“This company is useless. Not only did they no......”
1 Star Review
Sep 06,2019
By:
'Annette'
Sep 06,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: No
Postcode: BA2
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £1000
Postcode: BA2
4
people found
this helpful
This company is useless. Not only did they not uphold the terms of tenancy, they were lazy, condescending and rude, avoiding me when things inevitably went wrong which simply made things worse. they could be efficient when they wanted to (i.e. taking my money) ...
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4
people found
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“Touchstone’s service was just the worst....”
1 Star Review
Sep 03,2019
By:
'Carl'
Sep 03,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BA1
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: BA1
3
people found
this helpful
Touchstone’s service was just the worst. First, we did not get any notice, that Touchstone took over our apartment. Several times, people suddenly entered the flat with keys, by order of Touchstone, to check some water and fire restrictions. Again, without upfront notice. It ...
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3
people found
this helpful
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“Friendly and competent staff. Felt welcome th......”
5 Star Review
Aug 31,2019
By:
'Cameron'
Aug 31,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £660
Would you recommend?: No
Postcode: EH12
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £660
Postcode: EH12
0
people found
this helpful
Friendly and competent staff. Felt welcome throughout the entire process. Julie was a good laugh aswell.
Darren was also very helpful and his advice and service....
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0
people found
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“Touchstone are an okay company but unfortunat......”
1 Star Review
Aug 29,2019
By:
'Lindsey'
Aug 29,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £1114
Would you recommend?: No
Postcode: LE1
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £1114
Postcode: LE1
4
people found
this helpful
Touchstone are an okay company but unfortunately they have a pretty useless member of staff at Touchstone, who replies quickly to simple questions but ignores questions she can't deal with and leaves you waiting an eternity for a response. She didn't know how to deal ...
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4
people found
this helpful
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“Easy to apply.Let me know about offer within......”
5 Star Review
Aug 21,2019
By:
'Kim'
Aug 21,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £512
Would you recommend?: Yes
Postcode: EH14
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £512
Postcode: EH14
0
people found
this helpful
Easy to apply.
Let me know about offer within a few days of closing date.
Quick with replies of any queries.
Organised and easy to fill out paperwork...
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0
people found
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“I have always felt any contact I have had to ......”
5 Star Review
Aug 19,2019
By:
'Margaret'
Aug 19,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £640
Would you recommend?: Yes
Postcode: FK2
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £640
Postcode: FK2
0
people found
this helpful
I have always felt any contact I have had to make has been handled with care and concern. Touchstone is a very considerate company....
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0
people found
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“Hi, I would not recommended. They are do not ......”
1 Star Review
Aug 15,2019
By:
'Dotty'
Aug 15,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £670
Would you recommend?: No
Postcode: SO16
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £670
Postcode: SO16
4
people found
this helpful
Hi, I would not recommended. They are do not care about tenants. Does not reply for the emails. In general very poor servise....
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4
people found
this helpful
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“Excellent experience, thanks!...”
5 Star Review
Aug 05,2019
By:
'Indrek'
Aug 05,2019
Branch: London, 305 Grays Inn Road
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: Yes
Postcode: W1F
Branch: London, 305 Grays Inn Road
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: W1F
0
people found
this helpful
A huge thank you to Susan Lywood for making our move into a new flat so stress free. She has been very professional and friendly. Couldn’t ask more from a property manager. Excellent experience, highly recommended!...
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0
people found
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“As a company, Touchstone were a pleasure to d......”
5 Star Review
Jul 31,2019
By:
'Paul'
Jul 31,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £620
Would you recommend?: Yes
Postcode: EH17
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £620
Postcode: EH17
0
people found
this helpful
As a company, Touchstone were a pleasure to deal with. Lian Dingwall was amazing and offered a level of customer service that was second to none. Outstanding....
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0
people found
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“My review relates to Dawn skelton who has bee......”
5 Star Review
Jul 29,2019
By:
'Leanne'
Jul 29,2019
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Services: Lettings (as a Tenant)
Rent PCM: £700
Would you recommend?: Yes
Postcode: S74
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Lettings (as a Tenant)
Rent PCM: £700
Postcode: S74
0
people found
this helpful
My review relates to Dawn skelton who has been excellent in helping me with all the services i have required. Thank you Dawn...
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0
people found
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“nice, smart very professional and friendly...”
5 Star Review
Jul 21,2019
By:
'Ana'
Jul 21,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH11
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH11
0
people found
this helpful
She was nice, smart very professional and friendly. She made the process very easy and was a truly pleasure. I have been with the same company before and that's why l was looking for a property with them once again....
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0
people found
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“Great experience so far...”
5 Star Review
Jul 19,2019
By:
'Nikola'
Jul 19,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: B12
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: B12
0
people found
this helpful
Recently moved in to a property managed by Touchstone. The whole process was very smooth and easy. I have been speaking with Amy and she has been answering my never ending questions very professionally! Thank you....
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0
people found
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“Kelly at TouchStone is a breath of fresh air.......”
5 Star Review
Jul 19,2019
By:
'Dan'
Jul 19,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: Yes
Postcode: M21
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £1000
Postcode: M21
1
people found
this helpful
Kelly at TouchStone is a breath of fresh air.
She’s juggled our every need without losing her cool; from inventory, checkin and misc requests she has you covered.
I’ve been renting for over a decade (Yikes!) and of the few agencies I’ve ...
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1
people found
this helpful
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5 Star Review
Jul 18,2019
By:
'Claudia'
Jul 18,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £775
Would you recommend?: Yes
Postcode: G3
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £775
Postcode: G3
0
people found
this helpful
Fantastic service from Amy. She look after us from start to finish when organising our leasing agreement, making the process easy and straight forward....
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0
people found
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“The whole process was quick and efficient. Kelly was really ......”
5 Star Review
Jul 15,2019
By:
'Anna'
Jul 15,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: MK12
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: MK12
0
people found
this helpful
The whole process was quick and efficient. Kelly was really helpful and responded to all our questions making sure we have everything we need for a smooth move to the new flat!...
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0
people found
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5 Star Review
Jul 08,2019
By:
'Margaret'
Jul 08,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £639
Would you recommend?: Yes
Postcode: FK2
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £639
Postcode: FK2
0
people found
this helpful
I have been in my flat almost 7 years and very happy. No matter what your problem, financial or property, Touchstone are very approachable. I have always experienced understanding and friendliness....
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0
people found
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“Great experience so far. Everyone has been ve......”
5 Star Review
Jun 24,2019
By:
'Craig'
Jun 24,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £620
Would you recommend?: Yes
Postcode: EH14
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £620
Postcode: EH14
0
people found
this helpful
Great experience so far. Everyone has been very helpful with the information I have needed. Julie has been very accommodating with regard to the viewing process....
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0
people found
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“Kind, excellence, and outstanding...”
5 Star Review
Jun 19,2019
By:
'Mazen'
Jun 19,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £530
Would you recommend?: Yes
Postcode: EH8
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £530
Postcode: EH8
0
people found
this helpful
I have never meet helpful people like Lian and Julie.
They helped me in moving out smoothly with no issues. Even after moving, I requested something from Lian. She was happy to help....
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Comment on agent fees
No Agent fees.
rent fees is below the privet market
0
people found
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“Places for People have put Touchstone in place as property ......”
1 Star Review
Jun 19,2019
By:
'Shell'
Jun 19,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £664
Would you recommend?: No
Postcode: EH7
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £664
Postcode: EH7
3
people found
this helpful
Places for People have put Touchstone in place as property management agents.
Dishonest to say the least and tripped themselves up multiple times by trying to lie, I had emails to prove otherwise, no apology.
5 months on after getting tenancy Touchstone have failed to complete ...
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Comment on agent fees
Not charged to me, landlord will set their fee
3
people found
this helpful
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“Very professional and caring...”
5 Star Review
Jun 19,2019
By:
'Harry'
Jun 19,2019
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Services: They manage our building
Would you recommend?: Yes
Postcode: MK12
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
They manage our building
Postcode: MK12
0
people found
this helpful
Yasmine was the first Property Manager to personally introduce herself with her contact details asking if I had any issues. She has been very informative and efficient in relation to maintenance, noise issues. She takes action promptly and she seems she cares about me as ...
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0
people found
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“Very bad expereince, Jade has always been threatening in his emails, he does not understand that as customers we give him Bussiness, ans has no sympat...”
2 Star Review
Jun 06,2019
By:
'Charity'
Jun 06,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LE1
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: LE1
3
people found
this helpful
Very bad expereince, Jade has always been threatening in his emails, he does not understand that as customers we give him Bussiness, and has no sympathy. I have reported a few repairs for the property and no one has come forward to repair but have ...
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Comment on agent fees
Very high fees, poor customer service
3
people found
this helpful
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5 Star Review
Jun 05,2019
By:
'Craig'
Jun 05,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH16
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH16
0
people found
this helpful
Julie was very helpful and gave me sound advice which lead to me find a property in the area I was looking....
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0
people found
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5 Star Review
May 28,2019
By:
'John'
May 28,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £670
Would you recommend?: Yes
Postcode: EH5
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £670
Postcode: EH5
1
people found
this helpful
Fast and fantastic service received from Kelly today and in the last few days in relation to problems in my property. Kelly moved things along professional in a quick and calm manner leaving me very happy!...
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Comment on agent fees
These are included as part of my rental costs.
1
people found
this helpful
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“Move in Touchstone Property...”
4 Star Review
May 24,2019
By:
'Pradeep'
May 24,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RH10
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: RH10
0
people found
this helpful
I recently moved in to one of Touchstone's properties and Property Manager Susan Lywood was really helpful and turnaround was really quick.Process was completed very quickly. I would highly recommend!......
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Comment on agent fees
Good
0
people found
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“Review of tenancy experience...”
5 Star Review
May 17,2019
By:
'C'
May 17,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: Yes
Postcode: KA73
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £450
Postcode: KA73
0
people found
this helpful
I have recently ended my tenancy and I have nothing but positive experiences whenever I have dealt with the company. Everything has always been straightforward and well explained. Well done people, keep up the good work....
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Comment on agent fees
Very reasonable
0
people found
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2 Star Review
May 17,2019
By:
'Siobhan'
May 17,2019
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EX16
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Lettings (as a Tenant)
Postcode: EX16
0
people found
this helpful
Perfect to start with but has now gone down hill. Still waiting for emails to be responded and the customer care gets thrown out of the window when you have an on going issue. Even when they are breaching the law there is no sign ...
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0
people found
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4 Star Review
May 10,2019
By:
'Kirsten'
May 10,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH12
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH12
0
people found
this helpful
Shaun has been very helpful throughout my tenancy.
Very friendly and quick to respond to any correspondence with the aim to resolve any issues in a timely manner....
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Comment on agent fees
Good
0
people found
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5 Star Review
May 10,2019
By:
'Sean'
May 10,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £545
Would you recommend?: Yes
Postcode: EH14
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £545
Postcode: EH14
0
people found
this helpful
Cps touchstone are excellent landlords and my property manager Shaun was always helpful ,professional and always wanted to help to make sure everything was going well in the property. Would highly recomened cps touchstone. So much so I'm still a current tenant with them just ...
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Comment on agent fees
Good,
0
people found
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“Review of Bingcheng Zheng...”
5 Star Review
May 03,2019
By:
'Zheng'
May 03,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: B54
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: B54
0
people found
this helpful
Holly replied all the email immediately, and provided me a lot of details about the flat. I really enjoyed rent a flat with touch stone...
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0
people found
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5 Star Review
Apr 30,2019
By:
'David'
Apr 30,2019
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: Yes
Postcode: G76
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Lettings (as a Tenant)
Rent PCM: £1000
Postcode: G76
0
people found
this helpful
Dawn could not have been more professional and polite when attending our needs and solving the problems that we encountered during the negotiation. We are extremely happy with the outcome and how she managed to ensure everything for us. I wish that we could have ...
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Comment on agent fees
A very good agent.
0
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