92% sales valuation accuracy
97% sales fee satisfaction
Alex Neil in Chislehurst & Bromley is your trusted local estate agent when selling or buying properties. We have decades of property experience in Blackheath, Eltham, Sidcup, Petts Wood, Keston, Locksbottom, Sundridge Park, Bickley, Bromley, and Chislehurst. Home movers have complimented our service standards with high ratings on Google. Over the ...
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Alex Neil in Chislehurst & Bromley is your trusted local estate agent when selling or buying properties. We have decades of property experience in Blackheath, Eltham, Sidcup, Petts Wood, Keston, Locksbottom, Sundridge Park, Bickley, Bromley, and Chislehurst. Home movers have complimented our service standards with high ratings on Google. Over the years, we have received prestigious awards from allAgents and the British Property Awards. For your peace of mind, Alex Neil is a member of The Property Ombudsman Scheme. When you have a house or an apartment to sell, we remain the estate agent of choice for people with property requirements in Chislehurst and Bromley.
Latest Reviews
1st Oct 2022
reviewed by 'Rita&Marco'
27th Sep 2022
reviewed by 'Sophie'
22nd Aug 2022
reviewed by 'Andrew Anastasiou'
29th Jul 2022
reviewed by 'Barry Fitzgerald'
15th Jun 2022
reviewed by 'Ray'
Opening Hours
Address
Alex Neil
61 High Street
Chislehurst,London
Greater London
BR7 5AF
020 8297 8800
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 97% | £156,000 | £1,000,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 4 | 0 | 13 | 1 | 21 | 0 | 3 | 0 |
Areas covered
- BR7
- Chislehurst
- BR1
- Bromley
- BR2
- Bickley
- BR3
- Eltham
- BR5
- Farnborough
- BR6
- Foots Cray
- SE9
- Petts Wood
- DA5
- Sidcup
- DA14
- St Mary Cray
- DA15
- St Pauls Cray
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Nov 24,2021
Nov 24,2021
1
people found
this helpful
this helpful
Alex Neil exceeded our expectations in all areas. My fiancé and I sold and bought through the Chislehurst branch. Katie in particular was extremely welcoming, helpful, & so pro active with finding our new home in Pettswood!
Matteo valued our property in Bromley. He was so ...
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Nov 25, 2021
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Dear Soibhan,
We appreciate you taking the time to leave this feedback on your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Nov 24,2021
Nov 24,2021
1
people found
this helpful
this helpful
Katie has been incredibly helpful from the start of our viewing to the end. She's been a pleasure to work with and has kept us feeling she has our best interests at heart as well as the vendors, which has been a breath of fresh ...
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Nov 25, 2021
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Dear Bernice & Stella,
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Nov 23,2021
Nov 23,2021
1
people found
this helpful
this helpful
Alex Neil is the most professional but caring estate agents I’ve ever dealt with in all my experiences of buying and selling property. With a unique and modern approach they were able to work efficiently. A special thank you to Calli and Katie that ...
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Nov 23, 2021
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Dear Elizabeth.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Nov 23,2021
Nov 23,2021
1
people found
this helpful
this helpful
Previously listed a property with Alex Neil. I found the whole team very professional, enthusiastic and caring towards my mother who was isolating in the house at the time. Had lots of positive leads through them....
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Nov 24, 2021
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(1)
Dear Shaji.
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Nov 15,2021
Nov 15,2021
1
people found
this helpful
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Matteo Congedo and all of the team at Alex Neil were so helpful in the process of selling my house. From the valuation and marketing to the offers from potential buyers Matteo was most friendly and professional. This resulted in a speedy sale. In addition ...
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Nov 15, 2021
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Dear Sylvia.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Nov 03,2021
Nov 03,2021
1
people found
this helpful
this helpful
As a first time buyer I found Katie was very friendly, knowledgeable and approachable for any queries I had regarding the property and the process in general.
I would definitely consider using Alex Neil again!...
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Nov 03, 2021
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Dear Louise.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Nov 02,2021
Nov 02,2021
0
people found
this helpful
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Alex Neil’s sales progression staff (Michelle & Alan) should have been named Sales Regression. Rude, illiterate & even asked me to go down & photograph my own property with a dated newspaper in my hand to show the buyer that the property was ok as he lived ...
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Nov 03, 2021
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(1)
Dear Nancy,
Thank you for taking time out to leave your comments, we sincerely apologise for any service issues within our control that fell beneath your expectations.
We pride ourselves on the delivery of excellent customer service and your details and review content have been forwarded to our Senior Management Team for further investigation.
Endeavours will be made to resolve any outstanding issues to your satisfaction.
Best regards,
Alex Neil ...
Oct 19,2021
Oct 19,2021
1
people found
this helpful
this helpful
We cannot Thank Katie enough, her expert knowledge of Chislehurst aswell as surrounding areas really re assured us that moving to the area was the move for us. Although moving can be stressful, Katie took the sting out of it all and filled us with ...
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Oct 20, 2021
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(1)
Dear Sarah,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
“Katie’s 5-star service transformed my experience of historically hellish estate agents!...”
Sep 28,2021
Sep 28,2021
1
people found
this helpful
this helpful
Katie’s service from start to finish was absolutely commendable. Very patient, persistent, thorough and would call back just as promised. As a first time renter, Katie did not make me feel less than, inexperienced or unworthy to be financially considered like many estate agents ...
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Sep 28, 2021
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Dear Xerces.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 28,2021
Sep 28,2021
1
people found
this helpful
this helpful
Really helpful and helped us find dream home
Katie was really helpful in finding just the place we needed. She presented the most suitable property for us and was very proactive in chasing the landlord to secure a tenancy ASAP. I had full confidence working ...
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Sep 29, 2021
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Dear TB.
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 08,2021
Jul 08,2021
1
people found
this helpful
this helpful
Katie is such a lovely, friendly person! She is just a delight and so helpful. Katie was knowledgeable about the property and knows the area well. She made us feel really comfortable and we would absolutely recommend her!...
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Jul 08, 2021
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(1)
Dear Jade,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 17,2021
Feb 17,2021
1
people found
this helpful
this helpful
I have had a fanstatic experience so far although early days. I have done viewings and put in an offer on a property with Alex Neil thanks to Bora. Every question i had, viewings i requested and advice was spot on. Listened to ehat i ...
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Feb 18, 2021
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Dear Naomi.
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 05,2021
Feb 05,2021
2
people found
this helpful
this helpful
Good experience selling our flat in E14. Initially met with Matteo who helped value the flat and responded swiftly to all my subsequent emails in the first few days of listing. Harry took the lead on the sales team and provided weekly updates on viewing ...
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Feb 05, 2021
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Dear Rebecca,
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 03,2021
Feb 03,2021
1
people found
this helpful
this helpful
I have had my whole portfolio managed by Alex Neil for 12 years via their different offices. I have dealt with Harry, Bora and Matteo closely and cannot recommend highly enough their services. I will certainly be renting and selling through them in their new office....
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Feb 04, 2021
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Dear RJ,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Matteo
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Vendor Fees
Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.
Last updated on 09/02/2024, 9:54 AM by Matteo Congedo - Regional ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
ALEX NEIL INTERNAL COMPLAINTS PROCEDURE
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.
After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 9:59 AM 09/02/2024 by Jon Pulman
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.
After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Best Letting Agent in BR7 
