95% sales valuation accuracy
97% sales fee satisfaction
Alex Neil in Rotherhithe & Bermondsey is your trusted local estate agent when selling or buying properties. We have decades of property experience in Tower Bridge, Shad Thames, and Bermondsey through Surrey Quays, Canada Water, Rotherhithe, and east to Greenwich and New Cross. Home movers have complimented our service standards with ...
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Alex Neil in Rotherhithe & Bermondsey is your trusted local estate agent when selling or buying properties. We have decades of property experience in Tower Bridge, Shad Thames, and Bermondsey through Surrey Quays, Canada Water, Rotherhithe, and east to Greenwich and New Cross. Home movers have complimented our service standards with high ratings on Google. Over the years, we have received prestigious awards from allAgents and the British Property Awards. For your peace of mind, Alex Neil is a member of The Property Ombudsman Scheme. When you have a house or an apartment to sell, we remain the estate agent of choice for people with property requirements in Rotherhithe and Bermondsey.
Latest Reviews
20th Jan 2024
reviewed by 'Natasha'
23rd Dec 2022
reviewed by 'soykan suicmez'
10th Nov 2022
reviewed by 'Mark Taylor'
10th Nov 2022
reviewed by 'Soykan'
8th Nov 2022
reviewed by 'Sanchita'
Opening Hours
Address
Alex Neil
146 Lower Road
Rotherhithe,London
Greater London
SE16 2UG
020 7237 6767
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 97% | £55,000 | £4,750,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 171 | 8 | 527 | 19 | 205 | 6 | 305 | 3 | 33 | 11 |
Areas covered
- New Cross
- Surrey Quays
- Lee
- Rotherhithe
- SE16
- Canada Water
- SE1
- Shad Thames
- SE3
- Blackheath
- SE10
- Greenwich
- SE8
- Deptford
- SE13
- Lewisham
- SE18
- Woolwich
- SE9
- Eltham
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
Oct 28,2021
Oct 28,2021
1
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this helpful
this helpful
Thanks to the help of Alex Neil and Kirstin & Sara we found our forever home and couldn’t be happier!!!...
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Oct 29, 2021
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Dear Ralph.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Oct 28,2021
Oct 28,2021
1
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this helpful
this helpful
First class service from start to finish Kirstin was a delight to work with @ 100% recommend thank you again !...
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Oct 29, 2021
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Dear Andrew.
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Oct 24,2021
Oct 24,2021
1
people found
this helpful
this helpful
Purchased our first home with Alex Neil and the help of Kirstin at the Surrey Quays branch. Can’t recommend highly enough friendly and professional service Thank you!...
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Oct 25, 2021
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Dear Robert.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Oct 23,2021
Oct 23,2021
1
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this helpful
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First time using Alex Neil and will only use them in future for south east london. Kirsten in particular was fantastic. Very happy new home owner!!...
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Oct 25, 2021
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Dear Susan.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Oct 23,2021
Oct 23,2021
1
people found
this helpful
this helpful
Professional, thorough and helpful from start to finish. Pleasure to have Kirstin as my agent, and Alex Neil have been fantastic throughout the buying process....
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Oct 25, 2021
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Dear Gordon.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Oct 22,2021
Oct 22,2021
1
people found
this helpful
this helpful
Great experience. Particullarly Lucia who was great help in organizing the checkout process and keeping us informed. The whole experience from the viewing to the checking and the checkout was great....
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Oct 25, 2021
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Dear vishwas.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
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Alex Neil Estate Agents ...
Oct 21,2021
Oct 21,2021
1
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this helpful
this helpful
Refreshingly excellent customer service at the Surrey Quays branch, Kirstin was very helpful and personable definitely recommend using Alex Neil if looking to purchase in south east london....
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Oct 22, 2021
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Dear Hayley,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Oct 21,2021
Oct 21,2021
1
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this helpful
this helpful
What can I say, great experience from beginning to end. Highly recommend. Will definitely use again in the future and have already passed on Kirstin’s contact details to friends and family...
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Oct 22, 2021
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Dear Trevor,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Oct 20,2021
Oct 20,2021
0
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this helpful
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Great experience finding our flat with Alex Neil and Kirstin. Found a property really quickly and had lots of help and guidance during the whole buying process!...
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Oct 21, 2021
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Dear Tom,
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Oct 20,2021
Oct 20,2021
1
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this helpful
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Would definitely recommend for anyone looking to buy a property in south east london. Thanks again to Kirstin for her help and solid advice!...
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Oct 21, 2021
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Dear Samuel,
Thank you for spending time and detailing your recent experiences with us.
We were very happy to read your comments and hope to be able to assist you again in the future.
Best regards,
Alex Neil Estate Agents ...
Oct 20,2021
Oct 20,2021
1
people found
this helpful
this helpful
Great customer service received by Sara & Kirstin!!
Dealt with requirements in a professional manner and I’m very pleased to have dealt with them.
Will definitely recommend Alex Neil to Alex Neil to anyone looking to a property....
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Oct 20, 2021
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Dear Mohammed,
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Oct 20,2021
Oct 20,2021
1
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this helpful
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Very good experience with Alex Neil, particularly Kirstin and Sara who were both excellent. Certainly recommend them for purchasing a property....
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Oct 20, 2021
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Dear Aarav,
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
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Alex Neil Estate Agents ...
Oct 20,2021
Oct 20,2021
1
people found
this helpful
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I've dealt with many agents over the years but the team at Surrey Quays at Alex Neil have been outstanding - Kirstin & Sara have gone above and beyond. Highly recommend...
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Oct 21, 2021
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Dear Jonathan.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
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Alex Neil Estate Agents ...
Sep 30,2021
Sep 30,2021
1
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this helpful
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I purchased a property through Alex Neil with the help of Sara. She listened to me and adapted her approach to work for me.
She made what can be a stressful time so much easier. Highly recommended!...
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Sep 30, 2021
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Dear Waleed,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 29,2021
Sep 29,2021
1
people found
this helpful
this helpful
As first time buyers we were nervous and anxious about the buying process but Kirstin was able to answer all our concerns and made the whole purchase stress free and smooth from start to finish. Highly recommend...
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Sep 30, 2021
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Dear Laurie,
Thank you for taking time out and leaving these comments.
It was pleasing to read about your interactions with our team.
We look forward to assisting any of your future moves.
Best regards,
Alex Neil Estate Agents ...
Sep 29,2021
Sep 29,2021
1
people found
this helpful
this helpful
Finding a flat to rent was made quick and easy thanks to using Alex Neil and our agent Kirstin. She answered all our questions quickly and were moved in within two weeks of viewing. Love our new flat and have found the property management team ...
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Sep 30, 2021
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Dear Micheailin,
Thank you for taking time out to review your experience of dealing with us.
We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 28,2021
Sep 28,2021
1
people found
this helpful
this helpful
Sara Garzelli was a joy to deal with.
She helped me turn around my transaction within 6 weeks, she kept me constantly updated with emails and phone call.
The best house purchases I could have imagined! Brava!!...
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Sep 28, 2021
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Dear Zaid.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 28,2021
Sep 28,2021
1
people found
this helpful
this helpful
Approached Alex Neil to sell my property.
Sara Garzelli was in constant contact with me to keep me up to date with enquiries, feedback and her team managed to secure an offer not too long after the start of marketing.
Was very impressed with their ...
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Sep 29, 2021
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Dear Juanito.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Sep 27,2021
Sep 27,2021
1
people found
this helpful
this helpful
I have been dealing with many agents however the service I have received by Sara and Tommaso was outstanding. They have been professional, friendly and made the whole process very easy. Thank you guys...
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Sep 27, 2021
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Dear Aman.
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 27,2021
Sep 27,2021
1
people found
this helpful
this helpful
We had a fantastic experience with Tommaso. He was so lovely to talk to about the property and made us feel comfortable exploring and considering the area to ensure it was a good fit for us. He was also a wonderful communicator during the process ...
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Sep 27, 2021
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Dear Rebecca.
Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 22,2021
Sep 22,2021
1
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I’m so glad we went through Kirstin, she was so friendly and made the whole process very easy, thanks again!...
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Sep 23, 2021
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Dear Laura.
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 22,2021
Sep 22,2021
1
people found
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this helpful
Incredibly refreshing to have an agent who’s so thorough and customer focused. Kirstin made the whole process painless and smooth. Thanks again....
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Sep 23, 2021
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Dear Margaret.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
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Alex Neil Estate Agents ...
Sep 22,2021
Sep 22,2021
1
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this helpful
I’m so glad we went through Kirstin, she was so friendly and made the whole process very easy, thanks again!...
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Sep 23, 2021
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Dear Laura.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 22,2021
Sep 22,2021
1
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this helpful
this helpful
Highly recommend Kirstin, incredibly personable but professional. Very smooth process from start to finish. Thanks again for all your help!...
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Sep 23, 2021
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Dear Sophie.
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 22,2021
Sep 22,2021
1
people found
this helpful
this helpful
Fantastic experience with Alex Neil, Kirstin was incredibly helpful and knowledgable. She was very efficient and provided a fantastic service - thank you!...
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Sep 23, 2021
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Dear Laura.
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 17,2021
Sep 17,2021
2
people found
this helpful
this helpful
An pleasant and easy experience finding a flat with the help of Kirsten. She was friendly, approachable and was extremely communicative to answer any of our questions and speed up the rental process....
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Sep 18, 2021
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Dear Fearghal,
Thank you for spending time and detailing your recent experiences with us.
We were very happy to read your comments and hope to be able to assist you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 08,2021
Sep 08,2021
0
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Sara has been great in helping us with our property search. Also a special thanks to Sufaida which helped us with the referencing....
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Sep 08, 2021
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Dear Martha,
Thank you for detailing the positive nature of your experience with our team.
We were very pleased to read your comments and we look forward to dealing with you again.
Kind regards,
Alex Neil Estate Agents ...
Aug 22,2021
Aug 22,2021
1
people found
this helpful
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Alex Neil have managed my rental property for many years. Rabeya, Sufaida and the team are responsive, straightforward and supportive. Thank you for your hard work...
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Aug 23, 2021
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Dear Sarah,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Aug 19,2021
Aug 19,2021
1
people found
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this helpful
Great service from start to finish
I special thank to Sara and Tommaso which went above and beyond my expectations...
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Aug 19, 2021
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Dear Yin,
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
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Alex Neil Estate Agents ...
Aug 16,2021
Aug 16,2021
1
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Tomasso has been very helpful and always been there at any time for any doubts I had. Thank you so much for your service and helping me find ehat i was looking for....
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Aug 17, 2021
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Dear Yolanda,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
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Vendor Fees
Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.
Last updated on 09/02/2024, 9:51 AM by Matteo Congedo - Regional ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 4:12 PM 06/02/2024 by Jon Pulman
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Best Estate Agent in SE16 
Best Letting Agent in SE16 
