Manchester City Centre, Manchester, M3
4.7/5, 1376 reviews
94% recommended
90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
88% lettings fee satisfaction



Property Features

Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.
Ascend | Property for sale or rent | built on higher standards

Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 87% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 3 1192 72 19 0 23 0 33 6
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“I was pleased with the viewing and was shown by ......”

Share on :
Mar 24,2017
Minithumbup
Robert
By: 'Sarah'
Mar 24,2017
0 people found
this helpful
I was pleased with the viewing and was shown by the agent in a professional and friendly manner. It was exactly the requirements I needed in order to find out more about the details to the property. I believe this Estate Agent cares about tenants ...
read full review
Comment on agent fees
All prospective tenants or purchasers are looking for reasonable fees to save as much as possible for their move. This would help in any case.
Was this helpful? Yes

“Was very prompt and detailed in showing me the property. ......”

Share on :
Mar 24,2017
Minithumbdown
By: 'Chris'
Mar 24,2017
0 people found
this helpful
Was very prompt and detailed in showing me the property. even upsold the 2 bed instead of 1 and I am delighted he did. timely with all emails addressed to me and very happy with the experience...
read full review
Comment on agent fees
decent fee's. cant complain
Was this helpful? Yes

“This is my first experience with Ascend. I contacted them ......”

Share on :
Mar 24,2017
Minithumbup
By: 'Tapan'
Mar 24,2017
0 people found
this helpful
This is my first experience with Ascend. I contacted them for one of the properties to rent in Bolton. The response was prompt and professional and the application process was made very easy by the team. Would highly recommend them....
read full review
Was this helpful? Yes

“The staff are very warm and friendly. They helped every ......”

Share on :
Mar 24,2017
Minithumbup
Robert
By: 'Meg'
Mar 24,2017
0 people found
this helpful
The staff are very warm and friendly. They helped every step of the way. Any questions we had, they were quick to answer them. In regards to references, we felt they do not give you enough time to bring the information they need together....
read full review
Was this helpful? Yes

“I had a great experience with Rob, very polite and ......”

Share on :
Mar 23,2017
Minithumbup
Robert
By: 'Guilherme'
Mar 23,2017
0 people found
this helpful
I had a great experience with Rob, very polite and easy going, went straight to the key points when viewing the property I was looking and walked me through the whole process. Would surely recommend!...
read full review
Was this helpful? Yes

“Rob helped me through the whole process to view, apply ......”

Share on :
Mar 23,2017
Minithumbup
Robert
By: 'Dimitrios'
Mar 23,2017
0 people found
this helpful
Rob helped me through the whole process to view, apply and finally rent my new flat. He even sent me messages to help me step by step during the application, something that I have never seen before with other lettings agencies. After my application, the ...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“Rob was extremely personable and helpful throughout the entire letting ......”

Share on :
Mar 23,2017
Minithumbup
Robert
By: 'Josh'
Mar 23,2017
0 people found
this helpful
Rob was extremely personable and helpful throughout the entire letting process, there to explain things and answer questions with immediate response and always willing to help. Would not hesitate to recommend....
read full review
Comment on agent fees
Reasonable fee, lower than I have paid previously.
Was this helpful? Yes

“Very friendly. Well dressed. Was knowledgeable on the property. Patient. ......”

Share on :
Mar 23,2017
Minithumbup
Robert
By: 'Scottiano'
Mar 23,2017
0 people found
this helpful
Very friendly. Well dressed. Was knowledgeable on the property. Patient. Had a sense of humour. Couldn't expect more from him tbh...
read full review
Comment on agent fees
Standard
Was this helpful? Yes

“Absolutely first rate agent. Friendly, welcoming, and informative. He gave ......”

Share on :
Mar 23,2017
Minithumbup
Robert
By: 'Niall'
Mar 23,2017
0 people found
this helpful
Absolutely first rate agent. Friendly, welcoming, and informative. He gave us a wonderful tour of what will be our new flat and was then extremely professional, efficient, and clear when it came it the application process. I couldn't recommend him highly enough....
read full review
Comment on agent fees
Excellent.
Was this helpful? Yes

“Good quick service and friendly easy to work with staff. ......”

Share on :
Mar 23,2017
Minithumbup
Robert
By: 'Ryan'
Mar 23,2017
0 people found
this helpful
Good quick service and friendly easy to work with staff. Rob who took us around the properties on the viewing was very enthusiastic and answered all our questions really well, and the staff since have all been very helpful in making my first experience renting ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Awful company. I walked for an hour in the rain ......”

Share on :
Mar 18,2017
Minithumbdown
By: 'Looking'
Mar 18,2017
34 people found
this helpful
Awful company. I walked for an hour in the rain to a viewing they turned up for half an hour late. When they finally got there they realised they didn't have the keys, the excuse for which was 'I only really do this on Saturdays, ...
read full review
Was this helpful? Yes
By: Adam Stephenson
Mar 21, 2017
View all comments (2)
We have spoken to our negotiator who conducted all our viewings on Saturday and he doesn’t have the same sequence of events, we would love the opportunity to speak to you about this and investigate further. Please contact Ryan Mullender who manages our Deansgate branch on 0161 637 8336. ...

“Rob and Suzanne are one of the best letting agents ......”

Share on :
Mar 17,2017
Minithumbup
Robert
By: 'Raghavendra'
Mar 17,2017
0 people found
this helpful
Rob and Suzanne are one of the best letting agents I have met. They very well understand the customer expectations and clarifies the questions/queries raised by customers....
read full review
Comment on agent fees
I guess agent fees could have been lesser for 2 applicants.
Was this helpful? Yes

“Terrible agency, rude staff, unprofessional manner, loads of attitude. Do ......”

Share on :
Mar 13,2017
Minithumbdown
By: 'Raghdaa'
Mar 13,2017
35 people found
this helpful
Terrible agency, rude staff, unprofessional manner, loads of attitude. Do not solve or fix any problems with the property, lack of cooperation, do not care about the tenants, not even landlords if they let their properties get damaged on purpose. If you choose this agency ...
read full review
Comment on agent fees
High fees and nothing in return!!
Was this helpful? Yes
By: Raghdaa
Mar 28, 2017
View all comments (2)
You still don't want to blame your negligence for escalating the damage. Daah when it takes you over 6 weeks to start looking into repairing do you expect the manifestation to just sit there and wait for you right? Others have written reviews on how you don't respond to repairs for a month and more. This is just what you are used to doing. ...

“The Agency were completely considerate of my needs. As a ......”

Share on :
Mar 13,2017
Minithumbup
Robert
By: 'Grace'
Mar 13,2017
0 people found
this helpful
The Agency were completely considerate of my needs. As a recent graduate Rob went above and beyond to ensure I could afford to move out closer to work opportunities which I really appreciated. The process was very quick and they kept me up to date ...
read full review
Comment on agent fees
The Agent's fees are very reasonable
Was this helpful? Yes

“Adam has been fantastically efficient and informative in the arrangement ......”

Share on :
Mar 10,2017
Minithumbup
Adam Stephenson
By: 'Jacqueline'
Mar 10,2017
1 people found
this helpful
Adam has been fantastically efficient and informative in the arrangement and ongoing management of my property. He always deals with any issues quickly and effectively. Thanks Adam!...
read full review
Comment on agent fees
Very respectable/affordable fee structure.
Was this helpful? Yes

“Rob arrived on time to show us around the apartment ......”

Share on :
Feb 22,2017
Minithumbup
Robert
By: 'SarahH2'
Feb 22,2017
0 people found
this helpful
Rob arrived on time to show us around the apartment in Alto and was really helpful and informative throughout the viewing. He explained the process and terms really well and was happy to answer any questions we had. Really happy with the service....
read full review
Was this helpful? Yes

“Thoroughly professional and reliable. On time, and knowledgable. Was able ......”

Share on :
Feb 21,2017
Minithumbup
By: 'Denis'
Feb 21,2017
0 people found
this helpful
Thoroughly professional and reliable. On time, and knowledgable. Was able to answer all questions and followed up promptly on all actions agreed....
read full review
Comment on agent fees
Fair and reasonable
Was this helpful? Yes

“We received very good customer service from ascend agents. very ......”

Share on :
Feb 17,2017
Minithumbup
By: 'LD'
Feb 17,2017
0 people found
this helpful
We received very good customer service from ascend agents. very informative and helped us make a good decision. very friendly and approachable. they respond to all enquiries promptly....
read full review
Was this helpful? Yes

“These estate agents were brilliant to say the least. Enthusiastic ......”

Share on :
Feb 17,2017
Minithumbup
Robert
By: 'Maariya'
Feb 17,2017
0 people found
this helpful
These estate agents were brilliant to say the least. Enthusiastic whilst showing us around. Rob was great he knew the answers to all of my questions. I talked to Terrie on the phone dealing with other enquiries and requests and he was just as lovely. ...
read full review
Comment on agent fees
The fees are not the worst I have seen, however maybe the same fee for both single and joint applications would be a bonus.
Was this helpful? Yes

“Probably the best service we have received whilst viewing any ......”

Share on :
Feb 17,2017
Minithumbup
By: 'Sam'
Feb 17,2017
0 people found
this helpful
Probably the best service we have received whilst viewing any property in all my years of renting and viewing flats. Aaron had all the required information, was prompt, not at all pushy but gave us a good account of the property. Definitely recommend using Ascend ...
read full review
Comment on agent fees
The fees were a little more than we are used to and the third party checker company were overly thorough and I was shocked by the fact we had to pay for the passport check with these. something we have never seen before.
Was this helpful? Yes

“Could not fault the service from you. Ryan originally arranged ......”

Share on :
Feb 17,2017
Minithumbup
Robert
By: 'Sophie'
Feb 17,2017
0 people found
this helpful
Could not fault the service from you. Ryan originally arranged the flat viewing, and I was met by rob. Rob went through all the details (more than I was expecting) he had an open and honest approach which I could not fault. He has quickly ...
read full review
Comment on agent fees
Agent fees were good, nice to have joint fees
Was this helpful? Yes

“It was very pleasant to work with Ascend in the ......”

Share on :
Feb 03,2017
Minithumbup
By: 'Maria'
Feb 03,2017
0 people found
this helpful
It was very pleasant to work with Ascend in the process of selling our apartment. Ryan and his team did a fantastic work by obtaining a high number of viewings, making the correct follow up to each visit, providing us their accurate feedback when requested, ...
read full review
Was this helpful? Yes

“After a smooth transition into my new flat (thanks to ......”

Share on :
Jan 11,2017
Minithumbup
By: 'Thomas'
Jan 11,2017
0 people found
this helpful
After a smooth transition into my new flat (thanks to Ascend) I then unfortunately had a very turbulent 3 months due to personal circumstances. This meant that I was behind with rent and felt fearful of this effecting my relationship with the letting agents and any ...
read full review
Was this helpful? Yes

“Rob was a pleasure to deal with, being knowledgeable about ......”

Share on :
Jan 09,2017
Minithumbup
Robert
By: 'RobD'
Jan 09,2017
0 people found
this helpful
Rob was a pleasure to deal with, being knowledgeable about the property and chatty and unpushy. He kept me in the loop over the offer period and it was a shame in some ways that he stepped back from the sale once the offer had ...
read full review
Comment on agent fees
Nothing to compare it against - so not sure.
Was this helpful? Yes

“On meeting me at the property Robert Healy was pleasant, ......”

Share on :
Dec 28,2016
Minithumbup
Robert
By: 'GCAL'
Dec 28,2016
0 people found
this helpful
On meeting me at the property Robert Healy was pleasant, professional, informative & above all helpful throughout. His follow up & assistance during the entire process was five star....
read full review
Comment on agent fees
I understand the requirement but felt a little disappointed that a UK citizen from birth was charged to prove his eligibility.
Was this helpful? Yes

“We received a professional yet friendly service from Aaron. Everything ......”

Share on :
Dec 21,2016
Minithumbup
By: 'Adam'
Dec 21,2016
0 people found
this helpful
We received a professional yet friendly service from Aaron. Everything went smoothly, he was always at the end of the phone whenever needed and answered all our questions. They made the whole process of moving stress-free. Definitely would recommend Ascend. Thank you for your help ...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“Rob was incredibly helpful and a very lovely chap indeed. ......”

Share on :
Dec 20,2016
Minithumbup
Robert
By: 'Sarah'
Dec 20,2016
0 people found
this helpful
Rob was incredibly helpful and a very lovely chap indeed. He was warm and friendly while showing us around the apartment and has been there every step of the way if I ever had any questions. Olivia was also very helpful when we went into ...
read full review
Comment on agent fees
Fine.
Was this helpful? Yes

“I recently sold my property with Ascend. They were extremely ......”

Share on :
Dec 16,2016
Minithumbup
Robert
By: 'Tom'
Dec 16,2016
0 people found
this helpful
I recently sold my property with Ascend. They were extremely professional, efficient, friendly and are great at what they do! I would highly recommend them to anyone looking to sell their property!!...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Aaron was very helpful and willing to answer all my ......”

Share on :
Dec 01,2016
Minithumbup
By: 'Ellie'
Dec 01,2016
0 people found
this helpful
Aaron was very helpful and willing to answer all my questions to help me get my boyfriend get our first flat together. Thank you!...
read full review
Was this helpful? Yes

“Met a few members of staff - all friendly and ......”

Share on :
Nov 30,2016
Minithumbup
By: 'Alex'
Nov 30,2016
0 people found
this helpful
Met a few members of staff - all friendly and know what they're doing. The agent themselves respond quickly to any questions or communication and are very helpful. Despite this being my first time in the property world I'd say the fees are reasonable so ...
read full review
Comment on agent fees
Good - reasonable.
Was this helpful? Yes
Staff picture Robert
(331)
Staff picture Amanda Field
(45)
Staff picture Ardent
(42)
Staff picture Ektha Mehta
(35)
Staff picture Adam Stephenson
(26)
Staff picture Tom Billington
(23)
Staff picture Lucy Sexton
(23)
Staff picture Adam
(23)
Staff picture Faye Newton
(19)
No image available Katie
Staff picture Lucy Wakeland
(16)
Staff picture Ewan Rowe
(16)
Staff picture Lora Barker
(15)
Staff picture Fiona Trigg
(15)
Staff picture James Hardern
(9)
Staff picture Mark Lewin
(5)
Staff picture Eleanor Crockett
(4)
Staff picture Robyn Young
(3)
Staff picture Oliver Sacks
(2)
Staff picture Corey
(2)
Staff picture Stephanie Bates
(2)
Staff picture Nicole Moore
(1)
Staff picture Adam Mack
(0)
No image available Josh
(0)
No image available Henry
(0)

Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

Awards won by Ascend Properties, Manchester M3 4EN



Get in touch with

Ascend Properties

Branch - Manchester City Centre, Manchester, M3