Alex Neil
Rotherhithe and Bermondsey, London, SE16
4.8/5, 1288 reviews
96% recommended
95% sales valuation accuracy
97% sales fee satisfaction
Alex Neil in Rotherhithe & Bermondsey is your trusted local estate agent when selling or buying properties. We have decades of property experience in Tower Bridge, Shad Thames, and Bermondsey through Surrey Quays, Canada Water, Rotherhithe, and east to Greenwich and New Cross. Home movers have complimented our service standards with ... show more Alex Neil in Rotherhithe & Bermondsey is your trusted local estate agent when selling or buying properties. We have decades of property experience in Tower Bridge, Shad Thames, and Bermondsey through Surrey Quays, Canada Water, Rotherhithe, and east to Greenwich and New Cross. Home movers have complimented our service standards with high ratings on Google. Over the years, we have received prestigious awards from allAgents and the British Property Awards. For your peace of mind, Alex Neil is a member of The Property Ombudsman Scheme. When you have a house or an apartment to sell, we remain the estate agent of choice for people with property requirements in Rotherhithe and Bermondsey.

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Latest Reviews

View all Reviews 1288
20th Jan 2024
reviewed by 'Natasha'
“Awful!!!! If we could give 0 stars we would! As a landlord I have been with this agency for few years…. ......”
23rd Dec 2022
reviewed by 'soykan suicmez'
“OMG, it has been my worst move-in experience so far.They were so lovely and friendly until we signed the ......”
10th Nov 2022
reviewed by 'Mark Taylor'
“Very helpful in securing our property. Went the extra mile to ensure everything was right for us! From phone call ......”
10th Nov 2022
reviewed by 'Soykan'
“The smoothest tenancy transaction I have been into. Kirstin was accommodating and kind to us while we visited the place ......”
8th Nov 2022
reviewed by 'Sanchita'
“I dealt with Armantas Mickus for a rental property in canary wharf. He was always professional, patient and helped us ......”
7th Nov 2022
reviewed by 'Linda'
“Very professional and responsive service! Kirstin handled everything brilliantly and found new nice tenants quickly. Scott was forthcoming and right ......”
Opening Hours
  • Monday: 09:30 - 18:00
  • Tuesday: 09:30 - 18:00
  • Wednesday: 09:30 - 18:00
  • Thursday: 09:30 - 18:00
  • Friday: 09:30 - 18:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Address

Alex Neil
146 Lower Road
Rotherhithe,London
Greater London
SE16 2UG
020 7237 6767

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £55,000 £4,750,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
171 8 527 19 205 6 305 3 33 11
Areas covered
  • New Cross
  • Surrey Quays
  • Lee
  • Rotherhithe
  • SE16
  • Canada Water
  • SE1
  • Shad Thames
  • SE3
  • Blackheath
  • SE10
  • Greenwich
  • SE8
  • Deptford
  • SE13
  • Lewisham
  • SE18
  • Woolwich
  • SE9
  • Eltham
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Sales TPOS Lettings TPOS
Rankings
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Estate agents
Letting agents
Latest Properties
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Bow and Bethnal Green, E3
Canary Wharf and Docklands, E14
Chislehurst and Bromley, BR7
Rotherhithe and Bermondsey, SE16

“I had an amazing experience with Alex Neil. Chelsea valued ......”

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Sep 24,2013
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By: 'Lawrence'
Sep 24,2013
1 people found
this helpful
I had an amazing experience with Alex Neil. Chelsea valued my property and had it let within 2days. Great service!...
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By: David Hatch. Director
Sep 26, 2013
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Chelsea joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“Had problem tenants from previous agents, who was not helpful ......”

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Sep 24,2013
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By: 'G.'
Sep 24,2013
0 people found
this helpful
Had problem tenants from previous agents, who was not helpful at all. Spoke to Mr Francoise who gave me sound advice on what steps to take. Happy to say that Alex Neil now manages the property for me....
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By: David Hatch. Director
Sep 24, 2013
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I am very pleased to read that Gilbert continues to provide our customers with sound advice and assistance. We look forward to managing your tenancy and many future dealings. David Hatch. Director. ...

“Had an incredibly pleasant experience with Simon as our agent. ......”

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Sep 24,2013
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By: 'Sandra'
Sep 24,2013
1 people found
this helpful
Had an incredibly pleasant experience with Simon as our agent. Very stress free and extremely efficient. Kept us updated throughout our sale which gave us peace of mind!! Would highly recommend him :)...
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By: David Hatch. Director
Sep 24, 2013
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Simon joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“I have been a landlord for many years and have ......”

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Sep 23,2013
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By: 'F'
Sep 23,2013
0 people found
this helpful
I have been a landlord for many years and have been using agents for most of those years and have not been too impressed with agents in general. I have been dealing with Gilbert at the Blackheath office of Alex Neil for 3 years now. I ...
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By: David Hatch. Director
Sep 24, 2013
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After 8 years with Alex Neil, I am very pleased to read that Gilbert continues to provide our customers with sound advice and assistance. We look forward to many future dealings. David Hatch. Director. ...

“I have recently begun my tenancy, and just wanted to ......”

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Sep 19,2013
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Rebecca
By: 'Matthew'
Sep 19,2013
3 people found
this helpful
I have recently begun my tenancy, and just wanted to say how pleased I was with the service provided by Rebecca Donnelly. As the lead tenant in a group of four, Rebecca was excellent at keeping me informed of all matters arising between the property ...
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By: David Hatch. Director
Sep 24, 2013
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Rebecca joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“I have been using Alex Neil's Property Management Service for ......”

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Sep 18,2013
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By: 'Mr'
Sep 18,2013
4 people found
this helpful
I have been using Alex Neil's Property Management Service for over 5 years now, and I think this is the best decision I have ever made as a Landlord. Alex Neil are able to take care of my tenancy making sure that the tenants are well ...
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By: David Hatch. Director
Sep 24, 2013
View all comments (1)
Thank you for taking the time to add such kind words, I am pleased my staff provide you with repeated high service levels. David Hatch. Director ...

“My girlfriend wanted to know if a flat seen on ......”

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Aug 20,2013
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By: 'Unimpressed'
Aug 20,2013
4 people found
this helpful
My girlfriend wanted to know if a flat seen on rightmove was still available. In order to get a simple answer (yes/no) she had to register. The answer, by the way, was no. (I don't know for sure, but there are some agencies with ...
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By: David Hatch. Director
Sep 24, 2013
View all comments (1)
I am sorry to read your comment and sincerely apologise for the way in which your potential viewing was handled. I understand our clients instructions were to cease all further internal viewings from immediate effect, once our Landlord had agreed to a suitable offer. I hope that in the future you will give us another opportunity to prove we are not an unethical agent. David Hatch. Director. ...

“Arranged well in advance for an agent to come and ......”

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May 30,2013
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By: 'TW'
May 30,2013
7 people found
this helpful
Arranged well in advance for an agent to come and value our flat. Was called on the day to day she would be 10 minutes late - fair enough. Then waited for nearly an hour for her to turn up, after which time I called them, ...
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By: David Hatch. Director
Sep 24, 2013
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I am sorry to read your comment and sincerely apologise for the way in which your potential property valuation was handled. I understand our internal computer systems failed and were not in operation that day, which caused the confusions. I hope that in the future you will give us another opportunity to prove we are not a disorganised agent and that we do value your custom. David Hatch. Director. ...

“We completed on our flat last Friday. I don'tbelieve this ......”

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Oct 03,2012
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By: 'Rebecca'
Oct 03,2012
6 people found
this helpful
We completed on our flat last Friday. I don't believe this would have been possible without the hard work and commitment of Reiss Braniff. He has truly been an excellent negotiator and both my husband and I were very glad he was in charge of ...
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By: David Hatch. Director
Sep 24, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...

“My wife and I received a good service from Reiss, ......”

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Sep 03,2012
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By: 'Alex'
Sep 03,2012
7 people found
this helpful
My wife and I received a good service from Reiss, starting with the first visit when we decided to put our property on the market. He arranged everything, particularly in terms of visits by prospective buyers as we moved out of the property earlier on ...
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By: David Hatch
Sep 24, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...

“I have let my flat through Alex Neil for 4 years. ......”

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Aug 20,2012
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By: 'Tony'
Aug 20,2012
7 people found
this helpful
I have let my flat through Alex Neil for 4 years. Currently (2012) the accounts department at Alex Neil seems to have its act together. However in early 2011, they were 1 to 2 months behind in forwarding rent with no explanation as to why. While I had a 2 year ...
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What agent could do to change your mind?
Kept the payments up to date. It took 6 months to sort out.
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By: David Hatch. Director
Sep 24, 2013
View all comments (1)
I am sorry to read your comment and sincerely apologise for the way in which you believe your property rental was handled. I can confirm that we have made some major company changes over the past months and I hope that in the future you will give us another opportunity to prove we do value your custom. David Hatch. Director. ...

“I find the last few reviews utterly unrecognizable from the ......”

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Jul 03,2012
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By: 'Disappointed'
Jul 03,2012
21 people found
this helpful
I find the last few reviews utterly unrecognizable from the service I experienced - yet oddly the first batch reflect precisely what I found. Rude, dismissive and unhelpful. In future I will listen to the agents who warned me - use an agent who is ...
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By: David Hatch. Director
Sep 25, 2013
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I am sorry to read your comment and sincerely apologise for the way in which you believe our services were provided. Unfortunately our Internal Complaints Procedure holds no record of your concerns; however I would be more than happy to independently investigate all maters and offer a full report. Please write to me at 146 Lower Road, London SE16 2UG. David Hatch. Director. ...

“I am a first time tenant but have had many ......”

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Jun 18,2012
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By: 'M.devlin'
Jun 18,2012
8 people found
this helpful
I am a first time tenant but have had many dealings with, estate agents ,some estate agents have been a complete joke that I have had the pleasure of dealing with, from the first meeting to collecting the keys, Michael from Alex Neil surrey quays ...
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By: David Hatch. Director
Sep 24, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...

“I wanted to just express my thanks to the lettings ......”

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Jun 03,2012
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By: 'Elaine'
Jun 03,2012
6 people found
this helpful
I wanted to just express my thanks to the lettings department in Surrey Quays. All the staff were very professional and helpful and patient in providing me with a suitable property and assisting me through the process. My sister is moving down to London in ...
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By: David Hatch. Director
Sep 24, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...

“I really appreciate the professional service I received from Alex ......”

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May 22,2012
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By: 'cheri'
May 22,2012
6 people found
this helpful
I really appreciate the professional service I received from Alex Neil Lettings in Surrey Quay branch, in particular to Michael. The lettings negotiator is very friendly, patience and offer impartial advice. We would not have found this property within the time limit given without his ...
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By: David Hatch. Director
Sep 25, 2013
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Thank you for taking the time to add such kind words, I am pleased my staff provided you with high service levels. David Hatch. Director ...

“We asked for a valuation of the property and also ......”

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May 08,2012
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By: 'Graeme'
May 08,2012
7 people found
this helpful
We asked for a valuation of the property and also a letting value of rental. Reiss was outstanding in his prompt response and was wholly professional in his dealings with us. We would certainly use Alex Neil in future...
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By: David Hatch. Director
Sep 25, 2013
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Thank you for taking the time to add such kind words, I am pleased my staff member provided you with a high service level. David Hatch. Director ...

“I recently let my property through Alex Neil who were ......”

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May 08,2012
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By: 'Verry'
May 08,2012
7 people found
this helpful
I recently let my property through Alex Neil who were very professional throughout the whole process. My main contact there was Michael, but the other staff in the lettings office were also very helpful , explaining everything and answering any questions I had promptly and fully ...
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“I really appreciate the service of Reiss Braniff at Alex ......”

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May 04,2012
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By: 'timo'
May 04,2012
9 people found
this helpful
I really appreciate the service of Reiss Braniff at Alex Neil estate agents in surrey quays provided to me. He and also the team were a great help to me during buying process to make it easy and straightforward as they could They also kindly ...
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By: David Hatch
Sep 24, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...

“I have just sold my property via Alex Neil Surrey ......”

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Mar 22,2012
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By: 'KitKit'
Mar 22,2012
10 people found
this helpful
I have just sold my property via Alex Neil Surrey Quays office and i have been very impressed with the level of service i have received. Having let my flat through Alex Neil for last 4 years, i have always had a smooth transaction between tenancies ...
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By: David Hatch. Director
Sep 24, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...

“From a sellers point of view I found Alex Neil ......”

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Mar 14,2012
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By: 'Tommy'
Mar 14,2012
13 people found
this helpful
From a sellers point of view I found Alex Neil to be very good on communication; they were helpful, clear, friendly, and genuinely interested in selling my property. I received regular updates, and was not left in the dark or ignored at any time. Their ...
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By: David Hatch. Director
Sep 24, 2013
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Thank you for adding this comment, I am pleased my staff provided you with a high level of service. David Hatch. Director ...

“Just rented out my flat with Alex Neil and it ......”

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Feb 25,2012
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By: 'All'
Feb 25,2012
7 people found
this helpful
Just rented out my flat with Alex Neil and it all went smoothly. The staff were very helpful - so all good....
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By: David Hatch. Director
Sep 24, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...

“I was very impressed with the level of customer service ......”

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Feb 16,2012
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By: '"A'
Feb 16,2012
8 people found
this helpful
I was very impressed with the level of customer service I recieved from Alex Neil, I would certainly recommend thier services to anyone buying a house....
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“After a challenging sale of our property due to land ......”

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Feb 10,2012
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By: 'Chris'
Feb 10,2012
7 people found
this helpful
After a challenging sale of our property due to land registry issues we would highly recommend Alex Neil Estate Agents to anyone Buying or Selling in Rotherhithe. They excelled themselves and Reiss Baniff was very helpful, well beyond the call of duty. A big Thank ...
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“I was incredibly happy with the sale of my property ......”

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Feb 04,2012
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By: 'Glynn'
Feb 04,2012
8 people found
this helpful
I was incredibly happy with the sale of my property and the service of Gilbert Francoise at the Alex Neil Blackheath office. Everything was done in a cheery, friendly and positive way. I wouldn't hesitate to use thier services again and It was a great ...
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By: David Hatch. Director
Sep 24, 2013
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Gilbert has been with the company for over 8 years and I am really pleased he continues to offer customers such an enjoyable experience, Thank you for adding your kind words and we look forward to many future dealings. David Hatch. Director ...

“I agree with comments below and cant believe they get ......”

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Jan 24,2012
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By: 'Shocked'
Jan 24,2012
19 people found
this helpful
I agree with comments below and cant believe they get away with it - After discovering my deposit was NOT registered after 3 years as a tenant and after the problems I had getting it returned I checked up on this company (whose company name is ...
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What agent could do to change your mind?
I just feel that I was duped by false PR. Complaints procedure is useless when response is so rude. Just tell the truth - but if they did, no one would use them.
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By: David Hatch. Director
Sep 25, 2013
View all comments (2)
Please be assured that all tenancy deposits are held with our clients appointed deposit scheme and all matters are dealt with in accordance with their terms. Please also be advised that all our company registration details are fully available on our website. Unfortunately our Internal Complaints Procedure holds no record of your concerns; however I would be more than happy to independently investigate all maters and offer a full report. Please write to me at 146 Lower Road, London SE16 2UG. Dav ...

“Agree with all the negative comments. Im a landlord and ......”

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Jan 18,2012
Minithumbdown
By: 'FEDUPWITHROUGEAGENTS'
Jan 18,2012
18 people found
this helpful
Agree with all the negative comments. Im a landlord and will never deal with Alex Neils again. When my tenant moved out and there was a dispute over a broken fixture, Alex Neils assured me they would deal with the ombudsman regarding the deposit which ...
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What agent could do to change your mind?
There is nothing Alex Neils can do now to redeem themselves. They were given every opportunity to come clean and do the right thing and they chose not to, right up to the point of being found out. I will never see them as being anything other than unscrupulous, duplicitous and unprofessional. They give the whole industry a bad name and in my opinion should be shut down.
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By: David Hatch. Director
Sep 24, 2013
View all comments (1)
I am sorry to read your comment and sincerely apologise for the way in which you believe your property rental was handled. Unfortunately our Internal Complaints Procedure holds no record of your concerns, however I would be more than happy to independently investigate all maters and offer a full report. Please write to me at 146 Lower Road, London SE16 2UG. David Hatch. Director. ...

“I arranged for a viewing at a property via their ......”

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Dec 23,2011
Minithumbdown
By: 'Lost'
Dec 23,2011
14 people found
this helpful
I arranged for a viewing at a property via their Surrey Quays branch, I am very interested in the property and have gone through arranging for a mortgage based on this property buy Reiss who I booked an appointment with didn't show up for the ...
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What agent could do to change your mind?
o Showed up for the viewing o Called to say he couldn't make it o Answer my calls when calling to find out where he was o Returning my calls to tell me why he didn't show up o Apologise
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By: reiss
Feb 16, 2012
View all comments (1)
Dear Lost Customer The viewing that you referring to was only on a tentative basis as I stated to you that I needed to contact the Tennant to arrange access then I would get back to you. I take full responsibility that I assumed that as I didn’t contact you back to confirm the viewing you would realise the viewing was not going ahead. I deeply sorry for your inconvenience and hope that you can accept my apology. Regards ...

“Major problems and sacked due to continued appalling service.They ......”

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Dec 10,2011
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By: 'Greenwich'
Dec 10,2011
18 people found
this helpful
Major problems and sacked due to continued appalling service. They arranged for their contractors to do work which was either done so badly no-one noticed, or was never done at all. Interestingly, the insist you write a cheque directly to the contractor, presumably in the ...
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What agent could do to change your mind?
I will never use this agent again for any of my properties in the UK
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By: David Hatch. Director
Sep 24, 2013
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I am sorry to read your comment and sincerely apologise for the way in which you believe your property rental was handled. My records show all matters we brought to my attention and I have independently investigated all maters, providing you with my formal report, with many parts being contrary to the comments you have added. David Hatch. Director. ...
Staff picture Matteo
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Staff picture Rebecca
(71)
Staff picture Andrew

Vendor Fees

Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)

Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.

Last updated on 09/02/2024, 9:51 AM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 4:12 PM 06/02/2024 by Jon Pulman

Awards won by Alex Neil, London SE16 2UG



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