90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ...
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Welcome to an independently-run, independently-minded estate and lettings agency.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Latest Reviews
27th Nov 2024
reviewed by 'Neil P'
7th Nov 2024
reviewed by 'Liu'
15th Aug 2024
reviewed by 'Chiara johnson'
19th Jun 2024
reviewed by 'Natasha'
26th Feb 2024
reviewed by 'Nick'
19th Jan 2024
reviewed by 'Fergal'
Opening Hours
Address
Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 93% | £30,000 | £245,500 |
| Lettings | 87% | 87% | £315 | £3,575 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 3 | 1194 | 73 | 19 | 0 | 23 | 0 | 33 | 6 |
Areas covered
- M3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Sep 29,2022
Sep 29,2022
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Great service from Ektha and smooth transition to us moving into our apartment in Salford, would highly recommend the agency....
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Sep 30, 2022
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Hi Max, thank you so much for leaving us a review- we really appreciate it! I have sent this over to Ektha to read. Please let us know if you have any questions along the way and we will be happy to answer them for you. Good luck in your new home. Ascend Deansgate Team. ...
Sep 26,2022
Sep 26,2022
6
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this helpful
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Not very good at all, sent me a video to look at for a property and told me that was enough for me to make a decision, if I wanted to physically view the property I had to pay the holding deposit and if I ...
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Nov 11, 2022
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this is ridiculous..
They want a holding deposit that they won't give me back if they choose another tenant ! ...
looks like a scam ...
Sep 24,2022
Sep 24,2022
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Ektha was perfect in securing out property, really fast work too. Overall it made my experience with ascend a lot easier....
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Sep 29, 2022
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Hi Holly, thanks for leaving Ektha a review!! I will send it over to her. Great to read such positive comments about the team. Feel free to reach out to Ektha or any of the Ascend Team along the way if you have any questions!! Many thanks, Manchester Deansgate Team. ...
Sep 23,2022
Sep 23,2022
1
people found
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Ektha made the process easy. She was very helpful and also very responsive to any questions we had.
Even when we had a query over a part of the letting process which wasn’t hers to resolve she helped us and put us in touch ...
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Sep 23, 2022
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Hi Janice, thank you so much for taking the time to leave us a review. I will ensure that Ektha gets to read your kind words. We hope you have a smooth journey with the Ascend Team as you move into your new home. If we can help at all, feel free to reach out! Many thanks, Ascend Manchester Deansgate Team. ...
Sep 21,2022
Sep 21,2022
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Ektha was extremely helpful during my viewing and the process that followed, explaining step by step and giving comprehensive information on all the details regarding the rental. Whenever I required assistance she answered thoroughly and in a timely manner...
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Sep 27, 2022
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Hi Callum, thanks for taking the time to leave us a review. I will make sure Ektha & the team get to see it. Please feel free to give us a call or drop us an email if you need anything along the way. Many thanks, Ascend Manchester Team. ...
Sep 21,2022
Sep 21,2022
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From start to finish, Ektha was incredibly helpful in securing us an apartment. She answered our questions quickly, making it a stress free experience!...
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Sep 27, 2022
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Hi Beth, thanks for taking the time to leave us a review. II have sent it over to Ektha to read! Feel free to give us a call or drop us an email if you need anything along the way. We hope the experience continues to be as stress free as possible!! Many thanks, Ascend Manchester Team. ...
Sep 21,2022
Sep 21,2022
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My partner and I were hunting for months to find a place and eventually got a flat that exceeded all expectations! It wouldn’t have been possible without Ekthas quick responses and help throughout the process. A massive thank you to all the team!...
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Sep 27, 2022
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Hi Charlie, thanks for taking the time to leave us a review. We really appreciate it! I have passed this over to Ektha so she can read your feedback. Give us a shout if you need anything along the way. Many thanks, Ascend Manchester Team. ...
Sep 17,2022
Sep 17,2022
1
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Adam has been incredible. He helped secure me a property!
He has excellent communication and went through everything throughly with me....
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Sep 20, 2022
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Hi Orla, thanks for taking the time to leave your feedback. We are glad to hear of your experience in dealing with our team & securing a property!! I will make sure Adam gets to read this message. Kind Regards, Deansgate Team. ...
Sep 13,2022
Sep 13,2022
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Rebecca has been a pleasure to work with. She replies in a timely manor and has answered any questions I've had in the last five days. It has been a super easy process so far and I cant fault the process. Thanks for your hard ...
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Sep 29, 2022
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Hi Emma, thanks for leaving Rebecca a review- we really appreciate it!! I will pass this over to Rebecca & the team. Give us a shout if you need anything along the way!! Many thanks, Ascend Monton Team. ...
Aug 18,2022
Aug 18,2022
0
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this helpful
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Since I work in Real Estate as well, I can definetly state Ascend - Deansgate Lettings Department is one of the best thanks to the high standard of trust & reliability.
I would like to thank Adam & Ardent for their prompt assistance and for being understanding ...
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Aug 16,2022
Aug 16,2022
225
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I can only assume "Built on Higher Standards" applies to how they treat landlords and their own profit margins because it certainly doesn't apply to how they treat tenants.
Customer service is horrific, getting them to reply at all is difficult, while getting them to ...
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Aug 22, 2022
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Dear Bethany, the lies I had to tear down from Ascend over the last 2 months have been ridiculous and for you to be so bold to leave this comment is hilarious, I can only assume you weren't fully aware of the situation. Ascend have attempted to minimise my initial comments on the sofa and lie saying I never informed them it got worse, I did.
I accepted the deposit return after Ascend finally admitted to some of their lies and mistakes and reduced the deductions. I only accepted at this stage ...
Aug 15,2022
Aug 15,2022
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Ascend Estate Agent is the best in the real estate business, I really like and love their quick response and diligent work....
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Aug 12,2022
Aug 12,2022
120
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Ongoing issues with apartment that never got fixed even though we reported it countless times. Can't even explain it all on here with the word limit!...
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Aug 22, 2022
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Hello Brooke,
Thank you for your review and I’m very sorry about your experience whilst renting with Ascend.
Unfortunately, the apartment located above yours leaked, causing damage to the ceiling and wall of your apartment. Building management were advised straight away but there have been delays with them arranging the works required.
I understand you have now moved out of the property, and the property will remain vacant until all works are completed.
I hope you have settled ...
Aug 01,2022
Aug 01,2022
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Rented a flat in central Manchester through Ascend with Tom Billington as the primary contact.
Process was smooth and Tom was very quick to respond to enquiries. Excellent service all round....
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Apr 22,2022
Apr 22,2022
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Adam is really helped me in get the property booked. He has so much patience to listen to me and guide me In filling application as I made mistakes 😊...
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Apr 04,2022
Apr 04,2022
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Very Helpful with quick responses, was very happy with the help provided and felt well guided throughout the process of the application....
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Mar 03,2022
Mar 03,2022
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I have been trying to find a property in Manchester for the past 4 weeks and it’s been a nightmare, estate agents not returning calls, last minute cancellations of viewings - stress - stress - stress until I spoke to Adam Fairhurst at Ascend and ...
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Mar 02,2022
Mar 02,2022
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All very good, Ardent was very informative and answered any queries we had. Finger crossed we move in next week!...
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Feb 25,2022
Feb 25,2022
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A letting agent very helpful and very efficiency, all letting processing are very smooth and quick, is a good experience for me....
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Feb 14,2022
Feb 14,2022
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Pleasantly surprised by Ascend. Our experience of agents around South Manchester and Cheshire over the last 6 months has been very poor.
So far, Ascend have bucked this trend. Polite, friendly, efficient and most importantly they keep their word....
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Jan 28,2022
Jan 28,2022
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Adam has been fantastic from start to finish. I explained what I was looking for and when I needed to move out by and he has gone above and beyond. I can't thank him enough for being so professional, caring and efficient. What a credit ...
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Jan 26,2022
Jan 26,2022
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Adam was extremely helpful and efficient at getting the process through. It's been super seamless and easy to get the ball rolling at what could be a very stressful time....
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Jan 26,2022
Jan 26,2022
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The estate agents has been been good from moving in until now, any queries have been resolved promptly and effectively...
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Jan 26,2022
Jan 26,2022
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Ascend properties are valuable and consistent in every area of their services.. I have never have any regrets having them as my agent , They are always highly recommended and competent 💯.....
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Jan 19,2022
Jan 19,2022
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Absolutely amazing experience with Adam. He was professional from start to finish.
I sent him a million emails and he responded quickly everytime!
From the initial phone call to the keys in my hand it took a week! Can't get better than that!
The issues ...
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Jan 11,2022
Jan 11,2022
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Adam is being very helpful and always responds quickly, I'm looking forward to moving into my new home, I'm currently in the referral process, I'll update next steps here. So far everything has been great. I'm hoping everything works out....
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Jan 07,2022
Jan 07,2022
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Jack was very helpful and friendly when I first spoke to him over the phone. He quickly actioned my emails and progressed my tenancy application providing support as needed along the way and the key pick up process was very straight forward....
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Jan 04,2022
Jan 04,2022
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Efficient, responsive and overall invaluable service and help from Ascend and especially from Jack McDonough, by far the best company I’ve come across, delivering professional and knowledgeable agents who are hardworking going above and beyond to help a client in need!...
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Dec 17,2021
Dec 17,2021
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great agency, great agents. Helped me in a very difficult situation. Specially Jack! The team is top and the assistance was very helpful...
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Nov 29,2021
Nov 29,2021
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Rebecca has been great from so far. She's sent me reminders and made sure everything was in place for our viewing at 58 Garden St. Where others failed to keep in touch, she's made sure all my questions had been answered.
It's been a pleasure having ...
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Tenant Fees
Current Tenancies & Company lets Signed Before 1st June 2019All fees include VAT:
Renewal fee: £180
Company let application Fees: £300
Company let Renewal fee: £180
New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019
Holding Deposit (per tenancy)
One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
CMP: PropertyMark
Redress Scheme: The Property Ombudsman Last updated at 07/03/2022, 2:02 PM by
Complaints Procedure
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Last updated at 1:02 PM 07/03/2022 by
Best Letting Agent in Manchester 
