Umega
4.9/5, 318 reviews
96% recommended
82% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
95% lettings fee satisfaction
Umega lettings and estate agents is one of Edinburgh's fastest growing agencies with one of the highest Google scores for any agent in the UK.We deliver a much better way to rent or sell your home and we are really proud of our service and the care we show ... show more Umega lettings and estate agents is one of Edinburgh's fastest growing agencies with one of the highest Google scores for any agent in the UK.

We deliver a much better way to rent or sell your home and we are really proud of our service and the care we show to our landlords, tenants, sellers, buyers and, of course, our team.

Best Estate Agents Guide Exceptional Rating (top 5% in the UK)
Negotiator Awards Scottish Agency of the year 2021
Negotiator Awards UK letting agent of the year 2021
Scottish Home Awards Letting Team of the Year 2018/19/20

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Latest Reviews

 View all Reviews 318
22nd Oct 2024
reviewed by 'JOSE'
“My experience with Umega has been one of the worst; some examples of what happened are:- Bathroom floor was ......”
22nd Jul 2022
reviewed by 'Lucy'
“I have let my flat out through Umega for 3 years and they have been fantastic. They make everything so easy ......”
20th May 2022
reviewed by 'Andrew Brown'
“Relationship manager was a complete idiot. Scammed out of a large chunk of deposit. Was minor cleaning issues and they ......”
26th Feb 2022
reviewed by 'Martyna'
“I have Terrible experience with Umega Lettings. I’ve been renting property for over 3 years- nothing was done in the ......”
6th Jul 2021
reviewed by 'Simon'
“Umega have managed my property for several years, latterly through very difficult circumstances.William has been so helpful and knowledgeable ......”
24th May 2021
reviewed by 'Jessica'
“Extremely efficient, friendly and professional service. Both Emma & Maryanne were helpful, responded quickly and were supportive throughout the whole process. ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 82% 100% £140,000 £270,000
Lettings 89% 95% £390 £2,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
119 3 170 8 0 0 1 0 16 1
Areas covered
  • EH3
  • Edinburgh
  • EH7
  • Lothians
  • EH1
  • EH8
  • EH4
  • EH9
  • EH5
  • EH10
  • EH6
  • EH11
Address

10 Lister Square
Edinburgh
City of Edinburgh
EH3 9GL
0131 221 0888

update staff | update details

Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Great and fair service. Very prompt, friendly replies to all ......”

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Mar 07,2018
Minithumbup
By: 'Daniel'
Mar 07,2018
0 people found
this helpful
Great and fair service. Very prompt, friendly replies to all emails. Didn't charge a holding fee, as the decision is just landlord's. Reference checking was fast and didn't really hold up the process at all....
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Comment on agent fees
Good
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“Emily was great! 10/10 service throughout! Emily was quick and highly ......”

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Mar 06,2018
Minithumbup
By: 'Adam'
Mar 06,2018
0 people found
this helpful
Emily was great! 10/10 service throughout! Emily was quick and highly efficient with her emails and nothing was to much bother....
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“Excellent service - They are extremely professional. It was a ......”

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Mar 06,2018
Minithumbup
By: 'Andy'
Mar 06,2018
0 people found
this helpful
Excellent service - They are extremely professional. It was a pleasure to have a great Letting negotiator like Emily. If anyone is looking for a property, I'd definitely recommend contacting Umega. They have a great team....
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Comment on agent fees
Excellent
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“My daughter recently moved form Bristol to Musselburgh and has ......”

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Mar 06,2018
Minithumbup
By: 'Andy'
Mar 06,2018
0 people found
this helpful
My daughter recently moved form Bristol to Musselburgh and has taken on a property through Umega. The whole process has been excellent from start to finish, most of this has been done dealing with Caitlin. I must also add that due to the recent weather ...
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Comment on agent fees
No fees so cant really comment.
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“I was with Umega lettings around 3 year in Edinburgh. For ......”

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Feb 27,2018
Minithumbup
Staff profile picture
Nikki Moore
By: 'Sandeep'
Feb 27,2018
0 people found
this helpful
I was with Umega lettings around 3 year in Edinburgh. For any issues and help most of the time I am touch with staff 'Nikki'. She was very wonderful, supportive and helpful during my stay in the property. She made my exist very simple and haven't ...
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Comment on agent fees
Wonderful
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“Emily Hazlitt provided really great help and advice to us. ......”

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Feb 23,2018
Minithumbup
By: 'Lester'
Feb 23,2018
0 people found
this helpful
Emily Hazlitt provided really great help and advice to us. She is professional and very helpful and will go out of her way to assist....
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“Me and my partner are extremely grateful for everything that ......”

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Feb 17,2018
Minithumbup
By: 'Helga'
Feb 17,2018
0 people found
this helpful
Me and my partner are extremely grateful for everything that Caitlin has done for us. She did the impossible to find us a beautiful flat in an extremely short time. Thank you for making our moving process from London so easy and smooth....
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“Callum gave very helpful and clear advice when I phoned ......”

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Feb 12,2018
Minithumbup
By: 'Helena'
Feb 12,2018
0 people found
this helpful
Callum gave very helpful and clear advice when I phoned to enquire about a potential property, by clarifying an admin error on the website I was using and finding the options that were actually available to me, as a student. Very useful and efficient service, ...
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“Excellent service, always friendly and seeks to oblige. Flat maintenance ......”

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Jan 31,2018
Minithumbup
By: 'Jane'
Jan 31,2018
0 people found
this helpful
Excellent service, always friendly and seeks to oblige. Flat maintenance issue resolved to my satisfaction. Tenants are looked after well....
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Comment on agent fees
Fees very reasonable
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“This was quite a stressful experience ! At the viewing, we ......”

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Jan 25,2018
Minithumbup
Staff profile picture
Nikki Moore
By: 'CubiLola'
Jan 25,2018
0 people found
this helpful
This was quite a stressful experience ! At the viewing, we had a first good contact with Caitlin and Nikki, both were very charming and professional, but when our application been accepted we have been without any news for at all for a week. We came ...
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By: Bruce Rothwell
Jan 25, 2018
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I am sorry to hear that we dropped the ball on this for you. Thank you for your comments we can take action from this to improve the service. I hope by the time you come to vacate the property Umega has fully won you over. ...

“- Clear communication throughout process- Helpful advice - Readily available and ......”

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Jan 20,2018
Minithumbup
By: 'M'
Jan 20,2018
0 people found
this helpful
- Clear communication throughout process - Helpful advice - Readily available and able to act quickly - Generally very pleasant and nice to work with...
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“Very happy with the service from Umega Lettings. My property ......”

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Jan 09,2018
Minithumbup
By: 'Vixi'
Jan 09,2018
0 people found
this helpful
Very happy with the service from Umega Lettings. My property is always let and I've never had problems with tenants not paying rent/any serious maintenance issues. Long may it continue. ThankYou <3...
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Comment on agent fees
friendly
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By: Emma
Jan 10, 2018
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Thank you for the lovely review, Vixi. We'll make sure that the team gets your fantastic feedback! Thank you, Umega ...

“I was struggling to find somewhere to live in Edinburgh ......”

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Dec 29,2017
Minithumbup
By: 'Tetiana'
Dec 29,2017
0 people found
this helpful
I was struggling to find somewhere to live in Edinburgh and came across a flat to let with Umega. They were fab from start to finish – met a lovely girl at the flat then the guys in the office made the whole move-in process super ...
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Comment on agent fees
good
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By: Emma
Jan 10, 2018
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Hi Tetiana, we're so pleased to hear that you had a good experience throughout your application and move-in process. We'll do our best to make sure that the rest of your tenancy is as positive! Thank you, Umega ...

“Excellent service from both (and anyone I've dealt with in ......”

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Dec 22,2017
Minithumbup
By: 'Patricia'
Dec 22,2017
0 people found
this helpful
Excellent service from both (and anyone I've dealt with in the company). Always efficient, prompt and professional. I have recommended the company on the basis of this experience....
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Comment on agent fees
Standard
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By: Emma
Jan 10, 2018
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Thank you for the kind review, Patricia. We've passed your excellent feedback on to Jonathon and Bruce and they're delighted. They'll make sure that this level of service continues! Thank you, Umega ...

“Excellent service on all matters, always helpful and quick response.......”

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Dec 14,2017
Minithumbup
Staff profile picture
Isla
By: 'Suzanne'
Dec 14,2017
0 people found
this helpful
Excellent service on all matters, always helpful and quick response. Experts in local knowledge ensuring swift turn round on tenancies...
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By: Emma
Dec 14, 2017
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Thank you for the review, Suzanne. We're delighted that you've found our service so positive. We're sure Isla will continue this for you! Thank you, Umega Lettings ...

“Couldn't have been more satisfied with how well Umega handled ......”

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Dec 12,2017
Minithumbup
Staff profile picture
Andy
By: 'John'
Dec 12,2017
0 people found
this helpful
Couldn't have been more satisfied with how well Umega handled the switching of my wife and I's properties from DJ Alexander. All done with the minimum of fuss and the way have quickly dealt with maintenance issues that DJ's couldn't/wouldn't resolve bodes very well ...
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Comment on agent fees
Fees are very reasonable
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By: Emma
Dec 12, 2017
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Hi John, thank you for the fantastic review. We're delighted that you've found our service so positive this far. Callum will make sure that he continues to look after your properties to this standard. Thank you, Umega Lettings ...

“Emily is a fabulous estate agent! She really helped me ......”

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Dec 08,2017
Minithumbup
By: 'Claudia'
Dec 08,2017
0 people found
this helpful
Emily is a fabulous estate agent! She really helped me find and secure the flat I am in now. I had about two weeks to find something before the start of term (I am a student) and Emily helped me find a beautiful three bed ...
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By: Emma
Dec 08, 2017
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Hi Claudia, thank you for the review. We agree with you - Emily is fabulous! She does a great job with our tenants and really works hard to make sure that she helps people find what they need within their timeframe. We'll pass this feedback on to her. Thank you, Umega Lettings ...

“Emma has been a great help in getting us set ......”

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Dec 08,2017
Minithumbup
By: 'Iona'
Dec 08,2017
0 people found
this helpful
Emma has been a great help in getting us set up in the new flat. She has been quick to respond to emails with required information and was friendly, polite and helpful when we met....
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By: Emma
Dec 11, 2017
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Thank you for the great review, Iona! We'll do our best to keep up this standard throughout your tenancy with us. Thank you, Umega Lettings ...

“Emily is such a lovely lady, so focused on her ......”

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Dec 07,2017
Minithumbup
By: 'Okan'
Dec 07,2017
0 people found
this helpful
Emily is such a lovely lady, so focused on her job, solution oriented, skilled professional as much as other members of the Umega team. We look forward to work with them again. We highly recommend this agency....
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By: Emma
Dec 08, 2017
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Thank you, Okan! Emily is an important member of our team and is a great ambassador for Umega. Thank you for the review, Umega Lettings ...

“Caitlin was ever so helpful in our process of moving ......”

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Dec 06,2017
Minithumbup
By: 'Tenant'
Dec 06,2017
0 people found
this helpful
Caitlin was ever so helpful in our process of moving into our flat and was very enthusiastic about her work!...
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By: Emma
Dec 07, 2017
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Thank you for the great review. Caitlin is great with our tenants and she works hard to be as helpful as she can. We'll pass on this brilliant feedback to her. Thank you, Umega Lettings ...

“The girls have just re-let one of our flats with ......”

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Dec 05,2017
Minithumbup
Staff profile picture
Isla
By: 'John'
Dec 05,2017
0 people found
this helpful
The girls have just re-let one of our flats with zero stress for us for which we are very grateful. A good team doing a good job!...
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Comment on agent fees
Seem reasonable compared to the market
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By: Emma
Dec 05, 2017
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Thank you for the great review, John. We're delighted that things have been stress-free for you thanks to Isla and Eden. Thank you, Umega Lettings ...

“Excellent customer service throughout - professional and friendly and went ......”

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Nov 30,2017
Minithumbup
By: 'Andrew'
Nov 30,2017
0 people found
this helpful
Excellent customer service throughout - professional and friendly and went above and beyond to respond to any additional requests I made for information. Best agency experience I have had as a long-time tenant in Edinburgh. I would highly recommend Caitlin and Umega....
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By: Emma
Dec 01, 2017
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Hi Andrew, thank you for the fab review! Caitlin prides herself on her customer service so we're very glad that you've had such a good experience. Thank you, Umega Lettings ...

“I had an issue with my boiler .. Jonathan was quick ......”

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Nov 29,2017
Minithumbup
By: 'Becky'
Nov 29,2017
0 people found
this helpful
I had an issue with my boiler .. Jonathan was quick to respond ..polite and kept me up to date . Great service...
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By: Emma
Dec 01, 2017
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Thank you for taking the time to review us, Becky. We're glad the boiler issue was sorted quickly, especially as the weather gets colder! Thank you, Umega Lettings ...

“Very effective and friendly:- Fast answers when asked to ......”

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Nov 22,2017
Minithumbup
By: 'Will94210'
Nov 22,2017
0 people found
this helpful
Very effective and friendly: - Fast answers when asked to visit - Clear explanations of procedures - Very good service - Fast response to any concerns - All problems with the flat got covered...
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By: Emma
Nov 23, 2017
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Hi Will, thank you for the great review. We pride ourselves on our customer service so we're very glad to hear that it delivered throughout your tenancy from Scott in our viewings team to your property manager, Jonathon. Thank you, Umega Lettings ...

“Very pleasant experience with Umega lettings. Friendly customer service and ......”

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Nov 21,2017
Minithumbup
By: 'CR'
Nov 21,2017
0 people found
this helpful
Very pleasant experience with Umega lettings. Friendly customer service and speedy replies to enquiries. Overall very professional and transparent processes....
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By: Emma
Nov 22, 2017
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Thank you for the brilliant review of Caitlin! She does a great job so we're delighted to hear that you're pleased with her service. Thank you, Umega Lettings ...

“As a landlord, I have found both Callum and Caitlin ......”

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Nov 20,2017
Minithumbup
By: 'L'
Nov 20,2017
0 people found
this helpful
As a landlord, I have found both Callum and Caitlin to be very helpful and quick to respond to my emails. Recently, there was a problem with in my property, and this was sorted out quickly and efficiently....
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By: Emma
Nov 20, 2017
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Thank you for your positive review. Callum and Caitlin are a great team and pride themselves on good communication. Glad to hear that everything was resolved quickly! Umega Lettings ...

“I am so happy that I have chosen to rent ......”

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Nov 20,2017
Minithumbup
By: 'Roneta&Adolis'
Nov 20,2017
0 people found
this helpful
I am so happy that I have chosen to rent a flat with Umega Lettings. Super quick service! if there is any issues Caitlin & Jonathan Resolves them asap. Super quick responds to any questions. Excellent customer service!!...
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By: Emma
Nov 21, 2017
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Thank you for the great review, Roneta and Adolis. We're so pleased to hear that you've had such good customer service. We'll make sure to pass on your feedback to Caitlin and Jonathon. Thank you, Umega Lettings ...

“Eden has been extremely helpful in assisting me with our ......”

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Nov 16,2017
Minithumbup
By: 'Molly'
Nov 16,2017
0 people found
this helpful
Eden has been extremely helpful in assisting me with our lovely flat! She is very quick to respond and always tries her best to be accommodating. She made signing for our flat an easy and enjoyable process. A great estate agency and lovely employees!...
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By: Emma
Nov 17, 2017
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Thank you for the brilliant review, Molly. Eden always does her best to make the moving process as straightforward as possible for our tenants. Thank you! Umega Lettings ...

“The staff are very responsive and professional. I worked mostly ......”

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Nov 16,2017
Minithumbup
Staff profile picture
Isla
By: 'April'
Nov 16,2017
0 people found
this helpful
The staff are very responsive and professional. I worked mostly with Eden who was always on time, courteous, knowledgeable, professional, and helpful. She did her best to accomodate me which I really appreciated. I also had a viewing with Isla who also was knowledgeable, helpful, ...
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Comment on agent fees
As a tenant I had no fees to pay.
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By: Emma
Nov 17, 2017
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Hi April, thank you for the fantastic review. Our Quartermile office has a close-knit team who work hard to give this level of service so we'll pass this on to them, particularly Eden and Isla. Thank you, Umega Lettings ...

“I was in Hong Kong when I was first got ......”

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Nov 16,2017
Minithumbup
By: 'S.F'
Nov 16,2017
0 people found
this helpful
I was in Hong Kong when I was first got in touch with Eden and Umega. All the communication was done via email and they have been extremely helpful and responsive....
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By: Emma
Nov 17, 2017
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Thank you for the great review! We're proud of the service we offer to our tenants and landlords abroad as well as in the UK. We'll make sure to pass the positive feedback on to Eden. Umega Lettings ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Umega Lettings and Estate Agents aims to deliver an outstanding service to both landlords and tenants and we adhere to high professional standards, acting with integrity at all times. However, if you have a complaint this should be made, in writing to your property manager. If the matter is not brought to a satisfactory conclusion with 5 working days a formal complaint can be made, in writing, to our Head of Office who will investigate the issue and respond within 5 working days. If a customer is still not satisfied they are encouraged to contact either the Association of Residential Letting Agents (ARLA) the National Association of Estate Agents (NAEA) and The Property Ombudsman who may investigate the complaint on our customer's behalf.
Last updated at 4:52 PM 22/02/2022 by Andy Whitmey

Awards won by Umega

Regional Awards won by Umega

Individual Branch Awards

Edinburgh, EH3



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