Urban Patchwork
4.9/5, 87 reviews
97% recommended
100% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction
Our award-winning agency only opened its doors in spring 2018, but we have already firmly established ourselves in the SE16 area with a successful track record in a challenging market. We adhere to the highest standards, always act with integrity, treat customers with respect, ensure properties are marketed in the right ... show more Our award-winning agency only opened its doors in spring 2018, but we have already firmly established ourselves in the SE16 area with a successful track record in a challenging market. We adhere to the highest standards, always act with integrity, treat customers with respect, ensure properties are marketed in the right way and set out to exceed expectations at every step.

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Latest Reviews

 View all Reviews 87
17th Dec 2024
reviewed by 'KD'
“Our purchase was protracted and difficult and Toby was great at walking the line between pushing his client along and ......”
6th Dec 2024
reviewed by 'Dan P'
“Toby provided exceptional service throughout the process of selling our property. Despite our remote location, he consistently kept us well-informed ......”
24th Sep 2024
reviewed by 'Anonymous'
“My experience with them ( Toby specifically ) was nothing short of a nightmare. They are incredibly untrustworthy, sneaky, and outright dishonest. ......”
1st Jun 2024
reviewed by 'Damien'
“A big thank you to Urban Patchwork for their customer service and professionalism. Urban Patchwork stood out from the beginning ......”
29th Apr 2024
reviewed by 'Stephanie Wilson'
“Urban Patchwork is the best estate agent I've ever dealt with. I wouldn't hesitate to recommend them or work with ......”
7th Apr 2024
reviewed by 'Javier'
“Excellent service from Toby at Urban Patchwork. They not only assisted my partner and me with the properties they had ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 98% £295,000 £850,000
Lettings 100% 96% £1,350 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 1 20 1 32 1 19 0 3 0
Areas covered
  • SE16
  • SE8
  • SE1
  • SE10
  • SE14
Address

Unit B Ensign House, Rope Street
London
Greater London
SE16 7EX
0207 043 2348

update staff | update details

Opening Hours
  • Monday: 09:30 - 18:30
  • Tuesday: 09:30 - 18:30
  • Wednesday: 09:30 - 18:30
  • Thursday: 09:30 - 18:30
  • Friday: 09:30 - 18:00
  • Saturday: 10:00 - 15:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“We just bought our first house with Urban Pat......”

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Feb 26,2020
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By: 'Rubi'
Feb 26,2020
1 people found
this helpful
We just bought our first house with Urban Patchwork. Toby was extremely responsive throughout the process and was proactive in following up with solicitors to ensure that delays were minimised. He really helped move the sale through and we were very pleased with Urban Patchwork's ...
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“First flat in London...”

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Feb 17,2020
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By: 'Lynn'
Feb 17,2020
0 people found
this helpful
I bought my first apartment in London thanks to Urban Patchwork. The whole team, but especially Tessa and Tobi, were very helpful, efficient and ensured the whole process went as smoothly as possible. They communicated very well and frequently with both me and the seller, ...
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“An absolute pleasure......”

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Dec 27,2019
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By: 'Rachel'
Dec 27,2019
0 people found
this helpful
Tessa and Toby were fantastic helping me with my flat purchase, from my initial viewing right up to completion - they were incredibly reactive and it was a pleasure working with them - I would highly recommend!...
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“Not your average estate agents...”

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Dec 16,2019
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By: 'Katherine'
Dec 16,2019
1 people found
this helpful
Urban Patchwork were fantastic. They provided an open, honest approach to selling our property and managed the whole process professionally and pro-actively whilst always keeping us up to date. I would highly recommend....
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“Excellent service...”

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Dec 03,2019
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By: 'Albert'
Dec 03,2019
1 people found
this helpful
Urban Patchwork has proved to be efficient and very helpful at all times during the sale of my property. I will contact them next time I need an estate agent. I do not hesitate to recommend them....
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“Very pleased...”

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Dec 02,2019
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By: 'Seller'
Dec 02,2019
1 people found
this helpful
A pleasure to deal with Toby and Tessa. A very professional service and such nice people to deal with. Made what I thought would be a difficult time so much easier....
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“A unique kind of estate agent. fact that Urban Patchwork is a social ent......”

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Nov 13,2019
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By: 'Jolyon'
Nov 13,2019
1 people found
this helpful
The fact that Urban Patchwork is a social enterprise is what first attracted us to this agency. That alone would not have been enough to persuade us to use them, but Toby’s and Tessa’s professional background and approach certainly persuaded us that they ...
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By: Albert
Nov 29, 2019
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Urban Patchwork has proved to be efficient and very helpful at all times I will contact them next time I need an Estate Agent I would not hesitate to revomend them ...

“It feels all too rare to have an estate agenc......”

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Nov 05,2019
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By: 'Amy'
Nov 05,2019
1 people found
this helpful
It feels all too rare to have an estate agency that not only has their clients in mind, but the wider health of housing in London. I recently bought a house through Urban Patchwork - Tessa and Toby provide a professional service that also feels ...
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“Outstanding company...”

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Sep 10,2019
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By: 'Mark'
Sep 10,2019
1 people found
this helpful
A very refreshing change to deal with an estate/lettings agency that is so professional, organised, diligent, personable and knowledgeable. And not a pointy shoe or shiny suit in sight. The usual stereotypical estate agent persona doesn't feature here, and what you get is an ...
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“A pleasure to buy through...”

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Aug 27,2019
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By: 'Lizzie'
Aug 27,2019
1 people found
this helpful
I bought my house through urban patchwork. They were great throughout the process, helping chase solicitors who were being very slow and keeping it all on track. Having experienced the painful process of buying though awful estate agents in the past this was a welcome ...
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“Urban Patchwork were exceptional in their han......”

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Jun 21,2019
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By: 'Buyer'
Jun 21,2019
1 people found
this helpful
Urban Patchwork were exceptional in their handling of a complex process, always enthusiastic and eager to move things along positively and with great understanding and a refreshing upbeat modern attitude. They have a delightful knowledge of the area and friendly approach. I would highly recommend ...
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“Excellent customer care and service...”

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Jun 14,2019
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By: 'AG'
Jun 14,2019
2 people found
this helpful
Toby and Tessa both did an excellent job for us. They were very quick to find the right tenants and helped in every stage of the process to get things off the ground and going. I definitely go back to them again....
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Comment on agent fees
Agent fees are competitive
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“Fabulous letting agents...”

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Jun 05,2019
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By: 'J'
Jun 05,2019
2 people found
this helpful
I have been letting property for over 20 years, and this is the first estate agent that I have encountered who really does his homework, both in advance of seeing the property and meeting me for the first time, as well as in the preparation of ...
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Comment on agent fees
Fees are no more than average, and the service is very, very much better than other estate agents. This is what a good estate agent is like - Wow!
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“A gem among agencies...”

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May 29,2019
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By: 'Paulina'
May 29,2019
3 people found
this helpful
My experience with Urban Patchwork was a little atypical: unprompted, Toby lent me a helping hand in dealing with another agency. Having left my details with Toby some months prior, I then found a flat with another agency, one of the big names. I soon ...
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“1st Class service...”

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May 28,2019
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By: 'Stephen'
May 28,2019
3 people found
this helpful
I recently sold my apartments through Urban Patchwork, after initially listing it with an online agents with 1 viewing in 3 months and no sign of movement! Within 48 hours with Urban Patchwork I had 2 viewings and within a week it was sold for full asking price! Toby ...
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Comment on agent fees
Fee were reasonable and fair
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“Great service...”

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May 24,2019
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By: 'Andrea'
May 24,2019
3 people found
this helpful
We recently moved into a property with the help of Urban Patchwork. We dealt with Toby who was extremely helpful and it was a seamless process from start to finish. I would highly recommend them as an estate agent....
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Comment on agent fees
Very good
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“Perfect agency...”

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May 15,2019
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By: 'Simona'
May 15,2019
3 people found
this helpful
Couldn't recommend Urban Patchwork enough, from the moment we enquired about the place the whole experience has been remarkable, both efficient and very friendly. Tessa and Toby have been super quick to reply, always providing all the necessary information and options, making sure the best ...
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Comment on agent fees
Great fees
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“very professional service...”

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May 13,2019
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By: 'Irene'
May 13,2019
3 people found
this helpful
As a first time landlord Toby has held my hand along the way. He has provided a very professional service and explained all steps of the process, also organising remedial works where needed very promptly. They found me tenants within a week of the flat ...
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Comment on agent fees
Fees are average
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“Prompt, helpful and a complete pleasure to work with...”

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Apr 10,2019
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By: 'Thomas'
Apr 10,2019
3 people found
this helpful
Toby responded all of emails and call quickly, providing in depth and helpful advise and knowledge, not just about the properties but the local area. He's the only estate agent who's treated us with respect, and answered our questions without treating us like fools. Of ...
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“Excellent service...”

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Feb 25,2019
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By: 'Jessica'
Feb 25,2019
3 people found
this helpful
We had a really positive experience using Urban Patchwork to sell our flat. Both Tessa and Toby were very professional, with excellent interpersonal skills and were very quick at responding and keeping us updated at every step of the way. They really did go out ...
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Comment on agent fees
Good
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“Personal service!...”

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Feb 20,2019
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By: 'Matilda'
Feb 20,2019
3 people found
this helpful
Urban Patchwork are the best estate agents I've ever known! Toby has been so helpful and every question we've had he has answered immediately. The response rate is amazing and the service is personal and friendly, always. Massive thank you to them. We absolutely love ...
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“New Cross home...”

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Feb 19,2019
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By: 'Jessica'
Feb 19,2019
3 people found
this helpful
Toby (and Tessa!) have restored our faith in estate agents. Having dealt with horrendous, uncommunicative and unreliable landlords for the entirety of my renting life Urban Patchwork have been a breath of fresh air. Thank you so much for finding us our gorgeous new home ...
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Comment on agent fees
Incredibly reasonable. More agents should be social enterprises!
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“Most amazing estate agents!...”

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Jan 28,2019
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By: 'Michael'
Jan 28,2019
3 people found
this helpful
Toby and Tessa were always available every step of our buying journey. They just made the whole process easier. They went above and beyond to make sure buyers, sellers and solicitors talk to each other. Highly recommended!...
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“Exceptional service...”

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Dec 10,2018
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By: 'BQ'
Dec 10,2018
5 people found
this helpful
When my flat became vacant it needed refurbishment. Toby helped me refine my specification of work needed, found excellent contractors and supervised the work. I was delighted with the result and appointed Toby to find me new tenants, now in occupation, and to manage the ...
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Comment on agent fees
Competitive; reasonable for the service provided.
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“Fast and friendly...”

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Aug 08,2018
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By: 'Joy'
Aug 08,2018
5 people found
this helpful
Tessa and Toby are very friendly, approachable, professional and dedicated individuals that work thoroughly and quick at the same time, to achieve their clients needs. They led us through the prosess of finding the right tennants with honesty and no nonsense professionalism. Their company's ethos ...
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Comment on agent fees
Very good.
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“Brother and Sister Estate Agents Extraordinaire...”

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Jul 18,2018
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By: 'Jeannie'
Jul 18,2018
7 people found
this helpful
As far as I know Urban Patchwork are relatively new and I would recommend them head and shoulders above the other SE16 competitiors. I have bought and sold quite a lot in the London property market in the last 20 years and this tIme, I was ...
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Comment on agent fees
Several special offers currently on. As far as I can tell, their prices are unbeatable
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“Excellent customer service...”

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Jul 16,2018
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By: 'SE16'
Jul 16,2018
6 people found
this helpful
Urban Patchwork are a breath of freah air among estate agents. They take the time to get to know you, the property and how it compares to similar ones in the area. Their customer service and professionalism (flexibility, responsiveness, commitment to sale) is unrivalled from ...
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 17/03/2023, 6:02 PM by Toby Gooding
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:02 PM 17/03/2023 by Toby Gooding

Awards won by Urban Patchwork

Regional Awards won by Urban Patchwork

Individual Branch Awards

London, SE16



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