94% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
91% lettings fee satisfaction
City:City Road and its surrounds - Hoxton and Islington to the north, Clerkenwell and the City to the south, St. Pancras and Somerstown to the west and Hackney and Bethnal Green to the east has undergone significant, multi-billion pound investment and regeneration over the last decade drawing in City ...
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City:
City Road and its surrounds - Hoxton and Islington to the north, Clerkenwell and the City to the south, St. Pancras and Somerstown to the west and Hackney and Bethnal Green to the east has undergone significant, multi-billion pound investment and regeneration over the last decade drawing in City professionals and urbanites to the areas new build houses and apartments, stunning warehouse conversions and period properties of all types.
Traditionally associated with bankers and insurance brokers, the City fringes are attracting a new breed of young creative talent who are drawn in by the effortless mix of old buildings and new technology as well as the areas world-class selection of restaurants, bars, clubs and shops.
City Road and its surrounds - Hoxton and Islington to the north, Clerkenwell and the City to the south, St. Pancras and Somerstown to the west and Hackney and Bethnal Green to the east has undergone significant, multi-billion pound investment and regeneration over the last decade drawing in City professionals and urbanites to the areas new build houses and apartments, stunning warehouse conversions and period properties of all types.
Traditionally associated with bankers and insurance brokers, the City fringes are attracting a new breed of young creative talent who are drawn in by the effortless mix of old buildings and new technology as well as the areas world-class selection of restaurants, bars, clubs and shops.
Latest Reviews
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3rd Jan 2023
reviewed by 'Maria'
3rd Jan 2023
reviewed by 'Maria'
23rd Nov 2022
reviewed by 'Mahnoor'
20th Nov 2022
reviewed by 'Antonia'
19th Nov 2022
reviewed by 'Vanessa'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 100% | £36,000 | £10,000,000 |
| Lettings | 95% | 91% | £270 | £4,333 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 152 | 2 | 470 | 22 | 127 | 1 | 99 | 0 | 32 | 6 |
Areas covered
- EC1
- EC2
- EC3
- N1
- N4
- N5
- N16
- SE11
Address
213 City Road
London
Greater London
EC1V 1JN
0207 858 1588
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Images & Videos
Jun 18,2017
Jun 18,2017
2
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Lawrance is professional yet friendly and approachable.He works tirelessly to quickly achieve the best possible rent and the most suitable tenants.I would not hesitate to use him again (as indeed I have) and I warmly recommend him....
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Jun 15,2017
Jun 15,2017
3
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The servise Angelo has provided us with has been exceptional. Throughout the experience, not only was he very thorough and precise with the paperwork but he was also a really friendly and understanding person. 10/10!!!...
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Jun 08,2017
Jun 08,2017
2
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Robert was so helpful. We're all students and he really explained everything in detail to us:) Would definitely recommend....
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Jun 15, 2017
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Thanks Lulu
I am happy i was able to find you the apartment that you wanted and wish you well in your time there
Regards
Rob ...
Jun 04,2017
Jun 04,2017
2
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this helpful
John was competent and respectful. We found a flat quickly and felt like we could trust his advice. Thank you...
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Comment on agent fees
The agent fees are very high compared to others
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Jun 02,2017
Jun 02,2017
3
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Arun was very quick to respond and went back and forth s few times in negotiations for me. He took the time to offer me every option available. There were no surprises or bait and switches. He was professional and available which I find are ...
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Comment on agent fees
Seemed reasonable with all other companies.
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Jun 02,2017
Jun 02,2017
2
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I had the pleasure to be helped by Robert in finding my new home. Robert is very professional and responsive, he helped me throughout the negotiation phase and was always on top my needs and requests. Definitely one of the best estate agents I've ever ...
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Comment on agent fees
In line with market standards
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Jun 02, 2017
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Thank you for your kind words
I'm glad I was able to secure you a great flat with a great view
Regard
Rob@victorstone ...
Jun 02,2017
Jun 02,2017
3
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Arun was very helpful and honest person, which is a very critical character in real estate market. He is hardworking and does what ever it takes to put 2 parties on the same page to make the deal happen. He is also good at suggesting alternative ...
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Jun 02,2017
Jun 02,2017
3
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Professional and efficient, she always work with smile and give us all a good impression. Thanks very much for Emilie's help!...
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May 31,2017
May 31,2017
3
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Tricia was very helpful to us since the very first moment we met her. She was open, honest and really friendly. She is a trustworthy agent....
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May 26,2017
May 26,2017
2
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John was very helpful through the process of finding a property and signing our offers. Customer service was great and communication was amazing. Always got in contact very quickly and was very easy to reach when a question arose. Would definitely recommend particularly to students ...
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May 25,2017
May 25,2017
2
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Arun is extremely polite, helpful and patient. The process of seeing a property to securing it and receiving an offer was very quick and professional. We would definitely recommend him as an agent, he is always available to answer any questions you have about the ...
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May 24,2017
May 24,2017
1
people found
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John was very proactive when it came to helping us find a place. We gave him a description of the property we were looking for and he provided us constant updates on the best available that match out description....
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Comment on agent fees
Good
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May 24,2017
May 24,2017
2
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John was really helpful and was always able to answer questions that we had about the different cost of things (even though we had asked him the same question multiple times). He always kept us in the loop about what was going on with our ...
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Comment on agent fees
Agents fees are much more expensive than other agents we spoke to. Had the property not been cheap than lots of other places we would have had to have gone somewhere else due to the cost of the fees.
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May 23,2017
May 23,2017
2
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Having never been through the process of finding a house to rent before, I couldn't have asked for a better estate agent to help us find the perfect property. John went out of his way to find us somewhere which was suitable for our budget ...
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Comment on agent fees
The fee's were very reasonable.
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May 20,2017
May 20,2017
2
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Great service from Jas. Found a property ideal for me and my flat mate very quickly. Really happy with the speed of the process and the properties available. Jas was great, very knowledgable and nice to deal with. Good Job....
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May 19,2017
May 19,2017
1
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He was indeed a very friendly and helpful person. Very cheerful and gave a lot of useful tips that we need....
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May 19,2017
May 19,2017
1
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Mr.Young is very cheerful and it is easy to approach him with questions. Very very helpful and understands our requirements as students and found a property that was more than perfect within our budget....
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May 19,2017
May 19,2017
1
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Very responsive and super friendly. John is also helpful in recommending us properties that fit our criteria. Informative & excellent through and through!...
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Comment on agent fees
Good
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May 19,2017
May 19,2017
1
people found
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Most helpful and caring estate agent I think I may come across in over 7 years of living in London. Property she finally got for us was not even on the list for us to view, but she kindly took time out of the end of ...
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Comment on agent fees
Fee's are standard company policy no? I hate all agency fees in general, but the place was so nice that it really didn't matter too much on this occassion.
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May 19,2017
May 19,2017
1
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The viewing was very pleasant, having accessibility to all the rooms and being reassured on what is needed to be fixed by the time we move in...
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Comment on agent fees
Good, however not all questions were answered
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May 19,2017
May 19,2017
3
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Tricia was very helpful through out the whole process. She replied to the emails in no time in a very friendly way. It was very nice to have her as a letting agent....
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May 16,2017
May 16,2017
2
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She was correct, clear and proactive, even though the first meetings were not a success. Really helpful with all the details and the paperwork, easy enough to find her on phone / email. I would recommend her and, if the case, will ask for assistance again....
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Comment on agent fees
high fees compared to market average. really important cost that has almost made me change my rent priorities.
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May 15,2017
May 15,2017
3
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Just completed on the sale of my property. Brilliant service by Victorstone (Andrea/Dan/Elysia) - the sales team are super professional which makes a change to the aggressive "car salesman" attitude of other agents. The quality of their pictures, their floorplans, their use of ...
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Comment on agent fees
Fees are market rate.
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May 14,2017
May 14,2017
1
people found
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John worked tirelessly to find me tenants for my property and, after less than a week of instructing him, he not only found me excellent tenants but they were also ready to move. He has since arranged for my home to be valued by one ...
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Good
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May 19, 2017
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The agent's friendly, helpful and give useful tips ...
May 12,2017
May 12,2017
1
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Super kind counsellor for international student! I am really pleased to have a contract with him! Thank you so much, John!...
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May 11,2017
May 11,2017
1
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More than happy with the service Rob provided, he not only went out of his way to ensure that we secured the property, but also was incredibly helpful, professional and efficient. Thank you very much, we are delighted....
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Good
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May 12, 2017
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Thank you so much for the kind words, and i am glad we found you a great flat ( WITH THAT TERRACE !!) and good luck with your exams this year ...
May 11,2017
May 11,2017
1
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As a landlord it is refreshing to finally come across someone who is helpful, professional and gets the job done. Hopefully this is just the beginning of a long relationship....
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good
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May 11, 2017
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Thank you so much for the kind words and its also great for an agent to deal with such lovely and professional Landlords. And yes this will hopefully be just the start. ...
May 11,2017
May 11,2017
1
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Perfect in everything. Found the best agent out there. best support, best service.
I want to thank the whole team as well....
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May 11, 2017
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Thank you Stephen for your kind works, After the nightmare you had with your old landlord, Arunas and i are happy we were able to find such a great property for you all .
All the best
Rob ...
May 10,2017
May 10,2017
2
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I like Lawrance a lot. His manner, his enthusiasm, his instincts are all spot on. While he clearly knows his field he doesn't come across like he knows better than you. He is collaborative and takes your views on board, which I think is the ...
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Comment on agent fees
I would like a lower renewal fee.
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May 04,2017
May 04,2017
1
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Soraya was extremely helpful with the process throughout. She was diligent in making sure all the transition elements from tenant to tenant went extremely smoothly, liaised with my contractors and made it easy to let my property even while living abroad....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible to the relevant Branch/Department Manager.
We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
WHAT WILL HAPPEN NEXT?
• We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office branch manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a further review to take place by a senior member of staff. In this instance, please write to Mr Anar Mossobir, Victorstone, 213 City Road, London EC1V 1JN.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact UK Association of Letting Agents (UKALA) on https://www.ukala.org.uk/contact-us/complaints-about-ukala-members/ or The Property Redress Scheme (PRS) on https://www.theprs.co.uk/Complain
Last updated at 1:00 AM 01/01/1970 by
We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
WHAT WILL HAPPEN NEXT?
• We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office branch manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a further review to take place by a senior member of staff. In this instance, please write to Mr Anar Mossobir, Victorstone, 213 City Road, London EC1V 1JN.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact UK Association of Letting Agents (UKALA) on https://www.ukala.org.uk/contact-us/complaints-about-ukala-members/ or The Property Redress Scheme (PRS) on https://www.theprs.co.uk/Complain
Best Estate Agent in EC1V 
Best Letting Agent in EC1V 
