95% sales valuation accuracy
96% sales fee satisfaction
Underhill Real Estate Agents is a genuinely independent, local business, which places Customer Service at the heart of our operations.While 'everyone' says that, our business is structured to ensure that is the case. The clearest example - we pay our staff salaries, not commissions. First, peoples' lives are not ...
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Underhill Real Estate Agents is a genuinely independent, local business, which places Customer Service at the heart of our operations.
While 'everyone' says that, our business is structured to ensure that is the case. The clearest example - we pay our staff salaries, not commissions. First, peoples' lives are not commodities to be bought and sold like used cars or photocopiers. Second, if a staff member needs a 'bonus' to do their job properly, they have no place at our company.
So, we employ people whose motivation is to do a good job and to help people through the tricky times of moving home.
Of course we sell and rent lots of houses - we don't believe that anyone buys a house they don't like because the agent is a great salesperson, but we can help to you to present your home well if you are selling, and our marketing and follow-up is top class.
If you are buying, we are happy to help find something perfect for you, and we're very happy to advise on price, area and value, even if the house you've found is not on our books. After all, you are moving to our neighbourhood, and we want to make you welcome.
As the senior staff are landlords ourselves, we understand very well that a rental property is a business investment. That means we will give your rental property the best of care - which is great news for tenants, too, because a part of that is resolving any issues to keep the property in top condition and the current tenants happy.
Nobody - landlord or tenant - wants the house empty, or falling into disrepair because problems are left to grow. Landlords (and tenants) might also be reassured to know we don't charge the appalling extras that some other companies add in - so, no charge for 'viewing' for tenants or set-up for landlords; and no charges for (usually unnecessary) contract renewals.
We specialise in Residential Sales and Lettings, providing offices in Exeter and Dawlish, and services across south and mid Devon.
While 'everyone' says that, our business is structured to ensure that is the case. The clearest example - we pay our staff salaries, not commissions. First, peoples' lives are not commodities to be bought and sold like used cars or photocopiers. Second, if a staff member needs a 'bonus' to do their job properly, they have no place at our company.
So, we employ people whose motivation is to do a good job and to help people through the tricky times of moving home.
Of course we sell and rent lots of houses - we don't believe that anyone buys a house they don't like because the agent is a great salesperson, but we can help to you to present your home well if you are selling, and our marketing and follow-up is top class.
If you are buying, we are happy to help find something perfect for you, and we're very happy to advise on price, area and value, even if the house you've found is not on our books. After all, you are moving to our neighbourhood, and we want to make you welcome.
As the senior staff are landlords ourselves, we understand very well that a rental property is a business investment. That means we will give your rental property the best of care - which is great news for tenants, too, because a part of that is resolving any issues to keep the property in top condition and the current tenants happy.
Nobody - landlord or tenant - wants the house empty, or falling into disrepair because problems are left to grow. Landlords (and tenants) might also be reassured to know we don't charge the appalling extras that some other companies add in - so, no charge for 'viewing' for tenants or set-up for landlords; and no charges for (usually unnecessary) contract renewals.
We specialise in Residential Sales and Lettings, providing offices in Exeter and Dawlish, and services across south and mid Devon.
Latest Reviews
View all Reviews 57
12th Apr 2021
reviewed by 'Lorraine'
18th Dec 2020
reviewed by 'Maureen'
28th Aug 2019
reviewed by 'Sari'
7th Jun 2019
reviewed by 'DISSAPPOINTED'
13th Feb 2019
reviewed by 'Barbara'
7th Jan 2019
reviewed by 'Maddy'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 96% | £24,000 | £265,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 14 | 0 | 11 | 1 | 20 | 1 | 8 | 0 | 2 | 0 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Latest Properties
for Sale 93
Apr 12,2021
Apr 12,2021
0
people found
this helpful
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We sold our house on the very first viewing but when we lost our first buyer due to unforeseen circumstances the staff at Underhills were straight on it and re listed getting us a new buyer within days.
Their follow up was great and Emma ...
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Jul 08, 2021
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Andy was very helpful, friendly and professional. Communication was kept up throughout which set our mind at ease. I would highly recommend Underhill Estate agents. ...
Dec 18,2020
Dec 18,2020
0
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Andy and his team were first class. Kept me in touch at all times. Great service and would thoroughly recommend them. Maureen...
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Aug 28,2019
Aug 28,2019
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Andy and the team went above and beyond with our house, we were fully aware that it would take time to sell but the support and the feedback from Underhills meant we felt a lot more comfortable. They helped us through the process and I ...
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Jun 07,2019
Jun 07,2019
1
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False assurances.
Promised to keep in touch on a weekly basis and didn't. Said there wasn't any reason why any house shouldn't sell within 4 weeks, ours didn't and nor did our neighbours who were also with Underhills. Both now with other agents. Apparently over 90% of ...
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Feb 13,2019
Feb 13,2019
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Andy and Will went beyond expectation when i purchased a property. Nothing was too much trouble. explained everything in detail. Would certainly recommend Underhills when purchasing a property....
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Not applicable
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Jan 07,2019
Jan 07,2019
0
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I'm so glad I chose Underhill to manage my property while I was abroad for 12 months.
They found reliable, considerate and respectful tenants who took great care of my home. They did everything they promised to do, and also went above and beyond several times.
...
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Very reasonable fees and worth every penny for the service you get.
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“Highly professional and always willing to go beyond any expectations, always very helpful and willing to help in any way. A pleasure to deal with....”
Dec 14,2018
Dec 14,2018
0
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Highly professional and always willing to go beyond any expectations, always very helpful and willing to help in any way. A pleasure to deal with....
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Good
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Dec 10,2018
Dec 10,2018
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The whole transaction from initial viewing to picking up the keys was painless
Very friendly branch with professional knowledgeable staff
Would highly recommend...
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N/A
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“I can highly recommend Underhills Estate Agents. The entire process of selling was done seamlessly, and very professional throughout....”
Nov 23,2018
Nov 23,2018
0
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Andy could not have been more helpful. His professional manner, advice and support throughout the process made our experience of selling very positive. This was especially welcome as we do not live locally. I would highly recommend Underhills....
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Comment on agent fees
Good value.
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Oct 22,2018
Oct 22,2018
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We have rented our property through Underhill for more than 10 years. The staff has always been efficient, helpful, proactive and friendly. They were also very helpful when we finally decided to sell the property....
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Comment on agent fees
very reasonable
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May 06, 2019
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Just a quick email to thank your team in South Street for the excellent, professional service they provide.
You may get emails complaining about service but sometimes we forget to tell you about the good service that we experience. It can be a difficult act to balance the requirements of both tenants and landlord it what is sometimes an demanding environment but I feel that both Jon and Ed do this very well. I have been with quite a few letting agents over the years but I think your current ...
Oct 17,2018
Oct 17,2018
0
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Andy and the team couldn't have done more to ensure a smooth and timely sale for us. Communication was outstanding throughout, Andy continued to support us post-completion, consistently going above and beyond his duties! Underhill came highly recommend, we've used them twice, and continue to ...
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Comment on agent fees
Excellent - highly competitive.
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Sep 18,2018
Sep 18,2018
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Andy Sims is a pleasure to do business with. He has a clear idea of property values, makes sensible suggestions - and found our buyer very quickly! He was also quick to resolve some hold-ups our buyer had along the way, keeping us updated and ...
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Comment on agent fees
very fair
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Aug 01,2018
Aug 01,2018
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I always found Underhills professional, honest, polite and very helpful in all my dealings with them as letting agents. I would certainly recommend them to anyone who is a landlord....
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Comment on agent fees
The fees were fine, pretty standard I think.
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Jul 09,2018
Jul 09,2018
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Underhill, specifically Andy, offered a personal, first class service throughout.
I was impressed by the dedication by Andy and the team, together with their commitment to ensure (within their capacity) all ran smoothly.
Communication from Underhill was speedy and I was always well informed of ...
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N/A
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May 04,2018
May 04,2018
0
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Dealt with Andy Sims for our house purchase. He was always very helpful and approachable throughout the whole stressful process! Thanks Andy!...
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Apr 07,2018
Apr 07,2018
1
people found
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I would like to say how very impressed I have been with the exceptional care and service I have received from Andy Sims, Will and Dan from Underhills Estate Agents in Cowick Street, Exeter. They introduced me to the amazing marketing techniques of a Drone, ...
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Comment on agent fees
Very good, especially for the extra care and extra jobs providedAttachments
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Mar 31,2018
Mar 31,2018
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Big thanks must go to Andy Sims, for he worked very hard to see our sale went through and made sure all parties in the chain stayed positive during the 6 months this took to complete due to the property we were buying being sold was ...
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Comment on agent fees
Fees were agreed at an early stage and we were happy. Good we be our comment here .
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Oct 13,2017
Oct 13,2017
1
people found
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Delighted with the service from Underhill estate agents. Andy was knowledgeable, helpful and efficient. The process of buying through Underhill was easy and straightforward. Nothing was too much trouble and all queries were answered quickly and accurately. Working with Andy and his team made house ...
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Not applicable
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Oct 03,2017
Oct 03,2017
2
people found
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I don't often write reviews but felt compelled to write this because the service from Underhills really was outstanding. I appreciated not being given the sales pitch I'd expected in favour of some honest and frank advice. The whole team* supported me thought both sale ...
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Comment on agent fees
Same as every other agent i spoke to in the area.
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Sep 29,2017
Sep 29,2017
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I'm not going to review a single person as so many helped us through the long long journey. Service was outstanding from start to finish. I wouldn't hesitate to use them again in the future...
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Comment on agent fees
Very responsible for the amount of work that they completed.
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Aug 22,2017
Aug 22,2017
1
people found
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My experience of Underhills was excellent. They went beyond the call of duty and were always positive and helpful in the selling process - even when prospective buyers were being difficult and demanding. They were throughout professional and communicated well through the process....
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Comment on agent fees
Very reasonable fees for a excellent service
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Aug 19,2017
Aug 19,2017
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Underhill's were excellent in every respect. Lovely helpful staff and great service all round. Always keen to keep us informed every step of the way. Thank you!...
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Comment on agent fees
Good
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Aug 19,2017
Aug 19,2017
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So glad we chose Underhills for our house sale. They worked really hard to make the move happen quickly and smoothly (we moved 8 weeks after instructing them to sell). Communication between us and our buyer was suberb - Underhills made the whole process easy and ...
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Good
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Jul 24,2017
Jul 24,2017
2
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Used Underhills for the sale of my St.Thomas property. Andy valued my property honestly and talked me through how they would get the best price for my house and then did get me more than the asking price. Felicity progressed the move and seemed ...
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Good
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Mar 07,2017
Mar 07,2017
3
people found
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Great work during the whole process of purchasing our property.
Felicity has been a fantastic professional, kind and keen to reply all of our queries. She has kept us posted with any news in very little time. Absolutely recommendable....
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Mar 04,2017
Mar 04,2017
4
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excellent. They were friendly; professional. So pleased. Melinda as well as we can't pick more than 2! We thought you were all great...
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Comment on agent fees
Great!
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Jan 30,2017
Jan 30,2017
11
people found
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Thank you for an excellent service over the past 10 years or so. Both we as landlords and our tenants have always valued your prompt and efficient working practices....
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Comment on agent fees
The fees reflect the quality of tenants attracted and the quality of the service offered.
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Jan 16,2017
Jan 16,2017
11
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Tess and Sarah both helped me with re-renting my property. Tess always returned my many emails and gave to quick and accurate answers to my various and numerous queries, especially about dealing with ex-tenants and deposits.
Sarah was also very helpful and offered some valuable ...
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Comment on agent fees
Average
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Jan 09,2017
Jan 09,2017
10
people found
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this helpful
I thought the service I received from viewing the property to getting the keys was fantastic. Underhills were great at ensuring a fast turnaround from the previous tenant as I needed to move in at short notice. Sarah was very thorough at going through all ...
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Comment on agent fees
Agents fees were very reasonable compared to those I have paid previously
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Jan 06,2017
Jan 06,2017
10
people found
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Tess took really good care of us and answered all our enquiries fast.
We are delighted with the place she has found for us and we just can't thank her enough.
She is very Nice and professionnal and so is the rest of the staff, ...
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Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In the first instance, we would encourage customers to deal frankly with whichever staff member they have been speaking to. We operate on a policy of honesty, openness and full disclosure.
If we have inadvertently done something that you are not happy with, we would far rather that you raised it with us, so that we can take appropriate action, whether that be undoing something done in error, or explaining something done with a purpose that you were unaware of.
If you are not happy with the outcome, then formal complaints should be made in writing to Melinda Fonda, Managing Director, Underhill Real Estate Agents, 67 South Street, Exeter EX1 1EE.
The complaint will be treated with the utmost gravity, either by Melinda in person, or if she has been involved in the events leading to the complaint, by one of the other Directors. A final viewpoint letter will be issued by the company after a thorough investigation.
In the event that matters are still not addressed to your satisfaction, we are subscribed to The Property Ombudsman scheme, and adhere to their procedures. We will provide full details of how to take a complaint to their arbitration, and you can read their information directly at https://www.tpos.co.uk/.
Last updated at 4:29 PM 18/04/2019 by allAgents
If we have inadvertently done something that you are not happy with, we would far rather that you raised it with us, so that we can take appropriate action, whether that be undoing something done in error, or explaining something done with a purpose that you were unaware of.
If you are not happy with the outcome, then formal complaints should be made in writing to Melinda Fonda, Managing Director, Underhill Real Estate Agents, 67 South Street, Exeter EX1 1EE.
The complaint will be treated with the utmost gravity, either by Melinda in person, or if she has been involved in the events leading to the complaint, by one of the other Directors. A final viewpoint letter will be issued by the company after a thorough investigation.
In the event that matters are still not addressed to your satisfaction, we are subscribed to The Property Ombudsman scheme, and adhere to their procedures. We will provide full details of how to take a complaint to their arbitration, and you can read their information directly at https://www.tpos.co.uk/.
Best Estate Agent in EX4 
