90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ...
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Welcome to an independently-run, independently-minded estate and lettings agency.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Latest Reviews
27th Nov 2024
reviewed by 'Neil P'
7th Nov 2024
reviewed by 'Liu'
15th Aug 2024
reviewed by 'Chiara johnson'
19th Jun 2024
reviewed by 'Natasha'
26th Feb 2024
reviewed by 'Nick'
19th Jan 2024
reviewed by 'Fergal'
Opening Hours
Address
Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 93% | £30,000 | £245,500 |
| Lettings | 87% | 87% | £315 | £3,575 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 3 | 1194 | 73 | 19 | 0 | 23 | 0 | 33 | 6 |
Areas covered
- M3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Aug 30,2018
Aug 30,2018
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the agents were very helpful and the procedure for application was easy and all online and all laid out for us, good experience!...
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good
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Aug 29,2018
Aug 29,2018
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Very simple and easy to do with this agent as we called about the property on Monday arranged a viewing for Tuesday and had the property secured the next day. All instructions where simple and sent promptly.
10/10 would use again...
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About average but very simply laid on what what to pay and when.
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Aug 29,2018
Aug 29,2018
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Rob was fantastic when i viewed two flats at Lexington court at Salford quays. He could answer any question that I had about the apartments and wasn't pushy selling at all. Genuinely a pleasure having him show me round the flats!...
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Comment on agent fees
Fees are around standard for the Manchester area so can't really comment
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Aug 29,2018
Aug 29,2018
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Ektha has been so helpful from the word go. I felt that she was rooting for me when I decided to purchase one of the properties we visited. I didn't feel pushed and I was allowed to make a decision without being rushed. Everytime I ...
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Aug 28,2018
Aug 28,2018
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Robert was extremely helpful in helping us secure our property and find the right place that suited us as tenants....
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Good although high in some aspects.
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Aug 24,2018
Aug 24,2018
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Our experience with Ascend has been an extremely positive one. They have assisted us with trying to find the perfect property and talked us through everything we'd need to know before moving into our first home. Courtney in particular has shown us around 2 homes, 1 of ...
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Aug 24,2018
Aug 24,2018
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Courtney was really helpful when viewing our flat. He was quick and efficient in processing our interest. He also was really open and upfront about all costs, so we know exactly what to expect and we really appreciated this. Thanks Courtney!!...
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Aug 23,2018
Aug 23,2018
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Everyone very helpful and able to help. One of the best agencies I worked with, always got an answer very quick....
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Aug 21,2018
Aug 21,2018
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It was a good experiment that renting a flat in Ascend. The total time
of renting and paperwork is around one week. Very fast. I got help when I need. Thanks Miss Beth Spary, Miss Lucy Sexton and Mr Mark Lewin for their help....
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Comment on agent fees
Acceptable, a little bit higher than other.
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Aug 20,2018
Aug 20,2018
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Courtney was super friendly and informative, made the process smooth and easy. Couldn't have asked for a better experience...
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Comment on agent fees
Agency fees are slightly steep compared to some other agency’s but ultimately got the apartment I wanted and look forward to a great experience
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Aug 20,2018
Aug 20,2018
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I came across Ascend after discovering one of their properties on Rightmove. The information provided in the property profile was very descriptive, so I then moved to arrange a viewing. the staff were most friendly and able to accommodate this. The agent turned up to ...
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Comment on agent fees
Fairly reasonable on the whole. Generally keeps fees to a minimum by cutting out unnecessary extras.
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Aug 17,2018
Aug 17,2018
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Everyone was very helpful and the process was smooth. However it is more expensive than other agents with extra fees. Overall good....
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Comment on agent fees
Expensive - a fee to have your deposit In the scheme, a check in fee of £30 and a check out fee of £120.
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Aug 16,2018
Aug 16,2018
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The service has been good with these agents, they are friendly and helpful and efficient. Aaron showed us round the property we have now let and was knowledgeable and professional....
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Comment on agent fees
The fee's are more expensive than other agents I've seen, but not massively.
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Aug 15,2018
Aug 15,2018
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The process proved informative and efficient with regards to the queries I had, together with the application process. Would recommend....
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Aug 15,2018
Aug 15,2018
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The process proved informative and efficient with regards to the queries I had, together with the application process. Would recommend....
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Aug 15,2018
Aug 15,2018
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I would highly recommend Ascend and Courtney. Both provided a professional service and was brilliant throughout the process of finding a place. Courtney was able to answer the queries I had during my viewing and explained everything I needed to know....
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Good
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Aug 14,2018
Aug 14,2018
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Ryan Mullender was early to meet us at the property, he was fun, enthusiastic, informative and really helpful with all the questions we had. He made us feel at ease and was good to talk to. He was reassuring that the Landlord of the property ...
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Good
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Aug 14,2018
Aug 14,2018
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I had a great experience with this agency. They were easy to contact via phone, which is an issue I had with other agencies. They were very understanding and accommodating and made sure to answered all queries in-depth....
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Aug 13,2018
Aug 13,2018
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I would highly recommend Ascend properties. They provided a great service with a friendly and profesional team. Ascend, helped and explained everything to me clearly....
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Good
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Aug 13,2018
Aug 13,2018
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Process from booking to view the apartment, referencing and signing the contract was within a week. Quick email responses from the team during the application....
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Comment on agent fees
Total agent fees was unclear, received 2 different prices of the rent and deposit, before clarification of the exact prices.
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Aug 13,2018
Aug 13,2018
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Courtney was professional throughout, arrived on time for viewing early even. Answered any questions we had about the properties and explained everything clearly. Happy to answer questions to enable us to pick a property....
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Comment on agent fees
Fees are quite expensive compared with other agents
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Aug 13,2018
Aug 13,2018
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He was very nice man and cane on time early in fact gave us proper viewing made it easy for us to decide what we wanted.now have a nice apartment thanks to Courtney...
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Great ?
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Aug 12,2018
Aug 12,2018
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I was acting as guarantor for a property my daughter is renting. I find the questions intrusive and the commitment onerous. Trying to convey the fact that i was on holiday and did not immediately have access to some required documents was much more difficult ...
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Comment on agent fees
Not my responsibility.
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Aug 12,2018
Aug 12,2018
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Had a difficult time securing a flat as the first one we signed for fell through due to the previous tenants extending their lease. Ascend were very helpful with showing us other options and doing video viewings....
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Aug 11,2018
Aug 11,2018
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We found this agency very helpful and professional and would definitely use them again. They made the process quick and simple with their excellent communication and prompt responses, thank you....
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Aug 10,2018
Aug 10,2018
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- Fast scheduling for viewing
- Team available for any request
- Apartment corresponds to the pictures on the offer
- Application process clear and efficient
However, the application process should be adapted on a case by case basis. Some requirements are not applying in some ...
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Good
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Aug 10,2018
Aug 10,2018
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This is my first time renting an apartment on my own, so I was a bit lost in the beginning of my flat hunting. Fortunately I found Ascend, who has a great variety of modern and beautiful apartments, so I could find a property that ...
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Aug 10,2018
Aug 10,2018
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Good experience with good communication although parking was an issue as we were told the flat had parking but then just before signing it did not. But the issue was resolved...
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Okay
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Aug 09,2018
Aug 09,2018
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I have recently worked with Courtney in regarding to renting an apartment in Manchester. Everything went really well and I am positive that this will continue to be the same with future customers....
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Comment on agent fees
Reasonable
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Aug 09,2018
Aug 09,2018
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We thought the letting process was clear and easy to follow but has been let down at the end when it came to sending out the tenancy agreement as it got delayed and delayed, meaning we had to go and chase a number of times. ...
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The fees are okay, thought a bit on the expensive side but it was clear what we need to pay and when.
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Tenant Fees
Current Tenancies & Company lets Signed Before 1st June 2019All fees include VAT:
Renewal fee: £180
Company let application Fees: £300
Company let Renewal fee: £180
New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019
Holding Deposit (per tenancy)
One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
CMP: PropertyMark
Redress Scheme: The Property Ombudsman Last updated at 07/03/2022, 2:02 PM by
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Last updated at 1:02 PM 07/03/2022 by
Best Letting Agent in Manchester 
