100% lettings valuation accuracy
86% lettings fee satisfaction
Latest Reviews
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28th Oct 2024
reviewed by 'Stuart'
16th Oct 2024
reviewed by 'Eireanne'
16th Oct 2024
reviewed by 'GAYNA HENDLEY'
14th Oct 2024
reviewed by 'Prathiba Thimmappa'
29th Sep 2024
reviewed by 'Amanda'
27th Sep 2024
reviewed by 'Conor'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 86% | £350 | £4,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 349 | 82 | 0 | 0 | 0 | 0 | 24 | 6 |
Opening Hours
Services offered
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- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
Latest Properties
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Touchstone CPS Ltd Branches (view all 4)
Aug 31,2019
Aug 31,2019
0
people found
this helpful
this helpful
Friendly and competent staff. Felt welcome throughout the entire process. Julie was a good laugh aswell.
Darren was also very helpful and his advice and service....
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Oct 04, 2019
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(1)
Thanks for taking the time to review our colleagues in the Edinburgh office, especially Julie and Darren. It's much appreciated.
Kind regards
Penny Graham
Touchstone ...
Aug 29,2019
Aug 29,2019
4
people found
this helpful
this helpful
Touchstone are an okay company but unfortunately they have a pretty useless member of staff at Touchstone, who replies quickly to simple questions but ignores questions she can't deal with and leaves you waiting an eternity for a response. She didn't know how to deal ...
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Aug 30, 2019
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Hi Lindsey
I am sorry that you felt the need to give our company such a low rating.
I note your comments and would ask if you could email me: [email protected] with details of your tenancy and any outstanding issues so that I can take these up with the team for you.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Aug 21,2019
Aug 21,2019
0
people found
this helpful
this helpful
Easy to apply.
Let me know about offer within a few days of closing date.
Quick with replies of any queries.
Organised and easy to fill out paperwork...
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Aug 23, 2019
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Thank you so much for your rating and review, Kim. It's much appreciated.
I am delighted to see that our Edinburgh office were able to provide you with a positive rental experience at what can traditionally be a busy and fraught time.
Best wishes in your new home.
Kind regards
Penny Graham ...
Aug 19,2019
Aug 19,2019
0
people found
this helpful
this helpful
I have always felt any contact I have had to make has been handled with care and concern. Touchstone is a very considerate company....
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Aug 20, 2019
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Thank you for taking the time to review our service, Margaret. It's much appreciated. I am delighted to see that your experience of Touchstone has been a positive one.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
Aug 15,2019
Aug 15,2019
4
people found
this helpful
this helpful
Hi, I would not recommended. They are do not care about tenants. Does not reply for the emails. In general very poor servise....
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Aug 20, 2019
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Hi Dotty
I am very sorry to see that you have experienced difficulties with our management. Please could you contact me: [email protected] with details of your property and any outstanding matters and I will take up the matter with the relevant team for you.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Aug 05,2019
Aug 05,2019
0
people found
this helpful
this helpful
A huge thank you to Susan Lywood for making our move into a new flat so stress free. She has been very professional and friendly. Couldn’t ask more from a property manager. Excellent experience, highly recommended!...
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Aug 06, 2019
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Thank you so much for your 5 star rating and wonderful comments about your recent experience dealing with my colleague Susan Lywood. It's always pleasing to hear such positive feedback about my colleagues and have a happy customer.
Thanks again for taking the time to review our service.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Jul 31,2019
Jul 31,2019
0
people found
this helpful
this helpful
As a company, Touchstone were a pleasure to deal with. Lian Dingwall was amazing and offered a level of customer service that was second to none. Outstanding....
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Aug 20, 2019
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(1)
Thank you for taking the time to provide a 5 star rating and review of our service, Paul.
I am especially pleased to read your wonderful commendation of my colleague, Lian Dingwall. It's much appreciated.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
Jul 29,2019
Jul 29,2019
0
people found
this helpful
this helpful
My review relates to Dawn skelton who has been excellent in helping me with all the services i have required. Thank you Dawn...
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Aug 20, 2019
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Thank you for your wonderful review of the service that you have received from my colleague, Dawn Skelton, it's much appreciated.
Kind regards
Penny Graham
Touchstone ...
Jul 21,2019
Jul 21,2019
0
people found
this helpful
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She was nice, smart very professional and friendly. She made the process very easy and was a truly pleasure. I have been with the same company before and that's why l was looking for a property with them once again....
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Jul 30, 2019
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Hi Ana Marie
Thank you for taking the time to rate and review our company. I am delighted to see that you have had a positive experience with us previously and this is why you chose to use our services again. Thank you.
I'd be interested to know who you've been dealing with so that I can pass your comments on. If you have a minute, please could you email me: [email protected]. Many thanks.
Kind regards
Penny Graham
Touchstone ...
Jul 19,2019
Jul 19,2019
0
people found
this helpful
this helpful
Recently moved in to a property managed by Touchstone. The whole process was very smooth and easy. I have been speaking with Amy and she has been answering my never ending questions very professionally! Thank you....
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Jul 19, 2019
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Hi Nikola
Thank you for taking the time to provide a 5 Star rating and great review of the service that you received recently from my colleague, Amy.
I am pleased that you found Amy helpful and that she was able to guide you through the move-in process smoothly. Thanks again.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Jul 19,2019
Jul 19,2019
1
people found
this helpful
this helpful
Kelly at TouchStone is a breath of fresh air.
She’s juggled our every need without losing her cool; from inventory, checkin and misc requests she has you covered.
I’ve been renting for over a decade (Yikes!) and of the few agencies I’ve ...
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Aug 20, 2019
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Hi Dan
Thank you so much for your wonderful review of the service that you have experienced recently from my colleague, Kelly. Having worked with Kelly for a while now, I know first hand how capable she is and willing to resolve any issues that may arise.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
Jul 18,2019
Jul 18,2019
0
people found
this helpful
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Fantastic service from Amy. She look after us from start to finish when organising our leasing agreement, making the process easy and straight forward....
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Jul 19, 2019
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Hi Claudia
Thank you for providing Touchstone with a 5 Star rating and review of the service that you received from my colleague, Amy recently. I am pleased that Amy was able to guide you through our processes with ease. Thanks again.
Kind regards
Penny Graham
Touchstone ...
Jul 15,2019
Jul 15,2019
0
people found
this helpful
this helpful
The whole process was quick and efficient. Kelly was really helpful and responded to all our questions making sure we have everything we need for a smooth move to the new flat!...
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Jul 19, 2019
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Hi Anna
Thank you for providing a 5 Star rating and great review of your recent experience with Touchstone and, more specifically my colleague Kelly. I am pleased that Kelly was able to guide you through what can be a tricky time with speed and ease.
Enjoy your new home!
Kind regards
Penny Graham
Touchstone ...
Jul 08,2019
Jul 08,2019
0
people found
this helpful
this helpful
I have been in my flat almost 7 years and very happy. No matter what your problem, financial or property, Touchstone are very approachable. I have always experienced understanding and friendliness....
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Jul 12, 2019
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Hi Margaret
Thank you so much for taking the time to rate our Edinburgh office and for providing a review of your experience with Touchstone thus far, it's very much apprecatied.
I am delighted to see that you have been both a long-term customer of Touchstone and also that you've had such a positive experience during our management.
Thanks again and best wishes.
Penny Graham
Touchstone ...
Jun 24,2019
Jun 24,2019
0
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this helpful
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Great experience so far. Everyone has been very helpful with the information I have needed. Julie has been very accommodating with regard to the viewing process....
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Jun 28, 2019
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(1)
Thank you for taking the time to rate and review our service, it's much appreciated.
Thanks too for your positive feedback about your recent experiences with our Edinburgh Office, especially my colleague Julie. It's always great to be able to feed back to my colleagues, so thanks again.
Good luck in your new home.
Kind regards
Penny Graham
Touchstone ...
Jun 19,2019
Jun 19,2019
0
people found
this helpful
this helpful
I have never meet helpful people like Lian and Julie.
They helped me in moving out smoothly with no issues. Even after moving, I requested something from Lian. She was happy to help....
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Comment on agent fees
No Agent fees. rent fees is below the privet market
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Jun 28, 2019
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Thank you so much for taking the time to review the customer service that you received recently from my colleagues, Lian and Julie. It's always great to hear from happy customers, so thanks again.
Kind regards
Penny Graham
Touchstone ...
Jun 19,2019
Jun 19,2019
3
people found
this helpful
this helpful
Places for People have put Touchstone in place as property management agents.
Dishonest to say the least and tripped themselves up multiple times by trying to lie, I had emails to prove otherwise, no apology.
5 months on after getting tenancy Touchstone have failed to complete ...
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Comment on agent fees
Not charged to me, landlord will set their fee
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Jun 28, 2019
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Hi Shell
I am very sorry to see that you have been experiencing difficulties with our Edinburgh Office.
Please may I ask you to contact me direct: [email protected] with details of your property and any issues that are outstanding. Once received, I can investigate the matter further for you.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Jun 19,2019
Jun 19,2019
0
people found
this helpful
this helpful
Yasmine was the first Property Manager to personally introduce herself with her contact details asking if I had any issues. She has been very informative and efficient in relation to maintenance, noise issues. She takes action promptly and she seems she cares about me as ...
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Jun 21, 2019
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Hi Harry
Thank you for taking the time to review the service that you've received from my colleague Yasmine. I couldn't agree more with your comments!
Thanks again.
Kind regards
Penny Graham
Touchstone ...
“Very bad expereince, Jade has always been threatening in his emails, he does not understand that as customers we give him Bussiness, ans has no sympat...”
Jun 06,2019
Jun 06,2019
3
people found
this helpful
this helpful
Very bad expereince, Jade has always been threatening in his emails, he does not understand that as customers we give him Bussiness, and has no sympathy. I have reported a few repairs for the property and no one has come forward to repair but have ...
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Comment on agent fees
Very high fees, poor customer service
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Jun 07, 2019
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Dear Charity,
Thank you for your review. I’m sorry to hear that you haven’t had a great experience with us. I will look into this matter on your behalf and see if we can resolve the issue.
Kind regards,
Julie Kemp
Touchstone ...
Jun 05,2019
Jun 05,2019
0
people found
this helpful
this helpful
Julie was very helpful and gave me sound advice which lead to me find a property in the area I was looking....
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Jun 28, 2019
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Thanks Craig for taking the time to rate and review our service. Thanks also for your feedback on the service that you received from my colleague, Julie, it's much appreciated.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
May 28,2019
May 28,2019
1
people found
this helpful
this helpful
Fast and fantastic service received from Kelly today and in the last few days in relation to problems in my property. Kelly moved things along professional in a quick and calm manner leaving me very happy!...
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Comment on agent fees
These are included as part of my rental costs.
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May 31, 2019
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Hi John
Thank you for taking the time to provide a 5 star ranking as well as the great feedback about the customer service you received recently from my colleague, Kelly Egan. It is always great to be able to share such feedback with my colleagues. Thanks again.
Best wishes
Penny Graham
Touchstone ...
May 24,2019
May 24,2019
0
people found
this helpful
this helpful
I recently moved in to one of Touchstone's properties and Property Manager Susan Lywood was really helpful and turnaround was really quick.Process was completed very quickly. I would highly recommend!......
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Comment on agent fees
Good
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May 24, 2019
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(1)
Thank you for taking the time to rate our company and particularly for your review of the prompt and helpful service that you received recently from my colleague, Sue Lywood. I'll share your feedback with Sue. Thanks again.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
May 17,2019
May 17,2019
0
people found
this helpful
this helpful
I have recently ended my tenancy and I have nothing but positive experiences whenever I have dealt with the company. Everything has always been straightforward and well explained. Well done people, keep up the good work....
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Comment on agent fees
Very reasonable
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May 17, 2019
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Thank you for sharing such positive feedback of your experience with Touchstone during your tenancy, it's much appreciated.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
May 17,2019
May 17,2019
0
people found
this helpful
this helpful
Perfect to start with but has now gone down hill. Still waiting for emails to be responded and the customer care gets thrown out of the window when you have an on going issue. Even when they are breaching the law there is no sign ...
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May 10,2019
May 10,2019
0
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Shaun has been very helpful throughout my tenancy.
Very friendly and quick to respond to any correspondence with the aim to resolve any issues in a timely manner....
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Comment on agent fees
Good
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May 17, 2019
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Thank you for your review of your experience of my colleague Shaun Moffatt's customer service. I am pleased but not surprised that Shaun has provided you with such a positive experience during your tenancy. Thanks again.
Best wishes.
Penny Graham
Touchstone ...
May 10,2019
May 10,2019
0
people found
this helpful
this helpful
Cps touchstone are excellent landlords and my property manager Shaun was always helpful ,professional and always wanted to help to make sure everything was going well in the property. Would highly recomened cps touchstone. So much so I'm still a current tenant with them just ...
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Comment on agent fees
Good,
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May 17, 2019
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Thank you for your wonderful review of the customer service that you received recently from my colleague, Shaun Moffatt. I am delighted that Shaun was able to resolve your issues promptly and professionally. Thanks again for your feedback.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
May 03,2019
May 03,2019
0
people found
this helpful
this helpful
Holly replied all the email immediately, and provided me a lot of details about the flat. I really enjoyed rent a flat with touch stone...
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May 03, 2019
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Thank you so much for taking the time to provide a review of the service that you received recently from my colleague, Holly Thwaites.
Holly is a valued Touchstone colleague and consistently provides our customers with the best possible rental experience at what is recognised traditionally to be stressful time.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
Apr 30,2019
Apr 30,2019
0
people found
this helpful
this helpful
Dawn could not have been more professional and polite when attending our needs and solving the problems that we encountered during the negotiation. We are extremely happy with the outcome and how she managed to ensure everything for us. I wish that we could have ...
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Comment on agent fees
A very good agent.
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May 03, 2019
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Thank you for 5 star rating and for your wonderful feedback on my colleague, Dawn in our Milton Keynes office.
Dawn consistently provides our customers with a friendly and professional service making the process run as smoothly as possible.
Thanks again for your review, it really is appreciated.
Kind regards
Penny Graham
Touchstone ...
Apr 30,2019
Apr 30,2019
0
people found
this helpful
this helpful
Offered new contract it was organised very easily and explained all options very well completed without any fuss it was a pleasure to deal with them...
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Comment on agent fees
Good
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Apr 30, 2019
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Thank you so much for taking the time to provide our tenancy renewal service with a 5 star rating, it's much appreciated.
I am pleased that you found the renewal experience easy and fuss-free.
Kind regards
Penny Graham
Touchstone ...
Apr 26,2019
Apr 26,2019
0
people found
this helpful
this helpful
Holly was so quick to reply and help resolve any issues or questions we had. Made the process of renting so much easier!...
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Apr 30, 2019
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Thank you for taking the time to provide a 5 star rating of our service, it's much appreciated.
I am pleased that you found the customer service provided by my colleague Holly Thwaites' both prompt and helpful. It's no surprise to me as Holly has demonstrated time and again that she's both friendly and efficient when dealing with our customers.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit our website for our Complaints Procedure:
https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 10:29 AM 11/02/2020 by Penny Graham
https://www.touchstoneresi.co.uk/complaints-procedure
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