Victorstone
4.8/5, 911 reviews
97% recommended
94% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
91% lettings fee satisfaction
City:City Road and its surrounds - Hoxton and Islington to the north, Clerkenwell and the City to the south, St. Pancras and Somerstown to the west and Hackney and Bethnal Green to the east has undergone significant, multi-billion pound investment and regeneration over the last decade drawing in City ... show more City:
City Road and its surrounds - Hoxton and Islington to the north, Clerkenwell and the City to the south, St. Pancras and Somerstown to the west and Hackney and Bethnal Green to the east has undergone significant, multi-billion pound investment and regeneration over the last decade drawing in City professionals and urbanites to the areas new build houses and apartments, stunning warehouse conversions and period properties of all types.

Traditionally associated with bankers and insurance brokers, the City fringes are attracting a new breed of young creative talent who are drawn in by the effortless mix of old buildings and new technology as well as the areas world-class selection of restaurants, bars, clubs and shops.
Victore Stone Sales & Lettings

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 100% £36,000 £10,000,000
Lettings 95% 91% £270 £4,333
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
152 2 470 22 127 1 99 0 32 6
Areas covered
  • EC1
  • EC2
  • EC3
  • N1
  • N4
  • N5
  • N16
  • SE11
Address

213 City Road
London
Greater London
EC1V 1JN
0207 858 1588

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
Property Redress Scheme
Images & Videos

“very helpful and fast...”

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Jul 17,2020
Minithumbup
By: 'sara'
Jul 17,2020
0 people found
this helpful
Sophie was very helpful and fast. As soon as I asked for a viewing she arranged it and actually showed us several flats, not only the one we initially enquired about, which took a load of research work off our hands. She is very easy ...
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“4 bed flat search...”

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Jul 17,2020
Minithumbup
By: 'Prem'
Jul 17,2020
0 people found
this helpful
Excellent service, quick replies and easy to talk to. Zoya arrived to the property in perfect time and was very helpful in answering any questions that we had about the property. She continued to look for properties over the weekend and provided us with multiple ...
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“Zoya has been very proactive, keen and helpfu......”

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Jul 17,2020
Minithumbup
By: 'Sidharth'
Jul 17,2020
0 people found
this helpful
Zoya has been very proactive, keen and helpful alleviating any questions and concerns that existed, whilst being very organised and efficient in her management of our tenancy agreement. No complaints at all!...
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“A very consistent, reliable and engaging serv......”

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Jul 17,2020
Minithumbup
By: 'Ben'
Jul 17,2020
0 people found
this helpful
A very consistent, reliable and engaging service was provided, with regular updates on different options throughout. Would definitely recommend them for their dedicated customer service....
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“I have been very impressed with Sophie Wilkin......”

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Jul 16,2020
Minithumbup
By: 'Tim'
Jul 16,2020
0 people found
this helpful
I have been very impressed with Sophie Wilkins. She was able to contact me concerning an available property in a building I had expressed interest in previously. Her constant availability viA WhatsApp at all points of the day has made this the most seamless home ...
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“Myself and my flat mate want to extend a spec......”

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Jul 13,2020
Minithumbup
By: 'Charlotte'
Jul 13,2020
0 people found
this helpful
Myself and my flat mate want to extend a special thank you to Zainab from the City office, who just went above and beyond for us during our recent move in. Her attention to detail, honesty and dedication was second to none, and we are ...
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“Iana was just amazing and supportive...”

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May 25,2020
Minithumbup
Iana
By: 'Darija'
May 25,2020
0 people found
this helpful
Iana was just amazing and supportive when I needed help so much. Moving is not that easy but Iana actually helped me to make it so smooth and fast. Really recommend her, and the property I now live in is just amazing to be honest! ...
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“Things can never go wrong if you choose Dino ......”

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Apr 15,2020
Minithumbup
Constantino
By: 'Karen'
Apr 15,2020
4 people found
this helpful
Things can never go wrong if you choose Dino cuz he might be one of the best agent in London! I’m not exaggerating, he knows the market so well and trying his very best to make the deal come true. Even in such a ...
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“Great company. Especially Thomas Barbieri...”

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Feb 25,2020
Minithumbup
By: 'Jakob'
Feb 25,2020
0 people found
this helpful
Great company. Especially Thomas Barbieri did a great job, very kind, helpful and sorts everything out. Thank you for everything!...
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“Iana was very helpful form the first call. I ......”

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Feb 24,2020
Minithumbup
Iana
By: 'S'
Feb 24,2020
0 people found
this helpful
Iana was very helpful form the first call. I was asking about a flat, but it was already gone. Then, Iana suggested couple of other similar flats and I chose one eventually. She kept me updated through WhatsApp almost every day during the process....
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“Great move in flat experience - thanks Iana!...”

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Feb 06,2020
Minithumbup
Iana
By: 'Mathieu'
Feb 06,2020
1 people found
this helpful
Victorstone was great - they managed to make me visit 3 flats (as per my criteria) in 24 hours All of this was arranged by Iana Very responsive, clear communication and professionalism Great ownership and customer experience, thank you Iana!...
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“I was begging this agency to get back my deposit for almost 2 months......”

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Feb 04,2020
Minithumbdown
By: 'tpapas'
Feb 04,2020
1 people found
this helpful
I was begging this agency for almost 2 months to get my deposit back after I moved out and the landlord requested the full return of my deposit. I sent 23 e-mails, called 5 times and my landlord also called them more than 5 times as he was also ...
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“I've been chasing Victorstone for two months ......”

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Dec 30,2019
Minithumbdown
By: 'Adrienne'
Dec 30,2019
1 people found
this helpful
I've been chasing Victorstone for two months for a return of my deposit. It was paid in good faith for an offer on a flat and I was assured by Sophie the money would be returned swiftly if the offered was declined, which is what ...
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“Great job and trustworthy professionalism!...”

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Dec 03,2019
Minithumbup
By: 'Gianmario'
Dec 03,2019
0 people found
this helpful
Being based in Italy I had the chance to be witness to a full process of letting of my flat in London just sit down on my sofa. By the assistance of Angelo, Thomas and Diana (Victorstone team) I reached my goal to find a ...
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“She found me a flat in 2 days....”

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Nov 28,2019
Minithumbup
Iana
By: 'Victoria'
Nov 28,2019
0 people found
this helpful
She found me a flat in 2 days. I cannot thank her enough, moving from house to house it's always stressful, she made it easy and I love my flat!!!!! Thank you!...
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“False promises about property, refusal to rep......”

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Nov 25,2019
Minithumbdown
By: 'Jakob'
Nov 25,2019
3 people found
this helpful
False promises about property, refusal to repair elementary parts (such as toilet and stove), ignoring emails, never conducted an inventory (likely to try and get the deposit from you). Ultimately had to file a formal formal complaint....
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“Selling a property through VictorStone Proper......”

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Nov 22,2019
Minithumbup
Constantino
By: 'k'
Nov 22,2019
1 people found
this helpful
Selling a property through VictorStone Property Consultants was very straightforward and easy. I can only thank Martin Press for his commitment, dedication and perseverance to get our property sold. Constantino Constantinou, the Sales Negotiator, communicated with me constantly and updated me on any point as ...
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“So helpful and dedicated! Sophie really went......”

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Nov 21,2019
Minithumbup
By: 'Sophia'
Nov 21,2019
0 people found
this helpful
So helpful and dedicated! Sophie really went above and beyond to find the perfect flat for us! Highly recommend her!...
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“So helpful and dedicated! Sophie really went......”

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Nov 21,2019
Minithumbup
By: 'Sophia'
Nov 21,2019
0 people found
this helpful
So helpful and dedicated! Sophie really went above and beyond to find the perfect flat for us! Highly recommend her!...
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“Iana is excellent. She was very helpful throu......”

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Nov 13,2019
Minithumbup
Iana
By: 'Robert'
Nov 13,2019
0 people found
this helpful
Iana is excellent. She was very helpful throughout each part of the process of renting. She was pleasant, polite and approachable. She was always punctual and available even out of hours for any issues that arose. She is a pleasant and diligent member of staff ...
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“Iana is great...”

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Nov 09,2019
Minithumbup
Iana
By: 'Lenko'
Nov 09,2019
0 people found
this helpful
Iana is great, She is very helpfull and always available for her clients, I would highly reccomend her and this agency, they are very nice and professional....
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“Absolutely Appalling...”

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Oct 28,2019
Minithumbdown
By: 'John'
Oct 28,2019
5 people found
this helpful
I have had an abysmal experience with Victorstone. They promised that my friend and I would be able to move in on August 30th, but kept making mistakes and causing delays. Eventually, they became unresponsive and showed that they had no intention of renting the ...
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“Sophie is kind and patient in the conservatio......”

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Oct 18,2019
Minithumbup
By: 'Josh'
Oct 18,2019
0 people found
this helpful
Sophie is kind and patient in the conservation and helped me to find my accommodation in London for my degree. Appreciate this !...
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“Victorstone letting and sales agent...”

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Oct 16,2019
Minithumbup
By: 'MICHAEL'
Oct 16,2019
0 people found
this helpful
I used Victorstone both as a letting agent and in the end as a sales agent for my East London flat. In both cases, it was a satisfactory experience. They found me a tenant within a few days, handled all the negotiations and paperwork and ...
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“The worst agency...”

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Sep 24,2019
Minithumbdown
By: 'Emily'
Sep 24,2019
3 people found
this helpful
I lived in a Victorstone property for a year and they were the worst estate agents we have ever had. I had asked for the door in my room to be fixed 2 weeks after moving in (September 2018) and by the time I had left (August 2019) ...
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“Victorstone provided me a good and helpful se......”

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Sep 13,2019
Minithumbup
Iana
By: 'Rafael'
Sep 13,2019
0 people found
this helpful
Victorstone provided me a good and helpful service, where lack of communication was never a problem. Iana Burduja was fantastic. I do recommend Victorstone....
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“Victorstone - The cowboy estate agents....”

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Aug 28,2019
Minithumbdown
By: 'Natasha'
Aug 28,2019
7 people found
this helpful
If I could give no stars I would. I can not begin to explain how awful Victorstone are as an estate agents. I have been renting a property with them for a year now in London. Finally myself and my flatmates have moved out, thankfully, ...
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“Shawaiz was very helpful. Thanks to him I am ......”

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Aug 28,2019
Minithumbup
By: 'Genesia'
Aug 28,2019
0 people found
this helpful
Shawaiz was very helpful. Thanks to him I am now renting a very nice appartement in kings cross, 10 mins from my uni....
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“Very Happy Sellers...”

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Jul 10,2019
Minithumbup
Constantino
By: 'Mallory'
Jul 10,2019
1 people found
this helpful
We were very happy with the service we received from Victorstone Property Consultants (Martin and Constantino) we worked with when we were selling our flat recently. We hired Martin based on his down-to-earth and transparent nature. I really appreciated his quick responses and sound assessment ...
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“Constantino was great help from day one by bo......”

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Jul 02,2019
Minithumbup
Constantino
By: 'Guluzar'
Jul 02,2019
1 people found
this helpful
Constantino was great help from day one by booking the viewing in such short notice and also putting my offer to the seller was so smoothly done. During application for a mortgage the agent was very keen to help me arrange a mortgage with a ...
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Staff picture Iana
(50)
Staff picture Constantino
(14)
Staff picture Arbaz
Staff picture Aaliya
Staff picture Tahera
Staff picture Ayaz
Staff picture Alessandro
Staff picture Anastacia
Staff picture Aya
Staff picture Bryan
Staff picture Lauren
Staff picture Leah
Staff picture Saira
Staff picture Abdul
Staff picture Shamim
Staff picture Dorbes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible to the relevant Branch/Department Manager.
We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

WHAT WILL HAPPEN NEXT?
• We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office branch manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a further review to take place by a senior member of staff. In this instance, please write to Mr Anar Mossobir, Victorstone, 213 City Road, London EC1V 1JN.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact UK Association of Letting Agents (UKALA) on https://www.ukala.org.uk/contact-us/complaints-about-ukala-members/ or The Property Redress Scheme (PRS) on https://www.theprs.co.uk/Complain
Last updated at 1:00 AM 01/01/1970 by

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