82% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
95% lettings fee satisfaction
Umega lettings and estate agents is one of Edinburgh's fastest growing agencies with one of the highest Google scores for any agent in the UK.We deliver a much better way to rent or sell your home and we are really proud of our service and the care we show ...
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Umega lettings and estate agents is one of Edinburgh's fastest growing agencies with one of the highest Google scores for any agent in the UK.
We deliver a much better way to rent or sell your home and we are really proud of our service and the care we show to our landlords, tenants, sellers, buyers and, of course, our team.
Best Estate Agents Guide Exceptional Rating (top 5% in the UK)
Negotiator Awards Scottish Agency of the year 2021
Negotiator Awards UK letting agent of the year 2021
Scottish Home Awards Letting Team of the Year 2018/19/20
We deliver a much better way to rent or sell your home and we are really proud of our service and the care we show to our landlords, tenants, sellers, buyers and, of course, our team.
Best Estate Agents Guide Exceptional Rating (top 5% in the UK)
Negotiator Awards Scottish Agency of the year 2021
Negotiator Awards UK letting agent of the year 2021
Scottish Home Awards Letting Team of the Year 2018/19/20
Andy
(27)
Steve
(25)
Isla
(25)
Nikki
(23)
Simon
(10)
Erin
(5)
Rebecca
(3)
Kim
(2)
Neil
(2)
William
(2)
Tara
(1)
David
(1)
Emma
(1)
Maciej
(1)
Caroline
(1)
Ben
(1)
David
(0)
Danielle
(0)
Nasim
(0)
Natasha
(0)
Rebecca
(0)
Flora
(0)
Gemma
(0)
Sarah
(0)
Abi
(0)
Georgia
(0)
Robert
(0)
Claire
(0)
Lucy
(0)
Shona
(0)
Gasper
(0)
Derek
(0)
Latest Reviews
View all Reviews 318
22nd Oct 2024
reviewed by 'JOSE'
22nd Jul 2022
reviewed by 'Lucy'
20th May 2022
reviewed by 'Andrew Brown'
26th Feb 2022
reviewed by 'Martyna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82% | 100% | £140,000 | £270,000 |
| Lettings | 89% | 95% | £390 | £2,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 119 | 3 | 170 | 8 | 0 | 0 | 1 | 0 | 16 | 1 |
Areas covered
- EH3
- Edinburgh
- EH7
- Lothians
- EH1
- EH8
- EH4
- EH9
- EH5
- EH10
- EH6
- EH11
Address
10 Lister Square
Edinburgh
City of Edinburgh
EH3 9GL
0131 221 0888
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
May 10,2017
May 10,2017
1
people found
this helpful
this helpful
Leona was very helpful and friendly through
out and kept us up to date with the progress. Everything went smoothly with lease....
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Yes
May 02,2017
May 02,2017
1
people found
this helpful
this helpful
Umega manage my flat in Dalry and have done a fantastic job of keeping it occupied and handling a kitchen refurbishment and some minor repairs on my behalf. Always quick to pick up the phone and keep me in the loop over email I'm pleased ...
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Comment on agent fees
Good
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Yes
Apr 28,2017
Apr 28,2017
1
people found
this helpful
this helpful
My confidence in Umega has grown as time has gone on.
I feel i have a very good rapport with the team at Quartermile and certainly locating to an office on site has made a significant difference.
They are very responsive and in my experience ...
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Comment on agent fees
Good
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Yes
Apr 26,2017
Apr 26,2017
1
people found
this helpful
this helpful
Umega Lettings rent out our 5 bedroom property in Marchmont and have done a great job of keeping it full over the past 5 years or so. I don't have to give the flat much thought as I know Umega take care of everything and will let ...
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Comment on agent fees
highly professional approach
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Yes
Apr 17,2017
Apr 17,2017
1
people found
this helpful
this helpful
I have been using Umega as an agent for 4 years.
Their biggest strength has been identifying good long term tenants.
Payments are always made on time....
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Comment on agent fees
Monthly Fee is reasonable as was initial fee for marketing. Not a fan of having to paying the same fee for marketing each time a new tenant moves as the effort on Umega's part is not the same as the first time
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Apr 15,2017
Apr 15,2017
1
people found
this helpful
this helpful
Both Scott and Emma were exemplary in their efforts to secure our property and could not have done more to help! 10/10 would recommend :p...
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Apr 14,2017
Apr 14,2017
0
people found
this helpful
this helpful
Recently left my tenancy and I can't complain with regards to the service from the team. They kept me informed through out the inspection stage and answered any queries promptly and professionally....
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Apr 12,2017
Apr 12,2017
0
people found
this helpful
this helpful
Leona has been a great Property Manager throughout my tenancy. Any maintenance/tenancy issues I have had she has dealt with promptly. Communication has always been great and I couldnt fault her as a Property Manager....
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Yes
Apr 12,2017
Apr 12,2017
0
people found
this helpful
this helpful
Both Leona and Isla, my main points of contact, have been always very kind and supportive. I'm very happy with the service provided by Umega via these two very professional employees....
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Yes
Apr 10,2017
Apr 10,2017
0
people found
this helpful
this helpful
Callum has been really helpful and prompt when helping me with many enquiries over the last couple of months.
I am pleased to have Callum's expertise and experience to help me with my property, and I feel very reassured by his professional advice on all ...
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Comment on agent fees
I am satisfied with the Agent's Fees. I require help with letting and managing my property from afar, and feel the fees are good value.
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Apr 04,2017
Apr 04,2017
0
people found
this helpful
this helpful
Excellent service, always quick to get back and with relevant information. made renting things out hassle free many thanks Isla!...
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Comment on agent fees
Reasonable
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Yes
Apr 04,2017
Apr 04,2017
0
people found
this helpful
this helpful
Andrew has been really helpful to us. We initially had one property and he helped greatly when we added a second property. Umega are part of the reason we decided to invest in another property in Edinburgh...
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Comment on agent fees
Fees seem very fair compared to others
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Yes
Mar 31,2017
Mar 31,2017
0
people found
this helpful
this helpful
I have recently activated an additional BtL property in Edinburgh with Umega as the letting agents. The Umega team led by Judy and Isla have been 5-star professional, capable, helpful and easy to work with. The property is now let at a better rent than ...
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Comment on agent fees
Umega takes 10% of the gross rental. I consider this to be good value for money such a high-quality service.
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Mar 31,2017
Mar 31,2017
0
people found
this helpful
this helpful
March 2017: starting my second year as a landlord with Umega, and my third property manager! I like the professionalism of the current one (Jonathon W.) and hope he stays with the company.
I have also been impressed by Emma S. who has patiently worked for ...
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Mar 28,2017
Mar 28,2017
0
people found
this helpful
this helpful
We initially dealt with Judy who viewed our flat and advised on a rental figure. We were then passed onto Emma who marketed the flat and dealt with all aspects from then on.
We were so impressed with the friendly, efficient manner displayed by both ...
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Comment on agent fees
Good
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Yes
Yes
Mar 23,2017
Mar 23,2017
0
people found
this helpful
this helpful
I moved with Umega a few weeks ago to a new property.
From the start they were very helpful, informative and professional. During the process they were always available, made every effort to answer all of our questions very quickly and coordinated our move in ...
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Mar 10,2017
Mar 10,2017
0
people found
this helpful
this helpful
Steve has done a fantastic job managing my flat. He is so professional and I couldn't recommend him more highly....
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Comment on agent fees
Good
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Yes
Yes
Mar 10,2017
Mar 10,2017
0
people found
this helpful
this helpful
Wonderful experience with property manager Steve Smith and Emma Struthers from marketing. Genuinely lovely people who really care that you have a good experience in letting from them. Would definitely recommend!...
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Comment on agent fees
Not applicable
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Yes
Mar 07,2017
Mar 07,2017
0
people found
this helpful
this helpful
Umega solved my flat search. They£re quick and effective. Especially Emma was very helpful to me, keeping me always informed and answering questions that would arise.
In less than two weeks from the day I walked in the office I had a cosy flat ...
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Feb 21,2017
Feb 21,2017
0
people found
this helpful
this helpful
The whole experience has been impressive, especially the level of contact from Nikki & Emma. I could not have asked for a more positive experience....
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Feb 13,2017
Feb 13,2017
0
people found
this helpful
this helpful
I rent my lovely flat from umega and accidentally locked myself out the other day when I went for a run. I rang the office immediately and it was just before 5. Jonathan came to the flat with the office set and let me in straight ...
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Feb 07,2017
Feb 07,2017
0
people found
this helpful
this helpful
I have been dealing with the staff at Umega Letting since August 2008.
They have been great to deal with and always ensure both the Landlords and Tenants interest are well looked after. Living overseas and having a property could be fraught with difficulty however it ...
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Comment on agent fees
They are average
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Yes
Feb 04,2017
Feb 04,2017
0
people found
this helpful
this helpful
Initially we met with Judy who was very efficient and sorted out our property for letting. She gave us practical advice and kept in touch.
We then worked with Isla who was extremely efficient and helpful. Both team members are excellent and have good communication ...
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Yes
Jan 30,2017
Jan 30,2017
0
people found
this helpful
this helpful
An informative, swift and professional service, gratefully received from a first time landlord. I look forward to continuing our relationship over the coming months and years....
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Comment on agent fees
Fees reflect fair market rates.
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Yes
Jan 27,2017
Jan 27,2017
0
people found
this helpful
this helpful
Isla has been extremely efficient and helpful throughout the whole letting process. She is a very good communicator, responds to emails promptly and always contact you when she says she will. I like her enthusiasm....
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Comment on agent fees
Fair
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Yes
Jan 13,2017
Jan 13,2017
0
people found
this helpful
this helpful
Isla was a very enthusiastic staff, she showed me two properties and communicated with me as fast as she could. She also gave me the time to think about the offer made and she answered every question I have asked her....
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Jan 13, 2017
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(1)
Hi Ali, thank you for the brilliant review. Isla does a great job so we'll make sure to pass on your feedback. Thank you, Umega ...
Jan 13,2017
Jan 13,2017
3
people found
this helpful
this helpful
I was a customer of Umega between August 2013 and January 2017.
When I first joined them their ethos was good customer service for both landlord and tenant. Living overseas they were perfect for me. In the first year of my custom with them they arranged for ...
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Jan 06,2017
Jan 06,2017
0
people found
this helpful
this helpful
Umega has done a great job finding a tenant for my property. It only became available late in November and despite the distraction of the Xmas period tenants moved in today. An excellent service provided by staff who kept me informed at all stages....
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Comment on agent fees
Fees are fair
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Yes
Jan 13, 2017
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(1)
Hi Peter, thank you for the superb review. We'll do our best to continue to impress you throughout the new tenancy and beyond! Thank you, Umega ...
Dec 13,2016
Dec 13,2016
0
people found
this helpful
this helpful
Really excellent service from Isla at Umega. Everything was handled by email in a very efficient manner and nothing was ever too much trouble. This is the second flat in Edinburgh that I have let out using Umega's 'let only' service and I have been ...
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Dec 13, 2016
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(1)
Hi Bruce, thank you for the brilliant review. We hope you'll be back to use our let only service with your next tenancy! Thank you, Umega Lettings ...
Dec 07,2016
Dec 07,2016
0
people found
this helpful
this helpful
whatever bad stereotype you've ever heard about agents, apply it here.
umega used to be fantastic, but now they're just thoroughly useless on all fronts and painful to deal with.
and they're unreliable. a gas safety certificate that is required by law was instructed by ...
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Comment on agent fees
higher than many others
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Yes
Dec 19, 2016
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(1)
Cam, I am so sorry to hear about your bad experience. We take this sort of feedback extremely seriously. In order for me to look into this I would be really grateful if you could email at; [email protected] and I'll work with the team to investigate this and look at providing you with a positive resolution ASAP. We don't like customers being unhappy with our service so we will do everything we can to improve things going forward. I hope to hear from you soon. ...
Andy
(27)
Steve
(25)
Isla
(25)
Nikki Moore
(23)
Simon
Erin
Rebecca
(3)
Neil
(2)
Tara Myburgh
(1)
David
(1)
Maciej
(1)
Caroline
David
(0)
Danielle
(0)
Nasim
Natasha
Rebecca Holden
(0)
Flora Bruce
(0)
Gemma
(0)
Sarah Strachen
(0)
Abi
(0)
Georgia Oritsemeyiwa
(0)
Robert Gardiner
(0)
Claire Smith
(0)
Lucy
Shona John
(0)
Gasper Garcia
(0)
Derek Rout
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Umega Lettings and Estate Agents aims to deliver an outstanding service to both landlords and tenants and we adhere to high professional standards, acting with integrity at all times. However, if you have a complaint this should be made, in writing to your property manager. If the matter is not brought to a satisfactory conclusion with 5 working days a formal complaint can be made, in writing, to our Head of Office who will investigate the issue and respond within 5 working days. If a customer is still not satisfied they are encouraged to contact either the Association of Residential Letting Agents (ARLA) the National Association of Estate Agents (NAEA) and The Property Ombudsman who may investigate the complaint on our customer's behalf.
Last updated at 4:52 PM 22/02/2022 by Andy Whitmey
Best Letting Agent in EH3 
