94% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
91% lettings fee satisfaction
City:City Road and its surrounds - Hoxton and Islington to the north, Clerkenwell and the City to the south, St. Pancras and Somerstown to the west and Hackney and Bethnal Green to the east has undergone significant, multi-billion pound investment and regeneration over the last decade drawing in City ...
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City:
City Road and its surrounds - Hoxton and Islington to the north, Clerkenwell and the City to the south, St. Pancras and Somerstown to the west and Hackney and Bethnal Green to the east has undergone significant, multi-billion pound investment and regeneration over the last decade drawing in City professionals and urbanites to the areas new build houses and apartments, stunning warehouse conversions and period properties of all types.
Traditionally associated with bankers and insurance brokers, the City fringes are attracting a new breed of young creative talent who are drawn in by the effortless mix of old buildings and new technology as well as the areas world-class selection of restaurants, bars, clubs and shops.
City Road and its surrounds - Hoxton and Islington to the north, Clerkenwell and the City to the south, St. Pancras and Somerstown to the west and Hackney and Bethnal Green to the east has undergone significant, multi-billion pound investment and regeneration over the last decade drawing in City professionals and urbanites to the areas new build houses and apartments, stunning warehouse conversions and period properties of all types.
Traditionally associated with bankers and insurance brokers, the City fringes are attracting a new breed of young creative talent who are drawn in by the effortless mix of old buildings and new technology as well as the areas world-class selection of restaurants, bars, clubs and shops.
Latest Reviews
View all Reviews 911
3rd Jan 2023
reviewed by 'Maria'
3rd Jan 2023
reviewed by 'Maria'
23rd Nov 2022
reviewed by 'Mahnoor'
20th Nov 2022
reviewed by 'Antonia'
19th Nov 2022
reviewed by 'Vanessa'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 100% | £36,000 | £10,000,000 |
| Lettings | 95% | 91% | £270 | £4,333 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 152 | 2 | 470 | 22 | 127 | 1 | 99 | 0 | 32 | 6 |
Areas covered
- EC1
- EC2
- EC3
- N1
- N4
- N5
- N16
- SE11
Address
213 City Road
London
Greater London
EC1V 1JN
0207 858 1588
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Images & Videos
Sep 20,2017
Sep 20,2017
6
people found
this helpful
this helpful
Patient and supportive. We had a close connection and he kept offering places and doing viewings on our tight schedule till we found the right place....
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Agent fees were reasonable and no surprises from the initial prediction.
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Sep 20,2017
Sep 20,2017
4
people found
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Dunica was very helpful and easy to talk to. I was not easy to please but she was very cooperative and understanding, so I'd definitely recommend her to anyone looking for a flat....
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Comment on agent fees
Good
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Sep 17,2017
Sep 17,2017
5
people found
this helpful
this helpful
He was Amazing!
Thanks to him we could rent the perfect flat for us in London from abroad, which is a difficult task. He will always try to have in mind your interests and be available to resolve any inquiries.
If you need a diligent, ...
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Comment on agent fees
Standard
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Sep 12,2017
Sep 12,2017
6
people found
this helpful
this helpful
I would like to thank Angelo & Arun for their continued support during and after the rental of my apartment. They always kept me well informed and always updated me promptly during the process. I look forward to using Victor Stone estate agents again in the ...
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Comment on agent fees
Very happy with the fees.
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Sep 11,2017
Sep 11,2017
3
people found
this helpful
this helpful
Angelo is an amazing property agent who is responsive, reassuring and reliable. He solved my problems effectively and ensured I moved in on the agreed date. Even though I haven't had the best experience with Victorstone, I really enjoyed Angelo's service....
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Comment on agent fees
Fair if it's Angelo
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Sep 11,2017
Sep 11,2017
4
people found
this helpful
this helpful
very good presentable experienced agent. makes that extra effort. able to understand requirements and good time keeping. good communication skills...
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Comment on agent fees
cannot comment
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Sep 10,2017
Sep 10,2017
3
people found
this helpful
this helpful
Fast, Factual, Friendly. Definately would recommend Maia at any time if you are looking for Place in Londons wonderful Camden District....
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Sep 07,2017
Sep 07,2017
4
people found
this helpful
this helpful
John was very welcoming, professional, honest, and knowledgeable.We were well aware of he difficult task ahead, finding a place within short notice. John has been extremely helpful, hardworking, and succeeded to find the perfect home to match our requirements in only one day. Impressive, ...
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Sep 07,2017
Sep 07,2017
4
people found
this helpful
this helpful
John was a magnificent help throughout the entire process. He understood our requirements straight away and showed us properties that were absolutely perfect for our needs. When we had made a decision on a property he helped us through the process with ease and confidence, ...
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Comment on agent fees
Average fees
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Sep 06,2017
Sep 06,2017
4
people found
this helpful
this helpful
I found Arun to be very professional and knowledgeable, and he made our business transact very smoothly. I would recommend him to others looking for flat rentals....
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Sep 05,2017
Sep 05,2017
4
people found
this helpful
this helpful
Very professional, polite and proactive (big plus). He helped us secure the property in a a quick and efficient way. Would definitely reccomend to anyone....
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Comment on agent fees
Slightly above market prices.
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Sep 01,2017
Sep 01,2017
8
people found
this helpful
this helpful
John was extremely helpful in finding us our property, the service and customer care we received was excellent and the speed in communication and responsiveness was great. The service provided to us by John was highly appreciated from start to end, as we are somewhat ...
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Comment on agent fees
Good
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Yes
Aug 31,2017
Aug 31,2017
3
people found
this helpful
this helpful
I genuinely can't praise Kirill highly enough. For various reasons and in no small part due to my solicitor, the sale of my flat was a very long drawn out and difficult process. I felt totally supported by Kirill throughout, he was an excellent communicator, ...
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Comment on agent fees
They were in line with other Agent's fees
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Aug 30,2017
Aug 30,2017
2
people found
this helpful
this helpful
Very helpful with any queries or requests. Always easy to get hold of and would return calls immediately if unavailable. Made the process as easy as possible for first time buyer....
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Aug 28,2017
Aug 28,2017
3
people found
this helpful
this helpful
He is very helpful and professional. He replies to almost every email instantly and messages instantly and very supportive with house suggestion....
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Comment on agent fees
I am quite happy with the agent fee but I dont want to pay the landlord fee
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Aug 25,2017
Aug 25,2017
2
people found
this helpful
this helpful
As we were running out of time in our search for a flat, John helped us find exactly what we were looking for in no time.
We only had a few days to sort everything out and he could not have been more helpful and ...
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Aug 25,2017
Aug 25,2017
1
people found
this helpful
this helpful
Dunica was incredibly helpful and friendly throughout the whole process of renting my accommodation. She was very informative throughout. As first time renters going into our second year of university she definitely made us knowledgeable and excited about finding our first property. We were all ...
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Good
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Aug 25,2017
Aug 25,2017
1
people found
this helpful
this helpful
Rob was very helpful and supportive. We were not in the UK when we decided to rent the house but he helped us by providing a lot of information and pictures to show us the place in the best way possible.
He made things easy ...
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Aug 25,2017
Aug 25,2017
1
people found
this helpful
this helpful
Emelie was able to arrange a viewing for us at very short notice. She was very friendly and helpful and drove all four of us in her car to a second property. We ended up making an offer on the first property we saw and ...
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Comment on agent fees
Higher than some others I have dealt with, but we have been pleased with the quality of the service.
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Aug 24,2017
Aug 24,2017
1
people found
this helpful
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Excellent service - Elysia and Ben have been super helpful and professional. They have always made themselves available to answer our questions, help us during the process. They have great interpersonal skills which made it a lot easier for us for our first property purchase! ...
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Aug 23,2017
Aug 23,2017
3
people found
this helpful
this helpful
like always, John made a good job for me and my company. Find a nice property and always are firendly with my questions and any special request a made to him. Thanks John you are a very important part of my company success....
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Comment on agent fees
no problem with the fees
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Aug 23,2017
Aug 23,2017
2
people found
this helpful
this helpful
Simon and Diellza have worked hard for us, being available every step of the way. They have gone above and beyond (especially Diellza) and have made this first time, sometimes tricky experience of selling a house, more bearable with their unrelenting support.
We would definitely ...
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Comment on agent fees
Reasonable - they have worked for the fee!
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Aug 23,2017
Aug 23,2017
1
people found
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It was a very smooth and straight forward process, very on top of every detail untill the very last step....
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Aug 23,2017
Aug 23,2017
1
people found
this helpful
this helpful
My experiences with Emelie were nothing but amazing. She was very patient and tentative, and always explained every step of the letting process clearly. She didn't mind if I called her 4 times a day to ask about something and always had a positive attitude. The ...
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Comment on agent fees
I was pleasantly surprised about the fees, they were not as high as I expected them to be.
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Aug 18,2017
Aug 18,2017
1
people found
this helpful
this helpful
A great person to work with, Organise and helpful when needed.
I'm grateful to collaborate together in renting my properties....
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“They let my property quickly and efficiently, excellent communication throughout ......”
Aug 09,2017
Aug 09,2017
3
people found
this helpful
this helpful
They let my property quickly and efficiently, excellent communication throughout from both the letting agent and admin. I would recommend this agent....
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Comment on agent fees
Good
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Aug 07,2017
Aug 07,2017
1
people found
this helpful
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I couldn't be happier with the service I received from Victorstone. They were always keeping me up to date with viewings and feedback and I can not fault their service in any way. I would definitely recommend using them to anyone and I would definitely ...
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Comment on agent fees
Agents fee were very competitive
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Aug 05,2017
Aug 05,2017
1
people found
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Angelo assist me to rent my flat, 99B Albion road I enjoyed working with him. He was spot on understanding the potential of the property and identified suitable couple. I am happy with my new tenants turn out to be legal counsel and computer programmer ...
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Good
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Aug 04,2017
Aug 04,2017
2
people found
this helpful
this helpful
Angelo Guided us with exceptional care & service though the process of letting a flat. I can only highly recommend him....
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Aug 03,2017
Aug 03,2017
2
people found
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Tricia was very helpful and responsive. She was quick to respond to phone calls and text messages and also called as soon as she heard news....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible to the relevant Branch/Department Manager.
We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
WHAT WILL HAPPEN NEXT?
• We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office branch manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a further review to take place by a senior member of staff. In this instance, please write to Mr Anar Mossobir, Victorstone, 213 City Road, London EC1V 1JN.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact UK Association of Letting Agents (UKALA) on https://www.ukala.org.uk/contact-us/complaints-about-ukala-members/ or The Property Redress Scheme (PRS) on https://www.theprs.co.uk/Complain
Last updated at 1:00 AM 01/01/1970 by
We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
WHAT WILL HAPPEN NEXT?
• We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office branch manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a further review to take place by a senior member of staff. In this instance, please write to Mr Anar Mossobir, Victorstone, 213 City Road, London EC1V 1JN.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact UK Association of Letting Agents (UKALA) on https://www.ukala.org.uk/contact-us/complaints-about-ukala-members/ or The Property Redress Scheme (PRS) on https://www.theprs.co.uk/Complain
Best Estate Agent in EC1V 
Best Letting Agent in EC1V 
