96% sales valuation accuracy
96% sales fee satisfaction
Alex Neil in Canary Wharf & Docklands is your trusted local estate agent when selling or buying properties. We have decades of property experience in Wapping, Limehouse, Poplar, Canary Wharf, Docklands, the Isle of Dogs, Canning Town, Royal Docks, Beckton, Britannia Village and Silvertown. Home movers have complimented our service standards ...
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Alex Neil in Canary Wharf & Docklands is your trusted local estate agent when selling or buying properties. We have decades of property experience in Wapping, Limehouse, Poplar, Canary Wharf, Docklands, the Isle of Dogs, Canning Town, Royal Docks, Beckton, Britannia Village and Silvertown. Home movers have complimented our service standards with high ratings on Google. Over the years, we have received prestigious awards from allAgents and the British Property Awards. For your peace of mind, Alex Neil is a member of The Property Ombudsman Scheme. When you have a house or an apartment to sell, we remain the estate agent of choice for people with property requirements in Canary Wharf and Docklands.
Latest Reviews
19th Oct 2023
reviewed by 'Prakash'
29th Dec 2022
reviewed by 'Gian'
5th Oct 2022
reviewed by 'Sandra'
27th Sep 2022
reviewed by 'youheng'
22nd Sep 2022
reviewed by 'Maharaja Palanivel'
16th Sep 2022
reviewed by 'Themis Papathanasiou'
Opening Hours
Address
Alex Neil
2 Westferry Road
Canary Wharf,London
Greater London
E14 8JT
020 7537 9859
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 96% | £32,900 | £850,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 109 | 3 | 540 | 21 | 179 | 3 | 222 | 6 | 16 | 4 |
Areas covered
- E14
- Docklands
- E16
- Canary Wharf
- E1W
- Isle of Dogs
- E6
- Royal Docks
- Bow
- Hackney
- Bethnal Green
- Whitechapel
- Wapping
- Shoreditch
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Oct 21,2021
Oct 21,2021
1
people found
this helpful
this helpful
Alex Neil is always proactive and provides excellent advice. I have 100% in this company and the people who I deal with....
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Oct 21, 2021
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Dear Alison.
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Oct 20,2021
Oct 20,2021
1
people found
this helpful
this helpful
Alex Neil did a great job selling my property in the Cascades tower. Maciej and Hana where very prompt. managed to progress the sale very smoothly.
Highly recommended !...
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Oct 21, 2021
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Dear Georgia.
Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future.
Best regards,
Alex Neil Estate Agents ...
Oct 15,2021
Oct 15,2021
1
people found
this helpful
this helpful
It has been a pleasure working with Maciej to sell my flat. The whole process has been simple and stress free. He is prompt and quick in handling any queries. Very friendly and helpful. Never fails to pick up your call. Thank you so much ...
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Oct 15, 2021
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Dear Dessy,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Oct 11,2021
Oct 11,2021
1
people found
this helpful
this helpful
Maciej and Hana done a superB job. They managed to sell my property within 2 weeks ! I am extremely pleased i used this agent....
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Oct 11, 2021
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(1)
Dear Malik,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Oct 05,2021
Oct 05,2021
1
people found
this helpful
this helpful
I was very happy with Alex Neil throughout a fraught sale process. In particular I would single out Michelle Holford, who sweated blood on my behalf, and Hannah Rogers, who took over at the end of the sale period. Strongly recommended....
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Oct 06, 2021
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Dear Tim,
Thank you for taking time out and leaving these comments.
It was pleasing to read about your interactions with our team.
We look forward to assisting any of your future moves.
Best regards,
Alex Neil Estate Agents ...
Sep 04,2021
Sep 04,2021
1
people found
this helpful
this helpful
I am very happy to have the opportunity to say thank you so much to Vasana-Lee for her amazing customer service and assistance. She has a rare quality of being extremely professional but friendly and empathetic at the same time.
Great service like this is ...
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Sep 04, 2021
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Dear Nick,
Thank you for taking time out to leave your positive feedback about the service provided by our team.
We were very pleased to read your comments and we wish you all the best for the future.
Best regards,
Alex Neil Estate Agents ...
Jul 01,2021
Jul 01,2021
1
people found
this helpful
this helpful
Outstanding. Michelle in the resale team acted on my behalf in the most professional manner any client could hope for. Her dedication, patience and expertise are second to none. She helped me through a particularly complex transaction and her commitment and energy never waivered. I ...
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Jul 01, 2021
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Dear Helen,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Jun 30,2021
Jun 30,2021
1
people found
this helpful
this helpful
Amazing patience, understanding and putting us as the customer first. Always on hand to clarify issues/concerns and provide advice and guidance on a number of queries. Our stakeholders at Alex Neil made this process easier, more comfortable and reassuring due to their proactivity !...
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Jul 01, 2021
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Dear Nitin,
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
May 10,2021
May 10,2021
1
people found
this helpful
this helpful
Michelle and Alan in the sales progression team did a sterling job in helping to maintain a direct line of communication with the buyer through what was a complicated convenyancing transaction due to it involving sale of leasehold as well as freehold. Always quick to ...
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May 10, 2021
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Dear Martin,
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
May 06,2021
May 06,2021
0
people found
this helpful
this helpful
Very professional and responsive throughout the sale process. would be happy to use again if the opportunity arose. Thank you...
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May 07, 2021
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(1)
Dear ronnieelm,
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Apr 20,2021
Apr 20,2021
1
people found
this helpful
this helpful
This was a difficult house sale but for legal reasons outside Alex Neil's control.
The viewing process went smoothly, with very good support from the agents concerned. The difficulties started later but Alex Neil's Head of Sales Progression, Michelle Holford, took a very proactive role ...
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Apr 20, 2021
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Dear Roger.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Apr 02,2021
Apr 02,2021
1
people found
this helpful
this helpful
Alex Neil's staff were helpful and they did their jobs. Head of Sales progression (M.H) was particularly helpful to deal with a not so professional conviencying solicitor...
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Apr 06, 2021
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(1)
Dear ANK,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Mar 01,2021
Mar 01,2021
1
people found
this helpful
this helpful
When I called Alex neil a couple of times, every time they answered they always showed a very welcoming feeling. They answered all my questions. I will definelty recommend this agent. Especially Harry and Carl, they are the best....
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Mar 02, 2021
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Dear Abdulk.
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Mar 01,2021
Mar 01,2021
0
people found
this helpful
this helpful
When I called Alex neil a couple of times, every time they answered they always showed a very welcoming feeling. They answered all my questions. I will definelty recommend this agent. Especially Harry and Carl, they are the best....
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May 10, 2021
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Dear Abdulk.
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
“Great customer service provided by Sandeep who talked me step by step through the process and was always available for any questions. Jacqui Boakye...”
Mar 01,2021
Mar 01,2021
1
people found
this helpful
this helpful
Very friendly and through throughout the process unfortunately property was not for me but would use them again thanks kiran Patel...
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May 10, 2021
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Dear Kiran,
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Mar 01,2021
Mar 01,2021
1
people found
this helpful
this helpful
She is was very nice and available to help. I would recomend to other people. In the future i would like to be talk to her again....
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May 10, 2021
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Dear Anne,
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Mar 01,2021
Mar 01,2021
1
people found
this helpful
this helpful
im fully satisied with the service provided by this company. a massive thanks to Abul who helped me with the process. and found me good place. He was so profession ans very friendly and also very easy to communicate with. ao thank you for helpping ...
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May 10, 2021
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Dear Teresa,
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Feb 08,2021
Feb 08,2021
1
people found
this helpful
this helpful
I was dealing with Sufaida and she was great and very helpful. She is looking after the property I rent and always provides an excellent service and tries to sort any issues I might have. Thank you for your hard work....
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Feb 08, 2021
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Dear Anna.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jan 31,2021
Jan 31,2021
1
people found
this helpful
this helpful
Michelle at Alex Neil did the right thing by me even after my house purchase fell through!
To help the new buyer she creatively thought to approach me for the searches and survey I had recently done. The new buyer purchased them off me to ...
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Feb 01, 2021
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Dear Douglas.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Dec 01,2020
Dec 01,2020
1
people found
this helpful
this helpful
Maciej was really helpful in the process of helping my find a suitable property that met my requirement. Really happy with the service...
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Dec 01, 2020
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Dear Bakr Hussain,
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Nov 23,2020
Nov 23,2020
1
people found
this helpful
this helpful
I have used Alex Neil since moving to Australia in 2008 They have managed property exceptionally well with all maintenance issues and we only had less than week vacancy during the whole period with tenants staying a couple years each time. They are now managing the ...
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Nov 23, 2020
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Dear Iain,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Nov 19,2020
Nov 19,2020
1
people found
this helpful
this helpful
The team at Alex Neil were terrific, helped me from the best start when looking for a property, to finally finding my dream home. Hannah was available and very flexible when arranging viewings and Magic was very transparent and helpful. Will recommend to anyone...
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Nov 19, 2020
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Dear Prostek G,
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Oct 14,2020
Oct 14,2020
1
people found
this helpful
this helpful
Great job team. From valuation to sale, flawless. Matteo did amazingly well at the valuation and Hannah and the team took over and sold my property in record time! Keep up the good work guys!!...
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Oct 14, 2020
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Dear Paul.
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Oct 08,2020
Oct 08,2020
1
people found
this helpful
this helpful
I can only say all the best about Stuart! He was very professional, polite and friendly, very patient and flexible. He helped me find the flat according to my criteria and promptly answered all my questions! Thank you Stuart!...
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Oct 09, 2020
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Dear Nika.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Oct 02,2020
Oct 02,2020
1
people found
this helpful
this helpful
We recently sold our property through Alex Neil. Maciej Skalski Provided an excellent service. Pro-active from the start and always returning our calls without delay. I would thoroughly recommend using their services. Thank you Maciej!...
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Oct 05, 2020
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Dear Phillip,
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Oct 02,2020
Oct 02,2020
1
people found
this helpful
this helpful
Stuart was very patient, helpful and answered all our questions in details. Was kind enough to arrange multiple viewing in short notice and kept informed on progress on availability of flats matching criteria all the time. Would absolutely recommend him....
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Oct 05, 2020
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Dear Manohar,
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Sep 24,2020
Sep 24,2020
1
people found
this helpful
this helpful
This was a wonderful experience, Stuart helped me find the perfect home and was very flexible with my schedule.
Alex Neil have wonderful properties, but the agents really help above and beyond.
I would recommend working with Stuart Cavanagh as he is very considerate and ...
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Sep 24, 2020
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Dear Hala.
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 21,2020
Sep 21,2020
1
people found
this helpful
this helpful
Very pleased with the service provided from Hannah and Maciej. Both helped me find my dream home !
Canary Wharf office worked really hard for me...
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Sep 22, 2020
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Dear Su Zang,
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 21,2020
Sep 21,2020
1
people found
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Want to thank Stuart for finding us our rental property and would definitely be using his service in the future....
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Sep 21, 2020
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Dear Raj,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 18,2020
Sep 18,2020
1
people found
this helpful
this helpful
Hannah was a very pleasant young lady. Very professional, showed me everything I needed to see and answered all my questions. Hannah was very approachable and put me at ease with this big decision of finding a place to live. I would definitely like to ...
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Sep 18, 2020
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Dear Emma.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Matteo
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Maciej
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Rebecca
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Georgia
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Vendor Fees
Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.
Last updated on 09/02/2024, 9:52 AM by Matteo Congedo - Regional ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
ALEX NEIL INTERNAL COMPLAINTS PROCEDURE
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.
After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 1:01 PM 08/02/2024 by Jon Pulman
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.
After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Best Estate Agent in E14 
