“My partner reported a problem with our heating and hot ......”
1 Star Review
Sep 18,2013
By:
'AS'
Sep 18,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NP10
Lettings (as a Tenant)
Postcode: NP10
4
people found
this helpful
My partner reported a problem with our heating and hot water this morning. The boiler is making a terrible noise and we had no heating or hot water. He was advised that a contractor would be contacted straight away and some one would be in ...
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What agent could do to change your mind?
Just respond to the problem on the first call, keep us informed and don't try and shift blame for a staff member not doing thier job.
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“I have been living as a tenant for quite a ......”
1 Star Review
Nov 30,2012
By:
'Alexander'
Nov 30,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BS1
Lettings (as a Tenant)
Postcode: BS1
6
people found
this helpful
I have been living as a tenant for quite a few years and have changed four landlord/agencies.
Andrews Letting and Management are by far the worst that I have experienced with extremely low level of customer service. The lady that we have to deal ...
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What agent could do to change your mind?
Andrews Letting and Management should provide some service to their clients to earn their fee. Get some customer service on board. Get rid of unprofessional staff that lower their image.listen to the clients.
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“Beware this agent for property management!We are a young ......”
1 Star Review
Aug 31,2011
By:
'GW'
Aug 31,2011
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Lettings (as a Landlord)
Postcode:
3
people found
this helpful
Beware this agent for property management!We are a young family who are letting out a property in Bristol for the first time. We chose Andrews as a letting agent as they were very large. We are paying 15% management fee and the service we receive ...
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What agent could do to change your mind?
They could have provided better service, answered our phone calls and emails, listened to us when we asked them not to send contractors in, explained what is involved in contracts when asked, done inspections of the property, when they took money off us incorrectly they could have returned it!!
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