“Staff had a good knowledge of the property an......”
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5 Star Review
Oct 18,2019
By:
'Ruairidh'
Oct 18,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £395 Would you recommend?: Yes
Postcode: PA1
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £395 Postcode: PA1
0people found this helpful
Staff had a good knowledge of the property and were able to answer any questions I had. Very quick at responding and helping me with any queries I had... read full review
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(1)
Hi Ruairidh
Thank you so much for taking the time to provide us with such a great review and rating, it's much appreciated.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
“Literally the worst service I have ever recei......”
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1 Star Review
Oct 16,2019
By:
'Dorothy'
Oct 16,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £795 Would you recommend?: No
Postcode: M19
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £795 Postcode: M19
2people found this helpful
Literally the worst service I have ever received.
Flat wasn't up to par when we moved in but we just went ahead as it was minor issues like light fixtures and we could easily fix those ourselves. Then, every possible sign told us we'd made ... read full review
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(1)
Hi Dorothy
I am very sorry that you have been experiencing some difficulty with our management recently.
I note with concern your comment about having raised a formal complaint but not receiving a response, I can only apologise for this. Please may I ask that you contact me direct: [email protected] with details of your property and who you sent your complaint letter to, so that I can investigate the matter further with the relevant team.
I look forward to hearing from you ...
“Terrible Service!...”
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1 Star Review
Oct 14,2019
Kelly
By:
'Carla'
Oct 14,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M12
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: M12
2people found this helpful
I've sent 8 email chasing a repair with no updates.
I've called and the numbers just keep bouncing around to other offices that doesn't relate to my address.
Every time I need a repair done, I have to call at least 8 times!
Terrible service!... read full review
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(1)
Hi Carla
I am very sorry that you have been experiencing difficulties contacting us recently.
Please could you contact me via: [email protected] with details of your property and what's outstanding, so that I can investigate the matter further with the relevant team.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
“An outstandingly good experience renting our ......”
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5 Star Review
Oct 14,2019
Dean
By:
'Richard'
Oct 14,2019
Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NG2
Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Lettings (as a Tenant)
Postcode: NG2
0people found this helpful
An outstandingly good experience renting our flat, thanks to the professionalism of Property Manager Dean Horsley. His interpersonal skills and competency ensured an ideal outcome for us.... read full review
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(1)
Hi Richard
Thank you for your wonderful review following your recent experience with Touchstone. I am especially pleased to see your comments about my colleague Dean, as I know how hard he and the Retirement Rentals team work to ensure a smooth transition for our customers.
Best wishes for your new home.
Thanks again.
Penny Graham
Touchstone ...
“Please avoid using these guys if you can. For your own good....”
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1 Star Review
Oct 07,2019
By:
'James'
Oct 07,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £645 Would you recommend?: No
Postcode: ST16
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £645 Postcode: ST16
6people found this helpful
Everyone's experience will likely be different, since this is a company and you will have a different property manager depending on where you rent.
Our property manager was * quite possibly the worst, least-professional property manager I've ever had to work with. Verbatim, she has said ... read full review
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(1)
Hi James
I am very sorry to see that you have been experiencing difficulties during your tenancy with us and that matters remain outstanding.
Please could I ask that you email me direct: [email protected] confirming your property and any outstanding maintenance required, so that I can take this up with the relevant team to seek a resolution for you.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
“Quick process - viewing was good know everyth......”
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5 Star Review
Sep 30,2019
By:
'Nicole'
Sep 30,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £650 Would you recommend?: Yes
Postcode: EH5
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £650 Postcode: EH5
0people found this helpful
Quick process - viewing was good know everything we need to know
Would be helpful if we were given an idea of when we will be able to move in! Apart from that perfect... read full review
View all comments
(1)
Thank you for your 5 star rating and review, Nicole. It's much appreciated.
I will pass your comments about a move-in date back to the team for you.
Good luck with the move and best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“Quick process - viewing was quick and efficie......”
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5 Star Review
Sep 30,2019
By:
'Aaron'
Sep 30,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £650 Would you recommend?: Yes
Postcode: EH5
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £650 Postcode: EH5
0people found this helpful
Quick process - viewing was quick and efficient know all we need to know now just waiting on signing tenancy but happy so far... read full review
View all comments
(1)
Thanks for the great review and 5 star rating, Aaron. It's much appreciated.
Good luck with the move and best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“Very Professional...”
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5 Star Review
Sep 27,2019
Amy
By:
'Phil'
Sep 27,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £425 Would you recommend?: Yes
Postcode: SR1
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £425 Postcode: SR1
0people found this helpful
Amy was very efficient and extremely helpful in assisting me to renting my own property. Everything I required she was able to supply in a friendly yet professional manner.
I personally thank Amy for her support... read full review
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(1)
Hi Phil
Thank you so much for reviewing your Touchstone experience and especially the service that you have received from my colleague, Amy. It really is appreciated. Since joining Touchstone, Amy has proved herself to be polite, helpful and approachable.
I'll be happy to pass on your feedback and thanks to Amy.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“Aweful experience. Would never rent a propert......”
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1 Star Review
Sep 27,2019
By:
'Naomi'
Sep 27,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CT18
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: CT18
2people found this helpful
Aweful experience. Would never rent a property with touchstone nor recommend them. Communication is appalling. Dealt with 3 different people in a year. False information was given. Emails ignored. Took over 6 months for one thing to be fixed even though they knew it was actually dangerous. ... read full review
View all comments
(1)
Hi Naomi
I am very sorry to see that you have experienced some difficulties with our Edinburgh Office.
Please could you email your contact and property details along with the details of any outstanding issues to me direct: [email protected], so that I can investigate the matter further with the relevant team.
Kind regards
Penny Graham
Touchstone ...
“Although I had to call twice about my cooker,......”
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4 Star Review
Sep 11,2019
By:
'Robert'
Sep 11,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £460 Would you recommend?: Yes
Postcode: KA7
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £460 Postcode: KA7
0people found this helpful
Although I had to call twice about my cooker, the staff couldn't be nicer or more helpful and with the second call Amy sorted a replacement immediately. Excellent customer service.... read full review
View all comments
(1)
Hi Robert
Many thanks for taking the time to review the service that you received from my colleague, Amy, recently. I am pleased to see that your recent experience with Touchstone was a positive one.
Kind regards
Penny Graham
Touchstone ...
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(1)
Hi Harish
Thank you for taking the time to review the service that you received from my colleague, Jade recently, it is much appreciated. I am pleased to see that your experience of our service was a positive one.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“This company is useless. Not only did they no......”
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1 Star Review
Sep 06,2019
By:
'Annette'
Sep 06,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £1000 Would you recommend?: No
Postcode: BA2
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £1000 Postcode: BA2
4people found this helpful
This company is useless. Not only did they not uphold the terms of tenancy, they were lazy, condescending and rude, avoiding me when things inevitably went wrong which simply made things worse. they could be efficient when they wanted to (i.e. taking my money) ... read full review
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(1)
Hi Annette
I am sorry to see that you have clearly experienced some difficulties with our service. I am concerned by the comments you have made and would ask that, in the first instance, you contact me direct: [email protected] confirming your address, further information about the issues you mention and any outstanding issues, so that I can take up the matter with the relevant team for you.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
“Touchstone’s service was just the worst....”
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1 Star Review
Sep 03,2019
By:
'Carl'
Sep 03,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BA1
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: BA1
3people found this helpful
Touchstone’s service was just the worst. First, we did not get any notice, that Touchstone took over our apartment. Several times, people suddenly entered the flat with keys, by order of Touchstone, to check some water and fire restrictions. Again, without upfront notice. It ... read full review
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(1)
Hi Carl
I am sorry that you experienced some difficulties during your tenancy.
As you have now vacated the property I'll understand I don't hear from you but I'd be interested to know more. If you could email me direct: [email protected] with details of property and any issues encountered during your tenancy, it will allow me to investigate the issues with the team and hopefully we can avoid this type of situation arising again.
I look forward to hearing from you.
B ...
“Friendly and competent staff. Felt welcome th......”
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5 Star Review
Aug 31,2019
By:
'Cameron'
Aug 31,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £660 Would you recommend?: No
Postcode: EH12
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £660 Postcode: EH12
0people found this helpful
Friendly and competent staff. Felt welcome throughout the entire process. Julie was a good laugh aswell.
Darren was also very helpful and his advice and service.... read full review
View all comments
(1)
Thanks for taking the time to review our colleagues in the Edinburgh office, especially Julie and Darren. It's much appreciated.
Kind regards
Penny Graham
Touchstone ...
“Touchstone are an okay company but unfortunat......”
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1 Star Review
Aug 29,2019
By:
'Lindsey'
Aug 29,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £1114 Would you recommend?: No
Postcode: LE1
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £1114 Postcode: LE1
4people found this helpful
Touchstone are an okay company but unfortunately they have a pretty useless member of staff at Touchstone, who replies quickly to simple questions but ignores questions she can't deal with and leaves you waiting an eternity for a response. She didn't know how to deal ... read full review
View all comments
(1)
Hi Lindsey
I am sorry that you felt the need to give our company such a low rating.
I note your comments and would ask if you could email me: [email protected] with details of your tenancy and any outstanding issues so that I can take these up with the team for you.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
“Easy to apply.Let me know about offer within......”
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5 Star Review
Aug 21,2019
By:
'Kim'
Aug 21,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £512 Would you recommend?: Yes
Postcode: EH14
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £512 Postcode: EH14
0people found this helpful
Easy to apply.
Let me know about offer within a few days of closing date.
Quick with replies of any queries.
Organised and easy to fill out paperwork... read full review
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(1)
Thank you so much for your rating and review, Kim. It's much appreciated.
I am delighted to see that our Edinburgh office were able to provide you with a positive rental experience at what can traditionally be a busy and fraught time.
Best wishes in your new home.
Kind regards
Penny Graham ...
“I have always felt any contact I have had to ......”
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5 Star Review
Aug 19,2019
Lian
By:
'Margaret'
Aug 19,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £640 Would you recommend?: Yes
Postcode: FK2
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £640 Postcode: FK2
0people found this helpful
I have always felt any contact I have had to make has been handled with care and concern. Touchstone is a very considerate company.... read full review
View all comments
(1)
Thank you for taking the time to review our service, Margaret. It's much appreciated. I am delighted to see that your experience of Touchstone has been a positive one.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
“Hi, I would not recommended. They are do not ......”
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1 Star Review
Aug 15,2019
By:
'Dotty'
Aug 15,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £670 Would you recommend?: No
Postcode: SO16
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £670 Postcode: SO16
4people found this helpful
Hi, I would not recommended. They are do not care about tenants. Does not reply for the emails. In general very poor servise.... read full review
View all comments
(1)
Hi Dotty
I am very sorry to see that you have experienced difficulties with our management. Please could you contact me: [email protected] with details of your property and any outstanding matters and I will take up the matter with the relevant team for you.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
“Excellent experience, thanks!...”
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5 Star Review
Aug 05,2019
By:
'Indrek'
Aug 05,2019
Branch: London, 305 Grays Inn Road
Services: Lettings (as a Tenant)
Rent PCM: £1500 Would you recommend?: Yes
Postcode: W1F
Branch: London, 305 Grays Inn Road
Lettings (as a Tenant)
Rent PCM: £1500 Postcode: W1F
0people found this helpful
A huge thank you to Susan Lywood for making our move into a new flat so stress free. She has been very professional and friendly. Couldn’t ask more from a property manager. Excellent experience, highly recommended!... read full review
View all comments
(1)
Thank you so much for your 5 star rating and wonderful comments about your recent experience dealing with my colleague Susan Lywood. It's always pleasing to hear such positive feedback about my colleagues and have a happy customer.
Thanks again for taking the time to review our service.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“As a company, Touchstone were a pleasure to d......”
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5 Star Review
Jul 31,2019
Lian
By:
'Paul'
Jul 31,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £620 Would you recommend?: Yes
Postcode: EH17
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £620 Postcode: EH17
0people found this helpful
As a company, Touchstone were a pleasure to deal with. Lian Dingwall was amazing and offered a level of customer service that was second to none. Outstanding.... read full review
View all comments
(1)
Thank you for taking the time to provide a 5 star rating and review of our service, Paul.
I am especially pleased to read your wonderful commendation of my colleague, Lian Dingwall. It's much appreciated.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
“My review relates to Dawn skelton who has bee......”
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5 Star Review
Jul 29,2019
By:
'Leanne'
Jul 29,2019
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Services: Lettings (as a Tenant)
Rent PCM: £700 Would you recommend?: Yes
Postcode: S74
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Lettings (as a Tenant)
Rent PCM: £700 Postcode: S74
0people found this helpful
My review relates to Dawn skelton who has been excellent in helping me with all the services i have required. Thank you Dawn... read full review
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(1)
Thank you for your wonderful review of the service that you have received from my colleague, Dawn Skelton, it's much appreciated.
Kind regards
Penny Graham
Touchstone ...
“nice, smart very professional and friendly...”
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5 Star Review
Jul 21,2019
By:
'Ana'
Jul 21,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH11
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH11
0people found this helpful
She was nice, smart very professional and friendly. She made the process very easy and was a truly pleasure. I have been with the same company before and that's why l was looking for a property with them once again.... read full review
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(1)
Hi Ana Marie
Thank you for taking the time to rate and review our company. I am delighted to see that you have had a positive experience with us previously and this is why you chose to use our services again. Thank you.
I'd be interested to know who you've been dealing with so that I can pass your comments on. If you have a minute, please could you email me: [email protected]. Many thanks.
Kind regards
Penny Graham
Touchstone ...
“Great experience so far...”
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5 Star Review
Jul 19,2019
Amy
By:
'Nikola'
Jul 19,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: B12
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: B12
0people found this helpful
Recently moved in to a property managed by Touchstone. The whole process was very smooth and easy. I have been speaking with Amy and she has been answering my never ending questions very professionally! Thank you.... read full review
View all comments
(1)
Hi Nikola
Thank you for taking the time to provide a 5 Star rating and great review of the service that you received recently from my colleague, Amy.
I am pleased that you found Amy helpful and that she was able to guide you through the move-in process smoothly. Thanks again.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“Kelly at TouchStone is a breath of fresh air.......”
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5 Star Review
Jul 19,2019
Kelly
By:
'Dan'
Jul 19,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £1000 Would you recommend?: Yes
Postcode: M21
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £1000 Postcode: M21
1people found this helpful
Kelly at TouchStone is a breath of fresh air.
She’s juggled our every need without losing her cool; from inventory, checkin and misc requests she has you covered.
I’ve been renting for over a decade (Yikes!) and of the few agencies I’ve ... read full review
View all comments
(1)
Hi Dan
Thank you so much for your wonderful review of the service that you have experienced recently from my colleague, Kelly. Having worked with Kelly for a while now, I know first hand how capable she is and willing to resolve any issues that may arise.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
“Fantastic...”
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5 Star Review
Jul 18,2019
Amy
By:
'Claudia'
Jul 18,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £775 Would you recommend?: Yes
Postcode: G3
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £775 Postcode: G3
0people found this helpful
Fantastic service from Amy. She look after us from start to finish when organising our leasing agreement, making the process easy and straight forward.... read full review
View all comments
(1)
Hi Claudia
Thank you for providing Touchstone with a 5 Star rating and review of the service that you received from my colleague, Amy recently. I am pleased that Amy was able to guide you through our processes with ease. Thanks again.
Kind regards
Penny Graham
Touchstone ...
“The whole process was quick and efficient. Kelly was really ......”
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5 Star Review
Jul 15,2019
Kelly
By:
'Anna'
Jul 15,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: MK12
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: MK12
0people found this helpful
The whole process was quick and efficient. Kelly was really helpful and responded to all our questions making sure we have everything we need for a smooth move to the new flat!... read full review
View all comments
(1)
Hi Anna
Thank you for providing a 5 Star rating and great review of your recent experience with Touchstone and, more specifically my colleague Kelly. I am pleased that Kelly was able to guide you through what can be a tricky time with speed and ease.
Enjoy your new home!
Kind regards
Penny Graham
Touchstone ...
“Satisfied...”
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5 Star Review
Jul 08,2019
Lian
By:
'Margaret'
Jul 08,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £639 Would you recommend?: Yes
Postcode: FK2
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £639 Postcode: FK2
0people found this helpful
I have been in my flat almost 7 years and very happy. No matter what your problem, financial or property, Touchstone are very approachable. I have always experienced understanding and friendliness.... read full review
View all comments
(1)
Hi Margaret
Thank you so much for taking the time to rate our Edinburgh office and for providing a review of your experience with Touchstone thus far, it's very much apprecatied.
I am delighted to see that you have been both a long-term customer of Touchstone and also that you've had such a positive experience during our management.
Thanks again and best wishes.
Penny Graham
Touchstone ...
“Great experience so far. Everyone has been ve......”
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5 Star Review
Jun 24,2019
By:
'Craig'
Jun 24,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £620 Would you recommend?: Yes
Postcode: EH14
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £620 Postcode: EH14
0people found this helpful
Great experience so far. Everyone has been very helpful with the information I have needed. Julie has been very accommodating with regard to the viewing process.... read full review
View all comments
(1)
Thank you for taking the time to rate and review our service, it's much appreciated.
Thanks too for your positive feedback about your recent experiences with our Edinburgh Office, especially my colleague Julie. It's always great to be able to feed back to my colleagues, so thanks again.
Good luck in your new home.
Kind regards
Penny Graham
Touchstone ...
“Kind, excellence, and outstanding...”
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5 Star Review
Jun 19,2019
Lian
By:
'Mazen'
Jun 19,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £530 Would you recommend?: Yes
Postcode: EH8
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £530 Postcode: EH8
0people found this helpful
I have never meet helpful people like Lian and Julie.
They helped me in moving out smoothly with no issues. Even after moving, I requested something from Lian. She was happy to help.... read full review
Comment on agent fees
No Agent fees.
rent fees is below the privet market
View all comments
(1)
Thank you so much for taking the time to review the customer service that you received recently from my colleagues, Lian and Julie. It's always great to hear from happy customers, so thanks again.
Kind regards
Penny Graham
Touchstone ...
“Places for People have put Touchstone in place as property ......”
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1 Star Review
Jun 19,2019
By:
'Shell'
Jun 19,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £664 Would you recommend?: No
Postcode: EH7
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £664 Postcode: EH7
3people found this helpful
Places for People have put Touchstone in place as property management agents.
Dishonest to say the least and tripped themselves up multiple times by trying to lie, I had emails to prove otherwise, no apology.
5 months on after getting tenancy Touchstone have failed to complete ... read full review
View all comments
(1)
Hi Shell
I am very sorry to see that you have been experiencing difficulties with our Edinburgh Office.
Please may I ask you to contact me direct: [email protected] with details of your property and any issues that are outstanding. Once received, I can investigate the matter further for you.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit our website for our Complaints Procedure: