Manchester City Centre, Manchester, M3
4.7/5, 1377 reviews
94% recommended
90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.
Ascend | Property for sale or rent | built on higher standards

Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 87% 87% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 3 1192 73 19 0 23 0 33 6
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“Excellent...”

Share on :
Jul 25,2018
Minithumbup
Robert
By: 'Meg'
Jul 25,2018
0 people found
this helpful
Rob was an excellent agent to work with, he was extremely helpful and understanding of what we were looking for. He went out of his way to make sure we had what we needed, and was always very friendly and positive. 10/10 would recommend....
read full review
Was this helpful? Yes

“New apartment...”

Share on :
Jul 25,2018
Minithumbup
Robert
By: 'Eimear'
Jul 25,2018
0 people found
this helpful
Rob was very helpful when we went into the office after our viewing. He broke everything down for us and answered all questions that we had. Rob is very friendly and easy to deal with and answers all emails quickly! Thanks!...
read full review
Comment on agent fees
There is a lot of little fees that we were not aware of, such as the right to rent and DPS deposit scheme but Tom explained where we could find information regarding them. Administration fees are a little expensive in comparison to what I have payed in the past but property is a lot better quality!
Was this helpful? Yes

“Lovely property...”

Share on :
Jul 24,2018
Minithumbdown
By: 'Nangi'
Jul 24,2018
0 people found
this helpful
Went to view an apartment and had all my questions answered! Very friendly and informative. I will be recommending Ascend to friends searching for places in Manchester....
read full review
Was this helpful? Yes

“Oustanding...”

Share on :
Jul 24,2018
Minithumbdown
By: 'Jay'
Jul 24,2018
0 people found
this helpful
Aaron was very welcoming Great at explaining the features of the property Overall fantastic service, i would defiantly recommenced to friends or family...
read full review
Was this helpful? Yes

“Victoria Mill...”

Share on :
Jul 24,2018
Minithumbup
By: 'Rhys'
Jul 24,2018
0 people found
this helpful
It was a pleasure to be shown around by Courtney. We absolutely loved the property and were made valued and not rushed like some other estate agents had made us feel that day. He was courteous and interested in us and generally went the extra ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“flat 418 the lock...”

Share on :
Jul 23,2018
Minithumbdown
Fiona Trigg
By: 'londongirl'
Jul 23,2018
0 people found
this helpful
though originally engaged as soon as we agreed to rent the building they were difficult to contact, slow to respond to emails and not as helpful as they were when showing the properties. i understand this is a busy period but renting isn't just about ...
read full review
Comment on agent fees
seemed inline with other agents
Was this helpful? Yes

“Efficient!...”

Share on :
Jul 18,2018
Minithumbup
By: 'Mariya'
Jul 18,2018
0 people found
this helpful
Only good things to say about my experience. Viewing was confirmed in good time and agent was waiting before my arrival so none of my time was wasted. Asked many questions all of which were answered and was given plenty of time to look around....
read full review
Was this helpful? Yes

“Rob review...”

Share on :
Jul 18,2018
Minithumbup
Robert
By: 'AE'
Jul 18,2018
0 people found
this helpful
Good clear correspondence, Rob gets back to messages and queries quickly. Friendly and pleasant. Estate agents can do video viewings too. Referencing team are very helpful. When calling for viewings can take a long time before getting an answer, and sometimes line hangs up on ...
read full review
Was this helpful? Yes

“Great...”

Share on :
Jul 17,2018
Minithumbup
By: 'cj'
Jul 17,2018
0 people found
this helpful
Friendyly and helpful, able to answer all our questions about the property. Would recommend to others to use for rentingcj...
read full review
Was this helpful? Yes

“Helpful and Easy Move...”

Share on :
Jul 16,2018
Minithumbup
By: 'Steffan'
Jul 16,2018
0 people found
this helpful
Moving flat for the second time with Ascend. The whole team are very helpful. Courtney was very effective in his communication, ensuring all information was clear and easy to understand. He gave us a video viewing, which was very helpful. Once again, Ascend have been ...
read full review
Comment on agent fees
Relatively high fees, but as we experienced high-quality service last year (repairs, communication, etc.), I am not complaining.
Was this helpful? Yes

“Brilliant...”

Share on :
Jul 16,2018
Minithumbup
Robert
By: 'Sophie'
Jul 16,2018
0 people found
this helpful
Had a really good experience using ascend to rent our first home together. Rob organised the viewings which my boyfriened attended and answered all of our questions and was a good point of contact throughout keeping us in the loop. Really happy with the service ...
read full review
Comment on agent fees
Little bit pricey but worth it for the service
Was this helpful? Yes

“Lettings...”

Share on :
Jul 13,2018
Minithumbup
By: 'Tenant'
Jul 13,2018
0 people found
this helpful
Courtney is very professional in his manner. We were looking to move within strict time scales and Courtney was able to offer reliable and efficient advice and guidance under these pressures....
read full review
Was this helpful? Yes

“Fantastic agent...”

Share on :
Jul 12,2018
Minithumbup
By: 'Jamie'
Jul 12,2018
0 people found
this helpful
Courtney was a very friendly and personable agent. He was very knowledgeable about each of the properties he showed me round and was able to answer all of my questions well. He also was very efficient in making sure there were no delays with the ...
read full review
Was this helpful? Yes

“Friendly and stress free....”

Share on :
Jul 09,2018
Minithumbup
Robert
By: 'Steve'
Jul 09,2018
0 people found
this helpful
Found what I wanted and was able to get a viewing which suited me. Friendly and efficient. No hassle and stress free....
read full review
Was this helpful? Yes

“Friendly and helpful...”

Share on :
Jul 09,2018
Minithumbup
Robert
By: 'Dan'
Jul 09,2018
0 people found
this helpful
Was helpful throughout the whole process, and put up with our endless questions and phone calls making sure we understood each step of the way....
read full review
Was this helpful? Yes

“Lovely service !...”

Share on :
Jul 08,2018
Minithumbup
Robert
By: 'Leah'
Jul 08,2018
0 people found
this helpful
Quick easy service would highly recommend, fast email responses and kept in contact . Very friendly and welcoming during the viewing. Very informative....
read full review
Was this helpful? Yes

“Excellent...”

Share on :
Jul 06,2018
Minithumbup
Robert
By: 'Ellie'
Jul 06,2018
0 people found
this helpful
Rob has been brilliant! He showed us around a few apartments and answered all of our questions clearly. When we had made the decision about which one we wanted, the application process was made easy by Rob, and he communicated exactly what we had to ...
read full review
Comment on agent fees
Agent fees are fine!
Was this helpful? Yes

“Great service...”

Share on :
Jul 06,2018
Minithumbdown
Robert
By: 'Charlie'
Jul 06,2018
0 people found
this helpful
First rented property so been hard trying to find somewhere we both like and thanks to the team we have come across this beautiful apartment and are very keen to move in ASAP, the guys at ascend have been very helpful and been wondering making ...
read full review
Comment on agent fees
Good fee's
Was this helpful? Yes

“Professional and honest...”

Share on :
Jul 06,2018
Minithumbup
Robert
By: 'C'
Jul 06,2018
0 people found
this helpful
Robert was professional and easy to get hold of, made the process of finding a flat very easy compared to other estate agents....
read full review
Was this helpful? Yes

“Friendly and helpful...”

Share on :
Jul 05,2018
Minithumbup
By: 'Caz'
Jul 05,2018
0 people found
this helpful
My partner was shown around the apartment that we will shortly be moving into by Aaron. I unfortunately couldn't make it to the viewing but she told me how approachable and knowledgeable he was when it came to both the property and the area which ...
read full review
Was this helpful? Yes

“Good initial service...”

Share on :
Jul 05,2018
Minithumbup
By: 'JJ33'
Jul 05,2018
0 people found
this helpful
Ascent were great at managing the initial viewing and acceptance process. However, they have not kept in touch throughout the process and I am now struggling to get hold of them to complete our lease and arrange check in which is quite frustrating....
read full review
Comment on agent fees
Expensive
Was this helpful? Yes

“Very helpful and great communication...”

Share on :
Jul 04,2018
Minithumbup
By: 'Adam'
Jul 04,2018
0 people found
this helpful
We are very happy to be renting a property through Ascend. Aaron was very helpful during the viewing and application process and the service at Ascend was one of the main reasons why we chose the property....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Very helpful and great communication...”

Share on :
Jul 04,2018
Minithumbup
By: 'Adam'
Jul 04,2018
0 people found
this helpful
We are very happy to be renting a property through Ascend. Aaron was very helpful during the viewing and application process and the service at Ascend was one of the main reasons why we chose the property....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Flat Viewing...”

Share on :
Jul 03,2018
Minithumbup
By: 'Amy'
Jul 03,2018
0 people found
this helpful
Aaron was very helpful when we met him. He has a very welcome and happy vibe about him. Whilst showing us to the flat he made sure that he was already giving details about the flat, this was helpful. When viewing the property, he knew ...
read full review
Comment on agent fees
Good agent free price.
Was this helpful? Yes

“Easy, convenient and done online....”

Share on :
Jul 03,2018
Minithumbup
By: 'Mohammad'
Jul 03,2018
0 people found
this helpful
Aaron Rasheed presented the flat properly and was able to explain the whole process and expenses in a very simple yet detailed manner....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Excellent...”

Share on :
Jul 03,2018
Minithumbup
By: 'Aaron'
Jul 03,2018
0 people found
this helpful
Aaron showed us the property on time. He explained the application procedure and sent us all the relevant information required to secure the property. we appreciate his help and definitely recommend him and ascent agent to our friends....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Brilliant Service!...”

Share on :
Jul 03,2018
Minithumbup
By: 'Natasha'
Jul 03,2018
0 people found
this helpful
Aaron made renting our first flat easy and was consistently great with communication, helping as quickly as he could. Would definitely recommend Ascend....
read full review
Comment on agent fees
Agency fees were similar to other agencies we'd looked at but the service was much better.
Was this helpful? Yes

“Aaron's been great...”

Share on :
Jul 03,2018
Minithumbup
By: 'Chante'
Jul 03,2018
0 people found
this helpful
Aaron was prompt, friendly, polite and helpful. He's kept his word throughout the viewing and application process; not had to chase him for anything to be done....
read full review
Comment on agent fees
Application Fees and extra miscellaneous fees have been higher than other agencies I've used in the past.
Was this helpful? Yes

“Video viewings helpful...”

Share on :
Jul 03,2018
Minithumbdown
By: 'Will'
Jul 03,2018
0 people found
this helpful
Very happy with service for arranging viewings - I am not local so the video viewing option really helped me. After viewing, Aaron was able to answer my questions via WhatsApp pretty much instantly which was great. However my only gripe is the time waited ...
read full review
Comment on agent fees
Highest I’ve ever paid (may be competitive for area). Mainly because I’ve never paid a check out fee before with 6 others agents.
Was this helpful? Yes

“Great viewing - High fees - Poor customer care...”

Share on :
Jun 29,2018
Minithumbup
Robert
By: 'Rob'
Jun 29,2018
0 people found
this helpful
Had a really good Viewing with Robert. Told us all the information needed and was really helpful with questions there and after choosing the property. (this is why i have given a 4) The customer care from the referencing team has been poor. I have rang ...
read full review
Comment on agent fees
Agents fees are alot higher than other companies. I checked after and we have paid double compared to other agents in Leeds. I got some advice on these fees from some professionals and they agreed with me on how extortionate these fees are.
Was this helpful? Yes
Staff picture Robert
(331)
Staff picture Amanda Field
(45)
Staff picture Ardent
(42)
Staff picture Ektha Mehta
(35)
Staff picture Adam Stephenson
(26)
Staff picture Tom Billington
(23)
Staff picture Adam
(23)
Staff picture Lucy Sexton
(23)
Staff picture Faye Newton
(20)
No image available Katie
Staff picture Lucy Wakeland
(16)
Staff picture Ewan Rowe
(16)
Staff picture Lora Barker
(15)
Staff picture Fiona Trigg
(15)
Staff picture James Hardern
(9)
Staff picture Mark Lewin
(5)
Staff picture Eleanor Crockett
(4)
Staff picture Stephanie Bates
(3)
Staff picture Robyn Young
(3)
Staff picture Oliver Sacks
(2)
Staff picture Corey
(2)
Staff picture Nicole Moore
(1)
Staff picture Adam Mack
(0)
No image available Josh
(0)
No image available Henry
(0)

Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

Awards won by Ascend Properties, Manchester M3 4EN



Get in touch with

Ascend Properties

Branch - Manchester City Centre, Manchester, M3