View all comments (1) Hi Ruairidh Thank you so much for taking the time to provide us with such a great review and rating, it's much appreciated. Thanks again. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Dorothy I am very sorry that you have been experiencing some difficulty with our management recently. I note with concern your comment about having raised a formal complaint but not receiving a response, I can only apologise for this. Please may I ask that you contact me direct: [email protected] with details of your property and who you sent your complaint letter to, so that I can investigate the matter further with the relevant team. I look forward to hearing from you ...

View all comments (1) Hi Carla I am very sorry that you have been experiencing difficulties contacting us recently. Please could you contact me via: [email protected] with details of your property and what's outstanding, so that I can investigate the matter further with the relevant team. I look forward to hearing from you. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Richard Thank you for your wonderful review following your recent experience with Touchstone. I am especially pleased to see your comments about my colleague Dean, as I know how hard he and the Retirement Rentals team work to ensure a smooth transition for our customers. Best wishes for your new home. Thanks again. Penny Graham Touchstone ...

View all comments (1) Hi James I am very sorry to see that you have been experiencing difficulties during your tenancy with us and that matters remain outstanding. Please could I ask that you email me direct: [email protected] confirming your property and any outstanding maintenance required, so that I can take this up with the relevant team to seek a resolution for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone ...

View all comments (1) Thank you for your 5 star rating and review, Nicole. It's much appreciated. I will pass your comments about a move-in date back to the team for you. Good luck with the move and best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Thanks for the great review and 5 star rating, Aaron. It's much appreciated. Good luck with the move and best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Phil Thank you so much for reviewing your Touchstone experience and especially the service that you have received from my colleague, Amy. It really is appreciated. Since joining Touchstone, Amy has proved herself to be polite, helpful and approachable. I'll be happy to pass on your feedback and thanks to Amy. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Naomi I am very sorry to see that you have experienced some difficulties with our Edinburgh Office. Please could you email your contact and property details along with the details of any outstanding issues to me direct: [email protected], so that I can investigate the matter further with the relevant team. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Robert Many thanks for taking the time to review the service that you received from my colleague, Amy, recently. I am pleased to see that your recent experience with Touchstone was a positive one. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Harish Thank you for taking the time to review the service that you received from my colleague, Jade recently, it is much appreciated. I am pleased to see that your experience of our service was a positive one. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Annette I am sorry to see that you have clearly experienced some difficulties with our service. I am concerned by the comments you have made and would ask that, in the first instance, you contact me direct: [email protected] confirming your address, further information about the issues you mention and any outstanding issues, so that I can take up the matter with the relevant team for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Carl I am sorry that you experienced some difficulties during your tenancy. As you have now vacated the property I'll understand I don't hear from you but I'd be interested to know more. If you could email me direct: [email protected] with details of property and any issues encountered during your tenancy, it will allow me to investigate the issues with the team and hopefully we can avoid this type of situation arising again. I look forward to hearing from you. B ...

View all comments (1) Thanks for taking the time to review our colleagues in the Edinburgh office, especially Julie and Darren. It's much appreciated. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Lindsey I am sorry that you felt the need to give our company such a low rating. I note your comments and would ask if you could email me: [email protected] with details of your tenancy and any outstanding issues so that I can take these up with the team for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone ...

View all comments (1) Thank you so much for your rating and review, Kim. It's much appreciated. I am delighted to see that our Edinburgh office were able to provide you with a positive rental experience at what can traditionally be a busy and fraught time. Best wishes in your new home. Kind regards Penny Graham ...

View all comments (1) Thank you for taking the time to review our service, Margaret. It's much appreciated. I am delighted to see that your experience of Touchstone has been a positive one. Thanks again. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Dotty I am very sorry to see that you have experienced difficulties with our management. Please could you contact me: [email protected] with details of your property and any outstanding matters and I will take up the matter with the relevant team for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone ...

View all comments (1) Thank you so much for your 5 star rating and wonderful comments about your recent experience dealing with my colleague Susan Lywood. It's always pleasing to hear such positive feedback about my colleagues and have a happy customer. Thanks again for taking the time to review our service. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Thank you for taking the time to provide a 5 star rating and review of our service, Paul. I am especially pleased to read your wonderful commendation of my colleague, Lian Dingwall. It's much appreciated. Thanks again. Kind regards Penny Graham Touchstone ...

View all comments (1) Thank you for your wonderful review of the service that you have received from my colleague, Dawn Skelton, it's much appreciated. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Ana Marie Thank you for taking the time to rate and review our company. I am delighted to see that you have had a positive experience with us previously and this is why you chose to use our services again. Thank you. I'd be interested to know who you've been dealing with so that I can pass your comments on. If you have a minute, please could you email me: [email protected]. Many thanks. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Nikola Thank you for taking the time to provide a 5 Star rating and great review of the service that you received recently from my colleague, Amy. I am pleased that you found Amy helpful and that she was able to guide you through the move-in process smoothly. Thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Dan Thank you so much for your wonderful review of the service that you have experienced recently from my colleague, Kelly. Having worked with Kelly for a while now, I know first hand how capable she is and willing to resolve any issues that may arise. Thanks again. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Claudia Thank you for providing Touchstone with a 5 Star rating and review of the service that you received from my colleague, Amy recently. I am pleased that Amy was able to guide you through our processes with ease. Thanks again. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Anna Thank you for providing a 5 Star rating and great review of your recent experience with Touchstone and, more specifically my colleague Kelly. I am pleased that Kelly was able to guide you through what can be a tricky time with speed and ease. Enjoy your new home! Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Margaret Thank you so much for taking the time to rate our Edinburgh office and for providing a review of your experience with Touchstone thus far, it's very much apprecatied. I am delighted to see that you have been both a long-term customer of Touchstone and also that you've had such a positive experience during our management. Thanks again and best wishes. Penny Graham Touchstone ...

View all comments (1) Thank you for taking the time to rate and review our service, it's much appreciated. Thanks too for your positive feedback about your recent experiences with our Edinburgh Office, especially my colleague Julie. It's always great to be able to feed back to my colleagues, so thanks again. Good luck in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Thank you so much for taking the time to review the customer service that you received recently from my colleagues, Lian and Julie. It's always great to hear from happy customers, so thanks again. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Shell I am very sorry to see that you have been experiencing difficulties with our Edinburgh Office. Please may I ask you to contact me direct: [email protected] with details of your property and any issues that are outstanding. Once received, I can investigate the matter further for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone ...