Manchester City Centre, Manchester, M3
4.7/5, 1377 reviews
94% recommended
90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.
Ascend | Property for sale or rent | built on higher standards

Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 87% 87% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 3 1192 73 19 0 23 0 33 6
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“Rebecca processed my application and overall did a good job. ......”

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Feb 27,2018
Minithumbup
By: 'C'
Feb 27,2018
1 people found
this helpful
Rebecca processed my application and overall did a good job. The only criticism I have is that between paying my holding fee and collecting the keys I didn't feel as though I had enough guidance through the process. I received a number of emails from ...
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Comment on agent fees
I understand these to be very high when compared nationally with other agencies.
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“Great guy really helpful. Very understanding. I was late for ......”

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Feb 27,2018
Minithumbup
By: 'M'
Feb 27,2018
0 people found
this helpful
Great guy really helpful. Very understanding. I was late for viewing and he waited for me until I come. Very accommodating. Very impressive service!!!!...
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Comment on agent fees
Good
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“Fantastic service, very helpful and quick responses. After a tiring ......”

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Feb 24,2018
Minithumbup
By: 'Eleanor'
Feb 24,2018
0 people found
this helpful
Fantastic service, very helpful and quick responses. After a tiring and stressful search for a new flat, agents at Ascent were brilliant....
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Comment on agent fees
Reasonable agent's fees
Was this helpful? Yes

“Excellent service, definitely recommend. Professional and fast whole process sorted ......”

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Feb 22,2018
Minithumbup
By: 'Josh.Bachner'
Feb 22,2018
0 people found
this helpful
Excellent service, definitely recommend. Professional and fast whole process sorted within a couple of days. Will be using them again in 12 months!!...
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Comment on agent fees
Standard fees in line with market
Was this helpful? Yes

“Fast and efficient service provided, really happy with the property. ......”

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Feb 20,2018
Minithumbup
By: 'Rhu'
Feb 20,2018
0 people found
this helpful
Fast and efficient service provided, really happy with the property. Would highly recommend to anyone seeking a first time home....
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Comment on agent fees
Good
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“Ascend properties is a fantastic estate agents with very friendly ......”

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Feb 16,2018
Minithumbup
Robert
By: 'Bradley'
Feb 16,2018
0 people found
this helpful
Ascend properties is a fantastic estate agents with very friendly and helpful members of staff who really go out of there way to help you any means necessary....
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Comment on agent fees
Agent fees are good and fair
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“Provided viewings of a brilliant flat in Manchester. Was flexible ......”

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Feb 14,2018
Minithumbup
Robert
By: 'LP'
Feb 14,2018
0 people found
this helpful
Provided viewings of a brilliant flat in Manchester. Was flexible with moving date and communication skills (email etc) were excellent....
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“Professional Agent, Was not late on appointment, clarified everything, I ......”

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Feb 14,2018
Minithumbup
Robert
By: 'Dawid'
Feb 14,2018
0 people found
this helpful
Professional Agent, Was not late on appointment, clarified everything, I would recomment this person. Agency itself is one of the best on market I think, they came up when I already lost all confidence in agencies in UK... I'm just at the beggining of the ...
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Comment on agent fees
All fees will cost me like less than 300 pounds so its not so bad
Was this helpful? Yes

“The agent who showed us round gave all the knowledge ......”

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Feb 12,2018
Minithumbup
Adam Stephenson
By: 'S.meyer26'
Feb 12,2018
0 people found
this helpful
The agent who showed us round gave all the knowledge we'd need for moving into the property and then was kind enough to call us when other people were interested....
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Comment on agent fees
Bad
Was this helpful? Yes

“Helped me to secure the perfect flat. Great turnaround on ......”

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Feb 11,2018
Minithumbup
Robert
By: 'Efa'
Feb 11,2018
0 people found
this helpful
Helped me to secure the perfect flat. Great turnaround on the viewing. Was given a Choice or moving in date even though flat available immediately.. Cheers rob....
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“Agent was very polite and had all the information on ......”

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Feb 06,2018
Minithumbup
By: 'Amy'
Feb 06,2018
0 people found
this helpful
Agent was very polite and had all the information on hand, so wasn't surprised with any hidden charges, and he continues to be very helpful still. I've yet to have any issues at all....
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Comment on agent fees
Ok - Pretty much the standard fee for some agents in Manchester.
Was this helpful? Yes

“First time using an agency and the service was excellent. ......”

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Feb 05,2018
Minithumbup
By: 'RobM'
Feb 05,2018
0 people found
this helpful
First time using an agency and the service was excellent. Being nervous about first time viewing I was put at ease from the moment I rang. Courtney was polite and informative on the phone was was able to offer me a viewing when convient for ...
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“Excellent service, very professional, couldn't ask for a better experience ......”

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Feb 01,2018
Minithumbdown
By: 'Chelsealeigh'
Feb 01,2018
0 people found
this helpful
Excellent service, very professional, couldn't ask for a better experience to what I have received very please and will be highly recommend...
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“This was the first time using an agency and was ......”

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Jan 31,2018
Minithumbup
By: 'Marcin'
Jan 31,2018
1 people found
this helpful
This was the first time using an agency and was the best choice I ever made. Ascend maintain communication, list clear requirements and are well organised. Thanks to Ascend, I have found my ideal home....
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Comment on agent fees
Ascend agency fees are reasonable.
Was this helpful? Yes

“The agent was friendly and answered all our questions when ......”

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Jan 31,2018
Minithumbup
Robert
By: 'Amy'
Jan 31,2018
0 people found
this helpful
The agent was friendly and answered all our questions when viewing the apartment. The company have a lot of agency fees however I feel we are being kept informed throughout the process....
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Comment on agent fees
I found there are a lot of agency fees.
Was this helpful? Yes

“The service has been great. I felt that the viewing ......”

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Jan 30,2018
Minithumbup
Robert
By: 'Natasha'
Jan 30,2018
0 people found
this helpful
The service has been great. I felt that the viewing of the property was honest and the agent had really great knowledge of the property. The referencing team have been really helpful and approachable....
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“The whole process of renting a property is quite confusing ......”

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Jan 30,2018
Minithumbup
Robert
By: 'Lily'
Jan 30,2018
0 people found
this helpful
The whole process of renting a property is quite confusing and there is a lot of fees involved, but Robert was very nice to answer all my questions and quickly reply to any of my queries....
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Comment on agent fees
Fees are very high. And they are not explained property (stated somewhere in the website).
Was this helpful? Yes

“I was on the property hunt for a little while. ......”

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Jan 30,2018
Minithumbup
Robert
By: 'Kieran'
Jan 30,2018
0 people found
this helpful
I was on the property hunt for a little while. Most agents that I had spoke with gave very little help, until I discovered ascent. Robert Healy instantly organised viewings for me and he also found me an outstanding property. Not only that he gave ...
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Comment on agent fees
The agent fees were very reasonable and worth it.
Was this helpful? Yes

“Nobody mention us additional fees:So 30pp check in, 19.2 pp ......”

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Jan 29,2018
Minithumbup
Robert
By: 'Ray'
Jan 29,2018
1 people found
this helpful
Nobody mention us additional fees: So 30pp check in, 19.2 pp passport thing and 15pp deposit protection It was not presented in Rightmove It was not presented by agent I still don't know where can I find those fees Happy with customer service...
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Comment on agent fees
Bad. I realise about additional fees after I paid reference fee. It was not presented in the Rightmove. Extra 80 pounds (with discount). After all I paid 440 pounds of fees. That's insane than you think about it.
Was this helpful? Yes

“Agent was polite and was great help throughout the process, ......”

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Jan 29,2018
Minithumbup
By: 'Ryan'
Jan 29,2018
0 people found
this helpful
Agent was polite and was great help throughout the process, any information that was requested arrived promptly, I would definitely use his services again in the future and would recommend him to prospective renters....
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Comment on agent fees
Average
Was this helpful? Yes

“Very professional and informative experience, Rob was really friendly and ......”

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Jan 29,2018
Minithumbup
Robert
By: 'Jennie'
Jan 29,2018
0 people found
this helpful
Very professional and informative experience, Rob was really friendly and helped me find a flat that fit what myself and my friend were looking for....
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“Aaron is helpful to arrange the Viewing and flexible to ......”

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Jan 29,2018
Minithumbup
By: 'Venkat'
Jan 29,2018
0 people found
this helpful
Aaron is helpful to arrange the Viewing and flexible to times as per my work schedule. Mr Aaron was able to answer a flurry of questions that I had in a friendly and confident manner. they respond promptly for all enquiries....
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Comment on agent fees
Agent fees £360 for 2 people is higher and on top of they are charging other fees also. it is too high, we are not happy with that much charges.
Was this helpful? Yes

“No one from the agency showed up on my first ......”

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Jan 29,2018
Minithumbup
By: 'Zamzam'
Jan 29,2018
0 people found
this helpful
No one from the agency showed up on my first viewing that I booked over the phone as there apparently was a misunderstanding. It was a very big inconvenience for me as I travelled from Liverpool for the viewing. I called the agency and booked ...
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Was this helpful? Yes

“Viewings were arranged swiftly and relatively flexible. Courtney was an ......”

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Jan 26,2018
Minithumbup
By: 'Lui'
Jan 26,2018
0 people found
this helpful
Viewings were arranged swiftly and relatively flexible. Courtney was an excellent host when showing me round, very engaging and approachable and managed to answer all of my questions. Made the whole process very quick and easy....
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Comment on agent fees
reasonable.
Was this helpful? Yes

“An excellent employee who really helped me positively to find ......”

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Jan 23,2018
Minithumbup
By: 'Rashid'
Jan 23,2018
0 people found
this helpful
An excellent employee who really helped me positively to find an apartment which is exactly im looking for .. thanks to him ....
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent service, ran smooth from start to finish and would ......”

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Jan 23,2018
Minithumbup
Adam Stephenson
By: 'Mancstudent'
Jan 23,2018
0 people found
this helpful
Excellent service, ran smooth from start to finish and would definitely recommend. Everything was simple and straightforward. Brilliant company to deal with, very friendly and informative! 5*...
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Comment on agent fees
Good
Was this helpful? Yes

“Aaron was a great help in assisting us with the ......”

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Jan 22,2018
Minithumbup
By: 'Rob'
Jan 22,2018
0 people found
this helpful
Aaron was a great help in assisting us with the rental if our new property in Withington, negotiating with the landlord to find resolution on a number of points. He was always quick to respond and kept us up to date at all times....
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Comment on agent fees
I believe agency fees as a whole are overly high. Ascend seem to sit somewhere in the middle from what I have seen. The check-out fee seems high though.
Was this helpful? Yes

“Great agent and agency, viewing booked 2h after the initial ......”

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Jan 20,2018
Minithumbup
By: 'Pawel'
Jan 20,2018
0 people found
this helpful
Great agent and agency, viewing booked 2h after the initial call. Deal agreee and property taken of the market immediately. Highly recommended....
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Comment on agent fees
Good
Was this helpful? Yes

“Robert and Rebecca have been extremely helpful, aiding us in ......”

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Jan 19,2018
Minithumbup
Robert
By: 'Tom'
Jan 19,2018
0 people found
this helpful
Robert and Rebecca have been extremely helpful, aiding us in finding a brilliant flat and guiding us through the process to obtain it. They've both been happy to answer questions at any stage and have done all they can to make the process as smooth ...
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“Great and prompt service. Ready to answer any questions you ......”

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Jan 19,2018
Minithumbup
By: 'Joe'
Jan 19,2018
0 people found
this helpful
Great and prompt service. Ready to answer any questions you might have. I warmly recommend this agent and this agency....
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

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Ascend Properties

Branch - Manchester City Centre, Manchester, M3