88% sales valuation accuracy
90% sales fee satisfaction
MyLondonHome is a London estate agency focused on providing the utmost in professional, transparent and fair customer service. We are proud of our strong morals and have built our business on them; a model we have proven to be the sturdiest of foundations. Our goal has always been not only ...
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MyLondonHome is a London estate agency focused on providing the utmost in professional, transparent and fair customer service. We are proud of our strong morals and have built our business on them; a model we have proven to be the sturdiest of foundations. Our goal has always been not only to become the leading sales and letting agency in Central London, but to use an ethical approach at all times. Our diverse range of clients, from individual property owners to large-scale investors, are testament to the fact that our method works.
Latest Reviews
21st Oct 2022
reviewed by 'Jim Fatah'
26th Jul 2022
reviewed by 'Jovan'
24th Jul 2022
reviewed by 'Ivan Lim'
1st Feb 2022
reviewed by 'John'
7th Jul 2021
reviewed by 'Cotswold Commuter'
Opening Hours
Address
MyLondonHome
35 Catherine Place
Westminster,London
Greater London
SW1E 6DY
020 7222 2500
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 90% | £250,000 | £9,200,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 231 | 1 | 551 | 18 | 86 | 0 | 122 | 1 | 88 | 2 |
Areas covered
- N1
- SW6, SW8, SW9, SW11, SW18
- N7
- W2, W14, WC1N, WC2
- NW1
- E1, E14, EC1, EC2, EC4
- SE1
- SE11
- SE16
- SE17
- SW1
- SW3
- SW4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Feb 07,2013
Feb 07,2013
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Very happy with the service received - especially as I had very limited time to view the properties - therefore being shown ones that met the brief exactly was very refreshing. the outcome being that after only 2 viewings the current property was found! Daniel and ...
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Feb 06,2013
Feb 06,2013
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MyLondonHome have always been very accommodating and professional. This is now the second rental period that I have used MyLondonHome, and I have to say, that yet again they have been great. On this occasion I dealt with Amy, and she was a pleasure to ...
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Feb 05,2013
Feb 05,2013
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Daniel Quicke was by far the most attentive of all the agents which I viewed properties with. He was very knowledgable about the area, showed a selection of high quality properties, and was able to secure the property in a timely fashion. His communications were ...
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Feb 05,2013
Feb 05,2013
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We recently had a couple of small problems with the sinks in our apartment. Kelly and Simon helped to sort it all out. Kelly handles all the communications efficiently. And, Simon is happy to go the extra mile to make sure all the problems are ...
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Feb 05,2013
Feb 05,2013
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We were looking for a flat near the river at very short notice, Daniel Quicke at MyLondonHome was on the case from day 1, and within 2 days we had found a place, put in an offer and had it accepted. We moved in the next week ...
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Feb 05,2013
Feb 05,2013
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Extremely impressed with Daniel who has been most helpful. Provided us with all the required information, was quick and efficient and thorough. It has made the purchase of our property a pleasureable and hassle free experience! Would have no hesitation in recommending this company and ...
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Feb 02,2013
Feb 02,2013
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Katie's arrival last April was absolutely seamless and we felt as if we had known her for a long time as soon as we dealt with her. Katie is always friendly, accessible and responsive to our requests. If we have lost any documents and need ...
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Jan 31,2013
Jan 31,2013
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I had excellent service from James and Tom in the letting department and Hannah and Amy in management. The sales dept found me a tenant super quick. Everything has been easy and I was paid promptly. Impressive service all round!...
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Jan 31,2013
Jan 31,2013
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i am living in singapore and for the past 3years have used my london home. they are been extremly efficient with managing my property and have sucessfully found me tenants to rent. i am very happy with thier services and will continue to use them ...
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Jan 30,2013
Jan 30,2013
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MyLondonHome. Good service and good communication. I would definitely recommend this agency and those agents in my shortlist. All very helpful....
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Jan 30,2013
Jan 30,2013
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I would like to say that Daniel Quicke of MyLondonHome has been excellent. I started to look for a property to rent 3 days ago. Daniel lined up 5 viewings for me the day after I started looking. I found a property I liked and bid on ...
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Jan 30,2013
Jan 30,2013
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Everyone at MyLondon Homes have been really helpful to us when buying our properties and, subsequently, renting them out.. They have also given excellent advice on furnishings and decor with a view to improving marketability and maximising rental income....
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Jan 29,2013
Jan 29,2013
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MLH have rented my London flat for the past 7 years. They are friendly, professional, and very proficient at finding tenants - the longest period between letting periods has been 3 days!
The company has clearly been successful in those 7 years, and despite its growth, and despite ...
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Jan 29,2013
Jan 29,2013
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My son PJ and I instructed 7 London agents 4 weeks ago to market this apartment for short term let. Of all the agents we met initially, Andrew Griffiths, impressed us most due to his general demeanour and helpful attitude.
Of the 7 agents all arranged viewings but ...
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Jan 28,2013
Jan 28,2013
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Kept me informed as to how a viewing went & offered advice as to how the current rental market was performing.
Negotiated a satisfactory agreement with the prospective tenant....
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Jan 28,2013
Jan 28,2013
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Daniel Quicke has continiously provided a first class service since we decided to let our London flat some 4 years ago. He quickly found appropriate tenants, screened them and made recommendations as to who would be best suited to our property. Given that we are resident ...
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Jan 27,2013
Jan 27,2013
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Elaine Uniacke is our property manager and is always very helpful and efficient - polite, returns calls/emails promptly & went out of her way to make moving in quick and easy. Promises made before we moved in (ie: minor repairs to flat) were carried out ...
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Jan 27,2013
Jan 27,2013
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I had Simon come over to the flat following an issue with my shower hose. I was contacted again very quickly and had him visit the flat less than 24 hours after my query. Everything works fine and the service was impeccable. Thanks...
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Jan 25,2013
Jan 25,2013
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Lisa is a stand out property agent - dealing with requests in a timely and satisfactory fashion. It is a pleasure dealing with her and the team at My London Home...
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Jan 25,2013
Jan 25,2013
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Amy Carpenter has dealt with all our problems in the most efficient manner. She managed to respond politely and rapidly to our problems. We had a problem with our windows and the following day she solved this issue for us. She is very professional, polite ...
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Jan 25,2013
Jan 25,2013
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I was a tenant for 3 years and 9 months.
On initial inspection of the flat I was not advised by Joe Cadman, of MyLondonHome that it was a council flat. Notting Hill Housing Association subsequently advised it was an illegal letting.
During the tenancy I asked ...
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What agent could do to change your mind?
The agent was extremely unresponsive in rectifying defects. the cockroach infestation was a serious health issue, the leaking shower caused mould to grow in the bathroom, the broken bed was unusable. I have now vacated the flat and the agent and landlord will not refund the deposit.Attached Filesnbsp;
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Jan 23,2013
Jan 23,2013
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We have used the services of the agancy twice already. The staff members, particularly, Adam Anker, proved to be very helpful and efficient. Adam was good at providing comprehensive information on apartments trying to suit to our individual needs and requirements. It is obvious that ...
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Jan 23,2013
Jan 23,2013
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Lisa has always been very responsive, courteous and generally resolved all my queries. Issues not resolved were as a result of landlord and not Lisa....
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Jan 22,2013
Jan 22,2013
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MyLondonHome agent was very resorceful and made very easy to move-in into the house. All the requirements were satisfied and overall the service was provided was very good. However, it was very poor the check-in process since the person in charge did not explain anything ...
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Jan 22,2013
Jan 22,2013
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Overall i am happy with MyLondonHome. The only thing that I would advise you to improve is the tranfer of rental fees on time. My tenants pay for the rental fee on 23rd of each month. But often i receive my rental fee with the ...
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Jan 21,2013
Jan 21,2013
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We dealt with Mr Daniel Quicke who proved himself to be a consummate professionaL. He found a flat for us in a very difficult market in a much sought after complex on the South Bank. All queries were answered timeously even after hours! An exceptional ...
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Jan 20,2013
Jan 20,2013
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With a tenant leaving a couple of days before Christmas [again!], I knew it would be a challenge to find a tenant prepared to move in within a short fallow rental income period but MLH found someone within 2 weeks. After other staff had tried to ...
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Jan 20,2013
Jan 20,2013
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W have given Daniel the highest possible rating because he made sure he understood exactly what we wanted and was then pro-active in getting the right property for us without wasting our time or being pushy. He was well informed, efficient, polite and had a ...
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Jan 20,2013
Jan 20,2013
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Fantastic service from finding a tenant to suggesting and providing details to re-furnish the flat where necessary. Phone calls and emails have always been very professional and importantly very courteous. Rental agreement was prepared to suit the exact requirements without any need for alterations. Brilliant....
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Jan 20,2013
Jan 20,2013
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As a foreigner I was very happy with the service. I feel that they are one of the best in the United Kingdom. I strongly recommend...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
At MyLondonHome we are committed to providing a superior service for all of our clients and customers. Managing a large portfolio of properties, and coordinating the sales of many more properties does come with its challenges and we are proud of the way we conduct our daily business. On occasion, we do recognise that things go wrong and when it does, we want to put it right for you.
We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.
Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.
1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.
Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.
2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:
Sales: [email protected]
HR: [email protected]
Lettings & Property Management: [email protected]
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.
3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.
www.tpos.co.uk/consumers/how-to-make-a-complaint
The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:
Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333306
Last updated at 10:37 AM 06/01/2016 by allAgents
We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.
Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.
1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.
Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.
2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:
Sales: [email protected]
HR: [email protected]
Lettings & Property Management: [email protected]
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.
3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.
www.tpos.co.uk/consumers/how-to-make-a-complaint
The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:
Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333306
Best Estate Agent in SW1E 
