Manchester City Centre, Manchester, M3
4.7/5, 1376 reviews
94% recommended
90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
88% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.
Ascend | Property for sale or rent | built on higher standards

Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 87% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 3 1192 72 19 0 23 0 33 6
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“Extremely happy with the service provided by both staff members. ......”

Share on :
Oct 12,2017
Minithumbup
Robert
By: 'Emily'
Oct 12,2017
0 people found
this helpful
Extremely happy with the service provided by both staff members. They were both prompt, very clear and helpful at every opportunity. Would recommend the company to anyone....
read full review
Comment on agent fees
reasonable fees
Was this helpful? Yes

“Excellent post tenancy service .Highly ethical and an asset to ......”

Share on :
Oct 12,2017
Minithumbup
By: 'Sarah/jean'
Oct 12,2017
0 people found
this helpful
Excellent post tenancy service .Highly ethical and an asset to your company. Would recommend on the quality of her servcie...
read full review
Was this helpful? Yes

“I was impressed by Rob's professional manner at the first ......”

Share on :
Oct 12,2017
Minithumbup
Robert
By: 'Chung'
Oct 12,2017
0 people found
this helpful
I was impressed by Rob's professional manner at the first the I met him. When I get in more contact with him I realize that he is also very helpful and responsible. Rebecca is helpful too....
read full review
Comment on agent fees
It's higher than other agents.
Was this helpful? Yes

“Robert and Rebecca at Ascend have been helpful throughout the ......”

Share on :
Oct 12,2017
Minithumbup
Robert
By: 'TR92'
Oct 12,2017
0 people found
this helpful
Robert and Rebecca at Ascend have been helpful throughout the process answering any queries and arranging viewings to see the property....
read full review
Comment on agent fees
Robert and Rebecca made clear what the fees would be when moving in so no complaints.
Was this helpful? Yes

“Courtney was very helpful in setting up viewings and Robert ......”

Share on :
Oct 11,2017
Minithumbup
Robert
By: 'ZD'
Oct 11,2017
0 people found
this helpful
Courtney was very helpful in setting up viewings and Robert was very helpful in agreeing on and finalising the letting. Both professional and offering a great service....
read full review
Comment on agent fees
Compared to other agencies the fee for single tenancy was very affordable
Was this helpful? Yes

“Great help looking around the flat and and sorting out ......”

Share on :
Oct 10,2017
Minithumbup
Robert
By: 'William'
Oct 10,2017
0 people found
this helpful
Great help looking around the flat and and sorting out details. Gave a good insight into the location and surrounding areas....
read full review
Was this helpful? Yes

“He was very kind, very helpful with all the process. ......”

Share on :
Oct 06,2017
Minithumbup
Robert
By: 'Ana'
Oct 06,2017
0 people found
this helpful
He was very kind, very helpful with all the process. And he understood our needs, and was very patient with us....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Rob has been extremely helpful and understanding throughout this process. ......”

Share on :
Oct 05,2017
Minithumbup
Robert
By: 'Jan'
Oct 05,2017
0 people found
this helpful
Rob has been extremely helpful and understanding throughout this process. I wasn't able to make the 1st viewing and he was flexible with times for when I re-arranged before my work. He was also incredibly patient by texting me answers to my (many) questions and ...
read full review
Comment on agent fees
£240 is a little higher than the other fees I have been quoted. I was happy to pay £60 for express and the fact that you offer to save money by filling out the review is a really good plus point.
Was this helpful? Yes

“Courtney was very helpful in making the viewings and next ......”

Share on :
Oct 03,2017
Minithumbup
By: 'Ash'
Oct 03,2017
0 people found
this helpful
Courtney was very helpful in making the viewings and next steps into securing this property very smooth, very informative and very professional. I would recommend this letting agency in the future....
read full review
Was this helpful? Yes

“Friendly and helpful; Courtney kept us infoed and up to ......”

Share on :
Sep 29,2017
Minithumbup
By: 'Catherind'
Sep 29,2017
0 people found
this helpful
Friendly and helpful; Courtney kept us infoed and up to date throughout. Thank you for helping us to find such a lovely place!...
read full review
Was this helpful? Yes

“An excellent agent. Very friendly and knowledgeable about the property, ......”

Share on :
Sep 28,2017
Minithumbup
Robert
By: 'Beth'
Sep 28,2017
0 people found
this helpful
An excellent agent. Very friendly and knowledgeable about the property, and very accommodating to any and all requests. I would highly recommend Rob....
read full review
Was this helpful? Yes

“Courtney was amazing from start to finish. Really easy to ......”

Share on :
Sep 26,2017
Minithumbup
By: 'Beth'
Sep 26,2017
0 people found
this helpful
Courtney was amazing from start to finish. Really easy to talk to and funny and made my visit to the property quick, easy and enjoyable so thank you for making things run so smoothly...
read full review
Was this helpful? Yes

“Beth was really great with helping me sort out all ......”

Share on :
Sep 26,2017
Minithumbup
Robert
By: 'Jack'
Sep 26,2017
0 people found
this helpful
Beth was really great with helping me sort out all our property viewings - she made sure to keep me in the loop with new properties I might like, helped me organise viewings around my schedule and ultimately, was the driving force behind me letting ...
read full review
Comment on agent fees
£320 for two people seemed on the higher end of the fees for flats we looked at (most were around £120 per person) but then we didn't really have much choice in these. A break down of where the money is going would maybe help us understand the cost of them…?
Was this helpful? Yes

“Robert explained each and everything about property very nicely.He ......”

Share on :
Sep 26,2017
Minithumbup
Robert
By: 'KP'
Sep 26,2017
0 people found
this helpful
Robert explained each and everything about property very nicely. He was nice and cooperative and transparent in answering the queries....
read full review
Comment on agent fees
Agents fee is reasonable
Was this helpful? Yes

“Came to view a property in Ancoats with Courtney, he ......”

Share on :
Sep 21,2017
Minithumbup
By: 'Hannah'
Sep 21,2017
0 people found
this helpful
Came to view a property in Ancoats with Courtney, he was very helpful and rang up straight away concerning any replacements that needed to be conducted within the flat. Fab service!...
read full review
Was this helpful? Yes

“Hello, Overall for me, I just want to thank Robert ......”

Share on :
Sep 21,2017
Minithumbup
Robert
By: 'CCover94'
Sep 21,2017
0 people found
this helpful
Hello, Overall for me, I just want to thank Robert for the patience he's had and constantly trying to assist in helping me find a property most suitable for me. It's been a long winded process due to my actions but Robert has done nothing ...
read full review
Comment on agent fees
The agent fees - I was a bit sceptical as I was unsure as to what these were because I had come across having to pay for the immigration check which I was not made aware I would have to do and I'd never heard of it. So in total the application fee is £170 and I believe that should properly addressed when discussing with new clients. I wasn't happy because I thought too myself what have I just paid £150 for? But Terry did explain it to me when I called.
Was this helpful? Yes

“I have recently started a new job in Bolton and ......”

Share on :
Sep 21,2017
Minithumbup
Robert
By: 'Terry_D'
Sep 21,2017
0 people found
this helpful
I have recently started a new job in Bolton and I was looking for a cool and modern place to rent. When I arrived to view the particular apartment that I was interested in, Mr Healy was there to greet me and immediately he was ...
read full review
Comment on agent fees
Happy with the service
Was this helpful? Yes

“very profesional; he aswered for all my questions - helpfull, ......”

Share on :
Sep 21,2017
Minithumbup
By: 'Dory'
Sep 21,2017
0 people found
this helpful
very profesional; he aswered for all my questions - helpfull, well prepered for the viewing; honest and he made it very easy for me to decide...
read full review
Comment on agent fees
good
Was this helpful? Yes

“We left enquiries for some flats online and also went ......”

Share on :
Sep 19,2017
Minithumbup
By: 'Olivia'
Sep 19,2017
0 people found
this helpful
We left enquiries for some flats online and also went into the estate agents and the next day we had arranged a viewing for the flat. Aaron was helpful at the viewing and when we called up to say we wanted the flat the process ...
read full review
Was this helpful? Yes

“Courtney was very friendly and assisted us in regards to ......”

Share on :
Sep 19,2017
Minithumbup
By: 'Asiya'
Sep 19,2017
0 people found
this helpful
Courtney was very friendly and assisted us in regards to all our questions and helped to cater for our contract, he made the process easier than expected and ensured we understood every detail and kept me updated throughout. she was always available to answer any ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“I would recommend Ascend angecy to anyone looking for a ......”

Share on :
Sep 15,2017
Minithumbup
By: 'Whitney'
Sep 15,2017
0 people found
this helpful
I would recommend Ascend angecy to anyone looking for a nice and also comfortable place to live. The Price range is reasonable for the quality of the property. Agents are lovely and easy to communicate with....
read full review
Comment on agent fees
Agents fees are not something I would like pay, but I guess it's also an income for them.
Was this helpful? Yes

“Courtney has been really helpful giving us all the info ......”

Share on :
Sep 14,2017
Minithumbup
By: 'Laura'
Sep 14,2017
0 people found
this helpful
Courtney has been really helpful giving us all the info and getting it sorted so we can rent. Would definitely recommend them....
read full review
Was this helpful? Yes

“Overall experience is good till now,Only thing which i ......”

Share on :
Sep 14,2017
Minithumbup
By: 'amit'
Sep 14,2017
0 people found
this helpful
Overall experience is good till now, Only thing which i would request to make better is the time which team is taking to respond to emails (May be they are Overloaded with work). Some of the fees which i might be paying with this letting ...
read full review
Comment on agent fees
neutral I
Was this helpful? Yes

“Courtney was a friendly agent who was very approachable and ......”

Share on :
Sep 13,2017
Minithumbup
By: 'Ahmed'
Sep 13,2017
0 people found
this helpful
Courtney was a friendly agent who was very approachable and easygoing . He answered every question I had thoroughly. Additionally, he gave me ample time to explore the apartment without any rush....
read full review
Was this helpful? Yes

“Thank you to Aaron for showing us round ye apartment ......”

Share on :
Sep 13,2017
Minithumbdown
By: 'Nicole'
Sep 13,2017
0 people found
this helpful
Thank you to Aaron for showing us round ye apartment and being so prompt in sending over details etc. From viewing the apartment on the Friday we officially have it now on the Wednesday after. Very fast and professional. Would highly recommend Ascend....
read full review
Comment on agent fees
Quite expensive all the fees you have to pay to the estate agent, probably the only downside of Ascend.
Was this helpful? Yes

“Excellent service! Aaron is very kind and professional - he ......”

Share on :
Sep 12,2017
Minithumbup
By: 'Virginia'
Sep 12,2017
0 people found
this helpful
Excellent service! Aaron is very kind and professional - he gave us all the information we needed and persuaded us to get the perfect property for us....
read full review
Was this helpful? Yes

“Excellent service and very friendly! Fees were not too expensive ......”

Share on :
Sep 12,2017
Minithumbup
By: 'Eirini'
Sep 12,2017
0 people found
this helpful
Excellent service and very friendly! Fees were not too expensive and the agents were very flexible with their working ours....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“They are helpful and very easy to contact with. It ......”

Share on :
Sep 12,2017
Minithumbup
By: 'Ace'
Sep 12,2017
0 people found
this helpful
They are helpful and very easy to contact with. It is totally good for us to find our dream property. Thank you!...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“Excellent service. Very warm, welcoming, and helpful. Also very informative ......”

Share on :
Sep 11,2017
Minithumbup
By: 'Peter'
Sep 11,2017
0 people found
this helpful
Excellent service. Very warm, welcoming, and helpful. Also very informative about the property and friendly whilst showing us around the property....
read full review
Comment on agent fees
Very reasonable fees
Was this helpful? Yes

“Robert has been very attentive throughout the process. We look ......”

Share on :
Sep 11,2017
Minithumbup
Robert
By: 'Demi'
Sep 11,2017
0 people found
this helpful
Robert has been very attentive throughout the process. We look forward to a smooth transition in the new property with Ascend....
read full review
Comment on agent fees
Bad - Unfortunately Ascend's agency fees have been the highest that we have come by in our property search.
Was this helpful? Yes
Staff picture Robert
(331)
Staff picture Amanda Field
(45)
Staff picture Ardent
(42)
Staff picture Ektha Mehta
(35)
Staff picture Adam Stephenson
(26)
Staff picture Tom Billington
(23)
Staff picture Lucy Sexton
(23)
Staff picture Adam
(23)
Staff picture Faye Newton
(19)
No image available Katie
Staff picture Lucy Wakeland
(16)
Staff picture Ewan Rowe
(16)
Staff picture Lora Barker
(15)
Staff picture Fiona Trigg
(15)
Staff picture James Hardern
(9)
Staff picture Mark Lewin
(5)
Staff picture Eleanor Crockett
(4)
Staff picture Robyn Young
(3)
Staff picture Oliver Sacks
(2)
Staff picture Corey
(2)
Staff picture Stephanie Bates
(2)
Staff picture Nicole Moore
(1)
Staff picture Adam Mack
(0)
No image available Josh
(0)
No image available Henry
(0)

Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

Awards won by Ascend Properties, Manchester M3 4EN



Get in touch with

Ascend Properties

Branch - Manchester City Centre, Manchester, M3