90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ...
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Welcome to an independently-run, independently-minded estate and lettings agency.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Latest Reviews
27th Nov 2024
reviewed by 'Neil P'
7th Nov 2024
reviewed by 'Liu'
15th Aug 2024
reviewed by 'Chiara johnson'
19th Jun 2024
reviewed by 'Natasha'
26th Feb 2024
reviewed by 'Nick'
19th Jan 2024
reviewed by 'Fergal'
Opening Hours
Address
Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 93% | £30,000 | £245,500 |
| Lettings | 87% | 87% | £315 | £3,575 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 3 | 1194 | 73 | 19 | 0 | 23 | 0 | 33 | 6 |
Areas covered
- M3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Dec 14,2018
Dec 14,2018
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Courtney was very professional and excellent in delivering my desired property. His communication was excellent and I was extremely comfortable dealing with him....
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Good
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Dec 10,2018
Dec 10,2018
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Great service and allowed us to secure a property over the phone due to our circumstances and our inability to come up to Manchester to view the property....
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Far too high.
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Dec 09,2018
Dec 09,2018
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Great service, called up over the phone and received clear and consise information, completed application with little effort, highly recommend, thanks :)...
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Comment on agent fees
Fees a lot higher than we are used to
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Dec 03,2018
Dec 03,2018
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Really happy with my experience with ascend. Staff were extremely helpful, and made the whole experience of applying to rent easy and stress-free!...
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Good
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Nov 26,2018
Nov 26,2018
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Very quick and easy process with all agents.co.uk. They keep you well informed of the process under taken...
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Good
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Nov 26,2018
Nov 26,2018
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COURTNEY was very professional and nice to us he made the whole process welcoming and we was happy with his service....
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Comment on agent fees
He is very good and professional
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Nov 21,2018
Nov 21,2018
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I feel delighted to express my satisfaction on the rent and documentation process. It was quite fast and well organized with clear guidelines....
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Nov 20,2018
Nov 20,2018
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Fast and convenient service. Information was provided quickly and clearly as well as, I got answers on all my question....
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Comment on agent fees
Application Fee is little bit high, but can live with that.
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Nov 19,2018
Nov 19,2018
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Courtney was welcoming and accomdating when he met us at the property. He gave us a comprehenisve guide to the process. He put me at ease as it is my first time renting in Manchester and provided great insight to the area and the properties ...
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Nov 19,2018
Nov 19,2018
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Very good communication. Always happy to help. We did everything we need and answered all our questions. Thanks so much....
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Comment on agent fees
A bit expensive
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Nov 19,2018
Nov 19,2018
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Speed up the process to send the information about the rent agreement, as well as the required information close the agreement....
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Nov 19,2018
Nov 19,2018
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Rob was very helpful on the viewing and helped me secure my property with ease and answered all questions that I had...
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Nov 19,2018
Nov 19,2018
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Communicating with the agents was very good, I received replies very quickly. Both of them were helpful and nice, and I am looking forward to living in the newly rented apartment....
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Comment on agent fees
It's a bit on the expensive side, but also the flat is in a highly desired area so it's understandable.
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Nov 19,2018
Nov 19,2018
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The agents have been very clear and quick to respond to questions, as well as professional and very courteous throughout....
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Nov 19,2018
Nov 19,2018
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Ascend are very professional, friendly and helpful when searching for a property. The staff were always available and happy to answer and queries I had. Having dealt with Rob, he was very knowledgeable, patient and helpful in providing excellent customer service....
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Comment on agent fees
The agency fees are quite high, but when comparing with other agents it can be seen as reasonable, however a breakdown of why the fee's are the price they are would be useful.
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Nov 19,2018
Nov 19,2018
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Thank you to Rob for all the support whilst moving in & viewing very good and always open & honest.
Thank you again ever so much x...
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Comment on agent fees
Brilliant
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Nov 19,2018
Nov 19,2018
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Robert is good person and postive behavours, He was honest and professional in his work. I'm happy that I dealt with him....
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Comment on agent fees
Little bit expensive
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Nov 19,2018
Nov 19,2018
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We originally booked to view just one property with Ascend, but ended up viewing three, as Courtney was prepared to be flexible and happy to organise a viewing of additional properties with he suggested would fit our needs at short notice.
On organising rent and ...
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Nov 16,2018
Nov 16,2018
1
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Courtney was friendly and accessible while showing me the property, coming on time and answering all the questions I had....
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Nov 15,2018
Nov 15,2018
4
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Courtney was extremely helpful and friendly when showing us around the flat and immediately enabled me to secure the property. When asked for any payments to be expected he outlined the application fee, deposit and rent payments, as expected. However, it was very shocking and ...
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Comment on agent fees
Although the employees themselves are extremely friendly the let down with the Agency is extremely expensive fees such as that for check-in, deposit holding and immigration checks. Also, the fact that during my process these were not fully disclosed is what made it more difficult to trust the firm. There are also more fees to be expected during check out or renewal of the contract.
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Nov 13,2018
Nov 13,2018
32
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Myself and my fellow tenant have had multiple issues with Ascend properties from the moment we signed the contract. The first being Ascend losing the funds I had transferred to them before moving in. This was extremely stressful as Ascend said we would not be ...
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Comment on agent fees
Ridiculously expensive! We used Reeds Rains when we moved and the fees were half the amount we paid with Ascend.
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Jun 24, 2019
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Unfortunately, we have been unable to locate your tenancy and therefore cannot provide further detail or explanation. If you would like to provide further details or contact the office, we would be happy to discuss further. ...
Nov 12,2018
Nov 12,2018
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We used Ascend to rent a property. Everything was straight forward and easy. Staff is very friendly and efficient as they were very quick to answer all our questions....
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Nov 12,2018
Nov 12,2018
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We rented a property with this agency.
Overall it went smoothly and quickly. We were always up to date with the process and the staff was very friendly and helpful....
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Nov 10,2018
Nov 10,2018
1
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My friend and I have recently been employed my Manchester firms and needed somewhere to live. After searching online for properties, Ascend was one of a few agents. After taking to various people on the phone, Courtney was most helpful to my friend and I. ...
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Nov 10,2018
Nov 10,2018
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Personally Courtney provided great customer servcie and was really helpful in me finding the right property and getting all the information i wanted on the property. in addition, he was available at all times which was great and dealt with any queries that i had ...
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Comment on agent fees
good
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Nov 05,2018
Nov 05,2018
1
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First time buying in the city centre, Ascend have been amazing. Very well organised, when we had a hiccup they did all they could to rectify it as quick as possible. They were very helpful when attended in branch, overall are very nice people to ...
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Comment on agent fees
I found the fees expensive, especially the application fee to take it off the market. Deposit is always going to be property dependent and this is understandable however I think the fees could be a little less pricey than what they are. I was shocked.
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Oct 19,2018
Oct 19,2018
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Very clear information and advice. Showed my 3 properties in Victoria Mill. Was very pleased with the service .Would definitely recommended for prospective clients....
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Oct 25, 2018
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Proactive and massively helpful , proffesional and courteous.
Gave me all of the information i needed to make a fully informed descision on the property i viewed. ...
Oct 17,2018
Oct 17,2018
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Great location for the main branch, a large number of properties, very efficient and friendly staff. Extremely fast processing and they allow signing the documents online....
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Comment on agent fees
To be expected
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Oct 15,2018
Oct 15,2018
43
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Helpful up to signing the contract, after which have absolutely no interest in solving any issues for myself and half almost decline to discuss issues with the landlord. I've been waiting for a parking permit for the past 12 weeks - chase up every couple weeks ...
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Horrific customer service for tenant.
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Oct 15,2018
Oct 15,2018
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This is my first time renting, and so this experience being as easy and seamless as it has been was very important and eased the intimidating aspect of finding my first home.
Courtney was very pleasant and easy to talk to and offered answers for ...
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Tenant Fees
Current Tenancies & Company lets Signed Before 1st June 2019All fees include VAT:
Renewal fee: £180
Company let application Fees: £300
Company let Renewal fee: £180
New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019
Holding Deposit (per tenancy)
One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
CMP: PropertyMark
Redress Scheme: The Property Ombudsman Last updated at 07/03/2022, 2:02 PM by
Complaints Procedure
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Last updated at 1:02 PM 07/03/2022 by
Best Letting Agent in Manchester 
