88% sales valuation accuracy
90% sales fee satisfaction
MyLondonHome is a London estate agency focused on providing the utmost in professional, transparent and fair customer service. We are proud of our strong morals and have built our business on them; a model we have proven to be the sturdiest of foundations. Our goal has always been not only ...
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MyLondonHome is a London estate agency focused on providing the utmost in professional, transparent and fair customer service. We are proud of our strong morals and have built our business on them; a model we have proven to be the sturdiest of foundations. Our goal has always been not only to become the leading sales and letting agency in Central London, but to use an ethical approach at all times. Our diverse range of clients, from individual property owners to large-scale investors, are testament to the fact that our method works.
Latest Reviews
21st Oct 2022
reviewed by 'Jim Fatah'
26th Jul 2022
reviewed by 'Jovan'
24th Jul 2022
reviewed by 'Ivan Lim'
1st Feb 2022
reviewed by 'John'
7th Jul 2021
reviewed by 'Cotswold Commuter'
Opening Hours
Address
MyLondonHome
35 Catherine Place
Westminster,London
Greater London
SW1E 6DY
020 7222 2500
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 90% | £250,000 | £9,200,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 231 | 1 | 551 | 18 | 86 | 0 | 122 | 1 | 88 | 2 |
Areas covered
- N1
- SW6, SW8, SW9, SW11, SW18
- N7
- W2, W14, WC1N, WC2
- NW1
- E1, E14, EC1, EC2, EC4
- SE1
- SE11
- SE16
- SE17
- SW1
- SW3
- SW4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Images & Videos
Jun 21,2015
Jun 21,2015
9
people found
this helpful
this helpful
In the beginning we were really impressed with the speed of getting us a viewing and our offer accepted. Unfortunately the haste of sale was not replicated in the service they provided as letting agents.
As tenants they left us without working appliances, hot water, ...
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What agent could do to change your mind?
Read review above - explains why.Attached Filesnbsp;
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Jul 16, 2015
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Hi Lisa,
It's a real shame that the MyLondonHome team have not offered a face-to-face meeting throughout all of the multiple issues, and complaints we've made over the past 6 months. Given that you have now responded to our online review, we will gladly take up your offer to meet you in the office, please advise. ...
Jun 18,2015
Jun 18,2015
0
people found
this helpful
this helpful
Purchasing our apartment through MyLondonHome was a pleasure. Dealing with Wendy made the whole process completely stress free and uncharacteristically enjoyable. I have purchased many properties over the years and this was by far the easiest due to the professionalism of Wendy and Tom....
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Aug 06, 2015
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Hello Joanne,
I'm very glad that you enjoyed your property purchase with MyLondonHome! If you need any property assistance at all in future please do contact us.
Thank you!
Kind regards,
Andrew Griffith
Managing Director
MyLondonHome ...
Jun 09,2015
Jun 09,2015
0
people found
this helpful
this helpful
Tom has been tireless in assisting me and my husband find the perfect home in London. First he took the time to listen to us, to understand the sort of property we wanted and then has consistently looked for and shown us what's available. Thanks ...
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Aug 06, 2015
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Hello,
Such lovely comments, thank you! If you know someone thinking of selling or letting, send them our way and you could be rewarded through our 'Refer a Friend' scheme.
Kind regards,
Andrew Griffith
Managing Director
MyLondonHome ...
Jun 08,2015
Jun 08,2015
1
people found
this helpful
this helpful
I contacted Alex for advice before I purchased One Elms. He talked with me over the phone for more than half an hour. He explained the potential to let the property, the points I should pay attention in decoration, and offered to show me a ...
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Aug 06, 2015
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Hi Kyle,
I'm very glad that you enjoyed your property purchase with MyLondonHome! If you need any property assistance at all in future please do contact us.
Thank you!
Kind regards,
Andrew Griffith
Managing Director
MyLondonHome ...
Jun 07,2015
Jun 07,2015
0
people found
this helpful
this helpful
I have used My London Home firstly to buy my property few years ago and then to sell it again recently. Both times the service was excellent. The selling in particular was very efficient and stress free. Hannah organised everything very rapidly and it all ...
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Aug 06, 2015
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Hello Lorna,
Such lovely comments, thank you! Please do recommend us to your family and friends, we'd love to assist them too! If you know someone thinking of selling or letting, send them our way and you could be rewarded through our 'Refer a Friend' scheme.
Kind regards,
Andrew Griffith
Managing Director
MyLondonHome ...
Jun 05,2015
Jun 05,2015
1
people found
this helpful
this helpful
Was an absolute gentleman and went the distance to help. Always keeping me updated with new properties which was fantastic....
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Aug 06, 2015
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Hello Miles,
Thank you for the positive feedback. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! Thank you for choosing MyLondonHome as your London estate agents and we hope we can continue to be of assistance.
Kind regards,
Andrew Griffith
Managing Director
MyLondonHome ...
Jun 04,2015
Jun 04,2015
2
people found
this helpful
this helpful
Alex assisted me with high professionalism and the process has been really smooth and quick. He understood my needs and proposed me to visit apartment that suited my personal requirements....
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Aug 06, 2015
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Hi Marco,
Thank you for the positive feedback. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! Thank you for choosing MyLondonHome as your London estate agents and we hope we can continue to be of assistance.
Kind regards,
Andrew Griffith
Managing Director
MyLondonHome ...
Jun 04,2015
Jun 04,2015
1
people found
this helpful
this helpful
Dear team,
Hope all is well. I've been looking for a long let property for a while and contacted every possible Estate agencies delt with many staff members the only person who really helped me and was exceptionally cooperative is Mr. Alex Tindall. He was ...
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Aug 06, 2015
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Hello Al,
Thank you for your positive feedback. I am pleased you enjoyed your experience with MyLondonHome. As far as Central London estate & letting agents are concerned, we think we're number one and I am delighted you seem to agree! I hope we can be of continued service.
Kind regards,
Andrew Griffith
Managing Director
MyLondonHome ...
Jun 03,2015
Jun 03,2015
7
people found
this helpful
this helpful
Elliot from My London Home has been working very hard supporting me in London properties hunting in the last month or so, he answers emails / calls / messages at his earliest availability regardless how late it was. Investing in properties in London is not easy for ...
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Jan 18, 2016
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Many thanks for the review and kind words.
My pleasure to help with your investment search/purchase, I look forward to working with you in the future and perhaps the selling process next time!
All the best ...
Jun 03,2015
Jun 03,2015
2
people found
this helpful
this helpful
Alex has been very effective, professional and available. He provides regular updates which helps you stay ahead of the game in a competitive market. He listened to my requirements and his support was focused and he is a good negotiator . I can't speak highly enough ...
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Aug 06, 2015
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(1)
Hello Gen,
Thank you for your positive feedback. I am pleased you enjoyed your experience with MyLondonHome. As far as Central London estate & letting agents are concerned, we think we're number one and I am delighted you seem to agree! I hope we can be of continued service.
Kind regards,
Andrew Griffith
Managing Director
MyLondonHome ...
Jun 03,2015
Jun 03,2015
2
people found
this helpful
this helpful
I am very satisfied with the service and Alex has been extremely professional in answering my questions and in making everything easy.
Thank you for an excelent service,...
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Aug 06, 2015
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(1)
Hello Markella,
Thank you for the positive feedback. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! Thank you for choosing MyLondonHome as your London estate agents and we hope we can continue to be of assistance.
Kind regards,
Andrew Griffith
Managing Director
MyLondonHome ...
Jun 01,2015
Jun 01,2015
0
people found
this helpful
this helpful
After a very awkward situation tegarding a washing machine installation the property became flooded causing extensive damage.
Whilst difficult to prove the exact cause it was apparent that there was negligence on bellf of tenant or installer. Daniel trod a very delicate line ensuring everyone's ...
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Aug 06, 2015
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(1)
Hi there,
Such lovely comments, thank you! If you know someone thinking of selling or letting, send them our way and you could be rewarded through our 'Refer a Friend' scheme.
Kind regards,
Andrew Griffith
Managing Director
MyLondonHome ...
May 28,2015
May 28,2015
0
people found
this helpful
this helpful
From the first contact with Hannah Taylor at My London Home who was professional, knowledgable and friendly we experienced a first class and very fortunately for us very quick sale of our property. The property was quickly brought to the market with immediate viewings. The ...
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Aug 06, 2015
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(1)
Hello Jo,
Thank you for the positive feedback. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! Thank you for choosing MyLondonHome as your London estate agents and we hope we can continue to be of assistance.
Kind regards,
Andrew Griffith
Managing Director
MyLondonHome ...
May 19,2015
May 19,2015
0
people found
this helpful
this helpful
Polite, punctual, turned up out of hours and on a Saturday to fit around my schedule. Allowed consultation in private without constantly interrupting. He negotiated to achieve a successful result and was throughout the process wholly professional, accommodating and importantly, very pleasant.
For the tenant ...
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Aug 07, 2015
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Hello Vanessa,
Thank you for the positive feedback. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! Thank you for choosing MyLondonHome as your London estate agents and we hope we can continue to be of assistance.
Kind regards,
Andrew Griffith
Managing Director
MyLondonHome ...
May 19,2015
May 19,2015
0
people found
this helpful
this helpful
Daniel was very helpful and was quick to respond to all queries and issues that my partner and I raised. In addition, in comparison to other letting agents, Daniel was excellent at ensuring that our transition into the flat, in combination with the Inventory clerks, ...
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Comment on agent fees
Daniel was very helpful and was quick to respond to all queries and issues that my partner and I raised. In addition, in comparison to other letting agents, Daniel was excellent at ensuring that our transition into the flat, in combination with the Inventory clerks, was much more straightforward, which has helped us settle in quickly. All my best for the stuff & spesialy for Mr : Daniel
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Aug 07, 2015
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Hello,
Thank you for the positive feedback. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! Thank you for choosing MyLondonHome as your London estate agents and we hope we can continue to be of assistance.
Kind regards,
Andrew Griffith
Managing Director
MyLondonHome ...
May 05,2015
May 05,2015
1
people found
this helpful
this helpful
We were very happy with MyLondonHome's selling service. We met Hannah at our flat for a valuation - she also explained the current state of the property market, and gave good advice on how to present our flat for viewing, most helpful. Within a few ...
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Comment on agent fees
I don't believe anyone LIKES estates agents fees! -but the fees in this case were upfront, transparent and I believe competitive.
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Aug 07, 2015
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Hi John and Miriam,
Thank you for your positive feedback. I am pleased you enjoyed your experience with MyLondonHome. As far as Central London estate & letting agents are concerned, we think we're number one and I am delighted you seem to agree! I hope we can be of continued service.
Kind regards,
Andrew Griffith
Managing Director
MyLondonHome ...
Apr 29,2015
Apr 29,2015
0
people found
this helpful
this helpful
My London Home (Kristina) was extremely efficient in arranging the viewings on our behalf, and i liaising with the Landlord (who was moving out) to get us all a mutually convenient date for lease commencement. She then handed over to Pritesh who has had to ...
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Aug 07, 2015
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Hello Michael,
Thank you for the positive feedback. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! Thank you for choosing MyLondonHome as your London estate agents and we hope we can continue to be of assistance.
Kind regards,
Andrew Griffith
Managing Director
MyLondonHome ...
Apr 20,2015
Apr 20,2015
0
people found
this helpful
this helpful
The agents secured new tenants within days of the previous tenants giving notice. Their marketing was very effective and successful. The inspection of the property between tenants was very thorough, and managed effectively....
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Aug 07, 2015
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(1)
Hi David,
Thank you for your positive feedback. I am pleased you enjoyed your experience with MyLondonHome. As far as Central London estate & letting agents are concerned, we think we're number one and I am delighted you seem to agree! I hope we can be of continued service.
Kind regards,
Andrew Griffith
Managing Director
MyLondonHome ...
Apr 17,2015
Apr 17,2015
0
people found
this helpful
this helpful
Daniel was very helpful and was quick to respond to all queries and issues that my partner and I raised. In addition, in comparison to other letting agents, Daniel was excellent at ensuring that our transition into the flat, in combination with the Inventory clerks, ...
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Aug 07, 2015
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(1)
Hello Alex,
Thank you for the positive feedback. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! Thank you for choosing MyLondonHome as your London estate agents and we hope we can continue to be of assistance.
Kind regards,
Andrew Griffith
Managing Director
MyLondonHome ...
Apr 15,2015
Apr 15,2015
0
people found
this helpful
this helpful
Helped with moving, explained everything. Later asked questions I was interested in. Contacted the landlord, helped to resolve problems arose in property....
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Aug 07, 2015
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(1)
Hello Gugu,
Thank you for your positive feedback. I am pleased you enjoyed your experience with MyLondonHome. As far as Central London estate & letting agents are concerned, we think we're number one and I am delighted you seem to agree! I hope we can be of continued service.
Kind regards,
Andrew Griffith
Managing Director
MyLondonHome ...
Apr 13,2015
Apr 13,2015
6
people found
this helpful
this helpful
I am currently in the process of purchasing a property through My London Home - we have exchanged contracts and only have the final balance to pay on completion.
The service offered has been excellent thus far. The building I was interested in had a ...
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Aug 07, 2015
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(1)
Hello Joseph,
Thank you for the positive feedback. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! Thank you for choosing MyLondonHome as your London estate agents and we hope we can continue to be of assistance.
Kind regards,
Andrew Griffith
Managing Director
MyLondonHome ...
Apr 03,2015
Apr 03,2015
0
people found
this helpful
this helpful
Daniel has always been giving excellent service and really fast response for any of my and my flatmate's queries!...
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Mar 27,2015
Mar 27,2015
0
people found
this helpful
this helpful
We recently bought a property through My London Homes. Michael (sales negotiator) was very good in providing details of the property to us swiftly, keeping us informed of the Vendor's decision process and providing us useful comparables when we did viewings. His insight was excellent.
...
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Comment on agent fees
As we are the buyer, we didn't pay fees.
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Mar 27,2015
Mar 27,2015
0
people found
this helpful
this helpful
Matthew is managing the apartment we've recently moved into. I've had many queries over the past few weeks which he was alwasy able to help me with.
Kristina was the intial agent - she was alwasy very prompt and professional tyring to understand what we ...
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Mar 26,2015
Mar 26,2015
0
people found
this helpful
this helpful
I couldn't have asked for a better service from Daniel Novitt. The letting/renewal process was easy and straightforward. With prompt responses to emails and telephone queries. His professionalism is unmatched.
I would have no hesitation in using MyLondonHome and their star agent Daniel Novitt ...
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Mar 24,2015
Mar 24,2015
0
people found
this helpful
this helpful
We were very satisfied with the services of Praveen. The move went really smoothly and Praveen was always more than happy to answer any question and go the extra mile to make everything as easy for as possible. He resolved any problems we had straight ...
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Comment on agent fees
Really nicely surprised that no fees were required due to Christmas deal.
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Mar 23,2015
Mar 23,2015
1
people found
this helpful
this helpful
The initial response was good but then there was a lapse with no feedback at all for a couple of weeks until I prompred. It would be good to have better feedback on how many viewings were made and the feedback after each viewing....
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Mar 20,2015
Mar 20,2015
0
people found
this helpful
this helpful
The agents greatly exceeded my expectations. They made the whole process completely painless, despite the fact that there were issues that needed to be resolved - the agents took personal ownership , including making sure I was not out of pocket - Remzi used his own ...
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Comment on agent fees
At the time I rented there were no tenants fees.
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Mar 20,2015
Mar 20,2015
0
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We have a number of properties located in London and we have 5 properties currently with My London Home and since we appointed My London Home to act as our Property Agents, Amy has been on the front line obtaining very good tenants and at competitive ...
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Mar 17,2015
Mar 17,2015
0
people found
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Great service. There were a couple if problems with the flat which were sorted out quickly before I moved in. I was kept informed at all times...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
At MyLondonHome we are committed to providing a superior service for all of our clients and customers. Managing a large portfolio of properties, and coordinating the sales of many more properties does come with its challenges and we are proud of the way we conduct our daily business. On occasion, we do recognise that things go wrong and when it does, we want to put it right for you.
We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.
Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.
1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.
Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.
2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:
Sales: [email protected]
HR: [email protected]
Lettings & Property Management: [email protected]
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.
3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.
www.tpos.co.uk/consumers/how-to-make-a-complaint
The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:
Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333306
Last updated at 10:37 AM 06/01/2016 by allAgents
We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.
Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.
1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.
Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.
2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:
Sales: [email protected]
HR: [email protected]
Lettings & Property Management: [email protected]
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.
3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.
www.tpos.co.uk/consumers/how-to-make-a-complaint
The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:
Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333306
Best Estate Agent in SW1E 
