1 Star Review
Mar 11,2023
By:
'Liam Smithson'
Mar 11,2023
Branch: Leeds, 15a Stonegate Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LS17
Branch: Leeds, 15a Stonegate Road
Lettings (as a Tenant)
Postcode: LS17
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We had a bad three and a half years with these guys. Any problems with the house were either ignored or dealt with at a very slow pace. We had a leak on the roof that came through into the master bedroom. The leak took ...
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“Excellent service provided by Katie and colle......”
5 Star Review
Aug 10,2019
By:
'J'
Aug 10,2019
Branch: Leeds, 15a Stonegate Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: HG1
Branch: Leeds, 15a Stonegate Road
Lettings (as a Tenant)
Postcode: HG1
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Excellent service provided by Katie and colleagues. She made the move go smoothly. She was very supportive. Thanks so much....
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“I found the meanwood Alan Cooke very unhelpful, after renting ......”
1 Star Review
Feb 02,2017
By:
'Clare'
Feb 02,2017
Branch: Leeds, 15a Stonegate Road
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: No
Postcode: LS17
Branch: Leeds, 15a Stonegate Road
Lettings (as a Tenant)
Rent PCM: £650
Postcode: LS17
6
people found
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I found the meanwood Alan Cooke very unhelpful, after renting a property for 4 years and once I left the service was awful and I was treated like a 2nd class citizen. I was accused of leaving things in the property ( they took the pictures before ...
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“Completely negligent company. Just went to check our property that ......”
1 Star Review
Nov 27,2016
By:
'David'
Nov 27,2016
Branch: Leeds, 15a Stonegate Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: LS15
Branch: Leeds, 15a Stonegate Road
Lettings (as a Landlord)
Postcode: LS15
2
people found
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Completely negligent company. Just went to check our property that Alan Cooke have supposedly dealt with and have been showing people around. The house is filthy, it appears no checks have been done for cleanliness. The extractor hood is full of grease, the oven is ...
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Comment on agent fees
10% fees for apparently nothing. Would have been suitable had they done what their contract stated.
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“Booked a viewing and confirmed it twice that it was ......”
1 Star Review
May 10,2015
By:
'mambelle'
May 10,2015
Branch: Leeds, 15a Stonegate Road
Services: Lettings (Prospective customer)
Rent PCM: £900
Would you recommend?: No
Postcode: LS17
Branch: Leeds, 15a Stonegate Road
Lettings (Prospective customer)
Rent PCM: £900
Postcode: LS17
3
people found
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Booked a viewing and confirmed it twice that it was still on. Turned up at the house the agent didn't show.
Called the office to say we were waiting outside the house, couldn't get through.
Finally decided to go knock on the door and current ...
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What agent could do to change your mind?
Communication would be great. From the reviews, it seems they value sales to lettings. If that's the case then, they shouldn't do them.
It took us 2 weeks to even get the viewing, as they weren't replying to requests.
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“From the moment we signed up for the flat with ......”
1 Star Review
Sep 10,2014
By:
'Leeds1810'
Sep 10,2014
Branch: Leeds, 15a Stonegate Road
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: LS7
Branch: Leeds, 15a Stonegate Road
Lettings (as a Tenant)
Rent PCM: £750
Postcode: LS7
4
people found
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From the moment we signed up for the flat with Alan Cooke we incurred problems. Before signing the contract they had promised us that the flat would receive a professional clean - it did not. We emailed about this and after a torrent of emails ...
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What agent could do to change your mind?
Better customer service would go a long way, including better response to emails and complaints, and a better attitude towards customers. They were very incompetent at almost every step and did not maintain professionalism. Addressing complaints and regarding customers in higher esteem would have made a huge difference.
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“Highly recommended!We sold our house on the Woodlea Estate ......”
5 Star Review
Jul 14,2014
By:
'DH'
Jul 14,2014
Branch: Leeds, 15a Stonegate Road
Services: Sales (as a Vendor)
Sold price: £339000
Would you recommend?: Yes
Postcode: LS6
Branch: Leeds, 15a Stonegate Road
Sales (as a Vendor)
Sold price: £339000
Postcode: LS6
0
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Highly recommended!
We sold our house on the Woodlea Estate using Alan Cooke. Elissia was very upfront about the fee structure - no awkward negotiation required, just a sensible flat rate fee.
Elissia's communication was great - always got back to us quickly if she ...
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Comment on agent fees
Great to have a flat fee, not a percentage
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“We sold our house with Alan Cooke within 4 weeks after ......”
5 Star Review
Jul 10,2014
By:
'Lynda'
Jul 10,2014
Branch: Rawdon, 1a Leeds Road
Services: Sales (as a Vendor)
Sold price: £150000
Would you recommend?: Yes
Postcode: LS19
Branch: Rawdon, 1a Leeds Road
Sales (as a Vendor)
Sold price: £150000
Postcode: LS19
1
people found
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We sold our house with Alan Cooke within 4 weeks after we first contacted them. They were very professional and proactive in their approaches to both us, the sellers, and prospective buyers. We had viewings arranged almost immediately after the property came live on Zoopla. They ...
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“We dealt with Elissia through every stage of the buying ......”
4 Star Review
Jul 08,2014
By:
'David'
Jul 08,2014
Branch: Leeds, 15a Stonegate Road
Services: Sales (as a Buyer)
Sold price: £185000
Would you recommend?: Yes
Postcode: LS6
Branch: Leeds, 15a Stonegate Road
Sales (as a Buyer)
Sold price: £185000
Postcode: LS6
0
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We dealt with Elissia through every stage of the buying process, from the initial viewing of our prospective property to picking up the keys when the job was done.
As first time buyers, Elissia and her team were more than accommodating with regard to all ...
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“Throughout the whole process Katie and Elissia did a great ......”
5 Star Review
Jul 07,2014
By:
'Mr'
Jul 07,2014
Branch: Leeds, 15a Stonegate Road
Services: Sales (as a Vendor)
Sold price: £185600
Would you recommend?: Yes
Postcode: LS6
Branch: Leeds, 15a Stonegate Road
Sales (as a Vendor)
Sold price: £185600
Postcode: LS6
0
people found
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Throughout the whole process Katie and Elissia did a great job of keeping us up to date with viewings via telephone and emails.
Elissia in particular did an excellent job of negotiating the final sale price.
I would highly recommend them and we are glad ...
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