Touchstone CPS Ltd
4.3/5, 465 reviews
81% recommended
100% lettings valuation accuracy
86% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 86% £350 £4,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 351 82 0 0 0 0 24 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“This company is useless. Not only did they no......”

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Sep 06,2019
Minithumbdown
By: 'Annette'
Sep 06,2019
4 people found
this helpful
This company is useless. Not only did they not uphold the terms of tenancy, they were lazy, condescending and rude, avoiding me when things inevitably went wrong which simply made things worse. they could be efficient when they wanted to (i.e. taking my money) ...
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By: Penny Graham
Sep 10, 2019
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Hi Annette I am sorry to see that you have clearly experienced some difficulties with our service. I am concerned by the comments you have made and would ask that, in the first instance, you contact me direct: [email protected] confirming your address, further information about the issues you mention and any outstanding issues, so that I can take up the matter with the relevant team for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone ...

“Touchstone’s service was just the worst....”

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Sep 03,2019
Minithumbdown
By: 'Carl'
Sep 03,2019
3 people found
this helpful
Touchstone’s service was just the worst. First, we did not get any notice, that Touchstone took over our apartment. Several times, people suddenly entered the flat with keys, by order of Touchstone, to check some water and fire restrictions. Again, without upfront notice. It ...
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By: Penny Graham
Sep 06, 2019
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Hi Carl I am sorry that you experienced some difficulties during your tenancy. As you have now vacated the property I'll understand I don't hear from you but I'd be interested to know more. If you could email me direct: [email protected] with details of property and any issues encountered during your tenancy, it will allow me to investigate the issues with the team and hopefully we can avoid this type of situation arising again. I look forward to hearing from you. B ...

“Friendly and competent staff. Felt welcome th......”

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Aug 31,2019
Minithumbdown
By: 'Cameron'
Aug 31,2019
0 people found
this helpful
Friendly and competent staff. Felt welcome throughout the entire process. Julie was a good laugh aswell. Darren was also very helpful and his advice and service....
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Was this helpful? Yes
By: Penny Graham
Oct 04, 2019
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Thanks for taking the time to review our colleagues in the Edinburgh office, especially Julie and Darren. It's much appreciated. Kind regards Penny Graham Touchstone ...

“Touchstone are an okay company but unfortunat......”

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Aug 29,2019
Minithumbdown
By: 'Lindsey'
Aug 29,2019
4 people found
this helpful
Touchstone are an okay company but unfortunately they have a pretty useless member of staff at Touchstone, who replies quickly to simple questions but ignores questions she can't deal with and leaves you waiting an eternity for a response. She didn't know how to deal ...
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Was this helpful? Yes
By: Penny Graham
Aug 30, 2019
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Hi Lindsey I am sorry that you felt the need to give our company such a low rating. I note your comments and would ask if you could email me: [email protected] with details of your tenancy and any outstanding issues so that I can take these up with the team for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone ...

“Easy to apply.Let me know about offer within......”

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Aug 21,2019
Minithumbup
By: 'Kim'
Aug 21,2019
0 people found
this helpful
Easy to apply. Let me know about offer within a few days of closing date. Quick with replies of any queries. Organised and easy to fill out paperwork...
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By: Penny Graham
Aug 23, 2019
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Thank you so much for your rating and review, Kim. It's much appreciated. I am delighted to see that our Edinburgh office were able to provide you with a positive rental experience at what can traditionally be a busy and fraught time. Best wishes in your new home. Kind regards Penny Graham ...

“I have always felt any contact I have had to ......”

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Aug 19,2019
Minithumbup
Lian
By: 'Margaret'
Aug 19,2019
0 people found
this helpful
I have always felt any contact I have had to make has been handled with care and concern. Touchstone is a very considerate company....
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By: Penny Graham
Aug 20, 2019
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Thank you for taking the time to review our service, Margaret. It's much appreciated. I am delighted to see that your experience of Touchstone has been a positive one. Thanks again. Kind regards Penny Graham Touchstone ...

“Hi, I would not recommended. They are do not ......”

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Aug 15,2019
Minithumbdown
By: 'Dotty'
Aug 15,2019
4 people found
this helpful
Hi, I would not recommended. They are do not care about tenants. Does not reply for the emails. In general very poor servise....
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By: Penny Graham
Aug 20, 2019
View all comments (1)
Hi Dotty I am very sorry to see that you have experienced difficulties with our management. Please could you contact me: [email protected] with details of your property and any outstanding matters and I will take up the matter with the relevant team for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone ...

“Excellent experience, thanks!...”

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Aug 05,2019
Minithumbup
By: 'Indrek'
Aug 05,2019
0 people found
this helpful
A huge thank you to Susan Lywood for making our move into a new flat so stress free. She has been very professional and friendly. Couldn’t ask more from a property manager. Excellent experience, highly recommended!...
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By: Penny Graham
Aug 06, 2019
View all comments (1)
Thank you so much for your 5 star rating and wonderful comments about your recent experience dealing with my colleague Susan Lywood. It's always pleasing to hear such positive feedback about my colleagues and have a happy customer. Thanks again for taking the time to review our service. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“As a company, Touchstone were a pleasure to d......”

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Jul 31,2019
Minithumbup
Lian
By: 'Paul'
Jul 31,2019
0 people found
this helpful
As a company, Touchstone were a pleasure to deal with. Lian Dingwall was amazing and offered a level of customer service that was second to none. Outstanding....
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By: Penny Graham
Aug 20, 2019
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Thank you for taking the time to provide a 5 star rating and review of our service, Paul. I am especially pleased to read your wonderful commendation of my colleague, Lian Dingwall. It's much appreciated. Thanks again. Kind regards Penny Graham Touchstone ...

“My review relates to Dawn skelton who has bee......”

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Jul 29,2019
Minithumbup
By: 'Leanne'
Jul 29,2019
0 people found
this helpful
My review relates to Dawn skelton who has been excellent in helping me with all the services i have required. Thank you Dawn...
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By: Penny Graham
Aug 20, 2019
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Thank you for your wonderful review of the service that you have received from my colleague, Dawn Skelton, it's much appreciated. Kind regards Penny Graham Touchstone ...

“nice, smart very professional and friendly...”

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Jul 21,2019
Minithumbup
By: 'Ana'
Jul 21,2019
0 people found
this helpful
She was nice, smart very professional and friendly. She made the process very easy and was a truly pleasure. I have been with the same company before and that's why l was looking for a property with them once again....
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By: Penny Graham
Jul 30, 2019
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Hi Ana Marie Thank you for taking the time to rate and review our company. I am delighted to see that you have had a positive experience with us previously and this is why you chose to use our services again. Thank you. I'd be interested to know who you've been dealing with so that I can pass your comments on. If you have a minute, please could you email me: [email protected]. Many thanks. Kind regards Penny Graham Touchstone ...

“Great experience so far...”

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Jul 19,2019
Minithumbup
Amy
By: 'Nikola'
Jul 19,2019
0 people found
this helpful
Recently moved in to a property managed by Touchstone. The whole process was very smooth and easy. I have been speaking with Amy and she has been answering my never ending questions very professionally! Thank you....
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By: Penny Graham
Jul 19, 2019
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Hi Nikola Thank you for taking the time to provide a 5 Star rating and great review of the service that you received recently from my colleague, Amy. I am pleased that you found Amy helpful and that she was able to guide you through the move-in process smoothly. Thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Kelly at TouchStone is a breath of fresh air.......”

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Jul 19,2019
Minithumbup
Kelly
By: 'Dan'
Jul 19,2019
1 people found
this helpful
Kelly at TouchStone is a breath of fresh air. She’s juggled our every need without losing her cool; from inventory, checkin and misc requests she has you covered. I’ve been renting for over a decade (Yikes!) and of the few agencies I’ve ...
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By: Penny Graham
Aug 20, 2019
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Hi Dan Thank you so much for your wonderful review of the service that you have experienced recently from my colleague, Kelly. Having worked with Kelly for a while now, I know first hand how capable she is and willing to resolve any issues that may arise. Thanks again. Kind regards Penny Graham Touchstone ...

“Fantastic...”

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Jul 18,2019
Minithumbup
Amy
By: 'Claudia'
Jul 18,2019
0 people found
this helpful
Fantastic service from Amy. She look after us from start to finish when organising our leasing agreement, making the process easy and straight forward....
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By: Penny Graham
Jul 19, 2019
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Hi Claudia Thank you for providing Touchstone with a 5 Star rating and review of the service that you received from my colleague, Amy recently. I am pleased that Amy was able to guide you through our processes with ease. Thanks again. Kind regards Penny Graham Touchstone ...

“The whole process was quick and efficient. Kelly was really ......”

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Jul 15,2019
Minithumbup
Kelly
By: 'Anna'
Jul 15,2019
0 people found
this helpful
The whole process was quick and efficient. Kelly was really helpful and responded to all our questions making sure we have everything we need for a smooth move to the new flat!...
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By: Penny Graham
Jul 19, 2019
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Hi Anna Thank you for providing a 5 Star rating and great review of your recent experience with Touchstone and, more specifically my colleague Kelly. I am pleased that Kelly was able to guide you through what can be a tricky time with speed and ease. Enjoy your new home! Kind regards Penny Graham Touchstone ...

“Satisfied...”

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Jul 08,2019
Minithumbup
Lian
By: 'Margaret'
Jul 08,2019
0 people found
this helpful
I have been in my flat almost 7 years and very happy. No matter what your problem, financial or property, Touchstone are very approachable. I have always experienced understanding and friendliness....
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By: Penny Graham
Jul 12, 2019
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Hi Margaret Thank you so much for taking the time to rate our Edinburgh office and for providing a review of your experience with Touchstone thus far, it's very much apprecatied. I am delighted to see that you have been both a long-term customer of Touchstone and also that you've had such a positive experience during our management. Thanks again and best wishes. Penny Graham Touchstone ...

“Great experience so far. Everyone has been ve......”

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Jun 24,2019
Minithumbup
By: 'Craig'
Jun 24,2019
0 people found
this helpful
Great experience so far. Everyone has been very helpful with the information I have needed. Julie has been very accommodating with regard to the viewing process....
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By: Penny Graham
Jun 28, 2019
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Thank you for taking the time to rate and review our service, it's much appreciated. Thanks too for your positive feedback about your recent experiences with our Edinburgh Office, especially my colleague Julie. It's always great to be able to feed back to my colleagues, so thanks again. Good luck in your new home. Kind regards Penny Graham Touchstone ...

“Kind, excellence, and outstanding...”

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Jun 19,2019
Minithumbup
Lian
By: 'Mazen'
Jun 19,2019
0 people found
this helpful
I have never meet helpful people like Lian and Julie. They helped me in moving out smoothly with no issues. Even after moving, I requested something from Lian. She was happy to help....
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Comment on agent fees
No Agent fees. rent fees is below the privet market
Was this helpful? Yes
By: Penny Graham
Jun 28, 2019
View all comments (1)
Thank you so much for taking the time to review the customer service that you received recently from my colleagues, Lian and Julie. It's always great to hear from happy customers, so thanks again. Kind regards Penny Graham Touchstone ...

“Places for People have put Touchstone in place as property ......”

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Jun 19,2019
Minithumbdown
By: 'Shell'
Jun 19,2019
3 people found
this helpful
Places for People have put Touchstone in place as property management agents. Dishonest to say the least and tripped themselves up multiple times by trying to lie, I had emails to prove otherwise, no apology. 5 months on after getting tenancy Touchstone have failed to complete ...
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Comment on agent fees
Not charged to me, landlord will set their fee
Was this helpful? Yes
By: Penny Graham
Jun 28, 2019
View all comments (1)
Hi Shell I am very sorry to see that you have been experiencing difficulties with our Edinburgh Office. Please may I ask you to contact me direct: [email protected] with details of your property and any issues that are outstanding. Once received, I can investigate the matter further for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone ...

“Very professional and caring...”

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Jun 19,2019
Minithumbup
By: 'Harry'
Jun 19,2019
0 people found
this helpful
Yasmine was the first Property Manager to personally introduce herself with her contact details asking if I had any issues. She has been very informative and efficient in relation to maintenance, noise issues. She takes action promptly and she seems she cares about me as ...
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Was this helpful? Yes
By: Penny Graham
Jun 21, 2019
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Hi Harry Thank you for taking the time to review the service that you've received from my colleague Yasmine. I couldn't agree more with your comments! Thanks again. Kind regards Penny Graham Touchstone ...

“Very bad expereince, Jade has always been threatening in his emails, he does not understand that as customers we give him Bussiness, ans has no sympat...”

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Jun 06,2019
Minithumbdown
By: 'Charity'
Jun 06,2019
3 people found
this helpful
Very bad expereince, Jade has always been threatening in his emails, he does not understand that as customers we give him Bussiness, and has no sympathy. I have reported a few repairs for the property and no one has come forward to repair but have ...
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Comment on agent fees
Very high fees, poor customer service
Was this helpful? Yes
By: Penny Graham
Jun 07, 2019
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Dear Charity, Thank you for your review. I’m sorry to hear that you haven’t had a great experience with us. I will look into this matter on your behalf and see if we can resolve the issue. Kind regards, Julie Kemp Touchstone ...

“All Good...”

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Jun 05,2019
Minithumbup
By: 'Craig'
Jun 05,2019
0 people found
this helpful
Julie was very helpful and gave me sound advice which lead to me find a property in the area I was looking....
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Was this helpful? Yes
By: Penny Graham
Jun 28, 2019
View all comments (1)
Thanks Craig for taking the time to rate and review our service. Thanks also for your feedback on the service that you received from my colleague, Julie, it's much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Fast and Fantastic...”

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May 28,2019
Minithumbup
Kelly
By: 'John'
May 28,2019
1 people found
this helpful
Fast and fantastic service received from Kelly today and in the last few days in relation to problems in my property. Kelly moved things along professional in a quick and calm manner leaving me very happy!...
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Comment on agent fees
These are included as part of my rental costs.
Was this helpful? Yes
By: Penny Graham
May 31, 2019
View all comments (1)
Hi John Thank you for taking the time to provide a 5 star ranking as well as the great feedback about the customer service you received recently from my colleague, Kelly Egan. It is always great to be able to share such feedback with my colleagues. Thanks again. Best wishes Penny Graham Touchstone ...

“Move in Touchstone Property...”

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May 24,2019
Minithumbup
Susan
By: 'Pradeep'
May 24,2019
0 people found
this helpful
I recently moved in to one of Touchstone's properties and Property Manager Susan Lywood was really helpful and turnaround was really quick.Process was completed very quickly. I would highly recommend!......
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
May 24, 2019
View all comments (1)
Thank you for taking the time to rate our company and particularly for your review of the prompt and helpful service that you received recently from my colleague, Sue Lywood. I'll share your feedback with Sue. Thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Review of tenancy experience...”

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May 17,2019
Minithumbup
Amy
By: 'C'
May 17,2019
0 people found
this helpful
I have recently ended my tenancy and I have nothing but positive experiences whenever I have dealt with the company. Everything has always been straightforward and well explained. Well done people, keep up the good work....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Penny Graham
May 17, 2019
View all comments (1)
Thank you for sharing such positive feedback of your experience with Touchstone during your tenancy, it's much appreciated. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

“Slippery slope...”

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May 17,2019
Minithumbdown
By: 'Siobhan'
May 17,2019
0 people found
this helpful
Perfect to start with but has now gone down hill. Still waiting for emails to be responded and the customer care gets thrown out of the window when you have an on going issue. Even when they are breaching the law there is no sign ...
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“Great!...”

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May 10,2019
Minithumbup
Shaun
By: 'Kirsten'
May 10,2019
0 people found
this helpful
Shaun has been very helpful throughout my tenancy. Very friendly and quick to respond to any correspondence with the aim to resolve any issues in a timely manner....
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
May 17, 2019
View all comments (1)
Thank you for your review of your experience of my colleague Shaun Moffatt's customer service. I am pleased but not surprised that Shaun has provided you with such a positive experience during your tenancy. Thanks again. Best wishes. Penny Graham Touchstone ...

“Great landlords...”

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May 10,2019
Minithumbup
Shaun
By: 'Sean'
May 10,2019
0 people found
this helpful
Cps touchstone are excellent landlords and my property manager Shaun was always helpful ,professional and always wanted to help to make sure everything was going well in the property. Would highly recomened cps touchstone. So much so I'm still a current tenant with them just ...
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Comment on agent fees
Good,
Was this helpful? Yes
By: Penny Graham
May 17, 2019
View all comments (1)
Thank you for your wonderful review of the customer service that you received recently from my colleague, Shaun Moffatt. I am delighted that Shaun was able to resolve your issues promptly and professionally. Thanks again for your feedback. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Review of Bingcheng Zheng...”

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May 03,2019
Minithumbup
Holly
By: 'Zheng'
May 03,2019
0 people found
this helpful
Holly replied all the email immediately, and provided me a lot of details about the flat. I really enjoyed rent a flat with touch stone...
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By: Penny Graham
May 03, 2019
View all comments (1)
Thank you so much for taking the time to provide a review of the service that you received recently from my colleague, Holly Thwaites. Holly is a valued Touchstone colleague and consistently provides our customers with the best possible rental experience at what is recognised traditionally to be stressful time. Thanks again. Kind regards Penny Graham Touchstone ...

“Great Experience...”

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Apr 30,2019
Minithumbup
By: 'David'
Apr 30,2019
0 people found
this helpful
Dawn could not have been more professional and polite when attending our needs and solving the problems that we encountered during the negotiation. We are extremely happy with the outcome and how she managed to ensure everything for us. I wish that we could have ...
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Comment on agent fees
A very good agent.
Was this helpful? Yes
By: Penny Graham
May 03, 2019
View all comments (1)
Thank you for 5 star rating and for your wonderful feedback on my colleague, Dawn in our Milton Keynes office. Dawn consistently provides our customers with a friendly and professional service making the process run as smoothly as possible. Thanks again for your review, it really is appreciated. Kind regards Penny Graham Touchstone ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:

https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 10:29 AM 11/02/2020 by Penny Graham

Awards won by Touchstone CPS Ltd

Regional Awards won by Touchstone CPS Ltd

Individual Branch Awards

Bath, BA2

Edinburgh, EH16



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