“Useless estate agent if you looking for someo......”
1 Star Review
Dec 19,2023
By:
'Cal'
Dec 19,2023
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: PR3
Lettings (as a Landlord)
Postcode: PR3
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Useless estate agent if you looking for someone to manage your property. Irresponsible and don’t care about landlord. They don’t do anything and the so called property manager are just useless and most unhelpful team....
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“Nice in beginning but became a nightmare...”
1 Star Review
Aug 28,2019
By:
'Luciano'
Aug 28,2019
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: M8
Lettings (as a Tenant)
Rent PCM: £600
Postcode: M8
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Before my letting agreement start was everything perfect but after move I found a very bureaucratic company with a lot of useless process and complicated staff.
When I moved I found the house really dirty. I paid another person to clean and I also helped. ...
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“My partner and I had been given the horrid surprise ......”
5 Star Review
Jan 02,2016
By:
'Happy'
Jan 02,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Lettings (as a Tenant)
Postcode:
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My partner and I had been given the horrid surprise of having our rent raised by £200 by our previous landlord and needed to find a new property quick.
We began our search and were constantly let down by other estate agents. They wouldn't call back, ...
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“I had a great experience using Thornley Grove - Marc ......”
5 Star Review
Nov 19,2015
By:
'Beth'
Nov 19,2015
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: M1
Lettings (as a Tenant)
Postcode: M1
0
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I had a great experience using Thornley Grove - Marc was very supportive throughout the process and did his best to make it as stress free as possible. Thank you for your help and we look forward to moving into our new home!...
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“I went to the agency to find a new flat ......”
5 Star Review
Nov 08,2015
By:
'Carine'
Nov 08,2015
Services: Lettings (as a Tenant)
Rent PCM: £700
Would you recommend?: Yes
Postcode: M47D
Lettings (as a Tenant)
Rent PCM: £700
Postcode: M47D
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I went to the agency to find a new flat in Manchester for my partner and I. We had quite some time to find a flat but we knew that nice properties in Manchester could be gone very quickly. Laura sent me all the properties ...
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Comment on agent fees
You never want to pay fees, but obviously you have to.
Laura wa very clear about everything we would have to pay (the same day to secure the property, and on the move in date).
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“Myself and my boyfriend booked some viewings for one bed ......”
5 Star Review
Nov 08,2015
By:
'Olivia'
Nov 08,2015
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: Yes
Postcode: M154
Lettings (as a Tenant)
Rent PCM: £750
Postcode: M154
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Myself and my boyfriend booked some viewings for one bed flats through the Thornley Groves site, whereby we did not recieve any form of confirmation. Dissapointed, we rang up and booked over the phone. Didnt catch the name of the female receiver on the phone, ...
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“Marc is very helpful in organising the viewings and answering ......”
5 Star Review
Nov 07,2015
By:
'Juan'
Nov 07,2015
Services: Lettings (as a Tenant)
Rent PCM: £895
Would you recommend?: Yes
Postcode: M1
Lettings (as a Tenant)
Rent PCM: £895
Postcode: M1
0
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Marc is very helpful in organising the viewings and answering all the questions I have regarding the property. I strongly recommend him and the agency for your choice of new home in the future!...
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“Marc was very friendly and polite when showing us round ......”
4 Star Review
Nov 04,2015
By:
'Jo'
Nov 04,2015
Services: Lettings (as a Tenant)
Rent PCM: £895
Would you recommend?: Yes
Postcode: M44
Lettings (as a Tenant)
Rent PCM: £895
Postcode: M44
0
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Marc was very friendly and polite when showing us round a couple of properties, he is great at what he does, we felt very at ease when dealing with him, great smile.*...
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Comment on agent fees
Ridiculously overpriced
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“Contacted virtually all estate and letting agents in Manchester over 2 ......”
5 Star Review
Oct 31,2015
By:
'Tenant'
Oct 31,2015
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: M15
Lettings (as a Tenant)
Postcode: M15
0
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Contacted virtually all estate and letting agents in Manchester over 2 month period Autumn 2015 trying to secure an apartment to rent (including those with 4 & 5 star reputation!). Only Thornley Groves gave me regular contact and communications and secured me an apartment.
Whereas other estate and letting agents (...
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“Abigail was a fantastic agent. I've dealt with so many ......”
5 Star Review
Oct 30,2015
By:
'Stella'
Oct 30,2015
Services: Lettings (as a Tenant)
Rent PCM: £1400
Would you recommend?: Yes
Postcode: M1
Lettings (as a Tenant)
Rent PCM: £1400
Postcode: M1
0
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Abigail was a fantastic agent. I've dealt with so many estate agents in the past, and she stood out as being genuine, honest, and highly competent.
It was refreshing to have such a positive experience, and Abigail has left me with an excellent impression of ...
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“Laura (Murphy!) was super helpful, picked me up for my ......”
5 Star Review
Oct 28,2015
By:
'Claire'
Oct 28,2015
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: Yes
Postcode: M15
Lettings (as a Tenant)
Rent PCM: £750
Postcode: M15
0
people found
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Laura (Murphy!) was super helpful, picked me up for my appointment, was genuinely trying her best to find me and my partner a new apartment. We found the perfect place thanks to Laura, I couldn't be happier with her customer service and invaluable help....
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Comment on agent fees
Discount on fee's much appreciated however do find the admins fees quite high!
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“Following an earlier enquiry more than a month back, Marc ......”
5 Star Review
Oct 26,2015
By:
'Ryan'
Oct 26,2015
Services: Lettings (as a Tenant)
Rent PCM: £895
Would you recommend?: Yes
Postcode: M4
Lettings (as a Tenant)
Rent PCM: £895
Postcode: M4
0
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Following an earlier enquiry more than a month back, Marc sent regular updates with possible properties. When I enquires again in person in the office he was able to make two appointments for the next day for two properties that suited my needs. As I ...
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“Abigail was there since day one to provide support and ......”
5 Star Review
Oct 16,2015
By:
'Neofytos'
Oct 16,2015
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: Yes
Postcode: M4
Lettings (as a Tenant)
Rent PCM: £650
Postcode: M4
0
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Abigail was there since day one to provide support and detailed information through this process. Always cheerful and ready to help she made the procedures clear and neat. Definitely the best agent i ever had to deal with.
10/10...
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“The property in question is a two bed flat on ......”
5 Star Review
Oct 16,2015
By:
'cdlynham'
Oct 16,2015
Services: Lettings (as a Landlord)
Rent PCM: £825
Would you recommend?: Yes
Postcode: M4
Lettings (as a Landlord)
Rent PCM: £825
Postcode: M4
0
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The property in question is a two bed flat on the border of the Northern Quarter in Manchester. It was for my son until he got married earlier this year, so this whole process was new and a little daunting.
Oliver came and clearly explained ...
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Comment on agent fees
There is a large rental market in Manchester especially with the universities, hence the agents need to be competitive and flexible so I was able to negotiate what I felt was a good deal. Oliver was very relaxed and easy to deal with when it came to discussing the agent fees.
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“Integrity and honesty is what you want from an agent ......”
4 Star Review
Oct 16,2015
By:
'John'
Oct 16,2015
Services: Lettings (as a Landlord)
Rent PCM: £1000
Would you recommend?: Yes
Postcode: M1
Lettings (as a Landlord)
Rent PCM: £1000
Postcode: M1
0
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Integrity and honesty is what you want from an agent and Oliver at Thornley Groves has both. Rented the property within 2 weeks from initial visit and the team have done a nice job with settling in new tenant and have generally exceeded my expectations. Thank ...
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“An absolutely disgusting service that still hasn't ended. Dates to ......”
1 Star Review
Oct 12,2015
By:
'jmsdool'
Oct 12,2015
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
1
people found
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An absolutely disgusting service that still hasn't ended. Dates to move in changed with less than 48 hours notice, flat dirty upon arrival, numerous maintenance issues still not resolved. Inventory still not returned, moved in mid June and now its October. Over charged me and failed ...
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“I originally sent a request through rightmove to view a ......”
5 Star Review
Apr 16,2015
By:
'Danielle'
Apr 16,2015
Services: Lettings (as a Tenant)
Rent PCM: £925
Would you recommend?: Yes
Postcode: M4
Lettings (as a Tenant)
Rent PCM: £925
Postcode: M4
0
people found
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I originally sent a request through rightmove to view a property, which led to a follow up call from Laura Moar. In recent weeks I've had numerous other calls from letting agents arranging viewings but Laura was the first person to actually sound interested. That's ...
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“Fantastic team work from Thornley Groves;-Marc at the Northern ......”
5 Star Review
Mar 30,2015
By:
'Tony'
Mar 30,2015
Services: Lettings (as a Landlord)
Rent PCM: £795
Would you recommend?: Yes
Postcode: M4
Lettings (as a Landlord)
Rent PCM: £795
Postcode: M4
0
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Fantastic team work from Thornley Groves;-
Marc at the Northern Quarter branch assisted in re- marketing our property and advised us on
an achievable rent which was better than we were thinking originally.
Blair Gray a consultant at Southern Gateway Branch managed to find ...
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Comment on agent fees
Seems reasonable bearing in mind the superb service.!!
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“Very poor communication throughout the application and tenancy. Just to ......”
2 Star Review
Nov 06,2014
By:
'JH'
Nov 06,2014
Services: Lettings (as a Tenant)
Rent PCM: £700
Would you recommend?: No
Postcode: M4
Lettings (as a Tenant)
Rent PCM: £700
Postcode: M4
1
people found
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Very poor communication throughout the application and tenancy. Just to get through to the office takes multiple attempts and they never ring back despite promising to do so.
We had multiple issues within our flat from the start and the maintenance team were completely useless ...
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What agent could do to change your mind?
More professionalism - don't say you'll ring back and then don't.
Customer care - sort issues out promptly and follow up after work has been carried out to ensure things are sorted.
Attached Filesnbsp;
Comment on agent fees
Expensive, but better than a lot of other agents.
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“I have rented properties from some pretty bad estate agents ......”
1 Star Review
Sep 04,2014
By:
'Henry'
Sep 04,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M15
Lettings (as a Tenant)
Postcode: M15
2
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I have rented properties from some pretty bad estate agents before, but I have to say the Thornley Groves are the absolute worst by a mile! I am normally a very reasonable person, but the amount of unnecessary stress that Thronley Groves has put me ...
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“They really wouldn't know customer service if it slapped them ......”
1 Star Review
Aug 28,2014
By:
'Simon'
Aug 28,2014
Services: Lettings (as a Tenant)
Rent PCM: £700
Would you recommend?: No
Postcode: M4
Lettings (as a Tenant)
Rent PCM: £700
Postcode: M4
3
people found
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They really wouldn't know customer service if it slapped them in the face.
I have lived in this flat for over 3 years. Most of the time everything is fine...it's a bit noisy and the flat needs a refurb, but rent is cheap enough.
Any ...
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“Currently trying to leave a Thornley Groves managed tenancy to ......”
1 Star Review
Jul 24,2014
By:
'mrmatt'
Jul 24,2014
Services: Lettings (as a Tenant)
Rent PCM: £695
Would you recommend?: No
Postcode: M15
Lettings (as a Tenant)
Rent PCM: £695
Postcode: M15
1
people found
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Currently trying to leave a Thornley Groves managed tenancy to let with a more scrupulous agent.
Apparently Thornley Groves are now so bold as to charge £36 for a tenancy reference! A task that literally takes about 2 minutes on the phone and that most other agents ...
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Comment on agent fees
A tenant referencing fee of ‚£36 is outrageous .
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“Terrible communication, flat found in a disgusting state including vomit ......”
1 Star Review
Jul 22,2014
By:
'Lauren'
Jul 22,2014
Services: Lettings (as a Tenant)
Rent PCM: £685
Would you recommend?: No
Postcode: M15
Lettings (as a Tenant)
Rent PCM: £685
Postcode: M15
2
people found
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Terrible communication, flat found in a disgusting state including vomit on furniture and personal sanitary items across the floor. Took a month for them to send in work men who were terrible at their job e.g stuck a glass table together with silicone. Rarely ...
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“Overall a very poor agent, we started our tenancy happily ......”
2 Star Review
Jun 09,2014
By:
'Dan'
Jun 09,2014
Services: Lettings (as a Tenant)
Rent PCM: £595
Would you recommend?: No
Postcode: M4
Lettings (as a Tenant)
Rent PCM: £595
Postcode: M4
1
people found
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Overall a very poor agent, we started our tenancy happily enough after dealing with a very friendly girl from the Tib street branch, who no longer works there. That is the only positive thing I can think of to say about this particular agent.
From ...
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What agent could do to change your mind?
Respond to issues which would be deemed more important faster, eg Hot water and Electricity. When you replace maintenance managers, let tenants know so they have the relevant number to call. Don't ignore issues raised within the first week, and completely leave them for 12 months (or more) Give out the emergency contact details upon the start of the tenancy...
Attached Filesnbsp;
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“Avoid, Avoid.The WORST letting agency in Manchester. - flat ......”
1 Star Review
Jun 06,2014
By:
'Joe'
Jun 06,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M5
Lettings (as a Tenant)
Postcode: M5
2
people found
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Avoid, Avoid.
The WORST letting agency in Manchester.
- flat was left SPOTLESS but we were charged £30 for a "general clean" + £35 Tenant servicing fee (fee allocated to the works that were carried out (nonsens) )
- poor customer service ( answering)
- Terrible in dealing with maintenance ...
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“Desperately trying to renew a tenancy agreement, I've even found ......”
1 Star Review
May 21,2014
By:
'Andy'
May 21,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M4
Lettings (as a Tenant)
Postcode: M4
1
people found
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Desperately trying to renew a tenancy agreement, I've even found the new flatmate.
I've been calling for 2 weeks continuously put through to voicemails which are never responded to. When asking to speak to AN ACTUAL PERSON, I was rudely spoken to and informed that I ...
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“I have had a leak in my kitchen for almost 3 ......”
1 Star Review
Mar 13,2014
By:
'Simon'
Mar 13,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M4
Lettings (as a Tenant)
Postcode: M4
2
people found
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I have had a leak in my kitchen for almost 3 weeks. It took 10 days of my nagging to get a plumber who came for 5 minutes and said he didn't know. No further updates...in fact no updates ever. I have called them about 8 times - ...
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What agent could do to change your mind?
have an incident management system with SLAs. if i report a problem - i expect a resolution quickly. i expect you to chase for it and me to not have to chase you. an online reporting and tracking system would be useful. and for a leak coming through the ceiling...a 48 hour SLA to get it totally fixed!
Attached Filesnbsp;
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“Absolute incompetence from start to finish.- Mould issues covered ......”
1 Star Review
Jan 09,2014
By:
'antbonc'
Jan 09,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M4
Lettings (as a Tenant)
Postcode: M4
2
people found
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Absolute incompetence from start to finish.
- Mould issues covered up by paint only to reoccur numerous times
- never able to contact landlord when we had issues but miraculously he was always available when it came to getting more money out of us
- ...
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“Shocking. 4 months without hot water. Now they have charged us £164 ......”
1 Star Review
Sep 13,2013
By:
'Huw'
Sep 13,2013
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: M15
Lettings (as a Tenant)
Postcode: M15
3
people found
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Shocking.
4 months without hot water.
Now they have charged us £164 on leaving the property because the floor was 'dusty'.
£35 charge to arrange getting the floor cleaned.
Basically they are robbing people and getting more money for their landlords...
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“Horrible service from Thornley Grove. They had no idea what ......”
1 Star Review
Sep 03,2013
By:
'Nadia'
Sep 03,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M4
Lettings (as a Tenant)
Postcode: M4
4
people found
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Horrible service from Thornley Grove. They had no idea what was included with the property when we initially moved. Left the house in an incredibly dirty state (absolutely filthy), therefore forcing us to clean the entire flat when we initially moved in. Also left us ...
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What agent could do to change your mind?
Ensure that they have information about the flat they are letting out, not lie about what is and isn't available, ensure that the property is clean before letting it, ensure that broken furniture is sorted before tenants move in. Then don't inappropraitely take money out of tenants deposits for cleaning especially when you left the flat in such a state beforehand. They dealt with any issues with no credibility or honesty.
Attached Filesnbsp;
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