100% lettings valuation accuracy
86% lettings fee satisfaction
Latest Reviews
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28th Nov 2024
reviewed by 'Chelsea'
25th Nov 2024
reviewed by 'Marzena'
28th Oct 2024
reviewed by 'Stuart'
16th Oct 2024
reviewed by 'Eireanne'
16th Oct 2024
reviewed by 'GAYNA HENDLEY'
14th Oct 2024
reviewed by 'Prathiba Thimmappa'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 86% | £350 | £4,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 351 | 82 | 0 | 0 | 0 | 0 | 24 | 6 |
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Latest Properties
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Touchstone CPS Ltd Branches (view all 4)
Feb 08,2020
Feb 08,2020
1
people found
this helpful
this helpful
An absolute nightmare. When we moved in the flat was dirty, oven broken, and water leaking from the flat above. But we're still expected to pay for a professional clean before we leave!
Approximately once a month a fire alarm will go off which can ...
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Feb 11, 2020
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Hi Matt
I am sorry that you have experienced some difficulties vacating your property.
Please could I ask that you email us direct using: [email protected] with details of your property and the issues you are encountering and we will look into this matter for you.
Kind regards
Penny Graham
Touchstone ...
Feb 02,2020
Feb 02,2020
0
people found
this helpful
this helpful
Paid £650/wk for a one bedroom that was provided in an unclean state at move-in date. I dealt with Mr Matthew Achilles and Mr Matthew Johnston who both had the arrogance to attempt to make it my problem to resolve. Stay away from these people....
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Feb 04, 2020
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Hi Andrew
I am sorry that upon move-in you found the cleanliness of your new home was below our usual standard.
Since writing your review, I understand that you have again corresponded with our Matt Johnstone and that further cleaning has been carrried out.
With this matter behind us, I hope that you are now able to settle in and start enjoying your new home.
Kind regards
Penny Graham
Touchstone ...
Jan 31,2020
Jan 31,2020
0
people found
this helpful
this helpful
Julie was excellent, communication was great.
I viewed two flats with her and she was very helpful and knew all the answers to my questions....
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Feb 04, 2020
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Hi Eilidh
Thank you for your review of the service that you received recently from my colleague, Julie Bruce. It's always great to receive such positive feedback from our customers, so thank you.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Jan 31,2020
Jan 31,2020
0
people found
this helpful
this helpful
Julie was amazing can not thank her enough for her help on property viewings she went above and beyond. Would use again and pass on to friends and family....
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Feb 04, 2020
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Hi Suzanne
Thank you for taking the time to review the service that you received recently from my colleague, Julie Bruce, in our Edinburgh office, it's much appreciated.
It's always great to read that our customers are happy to recommend our services to friends and family, so thank you.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Jan 27,2020
Jan 27,2020
0
people found
this helpful
this helpful
We had our hearts set on this flat and Shonah Wright went above and beyond to make it happen for us. We couldn't ask for anything else. Thank you so much Shonah...
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Jan 27, 2020
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Hi Richard
Thank you for your wonderful review of the service provided recently by my colleague, Shonah Wright. It's much appreciated. From personal experience, I know Shonah to be both efficient and most definitely customer focussed.
Best wishes in your new home.
Kind regards
Penny Graham ...
Jan 16,2020
Jan 16,2020
0
people found
this helpful
this helpful
I am absolutely delighted to get this flat. The lady that showed me around was very professional and knew her stuff. I can't wait to move in...
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Jan 24, 2020
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Hi Daniel
Thank you for your 5-star review and feedback, it's really appreciated.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Jan 08,2020
Jan 08,2020
0
people found
this helpful
this helpful
Caroline Evans is the best.
We worked with Caroline Evans and she was the best. Extremely professional, polite, understanding and helpful. She was very efficient as she helped us get into the property we had liked ensuring all necessary documentation was submitted in a timely ...
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Jan 24, 2020
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Hi Punita
Wow! Thank you so much for your glowing commendation of my colleague, Caroline Evans, and the service that she has provided to you recently. Having worked with Caroline for several years, I know her to be conscientious and professional but also approachable and helpful.
Thanks again for your review, it's much appreciated.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Dec 13,2019
Dec 13,2019
0
people found
this helpful
this helpful
Service was first rate from start to finish all in all I would not hesitate to apply again for housing if the need required....
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Dec 20, 2019
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Hi David
Thank you so much for taking the time to review the service that you received recently from my colleagues in our Edinburgh office, it's very much appreciated.
I am delighted that, if needed, you would use our services again. Says it all, really. Thank you.
Happy holidays.
Kind regards
Penny Graham
Touchstone ...
Nov 27,2019
Nov 27,2019
0
people found
this helpful
this helpful
Have bought and sold many properties over the years, but have never rented a property before. Were terrified of the 'leap into the unknown' , but the staff at Touchstone reassured us and made it as easy as it could possibly have been. Our grateful thanks ...
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Dec 03, 2019
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Thank you for taking the time to review the service that you received recently from my colleagues, Dean & Cat. Both are very customer orientated and friendly, so I am delighted to see their work appreciated by our customers.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
Nov 27,2019
Nov 27,2019
0
people found
this helpful
this helpful
Really helpful responsive staff! Helped me in no time at all, would recommend touchstone to everyone. 5/5 great customer service....
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Dec 03, 2019
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(1)
Thank you for your glowing commendation of the service that you received recently from our team in Edinburgh, it's much appreciated. It's always very pleasing to see my colleagues recognised for their work, so thanks again.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Nov 22,2019
Nov 22,2019
1
people found
this helpful
this helpful
I've been renting with Touchstone for a year now and I cannot rate it high enough.
My first experience was with Julie Bruce; a kind, helpful and caring agent who couldn't possibly do more to make a stressful situation as easy on me as possible.
...
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Dec 03, 2019
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Thank you so much for your wonderful commendation of our team in Edinburgh, especially Julie & Rebecca. Both work really hard to ensure that all transactions are as smoothly as possible, so it's great to see this appreciated. Thanks again.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Nov 18,2019
Nov 18,2019
0
people found
this helpful
this helpful
Clear process, well explained, and with quick response to followup questions, progressing quickly from viewing to application to offer. Much quicker to respond to viewing booking than other agencies I've worked with!...
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Nov 22, 2019
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Hi John
Thank you for taking the time to review the service that you received from our team in the Edinburgh Office during your recent move. I am so pleased that you found the service quick and clear.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Nov 18,2019
Nov 18,2019
0
people found
this helpful
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We were shown around two properties by Julie who made sure we were aware of all necessary details and we had a quick turn around from viewing to application and response which I really appreciated. Julie was friendly and informative. Thank you!...
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Nov 22, 2019
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Hi Jenna
I am delighted to see that your experience of the service provided by our team in the Edinbugh Office was a positive one. I will happily feed back your comments to Julie. Thank you.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Nov 14,2019
Nov 14,2019
1
people found
this helpful
this helpful
Yes Julie Bruce was brilliant and patient. Showed me some great properties. Looking on renting one off them. She was professional too...
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Nov 22, 2019
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Hi Steve
Thank you for your wonderful review of the service that you received recently from my colleague Julie Bruce whilst viewing a selection of our properties, it's much appreciated.
Hopefully, we can tie up a property for you soon.
Kind regards
Penny Graham
Touchstone ...
Nov 13,2019
Nov 13,2019
1
people found
this helpful
this helpful
We would like to thank Julie for the outstanding service she provided my partner and I. After seeing her at 2 flat viewings, she took it upon herself to ask what we were looking for as we are an expecting couple and some flats more suitable ...
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Nov 22, 2019
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Hi Cassandra
Thank you for your glowing commendation of my colleague Julie Bruce during your recent search for a new family home. Julie consistently provides a great service to our customers, so your wonderful comments, whilst most welcome, do not surprise me.
Wishing you all the best at this exciting time!
Kind regards
Penny Graham
Touchstone ...
Nov 11,2019
Nov 11,2019
0
people found
this helpful
this helpful
Our contact person was Jade. She has been so supportive, knowledgeable and a 'God's Send' in my son getting his first 'home' My son works 12 hour shifts and by agreement from James, I was the port of contact, whilst he could get some sleep and ...
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Nov 12, 2019
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Thank you so much providing such a glowing commendation of my colleague Jade, following your son's recent move. I am delighted, but not surprised, to see that you found Jade supportive and understanding during a traditionally busy time.
Thanks again for taking the time to provide a review, it's much appreciated.
Kind regards
Penny Graham
Touchstone ...
Oct 31,2019
Oct 31,2019
0
people found
this helpful
this helpful
Holly was such a great help and always responded very quickly
It took 3 days between viewing and being accepted for a property
Very professional and thank you for all the help...
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Nov 01, 2019
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Hi Lauren
Thank you so much for taking the time to provide your wonderfrul review regarding my colleauge Holly following your recent move. It is always very pleasing to see my colleagues' work recognised by our customers, so again I thank you.
Best wishes for your new home.
Kind regards
Penny Graham
Touchstone ...
Oct 29,2019
Oct 29,2019
0
people found
this helpful
this helpful
Our whole experience with your agency has been efficient throughout.We are grateful for the help and advice you gave us and for a smooth transaction enabling us to move promptly.
Both Dean and Cat provide a service equal to none....
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Nov 01, 2019
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Hi Jacqueline
Thank you for taking the time to provide a review of your recent experience with our Retirement Rentals team. I am especially pleased to see that you have highlighted both Dean & Cat for praise, as they work hard to provide a smooth tranisition for our customers.
So, thanks again and best wishs for your new home.
Kind regards
Penny Graham
Touchstone ...
Oct 28,2019
Oct 28,2019
0
people found
this helpful
this helpful
I am a very new tenant of a property managed by Touchstone CPS. I can only comment on the move-in process at this time, but it went very smoothly! Susan was a pleasure to liaise with - she gave me all the information I needed, ...
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Nov 01, 2019
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Hi Lydia
Thank you for your wonderful commendation of my colleague Susan Lywood's handling of your recent move. Having for worked with Susan, I know her to be friendly and knowledgable, so it is very pleasing to see her work acknowledged by our customers.
Thanks again and best wishes for your new home.
Kind regards
Penny Graham
Touchstone ...
Oct 18,2019
Oct 18,2019
0
people found
this helpful
this helpful
Staff had a good knowledge of the property and were able to answer any questions I had. Very quick at responding and helping me with any queries I had...
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Oct 18, 2019
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Hi Ruairidh
Thank you so much for taking the time to provide us with such a great review and rating, it's much appreciated.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
Oct 16,2019
Oct 16,2019
2
people found
this helpful
this helpful
Literally the worst service I have ever received.
Flat wasn't up to par when we moved in but we just went ahead as it was minor issues like light fixtures and we could easily fix those ourselves. Then, every possible sign told us we'd made ...
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Oct 18, 2019
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Hi Dorothy
I am very sorry that you have been experiencing some difficulty with our management recently.
I note with concern your comment about having raised a formal complaint but not receiving a response, I can only apologise for this. Please may I ask that you contact me direct: [email protected] with details of your property and who you sent your complaint letter to, so that I can investigate the matter further with the relevant team.
I look forward to hearing from you ...
Oct 14,2019
Oct 14,2019
2
people found
this helpful
this helpful
I've sent 8 email chasing a repair with no updates.
I've called and the numbers just keep bouncing around to other offices that doesn't relate to my address.
Every time I need a repair done, I have to call at least 8 times!
Terrible service!...
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Oct 15, 2019
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Hi Carla
I am very sorry that you have been experiencing difficulties contacting us recently.
Please could you contact me via: [email protected] with details of your property and what's outstanding, so that I can investigate the matter further with the relevant team.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Oct 14,2019
Oct 14,2019
0
people found
this helpful
this helpful
An outstandingly good experience renting our flat, thanks to the professionalism of Property Manager Dean Horsley. His interpersonal skills and competency ensured an ideal outcome for us....
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Nov 01, 2019
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Hi Richard
Thank you for your wonderful review following your recent experience with Touchstone. I am especially pleased to see your comments about my colleague Dean, as I know how hard he and the Retirement Rentals team work to ensure a smooth transition for our customers.
Best wishes for your new home.
Thanks again.
Penny Graham
Touchstone ...
Oct 07,2019
Oct 07,2019
6
people found
this helpful
this helpful
Everyone's experience will likely be different, since this is a company and you will have a different property manager depending on where you rent.
Our property manager was * quite possibly the worst, least-professional property manager I've ever had to work with. Verbatim, she has said ...
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Oct 08, 2019
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Hi James
I am very sorry to see that you have been experiencing difficulties during your tenancy with us and that matters remain outstanding.
Please could I ask that you email me direct: [email protected] confirming your property and any outstanding maintenance required, so that I can take this up with the relevant team to seek a resolution for you.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Sep 30,2019
Sep 30,2019
0
people found
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this helpful
Quick process - viewing was good know everything we need to know
Would be helpful if we were given an idea of when we will be able to move in! Apart from that perfect...
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Oct 04, 2019
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Thank you for your 5 star rating and review, Nicole. It's much appreciated.
I will pass your comments about a move-in date back to the team for you.
Good luck with the move and best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Sep 30,2019
Sep 30,2019
0
people found
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this helpful
Quick process - viewing was quick and efficient know all we need to know now just waiting on signing tenancy but happy so far...
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Oct 04, 2019
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Thanks for the great review and 5 star rating, Aaron. It's much appreciated.
Good luck with the move and best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Sep 27,2019
Sep 27,2019
0
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Amy was very efficient and extremely helpful in assisting me to renting my own property. Everything I required she was able to supply in a friendly yet professional manner.
I personally thank Amy for her support...
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Sep 27, 2019
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Hi Phil
Thank you so much for reviewing your Touchstone experience and especially the service that you have received from my colleague, Amy. It really is appreciated. Since joining Touchstone, Amy has proved herself to be polite, helpful and approachable.
I'll be happy to pass on your feedback and thanks to Amy.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Sep 27,2019
Sep 27,2019
2
people found
this helpful
this helpful
Aweful experience. Would never rent a property with touchstone nor recommend them. Communication is appalling. Dealt with 3 different people in a year. False information was given. Emails ignored. Took over 6 months for one thing to be fixed even though they knew it was actually dangerous. ...
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Oct 04, 2019
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Hi Naomi
I am very sorry to see that you have experienced some difficulties with our Edinburgh Office.
Please could you email your contact and property details along with the details of any outstanding issues to me direct: [email protected], so that I can investigate the matter further with the relevant team.
Kind regards
Penny Graham
Touchstone ...
Sep 11,2019
Sep 11,2019
0
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Although I had to call twice about my cooker, the staff couldn't be nicer or more helpful and with the second call Amy sorted a replacement immediately. Excellent customer service....
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Sep 13, 2019
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Hi Robert
Many thanks for taking the time to review the service that you received from my colleague, Amy, recently. I am pleased to see that your recent experience with Touchstone was a positive one.
Kind regards
Penny Graham
Touchstone ...
Sep 10,2019
Sep 10,2019
0
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this helpful
Very good, speedy serviced provided. Thanks Jade for helping me move in as quickly as possible and getting everything sorted....
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Sep 13, 2019
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Hi Harish
Thank you for taking the time to review the service that you received from my colleague, Jade recently, it is much appreciated. I am pleased to see that your experience of our service was a positive one.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit our website for our Complaints Procedure:
https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 10:29 AM 11/02/2020 by Penny Graham
https://www.touchstoneresi.co.uk/complaints-procedure
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