Agency21 International
4.9/5, 55 reviews
93% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
At Agency21 we offer the highest standard of Customer Service and Client Care. We are not your typical estate agent and innovation is key to every area of our business. We are committed to delivering an excellent service and exceeding our clients' expectations. We are always on the lookout for ... show more At Agency21 we offer the highest standard of Customer Service and Client Care. We are not your typical estate agent and innovation is key to every area of our business. We are committed to delivering an excellent service and exceeding our clients' expectations. We are always on the lookout for new ideas, whilst continually improving our existing ones to guarantee deliverance of the highest quality property information.
Agency 21 | Estate & Letting Agents in manor Park London E12

Latest Reviews

 View all Reviews 55
Featured Review
a
reviewed by 'Selven'
“Great agency. Always ready to listen and quick at responding to queries. Been using them for over 5 years and the ......”
Featured Review
a
reviewed by 'Mohammed Afzal'
“Sophie manages my flat in East Ham. I have to say she oozes class and professionalism in every sense of ......”
17th Jul 2024
reviewed by 'Lisa'
“I have used Agency21 twice now to complete 2 sales in London. Each time they have been outstanding. I have dealt ......”
21st Dec 2023
reviewed by 'Monita'
“Attentive, knowledgeable and patient. Always noffer assistance for whatever problem you throw at her, Sofy is the star estate agent....”
28th Apr 2023
reviewed by 'Diana Singh'
“It’s a very friendly and welcoming environment for everyone all the staff are very kind and helpful with everything ......”
28th Apr 2023
reviewed by 'Diana Singh'
“It’s a very friendly and welcoming environment for everyone all the staff are very kind and helpful with everything ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £182,500 £581,500
Lettings 100% 99% £1,300 £2,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 1 5 0 20 2 17 1 2 0
Areas covered
  • IG2
  • E12
  • IG3
  • E6
  • IG6
  • E7
  • RM6
  • E13
  • RM8
  • E15
  • RM9
  • E16
  • RM10
  • E10
  • E11
  • E17
  • IG1
Address

614 Romford Road
Manor Park,London
Greater London
E12 5AF
0208 477 7797

Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Sales TPOS Lettings TPOS DPS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Agency21 International Image 1
Featured Review
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“Great agency. Always ready to listen and qui......”

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Apr 24,2023
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By: 'Selven'
Apr 24,2023
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Great agency. Always ready to listen and quick at responding to queries. Been using them for over 5 years and the service from Sofy is second to none....
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Featured Review
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“Sophie manages my flat in East Ham. I have t......”

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Jul 20,2023
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Sofy
By: 'Mohammed Afzal'
Jul 20,2023
0 people found
this helpful
Sophie manages my flat in East Ham. I have to say she oozes class and professionalism in every sense of the word. She is responsive and gets things done without hassle. She had ready made tenants lined up for me even before completion of my ...
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“First class...”

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Jul 17,2024
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Sofy
By: 'Lisa'
Jul 17,2024
0 people found
this helpful
I have used Agency21 twice now to complete 2 sales in London. Each time they have been outstanding. I have dealt with Sofy who has gone above and beyond and is a credit to the agency. I would highly recommend using Agency21 and will continue to ...
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“Attentive, knowledgeable and patient. Always ......”

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Dec 21,2023
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Sofy
By: 'Monita'
Dec 21,2023
0 people found
this helpful
Attentive, knowledgeable and patient. Always noffer assistance for whatever problem you throw at her, Sofy is the star estate agent....
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“It’s a very friendly and welcoming environmen......”

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Apr 28,2023
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Maria
By: 'Diana Singh'
Apr 28,2023
1 people found
this helpful
It’s a very friendly and welcoming environment for everyone all the staff are very kind and helpful with everything needed...
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“It’s a very friendly and welcoming environmen......”

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Apr 28,2023
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Maria
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Sofy
By: 'Diana Singh'
Apr 28,2023
0 people found
this helpful
It’s a very friendly and welcoming environment for everyone all the staff are very kind and helpful with everything needed...
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“I have rented a house with this agency for 2 ......”

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Apr 25,2023
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Maria
By: 'Mariah'
Apr 25,2023
0 people found
this helpful
I have rented a house with this agency for 2 years now my experience has always been so pleasant. Maria has been great with her service and is always ready to help. I am very happy with my agent....
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“Excellent work experience while renting my pr......”

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Apr 24,2023
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Maria
By: 'Sabah'
Apr 24,2023
0 people found
this helpful
Excellent work experience while renting my property were very efficient and quick to response. Will definitely recommend them for sure....
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“Great service from the team, especially Sofy ......”

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Apr 24,2023
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Sofy
By: 'Rina'
Apr 24,2023
0 people found
this helpful
Great service from the team, especially Sofy who helped me sell my property. Everything was very clear and I would use this agency again in future....
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“Sofy has been my go-to estate agent for years......”

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Aug 26,2022
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By: 'Alexander Dittel'
Aug 26,2022
0 people found
this helpful
Sofy has been my go-to estate agent for years. I have always been very happy with the service. Sofy is diligent, reliable and really helps to make property management easy....
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“A pleasure to deal with Sofy from Agency21. S......”

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May 28,2021
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Sofy
By: 'Ruhul'
May 28,2021
0 people found
this helpful
A pleasure to deal with Sofy from Agency21. She was very helpful and has a wealth of knowledge of the property market. Being a first time buyer, I didn't know much about the process of buying a property but Sofy guide me through it. Always ...
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“I rented my property through Agency 21 and I ......”

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Aug 28,2020
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Sofy
By: 'Sana'
Aug 28,2020
0 people found
this helpful
I rented my property through Agency 21 and I had excellent customer services and the overall process was very good and easy. Sofy who is the Branch Manager was very professional and lovely to talk too and made me feel very comfortable with the whole process....
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“I had a really good experience finding a home......”

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Jun 03,2020
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Sofy
By: 'Aryba'
Jun 03,2020
0 people found
this helpful
I had a really good experience finding a home to rent. Sofy was extremely helpful, she did a fantastic job for showing me this house! She made the whole process really simple and quick. Would definitely recommend to friends and family....
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“Great customer service...”

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Jul 04,2019
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Sofy
By: 'z'
Jul 04,2019
0 people found
this helpful
Very happy with the service provided by Agency 21, they helped me find tenants for my property. well definitely recommend them!!...
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By: Sofy
Jul 04, 2019
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Thank you for your kind review, look forward to working with you again. ...

“Very Professional...”

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Jun 05,2018
Minithumbup
By: 'Neil'
Jun 05,2018
0 people found
this helpful
As first home buyers, we were new to the whole process. Stepstons were very professional and communicated well with us throughout the whole process. They helped us to save money and were very honest in their dealings with both parties....
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Comment on agent fees
We had to pay the 2% agent fees but the previous tenants did pass away so we factored this in during the bidding process.
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“I am really impressed with Steptons Estate agents. I have ......”

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Feb 13,2017
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Sofy
By: 'Lisa'
Feb 13,2017
1 people found
this helpful
I am really impressed with Steptons Estate agents. I have mainly dealt with Sofy and Faisal but have also spoken with Mitul and Shazu who are equally Professional. I live outside London and have not been able to go into the Branch, however this has ...
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Comment on agent fees
The fees are very good.
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“What can I say as soon as I offered on ......”

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Feb 01,2017
Minithumbup
By: 'David'
Feb 01,2017
2 people found
this helpful
What can I say as soon as I offered on a property within 24 hours the sale was agreed, Sales Memos out. There in-house services are second to none, their mortgage advisor submitted the application in the first few days. Meaning Steptons got a survey call ...
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By: Shazu Khan
Feb 02, 2017
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It was an absolute pleasure dealing with you. You listened to our advice and that's one of the reasons why the purchase went through so smoothly. Many thanks for your kind words about the team. Good luck with the new home ...

“Excellent service from start to finish. I could not recommend ......”

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Oct 06,2016
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By: 'Mel'
Oct 06,2016
2 people found
this helpful
Excellent service from start to finish. I could not recommend Stepsons. Faisal & Shazu kept me up to speed on the sale of my house at all times. Would highly recommends Stepsons...................
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Comment on agent fees
You pay for what you get, so happy to pay for the service provided.
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“Sofy was exceptional with her customer relationship and professionalism when ......”

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Sep 15,2016
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Sofy
By: 'Kam'
Sep 15,2016
1 people found
this helpful
Sofy was exceptional with her customer relationship and professionalism when we found a property Steptons were marketing for let. Thank you for a positive experience. Would definitely recommend your services....
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Comment on agent fees
Good
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“Sofy has been mainly in charge of the lettings side ......”

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Sep 15,2016
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Sofy
By: 'Jeremy'
Sep 15,2016
1 people found
this helpful
Sofy has been mainly in charge of the lettings side for me. She has been reachable and is usually very responsive. As a landlord, I appreciate that she helps me to carefully vet through the tenants before proposing to me. She acts professionally and responsibly....
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Comment on agent fees
I am happy with this agency's letting and management fees. However, I am less happy with the agency's policy of adopting sale by tender fees.
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“Steptons have been phenomenal in securing tenants for my property. ......”

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Aug 11,2016
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Sofy
By: 'John'
Aug 11,2016
1 people found
this helpful
Steptons have been phenomenal in securing tenants for my property. Both Sofy and Faisal have been very helpful and professional at every level, helping me to secure the best rates and tenants for my property. I would highly recommend their services having dealt with many ...
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Comment on agent fees
good
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“Great experience in selling property, these guys where on the ......”

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Aug 11,2016
Minithumbup
By: 'Patel'
Aug 11,2016
2 people found
this helpful
Great experience in selling property, these guys where on the ball. Loads of viewings from day one and very good offers more then I expected. The process was a difficult one mostly down to the solicitors, but these guys had know how to get it ...
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Comment on agent fees
Worth every penny !!!
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“HI, I recently bought a property with the help of ......”

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Jul 12,2016
Minithumbup
By: 'Zubair'
Jul 12,2016
1 people found
this helpful
HI, I recently bought a property with the help of Faisal. He was very friendly and guided me through the entire process. He was very knowledgeable and I would definitely refer friends and family to Faisal in the future....
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Comment on agent fees
Good value for money.
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“From the outset we received a faultless service from Faisal ......”

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Jul 11,2016
Minithumbup
By: 'Andrea'
Jul 11,2016
2 people found
this helpful
From the outset we received a faultless service from Faisal and his team. Great communication and friendly experience. Will definitely recommend. Thanks guys!...
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Comment on agent fees
Worth it
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“We have recently completed sale using Steptons estate agency and ......”

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Jul 05,2016
Minithumbup
By: 'Dagmara'
Jul 05,2016
1 people found
this helpful
We have recently completed sale using Steptons estate agency and I can only say brilliant things about them! Shazu, Mitul and Faisal were on the phone and email to me on a daily basis, kept me up to date with everything, helped a lot with ...
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Comment on agent fees
Fees were in line with the industry standards.
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“We needed to sell our house speedily as our purchaser ......”

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Nov 27,2015
Minithumbup
By: 'Marilyn'
Nov 27,2015
1 people found
this helpful
We needed to sell our house speedily as our purchaser had fallen through and we were at risk of loosing the property we were buying. All members of staff we reassuring that we would indeed sell our house within a week and this proved to ...
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“Just recently bought through Steptons, Shazu the manager gave me ......”

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Nov 16,2015
Minithumbup
By: 'Mr'
Nov 16,2015
1 people found
this helpful
Just recently bought through Steptons, Shazu the manager gave me daily updates and helped a lot in progressing the sale. It was very quickly and fast. Thank you Steptons for making my dream come true....
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“I bought my property using Steptons. I disagree with the ......”

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Oct 12,2015
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By: 'Valerie'
Oct 12,2015
4 people found
this helpful
I bought my property using Steptons. I disagree with the reviews I have read. It was very difficult for me to get the information I needed prior to exchanging contracts, i.e. the energy certificate. The agency also failed to provide a competent professional to ...
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Comment on agent fees
The guide price for the property by overvalued by up to 25 000 pounds.
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“I am really happy with the service Steptons provided. I ......”

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Oct 11,2015
Minithumbup
By: 'Greg'
Oct 11,2015
1 people found
this helpful
I am really happy with the service Steptons provided. I completed on a property purchase that had a difficult/ challenging vendor. If it were not for the team at Steptons, the sale would have likely fallen through. Faisal did a great job of communicating throughout ...
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“If you are looking for a excellent estate agent to ......”

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Aug 19,2015
Minithumbup
By: 'Valmor'
Aug 19,2015
1 people found
this helpful
If you are looking for a excellent estate agent to sell your property the search is over! these guys are amazing, very professional, always in touch giving you the latest updates on how your property is selling, who are the potential buyers and everything else ...
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“Really helpful all the time. Good on the phone.Polite. ......”

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Aug 19,2015
Minithumbup
By: 'Timmy'
Aug 19,2015
1 people found
this helpful
Really helpful all the time. Good on the phone. Polite. Friendly. honest. Upfront. Good at coming back with details. Good bunch. Knowledgable. Nice banter as well. Which is key....
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“Just WOW. Steptons from start to finish blew me away. ......”

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Aug 18,2015
Minithumbup
By: 'Mr'
Aug 18,2015
1 people found
this helpful
Just WOW. Steptons from start to finish blew me away. The most proactive agent I have ever dealt with (have bought and sold 4 properties over the years) I sold my three bedroom house in forest gate with them. I had it on the market with ...
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Comment on agent fees
Fees were reasonable. You get what you pay for, that's for sure
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints should be made via writing to the Complaints Department, any complaints will be responded to within 48 hours. If the complaint is not resolved we will refer it on to the property ombudsman who are a third party company who will take over the case and mitigate the situation.
Last updated at 11:15 AM 02/03/2020 by allAgents

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