“Very professional and caring...”
5 Star Review
Jun 19,2019
By:
'Harry'
Jun 19,2019
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Services: They manage our building
Would you recommend?: Yes
Postcode: MK12
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
They manage our building
Postcode: MK12
0
people found
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Yasmine was the first Property Manager to personally introduce herself with her contact details asking if I had any issues. She has been very informative and efficient in relation to maintenance, noise issues. She takes action promptly and she seems she cares about me as ...
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“Very bad expereince, Jade has always been threatening in his emails, he does not understand that as customers we give him Bussiness, ans has no sympat...”
2 Star Review
Jun 06,2019
By:
'Charity'
Jun 06,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LE1
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: LE1
3
people found
this helpful
Very bad expereince, Jade has always been threatening in his emails, he does not understand that as customers we give him Bussiness, and has no sympathy. I have reported a few repairs for the property and no one has come forward to repair but have ...
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Comment on agent fees
Very high fees, poor customer service
3
people found
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5 Star Review
Jun 05,2019
By:
'Craig'
Jun 05,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH16
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH16
0
people found
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Julie was very helpful and gave me sound advice which lead to me find a property in the area I was looking....
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5 Star Review
May 28,2019
By:
'John'
May 28,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £670
Would you recommend?: Yes
Postcode: EH5
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £670
Postcode: EH5
1
people found
this helpful
Fast and fantastic service received from Kelly today and in the last few days in relation to problems in my property. Kelly moved things along professional in a quick and calm manner leaving me very happy!...
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Comment on agent fees
These are included as part of my rental costs.
1
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“Move in Touchstone Property...”
4 Star Review
May 24,2019
By:
'Pradeep'
May 24,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RH10
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: RH10
0
people found
this helpful
I recently moved in to one of Touchstone's properties and Property Manager Susan Lywood was really helpful and turnaround was really quick.Process was completed very quickly. I would highly recommend!......
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Comment on agent fees
Good
0
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“Review of tenancy experience...”
5 Star Review
May 17,2019
By:
'C'
May 17,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: Yes
Postcode: KA73
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £450
Postcode: KA73
0
people found
this helpful
I have recently ended my tenancy and I have nothing but positive experiences whenever I have dealt with the company. Everything has always been straightforward and well explained. Well done people, keep up the good work....
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Comment on agent fees
Very reasonable
0
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2 Star Review
May 17,2019
By:
'Siobhan'
May 17,2019
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EX16
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Lettings (as a Tenant)
Postcode: EX16
0
people found
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Perfect to start with but has now gone down hill. Still waiting for emails to be responded and the customer care gets thrown out of the window when you have an on going issue. Even when they are breaching the law there is no sign ...
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4 Star Review
May 10,2019
By:
'Kirsten'
May 10,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH12
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH12
0
people found
this helpful
Shaun has been very helpful throughout my tenancy.
Very friendly and quick to respond to any correspondence with the aim to resolve any issues in a timely manner....
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Comment on agent fees
Good
0
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5 Star Review
May 10,2019
By:
'Sean'
May 10,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £545
Would you recommend?: Yes
Postcode: EH14
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £545
Postcode: EH14
0
people found
this helpful
Cps touchstone are excellent landlords and my property manager Shaun was always helpful ,professional and always wanted to help to make sure everything was going well in the property. Would highly recomened cps touchstone. So much so I'm still a current tenant with them just ...
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Comment on agent fees
Good,
0
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“Review of Bingcheng Zheng...”
5 Star Review
May 03,2019
By:
'Zheng'
May 03,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: B54
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: B54
0
people found
this helpful
Holly replied all the email immediately, and provided me a lot of details about the flat. I really enjoyed rent a flat with touch stone...
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0
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5 Star Review
Apr 30,2019
By:
'David'
Apr 30,2019
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: Yes
Postcode: G76
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Lettings (as a Tenant)
Rent PCM: £1000
Postcode: G76
0
people found
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Dawn could not have been more professional and polite when attending our needs and solving the problems that we encountered during the negotiation. We are extremely happy with the outcome and how she managed to ensure everything for us. I wish that we could have ...
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Comment on agent fees
A very good agent.
0
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5 Star Review
Apr 30,2019
By:
'David'
Apr 30,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £585
Would you recommend?: Yes
Postcode: SN3
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £585
Postcode: SN3
0
people found
this helpful
Offered new contract it was organised very easily and explained all options very well completed without any fuss it was a pleasure to deal with them...
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Comment on agent fees
Good
0
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5 Star Review
Apr 26,2019
By:
'Laura'
Apr 26,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: B5
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: B5
0
people found
this helpful
Holly was so quick to reply and help resolve any issues or questions we had. Made the process of renting so much easier!...
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0
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5 Star Review
Apr 25,2019
By:
'WAS'
Apr 25,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £785
Would you recommend?: Yes
Postcode: B5
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £785
Postcode: B5
0
people found
this helpful
Holly was professional in all communication and gave fast and prompt replies via email when she was in the office. She made the process easy and tried her best to meet my requests. No fees, no nonsense....
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Comment on agent fees
Good, no fees
0
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5 Star Review
Apr 16,2019
By:
'Alison'
Apr 16,2019
Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SP2
Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Lettings (as a Tenant)
Postcode: SP2
0
people found
this helpful
Lynsey has been amazingly helpful, knowledgeable, friendly, proactive, understanding, professional. I can't think of enough words to describe.
An absolute shining credit to the company she works for and other family members have spoken with her and share the same opinion.
Wonderful example of excellent ...
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Comment on agent fees
Good.
0
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5 Star Review
Apr 10,2019
By:
'Blair'
Apr 10,2019
Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TA6
Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Lettings (as a Tenant)
Postcode: TA6
0
people found
this helpful
I have had nothing but real help from Leynsey , I have talked to her about standing order on behalf of my mother & she has been nothing but helpful, Today I called her about another mater which was really nothing to do with her she made 4 ...
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0
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5 Star Review
Apr 08,2019
By:
'H'
Apr 08,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: B54
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: B54
0
people found
this helpful
We've dealt with Holly in the lead up to moving to The Forum Birmingham. We have been very impressed with her communication and how efficiently and quickly she has sorted everything for us....
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Comment on agent fees
There weren't any fees associated with our application, which we thought was brilliant and a refreshing change
0
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“Katy has been amazing!...”
5 Star Review
Apr 08,2019
By:
'Camilla'
Apr 08,2019
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Services: They manage our building
Would you recommend?: Yes
Postcode: HR95
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
They manage our building
Postcode: HR95
0
people found
this helpful
When dealing with Katy I have found her to be exceptionally h elpfull, she is polite and courteous, and does her very best to help with any issues.
I have confidence that,if I have asked Katy to call back she will,and she always ...
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Comment on agent fees
Good
0
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5 Star Review
Mar 29,2019
By:
'Prof'
Mar 29,2019
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: WA15
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Lettings (as a Landlord)
Postcode: WA15
0
people found
this helpful
I am delighted that my telephone call was answered by Sue Geen.:
* She understood my requirement in an instant
* Promised to speak to Jon Lock, in absence of Laura Spencer who has gone on holiday -(Jon Lock whom I spoke to yesterday did not ...
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“Friendly, customer-focused, professional and efficient....”
5 Star Review
Mar 28,2019
By:
'Tim'
Mar 28,2019
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: MK12
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Lettings (as a Tenant)
Postcode: MK12
0
people found
this helpful
I find Yasmine to be interactive with a genuine interest in the customer and a positive attitude towards whatever is the issue....
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Comment on agent fees
N/A.
0
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“Fab customer experience!...”
5 Star Review
Mar 28,2019
By:
'Dan'
Mar 28,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: They manage our building
Would you recommend?: Yes
Postcode: B5
Branch: Bath, 2 Crescent Office Park Clarks Way
They manage our building
Postcode: B5
0
people found
this helpful
Holly has been extremely quick with getting back to us on all our queries and has done her very best to make our move as easy as possible. She's been very good at chasing things for us and has been very clear in all her ...
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5 Star Review
Mar 27,2019
By:
'Ian'
Mar 27,2019
Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Services: Lettings (as a Tenant)
Rent PCM: £895
Would you recommend?: Yes
Postcode: YO16
Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Lettings (as a Tenant)
Rent PCM: £895
Postcode: YO16
0
people found
this helpful
Lynsey has been our main contact during our rental procedure and has provided a friendly, professional and caring service way beyond our expectations. Nothing has been to much trouble for her and she has gone out of her way to smooth what is a stressful ...
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Comment on agent fees
Having had to pay Agents Fees in the past your fees are extremely fair and should be a bench mark for all agents.
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5 Star Review
Mar 26,2019
By:
'Dale'
Mar 26,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH16
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH16
0
people found
this helpful
Shaun was very nice and was availble to answer all questions promptly, covered everything and made the whole process easy...
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5 Star Review
Mar 26,2019
By:
'torobbasi'
Mar 26,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £1115
Would you recommend?: Yes
Postcode: B5
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £1115
Postcode: B5
0
people found
this helpful
Perfect communication. Fast replies. I asked a couple of questions and they all were answered and explained properly. Excellent services rendered throughout the process....
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“Vicky and Max (boiler engeer) were extremely helpful. They kept me informed through the weekend. I had no heating and no hot water. They did well....”
5 Star Review
Mar 25,2019
By:
'Katie'
Mar 25,2019
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: HA9
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Lettings (as a Tenant)
Postcode: HA9
0
people found
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Great people I've had a chance to meet. They went above and beyond to make sure I was informed and knee when and how fast they will fix the boiler for me. Max is amazing young men with great skills and fantastic personality. Vicki made ...
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5 Star Review
Mar 25,2019
By:
'Richard'
Mar 25,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £630
Would you recommend?: Yes
Postcode: EH16
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £630
Postcode: EH16
0
people found
this helpful
Shaun was very friendly and helpful. His professional demeanour and efficiency were excellent. He was well prepared and very enthusiastic about the property. He made me feel very welcome....
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Comment on agent fees
No issues
0
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5 Star Review
Mar 20,2019
By:
'Dennis'
Mar 20,2019
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Services: Lettings (as a Tenant)
Rent PCM: £725
Would you recommend?: Yes
Postcode: MK12
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Lettings (as a Tenant)
Rent PCM: £725
Postcode: MK12
0
people found
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Overall service provided by Yasmine was excellent. She was very helpful and efficient inresolving all enquiries.
I would highly recommend Yasmine....
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Comment on agent fees
Good
0
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“Worst customer service bar none...”
1 Star Review
Mar 20,2019
By:
'Craig'
Mar 20,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £1250
Would you recommend?: No
Postcode: DD2
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £1250
Postcode: DD2
1
people found
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So good to read that other Touchstone customer's are fustrated. The service we have received is the worst we have ever experienced. Faults at property before moved in, some were major. We have been here nearly 18 months, still the Fire Alarm and Sprinkler System are ...
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Comment on agent fees
£1250 per calendar month would acceptable it the property were as advertised before we moved in also if it were to comply with local safety laws
1
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5 Star Review
Mar 19,2019
By:
'Michaela'
Mar 19,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: G20
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: G20
0
people found
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I have recently moved into a new flat, managed by Touchstone and I couldn't be happier with the whole process. Everything ran smoothly and stress-free, largely due to Harry's help, who managed the process in a professional and efficient manner....
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1 Star Review
Mar 15,2019
By:
'Scottishlad'
Mar 15,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £740
Would you recommend?: No
Postcode: EH6
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £740
Postcode: EH6
2
people found
this helpful
We rented through touchstone and ultimately because of their lack of service and poor upkeep of the property we moved out and got our own place. We didn't have heaters in the bedrooms for months and only after pestering them did we finally get them. ...
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