94% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
91% lettings fee satisfaction
City:City Road and its surrounds - Hoxton and Islington to the north, Clerkenwell and the City to the south, St. Pancras and Somerstown to the west and Hackney and Bethnal Green to the east has undergone significant, multi-billion pound investment and regeneration over the last decade drawing in City ...
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City:
City Road and its surrounds - Hoxton and Islington to the north, Clerkenwell and the City to the south, St. Pancras and Somerstown to the west and Hackney and Bethnal Green to the east has undergone significant, multi-billion pound investment and regeneration over the last decade drawing in City professionals and urbanites to the areas new build houses and apartments, stunning warehouse conversions and period properties of all types.
Traditionally associated with bankers and insurance brokers, the City fringes are attracting a new breed of young creative talent who are drawn in by the effortless mix of old buildings and new technology as well as the areas world-class selection of restaurants, bars, clubs and shops.
City Road and its surrounds - Hoxton and Islington to the north, Clerkenwell and the City to the south, St. Pancras and Somerstown to the west and Hackney and Bethnal Green to the east has undergone significant, multi-billion pound investment and regeneration over the last decade drawing in City professionals and urbanites to the areas new build houses and apartments, stunning warehouse conversions and period properties of all types.
Traditionally associated with bankers and insurance brokers, the City fringes are attracting a new breed of young creative talent who are drawn in by the effortless mix of old buildings and new technology as well as the areas world-class selection of restaurants, bars, clubs and shops.
Latest Reviews
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3rd Jan 2023
reviewed by 'Maria'
3rd Jan 2023
reviewed by 'Maria'
23rd Nov 2022
reviewed by 'Mahnoor'
20th Nov 2022
reviewed by 'Antonia'
19th Nov 2022
reviewed by 'Vanessa'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 100% | £36,000 | £10,000,000 |
| Lettings | 95% | 91% | £270 | £4,333 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 152 | 2 | 470 | 22 | 127 | 1 | 99 | 0 | 32 | 6 |
Areas covered
- EC1
- EC2
- EC3
- N1
- N4
- N5
- N16
- SE11
Address
213 City Road
London
Greater London
EC1V 1JN
0207 858 1588
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
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Jun 29,2019
Jun 29,2019
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After having a great experience with Victorstone 3 years ago when bought a flat from them, when we decided to sell the property it was obvious to do it with them.
Martin was extremely helpful and easy to communicate with at any day and time. He ...
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Jun 25,2019
Jun 25,2019
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I have had a great experience with Victorstone. Martin is an extremely professional and hard working individual. He worked incredibly hard to help us with our move and was always quick to answer our questions. Martin has done an outstanding job!...
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Jun 19,2019
Jun 19,2019
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Sophie was very efficient and give me the right attention! She follows all the the process and made an excellent job!...
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May 14,2019
May 14,2019
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Sophie was very helpful since the very beginning of my property search. Initially, I was contacted and asked about my preferences and details in which she used to provide me more options to choose from. I had my first flat viewing with her and Sophie ...
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May 06,2019
May 06,2019
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Joanthan was incredibly helpful during the process. From day one when he promptly arranged the flat viewing to getting the contract sorted in time to meet our requirements. Cannot recommend him enough, especially after years of dealing with terrible letting agencies....
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He always keep us updated with the process and chased a lot of people to get things done to suit our timeline.
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May 04,2019
May 04,2019
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Sophie was very helpful and always kept us informed of any updates in our search for an appropriate student flat. We look forward to continuing our search and finding the perfect property soon with her help....
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May 07, 2019
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I would just like to thank Sophie for all of her help in our search for a student property, I was always made aware of any updates to the property promptly and Sophie explained everything to me very clearly. I was also sent similar properties via email which helped us to narrow down our search for our perfect property. Thank you for all your help. ...
Apr 12,2019
Apr 12,2019
2
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As a successful landlord for nearly 20 years I have never come across an agency with such a poor level of professionalism. I have had to chase them at every step of the way; to list the property on their website, to get feedback on viewings ...
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n/a
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“Martin was extremely professional and gave sound positive advice. He was always very friendly and approachable....”
Feb 23,2019
Feb 23,2019
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As a company Victostone proved to be efficient and hsrd working in terms of their client. The staff were always very helpful and efficient. Messages were passdd on promptly and esponse times were very good. Highly recommended....
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Comment on agent fees
Agent fees were very fair indeed, no complaints whatsoever.
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Feb 14,2019
Feb 14,2019
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I found Martin be helpful and business-! like and was able to proceed to a sale promptly..This was in complete contrast to other agents have used....
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Comment on agent fees
Very reasonable
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Feb 13,2019
Feb 13,2019
1
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I would recommend Martin to anyone considering selling his home. He is active, enthusiastic and helpful. Martin was supportive, patient and persistent throughout the daunting process. He is great to work with...
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Comment on agent fees
The fees were reasonable
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Oct 11,2018
Oct 11,2018
2
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I have recently purchased a property through Victostone; dealing primarily with Diellza and occasionally with Kirill, I found them both friendly and helpful throughout the process. Diellza was a fantastic help at chasing up the solicitors on both sides and ensuring the purchase was completed ...
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Sep 22,2018
Sep 22,2018
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Kirill & Diellza were truly professional throughout the process. Working in a timely & responsive manner. Helping to resolve any issues & acting as a great liaison between us, the Buyers & numerous solicitors. They managed to arrange viewings & secure an offer where other 'cheaper' online Estate Agents had ...
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Comment on agent fees
Agent Fees slightly below market rate
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Sep 03,2018
Sep 03,2018
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Sarah was very helpful, I loved her energy and charismatic personality. She understood our needs right away, and without wasting time took the opportunity!
Aside from the profesional side, from the little time I knew she is a kind person, humble and funny....
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Good
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Aug 27,2018
Aug 27,2018
1
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Angelo was an absolute delight. He was incredibly professional and was more than happy with answering all of my questions about the roomlet, and was willing to explain and change certain aspects of the contract that I was unsure of or wasn't happy with. He ...
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Aug 14,2018
Aug 14,2018
2
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Angela found a tenant quickly and with minimum fuss. Professional, friendly and kept the process simple, straightforward and stress free. Would recommend....
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Aug 09,2018
Aug 09,2018
1
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My experience with Jordi Borras has been fantastic ever since I first contacted him about the flat. He was always super responsive to my questions, very friendly and helpful throughout the process. I would choose him again in the future and I recommend him to ...
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Comment on agent fees
Fair
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Aug 08,2018
Aug 08,2018
1
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Highly Recommend..i recently sold my property through them and am very impressed with how they conducted themselves.They were very professional and efficient making the whole process go smoothly. On my first meeting with Kirill he explained everything clearly to me and i was ...
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Good
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Aug 06,2018
Aug 06,2018
1
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Kirill was very helpful and quick to respond throughout the buying process. He went above and beyond what would have been expected and I heartily reccommend his services....
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Aug 04,2018
Aug 04,2018
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From finding the flat, to discuss in rent and payments with our new landlady and organising contact for the move in, Angelo has been fantastic. He has helped, encouraged and supported us. Thank you....
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Comment on agent fees
More expensive than previous experiences in London.
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Aug 03,2018
Aug 03,2018
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Angelo and his team were efficient, informative and super helpful in the rental of my property, I appreaciate their professional advice and honest appraisals. They made the experience easy and secure....
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Good
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Aug 01,2018
Aug 01,2018
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Mr. Angelo walked me through the payment process. He explained well what and when that needs to be paid. Very helpful...
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Comment on agent fees
Fees are a little higher than average, but acceptable
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Jul 27,2018
Jul 27,2018
1
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Victor Stone's agents were professional from the start. They found us new tenants very quickly. They have been polite and good to deal with and quick to get back to queries. I have been happy with their services so far....
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Comment on agent fees
Fees are reasonable and Victor Stone staff were open to discuss negotiation
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Jul 24,2018
Jul 24,2018
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Healful caring,
Thoughtful, they give you great feed back,
Understanding, and ideas how to improve ability to rent out and appeal to a bigger market,...
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Comment on agent fees
Fair
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Jul 23,2018
Jul 23,2018
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In what proved to be a difficult market, we found Kirill to be level headed and persevered with getting the property sold.
Other agencies fell by the wayside, but we stuck with Kirill and the team and felt at ease....
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Jul 19,2018
Jul 19,2018
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Kirill was incredibly helpful and supportive in the purchase of our first house. He was quick to respond, willing to communicate with the sellers on our behalf and made the entire process as clear and smooth as possible. Would highly recommend....
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Jul 18,2018
Jul 18,2018
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I have just bought a flat through Victorstone. I dealt mainly with Diellza and occasionally with Kirill. They were both very pleasant to deal with and calm and professional. As a buyer I am happy as they listened to what I had to say, conveyed ...
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Comment on agent fees
No idea.
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Jul 18,2018
Jul 18,2018
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Kirill Toursin was ever so helpful and pleasant to work with during the entire process and I look forward to working with him in the future....
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Jun 08,2018
Jun 08,2018
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Dee is always willing to help and she guided us through the whole procedure and made everything easier. I would definitely recommend her!...
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Good
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Jun 06,2018
Jun 06,2018
1
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So kind and helpful. It was a great experience working with Dee and i am definitely going to trust her again in the future. She is so amazing!...
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Good
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Jun 06,2018
Jun 06,2018
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Laurie managed to get us a viewing for a really gorgeous flat at an attractive price in a very good area - we were scared it'd be off the market before we got there! Thankfully the place was great, and Laurie was extremely helpful at ...
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Comment on agent fees
Reasonable
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible to the relevant Branch/Department Manager.
We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
WHAT WILL HAPPEN NEXT?
• We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office branch manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a further review to take place by a senior member of staff. In this instance, please write to Mr Anar Mossobir, Victorstone, 213 City Road, London EC1V 1JN.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact UK Association of Letting Agents (UKALA) on https://www.ukala.org.uk/contact-us/complaints-about-ukala-members/ or The Property Redress Scheme (PRS) on https://www.theprs.co.uk/Complain
Last updated at 1:00 AM 01/01/1970 by
We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
WHAT WILL HAPPEN NEXT?
• We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office branch manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a further review to take place by a senior member of staff. In this instance, please write to Mr Anar Mossobir, Victorstone, 213 City Road, London EC1V 1JN.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact UK Association of Letting Agents (UKALA) on https://www.ukala.org.uk/contact-us/complaints-about-ukala-members/ or The Property Redress Scheme (PRS) on https://www.theprs.co.uk/Complain
Best Estate Agent in EC1V 
Best Letting Agent in EC1V 
