Manchester City Centre, Manchester, M3
4.7/5, 1376 reviews
94% recommended
90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
88% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.
Ascend | Property for sale or rent | built on higher standards

Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 87% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 3 1192 72 19 0 23 0 33 6
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“I cannot fault Robert's service. He was very friendly and ......”

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Jul 12,2017
Minithumbdown
Robert
By: 'Tenant'
Jul 12,2017
0 people found
this helpful
I cannot fault Robert's service. He was very friendly and completely professional throughout our entire meeting. Rebecca's service on the other hand, lacked the understanding that referencing applications can be very tricky to fill out. They ask for individual employment references within a large corporation ...
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Comment on agent fees
Much higher than other Agent's fees. My last Agent, X1 Lettings charged £80 per tenant for Agent's fees and no move in fee. I find the charging of a move in fee when an agency is getting at least 12 months of rent out of a tenancy an absolute disgrace! Ascend's Agent's fees were £180 per tenant, there were two tenants in our tenancy so that's £360 in Agent's fees! On top of this, it's £30 to move in which was not mentioned alongside the £180 cost during the viewing of the property. This move in fee is reduced to £10 if you leave a review, so that's a 66.67% reduction which I believe demonstrates how unnecessary this move in fee is. A single review cannot be worth a 2/3 reduction in move in fee if this fee is truly necessary in the first place! You also have to pay £20 for a right to rent check, which is a government requirement, but this cost should be included in your Agent's fees.
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“Rob was really helpful and made the whole process really ......”

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Jul 12,2017
Minithumbup
Robert
By: 'Holly'
Jul 12,2017
0 people found
this helpful
Rob was really helpful and made the whole process really quick and easy. He was very enthusiastic about the property and as this is our first time renting he explained everything to us really well....
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Comment on agent fees
Application fees seemed higher than some other agents and there were some unexpected fees added alongside the deposit and throughout the tenancy application which added another £100
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“Allowed for FaceTime viewing whilst at work. Secured the property ......”

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Jul 11,2017
Minithumbup
By: 'James'
Jul 11,2017
0 people found
this helpful
Allowed for FaceTime viewing whilst at work. Secured the property over the phone. Very quick referencing process. Very professional to deal with....
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“Ms Nadia has been involved in the management of my ......”

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Jul 07,2017
Minithumbdown
By: 'Dr'
Jul 07,2017
0 people found
this helpful
Ms Nadia has been involved in the management of my lease for over 2 years. Throughout that time she has conducted herself in a professional, personal and proficient manner. I have a couple of investment property's overseas and wish I could have someone like Ms Nadia ...
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Comment on agent fees
N/A
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“Rob was very helpful and answered any questions we had. ......”

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Jul 07,2017
Minithumbup
Robert
By: 'DM'
Jul 07,2017
0 people found
this helpful
Rob was very helpful and answered any questions we had. Easy to deal with and everything ran smoothly as expected....
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Comment on agent fees
Tad more than I'd hoped but in the grand scheme of things not overly costly.
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“enthusiastic attitude and well explain on every questions we asked. ......”

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Jul 07,2017
Minithumbup
Robert
By: 'Yinman'
Jul 07,2017
0 people found
this helpful
enthusiastic attitude and well explain on every questions we asked. very friendly and happy to show us around. patient and on call anytime...
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“He was efficient and very helpful. Told me everything I ......”

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Jul 07,2017
Minithumbup
By: 'yoon924'
Jul 07,2017
0 people found
this helpful
He was efficient and very helpful. Told me everything I needed to know and carefully explained the process. He was very honest as well....
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“Courtney was very professional and accomodating throughout. He has great ......”

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Jul 06,2017
Minithumbup
By: 'Aaron'
Jul 06,2017
0 people found
this helpful
Courtney was very professional and accomodating throughout. He has great local knowledge and offered honest advice. Every question we asked he seemed to have an answer for which was perfect. Highly reccomend....
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Comment on agent fees
Understndable, cheaper than some agencies but are provided with a good service.
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“Met Rob on time and he showed us around, he ......”

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Jul 06,2017
Minithumbup
Adam Stephenson
By: 'Jade'
Jul 06,2017
0 people found
this helpful
Met Rob on time and he showed us around, he answered all the questions we had. He was brilliant and very helpful....
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Comment on agent fees
Good
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“Rob was very helpful in viewings and securing the property. ......”

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Jul 06,2017
Minithumbup
Robert
By: 'Jake'
Jul 06,2017
0 people found
this helpful
Rob was very helpful in viewings and securing the property. Was great in informing of the area and of the new renovation....
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“The agent who showed me the property was very friendly ......”

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Jul 04,2017
Minithumbup
By: 'ipap'
Jul 04,2017
0 people found
this helpful
The agent who showed me the property was very friendly and helpful, explained the process to follow very well. Further communication with the referencing team was clear, concise and transparent....
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Comment on agent fees
Nobody likes paying fees but at least these are a bit cheaper than other agencies I've been with.
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“Courtney was very professional, friendly and very honest (which is ......”

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Jul 04,2017
Minithumbup
By: 'Tony'
Jul 04,2017
0 people found
this helpful
Courtney was very professional, friendly and very honest (which is an important quality when conducting viewings) Everything was very simple and straight forward, he even offered his personal mobile number as a point of contact. All in all, extremely helpful and is a credit to ...
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Comment on agent fees
Agent fees are unfortunately a part of the process, but everything was laid out so there were no "hidden" fees
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“Great info and knowledge of the property and area. Really ......”

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Jul 03,2017
Minithumbup
By: 'M'
Jul 03,2017
0 people found
this helpful
Great info and knowledge of the property and area. Really friendly and and easy too communicate with. Helped me secure the property easily....
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“very nice and efficient, gave me a mobile number and ......”

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Jul 03,2017
Minithumbup
Robert
By: 'costandia'
Jul 03,2017
0 people found
this helpful
very nice and efficient, gave me a mobile number and is always prompt with any questions. He makes all this very easy and was very good at showing the property and all it's features....
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Comment on agent fees
felt like there was something for everything, a fee for an extra guarantor, check in, and admin fees were rather high. Good thing we love the property, but I just wish they were more plain about the total cost because now the tenancy agreement has more little charges.
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“Very professional and proactive. They gave us all the information ......”

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Jul 03,2017
Minithumbup
By: 'Ilaria'
Jul 03,2017
0 people found
this helpful
Very professional and proactive. They gave us all the information needed and helped us during the whole process. Thank you!...
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Comment on agent fees
We didn't expect as many fees as we saw but we can't complain because the agency was very clear and honest from the very beginning and is doing a fantastic job.
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“Courtney was very clear and concise on what the process ......”

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Jul 03,2017
Minithumbup
By: 'Luke'
Jul 03,2017
0 people found
this helpful
Courtney was very clear and concise on what the process was once we showed interest in the property. Additionally he was also very honest in terms of how long we had to make an offer, going of the interest he received from previous viewers....
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Comment on agent fees
Good
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“Both Aaron and Suzanne have been extremely helpful. They have ......”

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Jun 30,2017
Minithumbup
By: 'N'
Jun 30,2017
0 people found
this helpful
Both Aaron and Suzanne have been extremely helpful. They have answered any queries very quickly and have made referencing the process easy and straightforward....
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“Robert was extremely helpful and very knowledgable about the property. ......”

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Jun 29,2017
Minithumbup
Robert
By: 'Sarah'
Jun 29,2017
0 people found
this helpful
Robert was extremely helpful and very knowledgable about the property. He was friendly and gave me loads of information about the area, the fees and what is included. The whole process of securing the apartment was quick and easy. For someone who has little experience ...
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Comment on agent fees
I do think that the fees are expensive but I expected this.
Was this helpful? Yes

“Courtney was brilliant - honest, down to earth and I ......”

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Jun 29,2017
Minithumbup
By: 'Mathew'
Jun 29,2017
0 people found
this helpful
Courtney was brilliant - honest, down to earth and I left knowing all I needed to know about the property. Plain and simple pricing structure. 👍...
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Comment on agent fees
Courtney was brilliant — honest, down to earth and I left knowing all I needed to know about the property. Plain and simple pricing structure. 👍
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“Rob was punctual and very welcoming for my flat viewing. ......”

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Jun 28,2017
Minithumbup
Robert
By: 'Krysia'
Jun 28,2017
0 people found
this helpful
Rob was punctual and very welcoming for my flat viewing. He knew all the information with regards to the property and was willing to answer all my questions....
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Comment on agent fees
Ok.
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“Excellent and professional service. Although there was a problem initially, ......”

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Jun 27,2017
Minithumbup
By: 'Min'
Jun 27,2017
0 people found
this helpful
Excellent and professional service. Although there was a problem initially, the mistake was communicated and solved promptly which was greatly appreciated....
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“Very friendly and courteous; helpful in finding a suitable property ......”

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Jun 27,2017
Minithumbup
By: 'Tom'
Jun 27,2017
0 people found
this helpful
Very friendly and courteous; helpful in finding a suitable property and both knowledgeable and efficient in explaining the application process going forwards....
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“I am quite happy with the process. A brilliant staff ......”

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Jun 27,2017
Minithumbup
By: 'X.J.'
Jun 27,2017
0 people found
this helpful
I am quite happy with the process. A brilliant staff member, very helpful and efficient, managed to sort out my applications within couple of minutes....
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Comment on agent fees
It's all right.
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“Really good service, Courtney seemed very honest and gave good ......”

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Jun 26,2017
Minithumbup
By: 'Madeleine'
Jun 26,2017
0 people found
this helpful
Really good service, Courtney seemed very honest and gave good advice. Would recommend this company. Very quick and offered us a sooner date to move in which suited us....
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Comment on agent fees
Great service.
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“Rob was very helpful in showing me around the flat ......”

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Jun 26,2017
Minithumbup
Robert
By: 'Michael'
Jun 26,2017
0 people found
this helpful
Rob was very helpful in showing me around the flat in Manchester and seemed to know everything about the property and was able to answer all my questions. He did make a slight mistake in regards to deposit but it was rectified later and had ...
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Comment on agent fees
Is anyone going to seriously say they liked the fees? There was a lot of fees, and quite a few hidden ones as well. Obviously less than satisfied with Ascend on this, but if you're to find a decent property you don't have much choice.
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“Theo was able to show me a couple of nice ......”

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Jun 26,2017
Minithumbup
By: 'Dan'
Jun 26,2017
0 people found
this helpful
Theo was able to show me a couple of nice properties, provide me all the necessary information needed for me to make a decision quickly. Super friendly and well informed 👍🏼...
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Comment on agent fees
All fees are bad but these are pretty reasonable
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“An easy estate agent to deal with. The renting process ......”

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Jun 25,2017
Minithumbup
Robert
By: 'Diana'
Jun 25,2017
0 people found
this helpful
An easy estate agent to deal with. The renting process was simple and straight forward. Great customer service, Rob was professional and responded to my queries quickly. The friendly staff and the well organised process of renting made me feel at ease....
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Comment on agent fees
Standard fees as expected
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“Very friendly and fast service from the team over the ......”

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Jun 24,2017
Minithumbup
By: 'Ashley'
Jun 24,2017
0 people found
this helpful
Very friendly and fast service from the team over the phone.Theo was also very friendly and transparent about the fees directly after the viewing (most agents don't like to talk about their fees until you've accepted the place, then you get hit with a ...
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Comment on agent fees
They're not crazy high, I understand agencies need to make some money and the fees for the properties are very acceptable and reasonable.
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“Excellent customer service, high spec properties, able to answer any ......”

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Jun 22,2017
Minithumbup
By: 'Camilla'
Jun 22,2017
0 people found
this helpful
Excellent customer service, high spec properties, able to answer any questions we had efficiently. We had almost given up hope finding our dream flat until we found Ascend! Other agents in the area were charging a lot more for agency fees and other extra costs ...
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Comment on agent fees
Good
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“Theo was really helpful and gave me all the information ......”

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Jun 21,2017
Minithumbup
By: 'AbbieMattz'
Jun 21,2017
0 people found
this helpful
Theo was really helpful and gave me all the information needed to help make my decision and eventually sign for the property. He was friendly and talkative unlike other agents at other estate agents which made my experience a pleasant one....
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Comment on agent fees
Fees are slightly higher than some other agencies, but the property was a lot nicer than others I had seen so seems justifiable.
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

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Ascend Properties

Branch - Manchester City Centre, Manchester, M3