88% sales valuation accuracy
90% sales fee satisfaction
MyLondonHome is a London estate agency focused on providing the utmost in professional, transparent and fair customer service. We are proud of our strong morals and have built our business on them; a model we have proven to be the sturdiest of foundations. Our goal has always been not only ...
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MyLondonHome is a London estate agency focused on providing the utmost in professional, transparent and fair customer service. We are proud of our strong morals and have built our business on them; a model we have proven to be the sturdiest of foundations. Our goal has always been not only to become the leading sales and letting agency in Central London, but to use an ethical approach at all times. Our diverse range of clients, from individual property owners to large-scale investors, are testament to the fact that our method works.
Latest Reviews
21st Oct 2022
reviewed by 'Jim Fatah'
26th Jul 2022
reviewed by 'Jovan'
24th Jul 2022
reviewed by 'Ivan Lim'
1st Feb 2022
reviewed by 'John'
7th Jul 2021
reviewed by 'Cotswold Commuter'
Opening Hours
Address
MyLondonHome
35 Catherine Place
Westminster,London
Greater London
SW1E 6DY
020 7222 2500
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 90% | £250,000 | £9,200,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 231 | 1 | 551 | 18 | 86 | 0 | 122 | 1 | 88 | 2 |
Areas covered
- N1
- SW6, SW8, SW9, SW11, SW18
- N7
- W2, W14, WC1N, WC2
- NW1
- E1, E14, EC1, EC2, EC4
- SE1
- SE11
- SE16
- SE17
- SW1
- SW3
- SW4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Feb 05,2015
Feb 05,2015
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Daniel has handled all my queries (and there were many!!) perfectly (very professionally and in a timely manner)...
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Feb 03,2015
Feb 03,2015
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Coming from France, I had two weeks to move in London.
I first contacted Jack by phone to have information about a flat I had seen on MyLondonHome website. I explained to him I needed a flat very urgently and he immediately told me he ...
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Jan 26,2015
Jan 26,2015
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Very responsive and well versed with dealings of different natures. Was able to resolve problems and questions quickly with a very satisfied outcome....
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Jan 25,2015
Jan 25,2015
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I am a landlord half the world away from London. I was very lucky that Kamolwat was assigned to be the person who liaise with me on letting matters. The Letting team was very quick to secure a tenant for me (impressive). Letting Procedures, documentation, ...
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Comment on agent fees
Competitive.
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Jan 22,2015
Jan 22,2015
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I was very impressed with Kristina the moment she greeted me and started the viewings. She was no nonense, straightforward, straight talking and full of helpful information about the property. She worked hard to get the right deal for me and followed up on all ...
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Jan 21,2015
Jan 21,2015
4
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Elliot was very proactive in closing the sale in the requested time frame at a reasonable price. Very helpful and made the whole process as painless as possible....
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Jan 21,2015
Jan 21,2015
2
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I am a buy to let investor with a small portfolio. Elliot provided a thoroughly professional service supporting me with information and options to buy he first off-plan property through My London Homes. I am absolutely delighted with our investment choice and the service and ...
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Jan 21,2015
Jan 21,2015
1
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Both Elliot and Adam were exceptional in their customer services. Elliot was very patient, taking time to understand my requirements and making sensible and appropriate suggestions. He was helpful in explaining the process. When it came to more involved negotiations, he knew to pass my ...
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Jan 20,2015
Jan 20,2015
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The service was very professional ,after my experience with many estate agents I found it the best of all ,the staff are so helpful and polite,as for me I will recommend it to all my friends....
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Jan 15,2015
Jan 15,2015
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Excellent and attentive service at all times. Made the job really straight forward. Nothing was too much trouble and the staff were consistently professional....
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Jan 11,2015
Jan 11,2015
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I was contacted by Adam Carter after submitting an enquiry in regards to renting an apartment in Wilton Plaza, Victoria. He:
- Demonstrated extensive knowledge of the apartment / area I was interested in.
- Was super friendly and easy to communicate with during email/phone ...
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Jan 11,2015
Jan 11,2015
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Kristina was an excellent agent and was very proactive on our behalf. She was professional right from the start and not only that, but easy to get on with and understood all our requirements. Her assistance and efficiency so far have been great and I ...
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Jan 08,2015
Jan 08,2015
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Bryony was superb, professional, extremely helpful, refreshingly honest and an absolute pleasure to deal with.
Daniel was only involved in the final contract signing due to holidays but was well informed, professional and helpful throughout.
Patrick who I met at the flat to hand over ...
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Dec 31,2014
Dec 31,2014
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Adam is an extremely professional agent who is passionate about his work, and his enthusiasm is passed onto his clients. His good manners, honesty and kindness are rare features in London's contemporary estate agents landscape, and I will definitely use his services again in the ...
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Dec 22,2014
Dec 22,2014
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Many thanks Marko for helping me to find my new home. At my age it can be very stressfull moving location but you made it very easy. Thank you for walking backwards and forwards between properties before I made up my mind....
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Dec 22,2014
Dec 22,2014
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Daniel Novitt and the whole staff at 'MyLondonHome' have always been highly effective and efficient with their work ethics and productivity and I would recommend them immediately for any potential interested party looking for a London agent....
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Dec 22,2014
Dec 22,2014
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Francis was an amazing agent, very friendly, perfect approach and extremely professional. One could tell that he really loves his job and is always ready to take the extra step. Even though I did not manage to rent a flat it was mainly because of ...
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Dec 19,2014
Dec 19,2014
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We used the agent to sell an apartment and purchase a new one in the same block and then let it. Everyone we dealt with at My london Home was first class and we would recommend them for sure.They communicate very well throughout the ...
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Comment on agent fees
The fees were very reasonable for the great service we received
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Dec 18,2014
Dec 18,2014
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Hannah was extremely responsive and I felt that she offered me very professional and unbiased advice.
When my property was put on the market, she arranged for excellent photographs and the property was on the market within 24 hours of my agreement to use My London ...
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Comment on agent fees
Through factors not related to My London Home I withdrew the property from the market and hence no sale was concluded.
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Dec 18,2014
Dec 18,2014
1
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I contacted MyLondonHome (MLH) via the automated, email-an-agent function on the RightMove website. Six hours later Alex Whalley called me to schedule a viewing that afternoon. So I was already impressed & encouraged before my first viewing, having had other agents take 24-48 hours to respond ...
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Dec 17,2014
Dec 17,2014
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Tom and Matt were both very helpful. They kept me informed during the process. The landlord was not very helpful, and changed the offer price mid-way through the process. This was frustrating for me, not directly Tom's fault, but not ideal....
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Dec 16,2014
Dec 16,2014
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Daniel has provided great service. He is very responsive, deals with issues effectively and makes things very somooth for any tenant!...
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Dec 16,2014
Dec 16,2014
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Each member of My London Home staff showed a veru good effort from the very beginning in order to rent out my property. I also asked them to conduct the property management, and they handled everything with good care in an extremely quick and smooth ...
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Comment on agent fees
I believe I was offered with very good fees comparing other agents in current market.
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Dec 15,2014
Dec 15,2014
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MyLondonHome staff have done an excellent job in finding new tenants for me without a significant gap between tenants. The follow up service to ensure tenants requests were satisfied was also good....
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Dec 11,2014
Dec 11,2014
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Firstly I wanted to congratulate Adam on how eager he was to assist my husband & I. It's not often one would take the time to write about his estate agent however in Adams case I couldn't think of anything better! I emailed him late last ...
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Dec 10,2014
Dec 10,2014
1
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I was very pleased with the speed with which new tenants were found, especially when you consider the state of the flat as the previous tenants has been there for about 7 years. The void period was minimal and the time wasn't wasted as some decoration ...
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Aug 07, 2015
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(1)
Hello Mr G,
Thank you for the positive feedback. It is always appreciated to see such positive comments as we do strive to make letting, buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! Thank you for choosing MyLondonHome as your London estate agents and we hope we can continue to be of assistance.
Kind regards,
Andrew Griffith
Managing Director
MyLondonHome ...
Dec 08,2014
Dec 08,2014
0
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I recently rented the property at 828 Whitehouse following looking at various properties with Marko. He was everything I expected an agent to be; professional, courteous, knowledgeable, friendly, and extremely flexible. We looked at several properties - Marko was able to get us access at short ...
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Comment on agent fees
Seem pretty standard.
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Dec 05,2014
Dec 05,2014
6
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Elliot Rainbow was very dedicated to his assigned mission in finding the property I was looking for in London. He was able to give me an appropriate alternative to the first property which I missed as a result of the owner constant change of his ...
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Aug 07, 2015
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Hello Rahimah,
Thank you for the positive feedback. My team are always dedicated to our clients, ensuring that a premium service is received every time.
It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! Thank you for choosing MyLondonHome as your London estate agents and we hope we can continue to be of assistance.
Kind regards,
...
Dec 05,2014
Dec 05,2014
0
people found
this helpful
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The experience was positive, we achieved a very good price for the property (had received around 8 estate agents valuations and the price achieved was near the top end of the highest valuations, some estate agents had valued the property up to £100,000 less than achieved price) ...
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Dec 04,2014
Dec 04,2014
0
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Kristina helped me rent a flat whilst living overseas. She was very attentive and followed my brief of my requirements in the intial phase. I was very impressed that she volunteered to video a walk through of flats to give me a better idea of ...
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Comment on agent fees
No agent fees this time due to special promotion, added bonus that was unexpected.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
At MyLondonHome we are committed to providing a superior service for all of our clients and customers. Managing a large portfolio of properties, and coordinating the sales of many more properties does come with its challenges and we are proud of the way we conduct our daily business. On occasion, we do recognise that things go wrong and when it does, we want to put it right for you.
We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.
Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.
1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.
Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.
2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:
Sales: [email protected]
HR: [email protected]
Lettings & Property Management: [email protected]
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.
3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.
www.tpos.co.uk/consumers/how-to-make-a-complaint
The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:
Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333306
Last updated at 10:37 AM 06/01/2016 by allAgents
We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.
Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.
1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.
Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.
2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:
Sales: [email protected]
HR: [email protected]
Lettings & Property Management: [email protected]
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.
3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.
www.tpos.co.uk/consumers/how-to-make-a-complaint
The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:
Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333306
Best Estate Agent in SW1E 
