94% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
91% lettings fee satisfaction
City:City Road and its surrounds - Hoxton and Islington to the north, Clerkenwell and the City to the south, St. Pancras and Somerstown to the west and Hackney and Bethnal Green to the east has undergone significant, multi-billion pound investment and regeneration over the last decade drawing in City ...
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City:
City Road and its surrounds - Hoxton and Islington to the north, Clerkenwell and the City to the south, St. Pancras and Somerstown to the west and Hackney and Bethnal Green to the east has undergone significant, multi-billion pound investment and regeneration over the last decade drawing in City professionals and urbanites to the areas new build houses and apartments, stunning warehouse conversions and period properties of all types.
Traditionally associated with bankers and insurance brokers, the City fringes are attracting a new breed of young creative talent who are drawn in by the effortless mix of old buildings and new technology as well as the areas world-class selection of restaurants, bars, clubs and shops.
City Road and its surrounds - Hoxton and Islington to the north, Clerkenwell and the City to the south, St. Pancras and Somerstown to the west and Hackney and Bethnal Green to the east has undergone significant, multi-billion pound investment and regeneration over the last decade drawing in City professionals and urbanites to the areas new build houses and apartments, stunning warehouse conversions and period properties of all types.
Traditionally associated with bankers and insurance brokers, the City fringes are attracting a new breed of young creative talent who are drawn in by the effortless mix of old buildings and new technology as well as the areas world-class selection of restaurants, bars, clubs and shops.
Latest Reviews
View all Reviews 911
3rd Jan 2023
reviewed by 'Maria'
3rd Jan 2023
reviewed by 'Maria'
23rd Nov 2022
reviewed by 'Mahnoor'
20th Nov 2022
reviewed by 'Antonia'
19th Nov 2022
reviewed by 'Vanessa'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 100% | £36,000 | £10,000,000 |
| Lettings | 95% | 91% | £270 | £4,333 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 152 | 2 | 470 | 22 | 127 | 1 | 99 | 0 | 32 | 6 |
Areas covered
- EC1
- EC2
- EC3
- N1
- N4
- N5
- N16
- SE11
Address
213 City Road
London
Greater London
EC1V 1JN
0207 858 1588
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
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Jan 15,2021
Jan 15,2021
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Iana is a very serious and helpful person.
And she is very fast and very efficient, she is a very patient person....
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Jan 13,2021
Jan 13,2021
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Iana has been very friendly, answering is due time all along the process, and very reassuring. She is definitely one of the best agent in town, and maybe the best!!...
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Jan 08,2021
Jan 08,2021
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Iana was very helpful and friendly throughout the renting process, making sure all of my questions and requests were answered. Thanks Iana...
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Jan 04,2021
Jan 04,2021
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Iana was extremely efficient in finding new tenants for me, especially with a lockdown looming. No time was wasted. Her manner was always polite and happy to help....
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Dec 09,2020
Dec 09,2020
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Smooth and hassle free process in progressing the viewings and tenancy agreement. Iana was proactive, friendly, open and professional throughout....
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Nov 27,2020
Nov 27,2020
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Victorstone Property Consultants, which advertises it without even checking it (according to their agent Sophie Wilkins). Furthermore, they intentionally omitted crucial information about the place (i.e. floor, moldy bathroom, shocking electrical system which failed on the first day of the tenancy and the fact ...
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Nov 20,2020
Nov 20,2020
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Very efficient and helpful, got my offer accepted in less than a day sinceI decided to reserve the property and the process was easy and clear....
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Nov 17,2020
Nov 17,2020
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Unorganised, Unconcerned, and Wholly Unreliable
Please read this in its entirety, this is 14 months' worth of bad experiences that I went through so you don't have to.
First off, they used to have a google review of ~3 stars with over 100 reviews, so I'm sceptical about ...
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Nov 14,2020
Nov 14,2020
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Ephraim showed us a flat in Kentish Town. He showed up at time and was very well prepared and helpful. I recommend him....
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Nov 12,2020
Nov 12,2020
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Sophie has been so helpful and professional. It’s not always easy to find the right place, but without her help I could have never done it. She’s done a great job and I could never thank her enough. All the Best Sophie ?...
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Nov 12,2020
Nov 12,2020
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Sophie is an extremely hard worker! I know she will do whatever it takes to help you find your home. And she will do it with much positivity, kindness and care. I cannot recommend her enough....
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Nov 08,2020
Nov 08,2020
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Iana was friendly, professional and supportive throughout the entire process. Her help was a key component in our finding a wonderful new flat. Many thanks!...
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Nov 07,2020
Nov 07,2020
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Very helpful and friendly and had all the answers to help us through the referencing process and everything. Which was fairly complex for us as we are first time renters and in a mixture of situations....
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Oct 05,2020
Oct 05,2020
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Iana responded quickly to questions and was always helpful and happy to explain contractual terms. Thanks Iana for your time!...
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Oct 05,2020
Oct 05,2020
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Zainab has been patient and continually willing to help through a frustrating moving process, and despite setbacks managed to secure our tenancy. She has continued to communicate with us on our issues after moving in, and has been pleasant to work with the whole time.
...
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Sep 30,2020
Sep 30,2020
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Sophie is very professional and hard worker. Although the market is very challenging during the pandemic, she found a suitable professional tenant in a very short time. She works non stop and very knowledgeable on a property. She is very delighted to work with her ...
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Sep 29,2020
Sep 29,2020
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Hi dealt with Sophie from Victorstone when I was looking for a studio as I am coming to London to study.
I found a property that suited me but Sophie told me that I wasn't eligible as I had no UK guarantor and couldn't pay 6 ...
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Sep 24,2020
Sep 24,2020
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Very helpful and kind. Overall I had great experience throughout the whole procedure. I would recommend Victorstone to anyone who is looking to rent....
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Sep 16,2020
Sep 16,2020
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Not only was Ephraim polite, he was helpful friendly and proactive in answering and delivering all the necessary details to our questions. Can't rate him enough. Thanks again....
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Sep 14,2020
Sep 14,2020
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Super helpful and friendly when showing us the property! Was very good with helping us with some of the issues with the property we viewed and very quick with the follow up when we said we wanted the property. 100/100...
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Sep 09,2020
Sep 09,2020
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Helpful and Enthusiastic
Sophie has been very communicative and helpful throughout the entire time she dealt with me. She is a true hustler and was very on the ball from day 1....
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Sep 04,2020
Sep 04,2020
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Showed us around three properties via WhatsApp video call, as neither of us were in London at the time. He explained the main rooms and features, but also showed off other benefits that we might not have noticed otherwise e.g. double-glazed windows, or heightened ...
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Aug 31,2020
Aug 31,2020
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I've had some pretty bad experiences with agents over the past 13 months. After shocking behaviour and no sale after 9 months with another city agent, I met Martin Press from Victorstone and a new experience of dealing with an agent began. So positive and energetic, so ...
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Aug 30,2020
Aug 30,2020
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Excellent service and support provided by Zoya Bhatti, during these difficult COVID-19 times. She was very helpful and very professional...
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Aug 26,2020
Aug 26,2020
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Thomas helped me find my first place in kilburn, a talented and we'll spoken individual with a talent for find homes and ensuring a smooth transaction, would recommend to anyone looking for a new home with and need a agent who is quick efficient and ...
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Aug 25,2020
Aug 25,2020
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Great experience. Friendly and super helpful! Sent lots of options through and was very active in finding the perfect place....
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Aug 25,2020
Aug 25,2020
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I’m a international student from New York City who has been living in student accommodation for the past 2 years. Due to Covid 19 I was ready to find a proper flat in central London. After using sites like right move and zoopla and encountering many ...
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Aug 22,2020
Aug 22,2020
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Naeman is really devoted to satisfy the client. He’s also very polite, helpful, and doesn’t mind taking time to explain the properties advantages and disadvantages in detail. Extremely professional!...
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Aug 22,2020
Aug 22,2020
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Sophie was excellent and attentive and always worked hard to try and find us the perfect place. She would reply quickly no matter the time and was one of the best estate agents I’ve met....
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Aug 21,2020
Aug 21,2020
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Naeman is very personable and helpful and goes above and beyond to make sure you're happy with your decision. He goes the extra mile and is trustworthy and sincere....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible to the relevant Branch/Department Manager.
We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
WHAT WILL HAPPEN NEXT?
• We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office branch manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a further review to take place by a senior member of staff. In this instance, please write to Mr Anar Mossobir, Victorstone, 213 City Road, London EC1V 1JN.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact UK Association of Letting Agents (UKALA) on https://www.ukala.org.uk/contact-us/complaints-about-ukala-members/ or The Property Redress Scheme (PRS) on https://www.theprs.co.uk/Complain
Last updated at 1:00 AM 01/01/1970 by
We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
WHAT WILL HAPPEN NEXT?
• We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office branch manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a further review to take place by a senior member of staff. In this instance, please write to Mr Anar Mossobir, Victorstone, 213 City Road, London EC1V 1JN.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact UK Association of Letting Agents (UKALA) on https://www.ukala.org.uk/contact-us/complaints-about-ukala-members/ or The Property Redress Scheme (PRS) on https://www.theprs.co.uk/Complain
Best Estate Agent in EC1V 
Best Letting Agent in EC1V 
