90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ...
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Welcome to an independently-run, independently-minded estate and lettings agency.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Latest Reviews
27th Nov 2024
reviewed by 'Neil P'
7th Nov 2024
reviewed by 'Liu'
15th Aug 2024
reviewed by 'Chiara johnson'
19th Jun 2024
reviewed by 'Natasha'
26th Feb 2024
reviewed by 'Nick'
19th Jan 2024
reviewed by 'Fergal'
Opening Hours
Address
Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 93% | £30,000 | £245,500 |
| Lettings | 87% | 87% | £315 | £3,575 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 3 | 1194 | 73 | 19 | 0 | 23 | 0 | 33 | 6 |
Areas covered
- M3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Overall
Latest Properties
Images & Videos
Sep 12,2018
Sep 12,2018
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I have met Robert twice for viewing of two different flats. He was very accurate with the given time. He kindly welcomed me and presented these flats by a friendly approach, naturally, without aggravating properties condition or unnecessary words. This was very important to me ...
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Good
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Sep 11,2018
Sep 11,2018
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Everyone we have spoken to (especially Aaron) has been helpful, polite and very friendly. Making the process of finding (and moving into) a place a lot more relaxing!...
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Comment on agent fees
A tad higher than others.
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Sep 11,2018
Sep 11,2018
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Robert was extremely professional, informative and knowledgeable of both the property and surrounding areas, making this a very pleasant viewing....
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Good
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Sep 11,2018
Sep 11,2018
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Very good experience! Robert and Beth was very friendly and helpful! The process in order to rent the house was very easy and fast! I would recommend Ascend properties without a doubt....
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Good
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Sep 11,2018
Sep 11,2018
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I've had an excellent experience with Ascend. Robert and Beth ware really helpful. They helped us to secure a flat quickly. Great communication, responding to emails quickly and very friendly, would recommend....
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good
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Sep 11,2018
Sep 11,2018
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I was very impressed with the efficiency and ease of arranging a viewing.
Robert was there to meet me at the agreed property and gave me all the details I needed and was open to me asking any questions I needed. The response once wanting ...
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Comment on agent fees
Agents fees are made clear from the start.
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Sep 11,2018
Sep 11,2018
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Since we started the process of renting the property from Ascend, Lucy has been extremely helpful in explaining the steps we needed to take to secure the property. When me and my flatmate have had difficulties filling out forms and had general queries about moving ...
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Comment on agent fees
This has been the only issue, the price to take the property off the market was a bit steep and unexpected. However, the flat was exactly what we were looking for so we were happy to pay it.
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Sep 11,2018
Sep 11,2018
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Aaron was welcoming and friendly during our viewing and has maintained his high standard of customer care throughout the application process with his quick and clear responses to our queries....
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Comment on agent fees
Fees could be lower but not unexpectedly high when considering fees from other agencies.
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Sep 07,2018
Sep 07,2018
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Very welcoming and friendly, answered all questions that were asked and did so in a professional manner. Helped us find a gem of an apartment....
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Comment on agent fees
good.
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Sep 07,2018
Sep 07,2018
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So far, the communication between us and the agency has been good and therefore have been informed about fees and processes so that we have ease with moving in....
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Comment on agent fees
They're good, looking around and the prices seem to be similar to those offered by similar agencies.
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Sep 07,2018
Sep 07,2018
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We had an extremely positive experience of this estate agent and received excellent customer service while searching for a flat. Aaron was informative and honest about the property we were viewing and answered a variety of questions that we had about the flat and the ...
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Comment on agent fees
This agent's fees were fair and consistent with other estate agents.
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Sep 06,2018
Sep 06,2018
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Went to see a few different properties with Aaron who offered great, helpful advice & was very knowledgeable about each property....
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Good
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Sep 06,2018
Sep 06,2018
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Ascend have been pretty good on the whole, whenever I have spoken to staff either in person or on the phone they have been very friendly and helpful. Written communication has been a little less efficient, and I would thoroughly recommend people call Ascend rather ...
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Comment on agent fees
I have little frame of reference, but the application fee was substantially more expensive than the fee quoted for two other flats I looked at.
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Sep 06,2018
Sep 06,2018
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I approached Ascend after having reached the end of my tenancy in a previous property. Due to being unaware the tenancy was ending it left me very strapped for time and having to find, view, and secure a new property in a fortnight.
Aaron was ...
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Comment on agent fees
Reasonable fee's and quick turnaround, no complaints whatsoever.
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Sep 06,2018
Sep 06,2018
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Renting a property with Ascend has been a very easy and seemless process. Aaron showed us around the property and answering any questions we had. As this was our first time renting a property, Aaron worked very hard to keep us well informed and explained ...
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Comment on agent fees
Good
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Sep 06,2018
Sep 06,2018
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Courtney has been very helpful and cooperative in helping me in our most recent flat move. Very quick and smooth process us getting us secured in a new property. Would highly recommend!...
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Comment on agent fees
good - very reasonable
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Sep 04,2018
Sep 04,2018
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Friendly and helpful. Good communication throughout the process. Arrived on time. Showed good knowledge of the property and the area....
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Comment on agent fees
High fees, and also deposit. Lots of fees.
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Sep 04,2018
Sep 04,2018
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Everything was okay, Mr. Coutney Cooks was very friendly, fast and profesional, He explained all the conditions clear and precise....
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Sep 04,2018
Sep 04,2018
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The treatment was always correct and in a quick time, providing all the information at all time. In general everything was very well....
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Comment on agent fees
Our experience in the agent’s fees was incredible because all the time I felt very well cared for
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Sep 04,2018
Sep 04,2018
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The treatment was always correct and in a quick time, providing all the information at all times. In general everything was very well...
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Comment on agent fees
All good
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Sep 04,2018
Sep 04,2018
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Positive experience throughout. Friendly and engaging agent. Quick responses and process. Great flat and location. Can definitely recommend Ascend if you're renting in the Manchester area....
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Comment on agent fees
Fees could be lower or less fees overall would be beneficial for the tenant.
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Sep 04,2018
Sep 04,2018
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I found Rob and Ascend to be reliable, polite, friendly, prompt, fair and informative! One of the best experiences that I've had with an agent...
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Comment on agent fees
Too many fees
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Sep 04,2018
Sep 04,2018
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I normally have a lot of issues with estate agents but Courtney was straight to the point, he told me what I can and can't do.
I would recommend Acend as a no hassle estate agent....
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Comment on agent fees
Very good service.
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Sep 03,2018
Sep 03,2018
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This is a wonderful experience! Robert and Lucy are both patient and enthusiastic. Though I am an international student, they helped me successfully complete all the progress....
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Comment on agent fees
They could reply email more quickly
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Sep 03,2018
Sep 03,2018
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Both Courtney and Lucy have made this move a lot less stressful than anticipated. Everything has gone very smoothly, would recommend....
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Comment on agent fees
Good
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Sep 03,2018
Sep 03,2018
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Ektha and Lucy have helped us achieve our dream of a family home. From first speaking with Ektha she was incredibly helpful and gave us the time and space to make the decision as to which house we wanted. Lucy did a great job of ...
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Sep 03,2018
Sep 03,2018
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I am very happy with the fast, friendly and efficient level of service provided for by Ascend. Would definitely recommend!...
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Comment on agent fees
Reasonable fees.
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Aug 31,2018
Aug 31,2018
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It was very easy to deal with Courtney as he was friendly, helpful and didn't try to rush my decision. He was sure to check in before our appointment to confirm and allay any uncertainties.
Very knowledgable and able to answer all my questions....
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Comment on agent fees
Several different fees add up, but they are transparent.
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Aug 31,2018
Aug 31,2018
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I bought my first property through Ascend this year. The team were helpful and accomodating with any queries I had. I was Ektha's client/customer and she was so friendly, kind and definitely knew what she was doing. If there were any delays, which often ...
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Aug 30,2018
Aug 30,2018
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Robb was very helpful and always quick to answer our questions. He provided us with video viewings immediately since we were not in the UK....
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Robert
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Amanda Field
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Ardent
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Ektha Mehta
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Adam Stephenson
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Adam
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Tom Billington
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Lucy Sexton
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Tenant Fees
Current Tenancies & Company lets Signed Before 1st June 2019All fees include VAT:
Renewal fee: £180
Company let application Fees: £300
Company let Renewal fee: £180
New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019
Holding Deposit (per tenancy)
One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
CMP: PropertyMark
Redress Scheme: The Property Ombudsman Last updated at 07/03/2022, 2:02 PM by
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Last updated at 1:02 PM 07/03/2022 by
Best Letting Agent in Manchester 
