94% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
91% lettings fee satisfaction
City:City Road and its surrounds - Hoxton and Islington to the north, Clerkenwell and the City to the south, St. Pancras and Somerstown to the west and Hackney and Bethnal Green to the east has undergone significant, multi-billion pound investment and regeneration over the last decade drawing in City ...
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City:
City Road and its surrounds - Hoxton and Islington to the north, Clerkenwell and the City to the south, St. Pancras and Somerstown to the west and Hackney and Bethnal Green to the east has undergone significant, multi-billion pound investment and regeneration over the last decade drawing in City professionals and urbanites to the areas new build houses and apartments, stunning warehouse conversions and period properties of all types.
Traditionally associated with bankers and insurance brokers, the City fringes are attracting a new breed of young creative talent who are drawn in by the effortless mix of old buildings and new technology as well as the areas world-class selection of restaurants, bars, clubs and shops.
City Road and its surrounds - Hoxton and Islington to the north, Clerkenwell and the City to the south, St. Pancras and Somerstown to the west and Hackney and Bethnal Green to the east has undergone significant, multi-billion pound investment and regeneration over the last decade drawing in City professionals and urbanites to the areas new build houses and apartments, stunning warehouse conversions and period properties of all types.
Traditionally associated with bankers and insurance brokers, the City fringes are attracting a new breed of young creative talent who are drawn in by the effortless mix of old buildings and new technology as well as the areas world-class selection of restaurants, bars, clubs and shops.
Latest Reviews
View all Reviews 911
3rd Jan 2023
reviewed by 'Maria'
3rd Jan 2023
reviewed by 'Maria'
23rd Nov 2022
reviewed by 'Mahnoor'
20th Nov 2022
reviewed by 'Antonia'
19th Nov 2022
reviewed by 'Vanessa'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 100% | £36,000 | £10,000,000 |
| Lettings | 95% | 91% | £270 | £4,333 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 152 | 2 | 470 | 22 | 127 | 1 | 99 | 0 | 32 | 6 |
Areas covered
- EC1
- EC2
- EC3
- N1
- N4
- N5
- N16
- SE11
Address
213 City Road
London
Greater London
EC1V 1JN
0207 858 1588
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Jun 22,2021
Jun 22,2021
2
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I booked a viewing which was cancelled 2 minutes before the viewing was meant to go ahead. The agent was then an hour and a half late for the next viewing the following week. When giving an offer the next day (they were so late that ...
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Jun 09,2021
Jun 09,2021
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I came to London in the morning with a few flat tours and hoping to hear back by the end of the week, by the time I had seen the first flat I knew I loved the place, I wanted to move quickly to get ...
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May 25,2021
May 25,2021
1
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They then did not return the holding deposit. Unfortunately, they were bad at communicating with the management company of the building and did not complete the requested renovation. The landlord agreed that our holding deposit should be returned, as the company did not uphold their ...
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May 18,2021
May 18,2021
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They will hound you incessantly before you've put an offer in/paid, putting you under so much pressure/making it seem as though there's a countdown because of how often they follow up with you, then the moment they receive the money they'll seemingly drop ...
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May 18,2021
May 18,2021
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Iana was extremely helpful and kind. She made us feel extremely confident and helped with all questions and doubts. She helped us throughout the hunting and signing no process and made sure everything was in place for us....
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May 18,2021
May 18,2021
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Iana was helpful and quick to reply to all of our concerns. She was clear and made the whole process very easy for us!...
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May 12,2021
May 12,2021
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This was a difficult sale with many unexpected legal complexities; Martin was brilliant with his comms and his commitment to getting the sale completed. He worked with us every step of the way and helped to push progress through whenever the legal teams got bogged ...
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Apr 30,2021
Apr 30,2021
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Iana helped us find an incredible property and was so efficient at every stage of the process. She shows a lot of care for her clients and she made the process extremely easy. I would recommend Iana to any friends looking to rent or buy....
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Apr 29,2021
Apr 29,2021
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Sophie was very helpful and managed to find us somewhere in just a few days.
Always makes herself available day and night to get things done...
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Apr 29,2021
Apr 29,2021
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Sophie was tenacious in getting us the flat we wanted and negotiated with the landlord on our behalf. Very helpful!...
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Apr 28,2021
Apr 28,2021
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Went the extra mile every step of the way. She made sure we got our dream property. Lovely agent, great result....
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Apr 27,2021
Apr 27,2021
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My experience with Victorstone has been an excellent one! Good communication, professional service, immediate responses, and immense support and help at all levels. A huge thank you to the whole team, but especially to Iana who is responsible for making this otherwise time-consuming and stressful ...
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Apr 26,2021
Apr 26,2021
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Great experience dealing with Martin Press on our purchase of a townhouse in Spitalfields. Martin was very attentive and proactive throughout and shared his great knowledge of the property and area. Would definitely recommend....
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Mar 26,2021
Mar 26,2021
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Thank you Thank you Martin and Constantino. You came up trumps ! Very professional and friendly. I felt very secure having you as my agents.
I'm now ready to start the 2nd half of my journey im my new home.
Best wishes
Rochelle...
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Mar 25,2021
Mar 25,2021
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I want to report with immense satisfaction the excellent result achieved by Iana. I was periodically updated with continuity and accuracy throughout the tenant search period. The suggestions to properly draft the contract in this phase of market uncertainty (covid-19) have been invaluable. I hope ...
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Mar 22,2021
Mar 22,2021
1
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Very bad experience. All she does is fake promises, lies and changes her stance once you have submitted the deposit with them. She completely over promises and under-deliver. We had a hard time dealing with Victorstone. Do not recommend at all. Terrible experience....
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Mar 22,2021
Mar 22,2021
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Naeman showed us a property. He was punctual, professional, approachable and was happy to help with our needs and questions...
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Mar 22,2021
Mar 22,2021
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The experience was great. The agent was very knowledgeable, he explained everything and gave us a proper look at the property.
The agent was very friendly and made us feel comfortable.
Highly recommend...
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Mar 22,2021
Mar 22,2021
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Very helpful, was well informed, patient as we had our child and friendly. Also was not pushy and gave us our space to make a decision....
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Mar 20,2021
Mar 20,2021
0
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Serious attitude problem, pushy and arrogant.
Not sure if he was having a stressful day or because it wasn't his property as he was only helping his colleague to take care of the viewing, he didn't seem to care and was not polite at all. ...
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Mar 16,2021
Mar 16,2021
2
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Really Really Poor Customer Experience, called up to view a property, won't mention sales adviser name but he mentioned the seller will not accept the price. Called again to further explore a viewing and mentioned I may possibly alter price dependants on seeing the place ...
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Mar 17, 2021
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Dear Yousaf, thank you for offering your thoughts and feedback on Victorstone's sales team. I am sorry to hear that you felt you were given poor service. Yousaf, as I am sure you are aware, we are very much still in the midst of a global pandemic with government restrictions still in place. We have a duty of care to our vendors and their tenants (as is the case with this property) to ensure we prioritise the health and safety of all concerned. The occupants of this property have a newborn baby ...
Mar 08,2021
Mar 08,2021
0
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Sophie was very quick to respond and made herself available even into the evening. She was honest with me about the availability of the property I was looking at as it was in high demand. I did admittedly feel under pressure to make a quick ...
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Mar 01,2021
Mar 01,2021
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Iana was very helpful and friendly. She was very responsive from the beginning and helped me with all the questions I had.
She also stayed in contact to know how the move went....
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Feb 27,2021
Feb 27,2021
0
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Sophie has been amazing in the process of finding me the right place. Unlike most agents, she listens, understands your needs and only shares only the appropriate properties with you. Made my life very easy. I’m thankful....
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Feb 17,2021
Feb 17,2021
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Sophie was very helpful. She responded quickly to our queries and provided important information swiftly. We ended up renting from adifferent agency but the advice she gave us was excellent. I recommend her highly....
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Feb 17,2021
Feb 17,2021
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Sophie did a great, thorough viewing for us- lovely flat that fit our spec , good communication throughout. Would recommend!...
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Feb 17,2021
Feb 17,2021
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From start to finish, Sophie provided a service that exceeded all expectations. Communication was timely and clear throughout, keeping everything on track as best as possible during what could have been a really difficult time to move. They made it all feel very easy. Thank ...
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Feb 10,2021
Feb 10,2021
0
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Sophie and Laurence were efficient, friendly, and helpful with our property search. Would recommend their services when looking for a property to a friend!...
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“Stay away from Victorstone if you would like communication, integrity and your deposit back...”
Jan 30,2021
Jan 30,2021
0
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I have moved 3 times within the last year due to COVID-19 and a change in jobs and I have so far dealt with multiple agents. I can assure you that these are the worst staff members I ever came across. After selling their offer to ...
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Jan 21,2021
Jan 21,2021
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Iana sourced our apartment and was always very helpful throughout the process from initial searching to paying the deposit. She was always there to answer any questions and was great at negotiating our preferences with the Landlord. I would definitely go through Iana again in ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible to the relevant Branch/Department Manager.
We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
WHAT WILL HAPPEN NEXT?
• We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office branch manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a further review to take place by a senior member of staff. In this instance, please write to Mr Anar Mossobir, Victorstone, 213 City Road, London EC1V 1JN.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact UK Association of Letting Agents (UKALA) on https://www.ukala.org.uk/contact-us/complaints-about-ukala-members/ or The Property Redress Scheme (PRS) on https://www.theprs.co.uk/Complain
Last updated at 1:00 AM 01/01/1970 by
We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
WHAT WILL HAPPEN NEXT?
• We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office branch manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a further review to take place by a senior member of staff. In this instance, please write to Mr Anar Mossobir, Victorstone, 213 City Road, London EC1V 1JN.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact UK Association of Letting Agents (UKALA) on https://www.ukala.org.uk/contact-us/complaints-about-ukala-members/ or The Property Redress Scheme (PRS) on https://www.theprs.co.uk/Complain
Best Estate Agent in EC1V 
Best Letting Agent in EC1V 
