88% sales valuation accuracy
90% sales fee satisfaction
MyLondonHome is a London estate agency focused on providing the utmost in professional, transparent and fair customer service. We are proud of our strong morals and have built our business on them; a model we have proven to be the sturdiest of foundations. Our goal has always been not only ...
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MyLondonHome is a London estate agency focused on providing the utmost in professional, transparent and fair customer service. We are proud of our strong morals and have built our business on them; a model we have proven to be the sturdiest of foundations. Our goal has always been not only to become the leading sales and letting agency in Central London, but to use an ethical approach at all times. Our diverse range of clients, from individual property owners to large-scale investors, are testament to the fact that our method works.
Latest Reviews
21st Oct 2022
reviewed by 'Jim Fatah'
26th Jul 2022
reviewed by 'Jovan'
24th Jul 2022
reviewed by 'Ivan Lim'
1st Feb 2022
reviewed by 'John'
7th Jul 2021
reviewed by 'Cotswold Commuter'
Opening Hours
Address
MyLondonHome
35 Catherine Place
Westminster,London
Greater London
SW1E 6DY
020 7222 2500
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 90% | £250,000 | £9,200,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 231 | 1 | 551 | 18 | 86 | 0 | 122 | 1 | 88 | 2 |
Areas covered
- N1
- SW6, SW8, SW9, SW11, SW18
- N7
- W2, W14, WC1N, WC2
- NW1
- E1, E14, EC1, EC2, EC4
- SE1
- SE11
- SE16
- SE17
- SW1
- SW3
- SW4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Mar 12,2015
Mar 12,2015
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Josh is the best agent I have ever dealt with and there were many. He is incredibly professional and very smart for his young age. Absolute pleasure to have worked with him, it's a shame he has left the company. I wish there would be ...
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Mar 08,2015
Mar 08,2015
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fantastic service from Daniel from My London Home. Out of all the millions of agents they stood out with their professionl and efficient service. will definitely be recommending to anyone else looking for properties....
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Mar 03,2015
Mar 03,2015
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From the start to finish had a good communication and dealing throughout. Always informed with whats going on and tried to achieve the best rent possible....
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Mar 01,2015
Mar 01,2015
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i am so far happy with the service provided by Praveen. he kept on updating me regarding the check in of the tenant right till last minute....
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Mar 01,2015
Mar 01,2015
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Praveen and Laila were incredible to deal with.
Laila was upfront and honest about the properties available, and showed me the best one straight ahead (the one I ultimately went with).
Being a student in London I had numerous issues with the bank, references, trying ...
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Feb 26,2015
Feb 26,2015
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Praveen has been very proactive in helping us to resolve some outstanding issues with British Gas. She has been conscientious in following up with British Gas and the tenant. It relieves us of having to worry about the property and she has done a professional ...
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Feb 26,2015
Feb 26,2015
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Daniel has been really friendly and helpful. He is very efficient at replying to emails and liaising with the landlord to sort out any problems I might have....
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Feb 26,2015
Feb 26,2015
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Daniel is always very helpful and deals with any queries promptly and efficiently. I would always be happy to recommend My London Home....
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Feb 26,2015
Feb 26,2015
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Not only does Daniel give me immediate attention and response to any concerns I might have, but he is two steps ahead in anticipating the next issues. I am an overseas landlord, and Daniel's prompt, calm and efficient, attention has made this a smooth experience.
...
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Feb 26,2015
Feb 26,2015
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Mathew has been extremely efficient in coordinating the many teething problems we had with things not working well with the new tenants. He has been very proactive and prompt fixing all these problems. Hannah had been our first point of contact when we let the ...
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Feb 24,2015
Feb 24,2015
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Our experience with My London Home has been very satisfying. Not only that they were very keen in helping us dealing with the papers at the beginning, they have also been very helpful along the way through out the contract. We had Jack Warren for ...
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Comment on agent fees
The flat was great, I didn't expect it to be in such a good price. We had Jack Warren helping us sort the paper and he also helped us to even negotiate a little more, which was really nice from him :) So grateful that the staff are very understanding towards our position as students.
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Feb 24,2015
Feb 24,2015
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We was really happy, because Adam Carter was very kind, professional and he understood exactly what very looking for and he found the perfect apt for me....
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Feb 22,2015
Feb 22,2015
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Wendy was very consistent with her follow up of my properties listed with MyLondonHome, and was patient with my badgering and multiple questions, and really quick to respond too! She made me feel assured that my properties were important and that they were being closely ...
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I am fine with the fees, but it is the VAT that puts the sting into the payment.
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Feb 22,2015
Feb 22,2015
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It was 4pm on a Thursday when I called My London Home to let them know my boiler was not working. I spoke with Ellis immediately and he called me back within ten minutes to tell me that the maintenance guy was coming over between 8.30 ...
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Feb 20,2015
Feb 20,2015
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Wendy was very professional and hands-on throughout the whole sales process which took an inordinately long time to complete. With her patient and diplomatic approach she was able to help resolve the problems posed by the legalistic approach of the freeholder of our apartment especially ...
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Comment on agent fees
Reasonable
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Feb 20,2015
Feb 20,2015
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Adam from the moment of contact was more than helpful. If more people were as professional as Adam the letting game would be a pleasurable experience. He guide me in every direction in order to get the best opportunity and make the whole experience a ...
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Feb 20,2015
Feb 20,2015
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We have worked with Hannah at My London Home for a while now and have been very impressed with her efficiency and attitude towards her clients and contractors. It's a pleasure to work with you Hannah and we look forward to the busy year ahead ...
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Feb 20,2015
Feb 20,2015
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Kristina has always been very helpful. Communicating with her is easy and straight forward. She has negotiated on my behalf with the landlord has has put all her efforts to get a good deal for me. She is nice and kind, hope I have the ...
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Feb 19,2015
Feb 19,2015
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Adam is factual in his approach and completes all agreed tasks punctually. He keeps me updated regularly begining from the time he handles the assignment.He easily earns my full trust and confidence.
Praveen is a very dedicated representative, very focused on the task in ...
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Feb 19,2015
Feb 19,2015
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I first decided to use MyLondonHome after hearing good reviews about them.
I was certainly not disappointed. They were extremely professional with managing the sales of my property, never promised something they could not achieve and constantly kept me up to date with how the ...
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Feb 18,2015
Feb 18,2015
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Wendy always brings together the more difficult conveyancing transactions by her efficiency and effective communication with sellers, buyers and their legal and other representatives. She will always uses her positive approach, knowledge and experience to find a practical solution so that a conveyancing transaction can ...
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Feb 17,2015
Feb 17,2015
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I am a conveyancing solicitor and regularly deal with Wendy Gould and the team at MyLondonHome. Wendy is great to work with; efficient and friendly and always ready to help chase those who need a nudge without being pushy.
It is useful to deal with ...
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Feb 15,2015
Feb 15,2015
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Adam as well as Kristine were extremely kind in our different visits with no pressure at all. They were equally kind on our different contacts through the email - phone.....
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Feb 12,2015
Feb 12,2015
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I am very impressed with the level of service I was given during the move out and the deposit release process. I have been with MyLondonHome since 2012 and I'm more impressed every time I go through a move in or move out process. The agent ...
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Feb 11,2015
Feb 11,2015
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Once again, a great and friendly team to work with. They renewed the contract and everything went smoothly and efficiently as always....
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Feb 11,2015
Feb 11,2015
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The agent was always very helpful. He responded to all my requests on time and forwarded my requests to the landlord on a timely manner....
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Feb 10,2015
Feb 10,2015
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Wendy was an absolute star in managing the sale of our flat. She was always available when we needed to speak to her, efficiently liaising with all parties to the sale and updated me throughout the process. I have no hesitation in recommending her most ...
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Feb 10,2015
Feb 10,2015
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I've contacted Adam Carter to find a flat for me and he found the perfect flat on time, which is matching my requirements....
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Feb 08,2015
Feb 08,2015
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Daniel has dealt with all of the issues with this property with efficiency and courtesy, keeping me fully informed of developments throughout. He has been a excellent agent....
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Feb 06,2015
Feb 06,2015
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working with My London Home has been very pleasant, we have not experienced delays, any problems or mishaps regarding our tenancy, the agent that dealt with us (Daniel) was friendly and assured that that matters relating to our tenancy ran smoothly and without any complications, ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
At MyLondonHome we are committed to providing a superior service for all of our clients and customers. Managing a large portfolio of properties, and coordinating the sales of many more properties does come with its challenges and we are proud of the way we conduct our daily business. On occasion, we do recognise that things go wrong and when it does, we want to put it right for you.
We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.
Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.
1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.
Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.
2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:
Sales: [email protected]
HR: [email protected]
Lettings & Property Management: [email protected]
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.
3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.
www.tpos.co.uk/consumers/how-to-make-a-complaint
The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:
Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333306
Last updated at 10:37 AM 06/01/2016 by allAgents
We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.
Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.
1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.
Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.
2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:
Sales: [email protected]
HR: [email protected]
Lettings & Property Management: [email protected]
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.
3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.
www.tpos.co.uk/consumers/how-to-make-a-complaint
The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:
Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333306
Best Estate Agent in SW1E 
