94% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
91% lettings fee satisfaction
City:City Road and its surrounds - Hoxton and Islington to the north, Clerkenwell and the City to the south, St. Pancras and Somerstown to the west and Hackney and Bethnal Green to the east has undergone significant, multi-billion pound investment and regeneration over the last decade drawing in City ...
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City:
City Road and its surrounds - Hoxton and Islington to the north, Clerkenwell and the City to the south, St. Pancras and Somerstown to the west and Hackney and Bethnal Green to the east has undergone significant, multi-billion pound investment and regeneration over the last decade drawing in City professionals and urbanites to the areas new build houses and apartments, stunning warehouse conversions and period properties of all types.
Traditionally associated with bankers and insurance brokers, the City fringes are attracting a new breed of young creative talent who are drawn in by the effortless mix of old buildings and new technology as well as the areas world-class selection of restaurants, bars, clubs and shops.
City Road and its surrounds - Hoxton and Islington to the north, Clerkenwell and the City to the south, St. Pancras and Somerstown to the west and Hackney and Bethnal Green to the east has undergone significant, multi-billion pound investment and regeneration over the last decade drawing in City professionals and urbanites to the areas new build houses and apartments, stunning warehouse conversions and period properties of all types.
Traditionally associated with bankers and insurance brokers, the City fringes are attracting a new breed of young creative talent who are drawn in by the effortless mix of old buildings and new technology as well as the areas world-class selection of restaurants, bars, clubs and shops.
Latest Reviews
View all Reviews 911
3rd Jan 2023
reviewed by 'Maria'
3rd Jan 2023
reviewed by 'Maria'
23rd Nov 2022
reviewed by 'Mahnoor'
20th Nov 2022
reviewed by 'Antonia'
19th Nov 2022
reviewed by 'Vanessa'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 100% | £36,000 | £10,000,000 |
| Lettings | 95% | 91% | £270 | £4,333 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 152 | 2 | 470 | 22 | 127 | 1 | 99 | 0 | 32 | 6 |
Areas covered
- EC1
- EC2
- EC3
- N1
- N4
- N5
- N16
- SE11
Address
213 City Road
London
Greater London
EC1V 1JN
0207 858 1588
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
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Jun 04,2018
Jun 04,2018
1
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Victorstones, I had a pleasure to rent a flat fromthem.
Jordi helped my to find the best place for me and my boyfriend.
Recommended...
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May 31,2018
May 31,2018
1
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I have been with Victorstone for 2 years, and Jordi and the company were really efficient.
I would recommend it to everyone!!!...
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Good
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May 30,2018
May 30,2018
2
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Great service for the team here so far specially with Jordi. Initial valuing was very optimistic but otherwise around awesomeness. Dealt with some tricky issues very well that was my of their making. Professional and very friendly....
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May 23,2018
May 23,2018
3
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Jordi and Victorstone where just perfect with me.
They help me to find the perfect choices and they made all steps very easy.
I recommend this agent and this Real Estate Agency....
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Good
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May 23,2018
May 23,2018
2
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Hello, everyone! My experience with this company has been more pleasant than expected, as in 5 years I had bad experiences with two other agencies. The agent that rented me and my boyfriend the flat, Jordi, has been really helpful and nice from the beginning till ...
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Good
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May 22,2018
May 22,2018
0
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Excellent experience with Victorstone - Laurie was quick, efficient and always informative and polite. Pleasure to work with him and the team!...
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Comment on agent fees
Fair
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May 18,2018
May 18,2018
1
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Super responsive to all my emails and text messages, friendly and helpful to my friends and I.
Couldn't do more to help us find our new flat and was happy to assist in whatever we needed - absolute diamond and would 100% recommend....
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Good
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May 16,2018
May 16,2018
0
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Jack was able to give us very fast answers to our queries and was very helpful during the visit to the apartment...
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May 16,2018
May 16,2018
0
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Jack is extremely helpful and responsive, which is very much appreciated! He has followed up on all of my questions and been super efficient. Thanks Jack...
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May 03,2018
May 03,2018
0
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Dunica was a great estate agent, very friendly and kind to me and all my friends, really made the experience fun and without stress....
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Good
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Mar 15,2018
Mar 15,2018
2
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Angelo was really helpful throughout the whole process of renting out my place. He would always respond promptly and helped us with the many questions and enquiries we had. He also had an excellent selection of clients, This was so crucial as he always kept ...
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Comment on agent fees
Fees are reasonable
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Mar 09,2018
Mar 09,2018
3
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Well I had finally a good experience with this agency, especially with Lawrence
In my past I had really bad experience s with many agencies
But I trusted again and this one is the GOOD ONE
Recommended ð¯ Lawrence has really patience , and he helped me ...
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Good
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Feb 07,2018
Feb 07,2018
1
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Angelo was a pleasure to work with from the moment I queried about the property all the way through to making an offer. He was professional, honest and insightful throughout and I'm very grateful to him for his help. I would highly recommend him to ...
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Good
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Feb 02,2018
Feb 02,2018
1
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Robert was First Class, with capitals! Always responded quickly, always understood the uniqueness, the individual parameters of my case and accommodated for them (provided I was not neglectful or unresponsive, which I was not). Very glad to be dealing with him....
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Comment on agent fees
I would not have gone with an agent if it would have meant losing half a month's rent per annum (or even once!) in fees. Hence when Victorstones came up with "no fees for Landlords", I was happy to go with them.
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Jan 30,2018
Jan 30,2018
1
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I was extremely pleased with the service Lawrance provided. He was very competent, honest and approachable at all times. I will definitely recommend him and use him again....
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Jan 28,2018
Jan 28,2018
1
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this Office work as a great team, all staff are helpful and give back relevant information. I used them for the second time. very happy with their service....
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Comment on agent fees
very fair for what they do
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Jan 27,2018
Jan 27,2018
1
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Angelo is very helpful. He was very honest when showing me around different properties and gave me very useful information, helping me to make an informed decision. Unlike some other agents I had to deal with, he is always very polite and smiley and doesn't â...
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Jan 26,2018
Jan 26,2018
1
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Our company used Victorstone to help find tenants for one of our properties. We are very pleased with their service and professionalism and Lawrence helped make this a very smooth process....
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Jan 24,2018
Jan 24,2018
2
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Once again Victorstone to the rescue, could not aslk for better assistance in letting my property. Will definitely use again....
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Good
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Jan 24,2018
Jan 24,2018
2
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We used Victorstone to help us find tenants for one of our properties. They have been very professional in all aspects of the process and I would be very happy to use them again. John has been particulary helpful....
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Comment on agent fees
standard
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Jan 24,2018
Jan 24,2018
3
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Angelo was great, really helpful when taking us round the flats. Had all the answers to any questions we had and was very responsive to emails.
Knows the area well which is also a big plus....
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Comment on agent fees
Agent's fee are higher than other but were the best agent we dealt with.
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Jan 22,2018
Jan 22,2018
2
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Angelo is a very good real estate agent. He is very professional and efficient. He presented me a good selection of flats that met my requirements. He arranged all the formal agreements and provided an outstanding professional support. He gave me all the information I ...
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Comment on agent fees
Agency fees in line with market standards
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Jan 15,2018
Jan 15,2018
3
people found
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For two properties Kirill found two buyers, who did not waste my time, knew all it was to know about my properties, were very well informed by Kirill and his team...
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Comment on agent fees
Good & reasonable
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Jan 15,2018
Jan 15,2018
3
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Mark was incredibly helpful throughout our letting process - particularly as we were working with a very tight deadline. He has been highly responsive and happy to answer any and all questions or concerns....
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Comment on agent fees
The fees were in line with our expectations.
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“Excellent Service, competitive and reasonable fees. John was fantastic throughout. ......”
Jan 12,2018
Jan 12,2018
4
people found
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Excellent Service, competitive and reasonable fees. John was fantastic throughout. Wish there were more agents like him. We had a block viewing which saved us a lot of time. We found John responsive, professional and very knowledgable. Would highly recommend him and Victorstones....
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Good
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Jan 11,2018
Jan 11,2018
0
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As a first-time homebuyer, I was not familiar with the process, but Kirill was incredibly friendly and patient in helping me determine what would be a good fit for me. He worked hard to get the job done, and was extremely responsive and easy to ...
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Jan 10,2018
Jan 10,2018
9
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John and Simon were great!
They and their staff went out of their way to look after us and did lot of running around way beyond what I would normally expect.
They were very friendly, efficient and patient all the way through and it was ...
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Comment on agent fees
very reasonable
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Jan 09,2018
Jan 09,2018
2
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John was very helpful and efficient, being able to answer our questions and accommodate our requests. I would recommend John to others....
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Dec 26,2017
Dec 26,2017
1
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Simon is very good, he works very responsibility and efficiency. And he is always follow up the sales of the property....
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very good
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Dec 21,2017
Dec 21,2017
2
people found
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Diellza and Victorstone managed to sell my property even though they were competing against more local agents, quality viewings resulted in several offers. She managed the sales process very well and keep us updated at all times, first class service from a very genuine and ...
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Very good
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible to the relevant Branch/Department Manager.
We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
WHAT WILL HAPPEN NEXT?
• We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office branch manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a further review to take place by a senior member of staff. In this instance, please write to Mr Anar Mossobir, Victorstone, 213 City Road, London EC1V 1JN.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact UK Association of Letting Agents (UKALA) on https://www.ukala.org.uk/contact-us/complaints-about-ukala-members/ or The Property Redress Scheme (PRS) on https://www.theprs.co.uk/Complain
Last updated at 1:00 AM 01/01/1970 by
We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
WHAT WILL HAPPEN NEXT?
• We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office branch manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a further review to take place by a senior member of staff. In this instance, please write to Mr Anar Mossobir, Victorstone, 213 City Road, London EC1V 1JN.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact UK Association of Letting Agents (UKALA) on https://www.ukala.org.uk/contact-us/complaints-about-ukala-members/ or The Property Redress Scheme (PRS) on https://www.theprs.co.uk/Complain
Best Estate Agent in EC1V 
Best Letting Agent in EC1V 
