Manchester City Centre, Manchester, M3
4.7/5, 1376 reviews
94% recommended
90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
88% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.
Ascend | Property for sale or rent | built on higher standards

Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 87% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 3 1192 72 19 0 23 0 33 6
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“Rob is a good and knowledgeable agent. Met us at ......”

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Jan 18,2018
Minithumbup
Robert
By: 'Jordan'
Jan 18,2018
0 people found
this helpful
Rob is a good and knowledgeable agent. Met us at the property on time and answered all of our questions. The fees and other costs of the property were clearly laid out and communication is fast....
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“Had multiple problems with them throughout the tenancy. They took ......”

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Jan 17,2018
Minithumbdown
By: 'S'
Jan 17,2018
38 people found
this helpful
Had multiple problems with them throughout the tenancy. They took more than 3 months of my 12 month tenancy just to give me the keys to open the parking gate. At the end of the tenancy took almost 1 month to give me the estimate of deposit deductions. ...
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Was this helpful? Yes
By: Ascend Properties
Jul 16, 2019
View all comments (1)
Thank you for your review, at Ascend we pride ourselves on offering the highest level of service at all times so it is always disappointing to receive reviews such as this. I have looked into the issues raised within your review and understand the property needed a considerable amount of works upon you vacating. As we were unable to negotiate an agreement between yourself and the landlord regarding the deposit deductions you raised a dispute with the tenancy deposit scheme. Unfortunately once a ...

“Courtney was very helpful and responsive throughout the flat hunting ......”

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Jan 15,2018
Minithumbup
By: 'Parnya'
Jan 15,2018
0 people found
this helpful
Courtney was very helpful and responsive throughout the flat hunting process. He really understood what I wanted and this led me to find the perfect flat! Great service from a really friendly guy...
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Comment on agent fees
You get what you pay for
Was this helpful? Yes

“Very friendly, helpful and informative on my first viewing in ......”

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Jan 11,2018
Minithumbup
By: 'Beth'
Jan 11,2018
0 people found
this helpful
Very friendly, helpful and informative on my first viewing in terms of the apartment and location. On second viewing was very patient waiting for me to take pictures and measure up. Would recommend....
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Comment on agent fees
Bad- fees and check out fee seems expensive
Was this helpful? Yes

“Aaron, thank you for the service , you was so helpful ......”

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Jan 11,2018
Minithumbup
By: 'Alin'
Jan 11,2018
0 people found
this helpful
Aaron, thank you for the service , you was so helpful and we're both really pleased that you made the job so easy....
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Comment on agent fees
The fees are quite okay , still a bit expensive but cheaper then the others Agent's fees who I've been in contact before
Was this helpful? Yes

“Very knowledgeable about both properties viewed, could answer all questions ......”

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Jan 11,2018
Minithumbup
By: 'Karl'
Jan 11,2018
0 people found
this helpful
Very knowledgeable about both properties viewed, could answer all questions asked, was prompt and helpful in getting things sorted out....
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Comment on agent fees
All fees are bad
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“Courtney informed me of all the necessary information and all ......”

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Jan 06,2018
Minithumbup
By: 'K'
Jan 06,2018
0 people found
this helpful
Courtney informed me of all the necessary information and all my questions were answered. Very polite and lovely young man....
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“Very helpful and knowledgeable. Was able to show me properties ......”

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Jan 05,2018
Minithumbup
By: 'Chidz'
Jan 05,2018
0 people found
this helpful
Very helpful and knowledgeable. Was able to show me properties based on my individual preferences. Very efficient and polite service. I would definitely recommend Ascend, especially Courtney, to my friends looking to move in this area....
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“Very friendly, professional and helpful. Prompt replies with regards to ......”

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Dec 29,2017
Minithumbup
By: 'EmElWin'
Dec 29,2017
0 people found
this helpful
Very friendly, professional and helpful. Prompt replies with regards to properties and available when needed. It is good that the whole process can be done online as my prospective flat mate isn't in the same area....
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“Very clear process and staff polite and friendly. Willing to ......”

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Dec 22,2017
Minithumbup
Robert
By: 'Hannah'
Dec 22,2017
0 people found
this helpful
Very clear process and staff polite and friendly. Willing to make adjustments due to myself being abroad. They responded to emails quickly....
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“I was in Manchester for 1 day only completing job interviews ......”

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Dec 20,2017
Minithumbup
Robert
By: 'niamh_m1'
Dec 20,2017
0 people found
this helpful
I was in Manchester for 1 day only completing job interviews and Rob managed to fit my viewing in at short notice. He was charismatic, friendly and really sold the property. Since agreeing to take the apartment we viewed, Rob has been there to answer any ...
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“Rob was very friendly throughout the process, and was a ......”

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Dec 20,2017
Minithumbup
Robert
By: 'Lewis'
Dec 20,2017
0 people found
this helpful
Rob was very friendly throughout the process, and was a pleasure to deal with. I would definitely recommend both and Ascend Properties....
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“Rented with them for a year. Overall I'm not impressed. ......”

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Dec 18,2017
Minithumbdown
By: 'Mr'
Dec 18,2017
36 people found
this helpful
Rented with them for a year. Overall I'm not impressed. Communication is a bit poor whether it's via e-mail or phone. There's been a few occassions I've not had a response or I've left a message and not heard back. Aaron Rasheed is about the ...
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Comment on agent fees
Undoubtedly not the highest, but still too much. Especially the fact there's a "check-in" and "check-out" fee on top of the already-high application fees.
Was this helpful? Yes
By: Ascend Properties
Jun 24, 2019
View all comments (1)
Thank you for your review, at Ascend we pride ourselves on offering the highest level of service at all times so it is always disappointing to receive reviews such as this. Firstly, thank you for your kind works about Aaron Rasheed. I have investigated the points raised regarding your previous tenancy and note that upon vacating the property the apartment required a full clean, not just cleaning to two rooms. We also note that the condition of the property on your move in inventory stated the pr ...

“Aaron was very professional and well mannered. Very polite and ......”

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Dec 13,2017
Minithumbup
By: 'Kristina'
Dec 13,2017
0 people found
this helpful
Aaron was very professional and well mannered. Very polite and friendly. Courtney a lovely personality and very friendly. Well Done...
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Comment on agent fees
Too many agent fees which are not necessary.
Was this helpful? Yes

“Friendly man from Ascend Properties,who knew most questions I ......”

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Dec 11,2017
Minithumbup
By: 'Ryan'
Dec 11,2017
0 people found
this helpful
Friendly man from Ascend Properties,who knew most questions I needed to know and showed a good flat, Has a friendly demeanor and very reassuring and also sorted out the deposit and applications quickly....
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Comment on agent fees
Fees were good
Was this helpful? Yes

“Without doubt the worst estate agents i've ever encountered. I ......”

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Dec 08,2017
Minithumbdown
By: 'Matt'
Dec 08,2017
34 people found
this helpful
Without doubt the worst estate agents i've ever encountered. I made an offer for a property with Ascend which was accepted by the landlord after a bit of bartering. I paid a deposit and provided all of my information for the security check. I had ...
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Comment on agent fees
Fees were reasonable but company cannot be trusted.
Was this helpful? Yes
By: Ascend Properties
Jun 24, 2019
View all comments (1)
Unfortunately, we have been unable to locate your tenancy and therefore cannot provide further detail or explanation. If you would like to provide further details or contact the office, we would be happy to discuss further ...

“Good points:- Aaron was really helpful throughout - he ......”

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Dec 08,2017
Minithumbdown
By: 'EmmaJade'
Dec 08,2017
1 people found
this helpful
Good points: - Aaron was really helpful throughout - he was late to my viewing (match day!) but gave me a lift to my next viewing to make sure I didn't miss it. When I needed clarification on the phone socket at the property, he ...
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Was this helpful? Yes

“I would definitely recommend the company. Courtney has been extremely ......”

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Dec 06,2017
Minithumbup
By: 'Cassie'
Dec 06,2017
0 people found
this helpful
I would definitely recommend the company. Courtney has been extremely helpful. He showed me around the flat and clearly explained to me all terms and confusions. Once again many thanks!...
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Comment on agent fees
Good
Was this helpful? Yes

“Aaron was very helpful in answering all of our questions & ......”

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Dec 05,2017
Minithumbup
By: 'nturner'
Dec 05,2017
0 people found
this helpful
Aaron was very helpful in answering all of our questions & keeping us updated every step of the process. He was very friendly & welcoming & made us feel comfortable enough to enquire about anything. I would definitely reccommend him to a friend....
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Comment on agent fees
Good
Was this helpful? Yes

“Courtney was really helpful and friendly. He really helped me ......”

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Dec 05,2017
Minithumbup
By: 'Kathryn'
Dec 05,2017
0 people found
this helpful
Courtney was really helpful and friendly. He really helped me out and answered my questions quickly when I emailed him....
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Comment on agent fees
Not the cheapest I've seen but nice to get a full breakdown of what I'm paying for
Was this helpful? Yes

“Was friendly and helpful. Answered all our questions and went ......”

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Dec 04,2017
Minithumbup
By: 'Alannah'
Dec 04,2017
0 people found
this helpful
Was friendly and helpful. Answered all our questions and went above and beyond to help us. Was a pleasure dealing with....
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“Members of the Ascend team were really helpful and particularly ......”

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Dec 01,2017
Minithumbup
Robert
Adam Stephenson
By: 'Claire'
Dec 01,2017
1 people found
this helpful
Members of the Ascend team were really helpful and particularly the named staff members above (Robert and Adam), making the stressful process of sorting accommodation much easier. Thank you!...
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Comment on agent fees
Fees seem far too expensive
Was this helpful? Yes

“Good service. Quite professional people. Property is of great standard ......”

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Nov 30,2017
Minithumbup
By: 'G.Cos.N'
Nov 30,2017
0 people found
this helpful
Good service. Quite professional people. Property is of great standard compared to others I have seen before. The agency is really built on high standards....
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Comment on agent fees
Quite professional people. I found their transaction fees very high compared to other agents.
Was this helpful? Yes

“Really helpful and understood and need to get things done ......”

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Nov 30,2017
Minithumbup
Robert
By: 'Lily'
Nov 30,2017
0 people found
this helpful
Really helpful and understood and need to get things done as quick as possible! Rob was easy to get hold of and quick to respond....
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Was this helpful? Yes

“Our estate agent was the most helpful and made everything ......”

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Nov 29,2017
Minithumbup
By: 'EmLouise'
Nov 29,2017
0 people found
this helpful
Our estate agent was the most helpful and made everything as easy as possible for us, as it is our first time renting. Thank you!...
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Comment on agent fees
Bad
Was this helpful? Yes

“Great service. Courtney helped us find the right flat for ......”

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Nov 29,2017
Minithumbup
By: 'Joe'
Nov 29,2017
0 people found
this helpful
Great service. Courtney helped us find the right flat for us, quick and easy. The staff in the office were also really helpful. Highly recommend....
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Comment on agent fees
Ascend's agency fees are probably a bit above average, but worth it because they have top notch service.
Was this helpful? Yes

“The whole process was professionally and efficiently handled from start ......”

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Nov 27,2017
Minithumbup
Robert
By: 'Dan'
Nov 27,2017
0 people found
this helpful
The whole process was professionally and efficiently handled from start to finish. Robert was very knowledgeable and helpful when arranging a viewing and Aaron was punctual and professional when I went to view the property. Descriptions were accurate and staff were quick to respond to ...
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Comment on agent fees
I found the agents fees to be in line with the standard agents fee for the area
Was this helpful? Yes

“Robert is a friendly agent and very helpful. He has ......”

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Nov 24,2017
Minithumbup
Robert
By: 'Sisi'
Nov 24,2017
0 people found
this helpful
Robert is a friendly agent and very helpful. He has been helping me by explaining the procedures to me and reassure me everything will run smoothly....
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Comment on agent fees
Agent's fees are average (good)
Was this helpful? Yes

“Very efficient and communicative. Get back to your straight away ......”

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Nov 23,2017
Minithumbup
By: 'Laura'
Nov 23,2017
0 people found
this helpful
Very efficient and communicative. Get back to your straight away with clear information and process matters quickly. Impressed with the service....
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Comment on agent fees
Reasonable and as expected. Potentially lower than those I've experienced with other local agents.
Was this helpful? Yes

“Rob and Beth have both been very helpful throughout the ......”

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Nov 23,2017
Minithumbup
Robert
By: 'LG'
Nov 23,2017
0 people found
this helpful
Rob and Beth have both been very helpful throughout the viewing and application process, answering questions quickly and professionally, thank you!...
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Staff picture Robert
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Staff picture Amanda Field
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Staff picture Ardent
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Staff picture Adam Stephenson
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Staff picture Tom Billington
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Staff picture Lucy Sexton
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Staff picture Adam
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Staff picture James Hardern
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

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Ascend Properties

Branch - Manchester City Centre, Manchester, M3