View all comments (1) Hi Monika I am sorry to see that you have encountered a number of issues around communication, had to wait for works to be carried out and have had uncertainty over charges as you've moved out. I would like to investigate each issue that you’ve raised in further detail, and ask if you could kindly email us at: [email protected] confirming the address of the property that you have just vacated. I look forward to hearing from you. Thank you. Kind regards Natalie James To ...

View all comments (1) Hi Karis, Thank you for taking the time to provide such positive feedback for the service you received from my colleague Julie Bruce. It's great to hear that the process was quick and simple and that you were kept well communicated throughout. Thanks again. Best wishes and good health in your new home. Kind regards Natalie James Touchstone ...

View all comments (1) Thank you for your 5* rating and also your great review of the service that you have received from my colleague in the Edinburgh office, Julie Bruce. I'm delighted to see that you found Julie easy to work with and that this made the moving process easier for you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Megan Thank you for reviewing the service that you received recently from my colleagues in the Edinburgh office, it's much appreciated. I'm delighted to see that everything went smoothly for you. Thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Kerr Thank you for taking the time to provide such a glowing review of the service you received recently from my colleague, Julie Bruce. You're right, Julie is a credit to Touchstone but it's great to receive such positive feedback from our customers, and it's much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Sehrish I am sorry to see that you have encountered a delay with the return of your deposit following your vacating the property. In order to investigate further for you, please could I ask that you email us: [email protected] confirming the address of the property that you have just vacated. I look forward to hearing from you. Thank you. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Jessica Thank you for taking the time to leave such a wonderful review about the service you received recently from my colleague, Julie Bruce. It's great to receive such positive feedback and it's much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Sarah Thank you for reviewing the service that you received recently from my colleague, Julie Bruce. It's always great to see our colleagues' good work acknowledged by our customers, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Georgia Thank you for taking the time to rate our service and provide such a glowing commendation of my colleague, Julie Bruce, it's much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Andy Thank you for your 5-star rating and great review, it's much appreciated. I hope that all goes well with the move. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Matt I am sorry that you have experienced some difficulties vacating your property. Please could I ask that you email us direct using: [email protected] with details of your property and the issues you are encountering and we will look into this matter for you. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Andrew I am sorry that upon move-in you found the cleanliness of your new home was below our usual standard. Since writing your review, I understand that you have again corresponded with our Matt Johnstone and that further cleaning has been carrried out. With this matter behind us, I hope that you are now able to settle in and start enjoying your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Eilidh Thank you for your review of the service that you received recently from my colleague, Julie Bruce. It's always great to receive such positive feedback from our customers, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Suzanne Thank you for taking the time to review the service that you received recently from my colleague, Julie Bruce, in our Edinburgh office, it's much appreciated. It's always great to read that our customers are happy to recommend our services to friends and family, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Richard Thank you for your wonderful review of the service provided recently by my colleague, Shonah Wright. It's much appreciated. From personal experience, I know Shonah to be both efficient and most definitely customer focussed. Best wishes in your new home. Kind regards Penny Graham ...

View all comments (1) Hi Daniel Thank you for your 5-star review and feedback, it's really appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Punita Wow! Thank you so much for your glowing commendation of my colleague, Caroline Evans, and the service that she has provided to you recently. Having worked with Caroline for several years, I know her to be conscientious and professional but also approachable and helpful. Thanks again for your review, it's much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi David Thank you so much for taking the time to review the service that you received recently from my colleagues in our Edinburgh office, it's very much appreciated. I am delighted that, if needed, you would use our services again. Says it all, really. Thank you. Happy holidays. Kind regards Penny Graham Touchstone ...

View all comments (1) Thank you for taking the time to review the service that you received recently from my colleagues, Dean & Cat. Both are very customer orientated and friendly, so I am delighted to see their work appreciated by our customers. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Thank you for your glowing commendation of the service that you received recently from our team in Edinburgh, it's much appreciated. It's always very pleasing to see my colleagues recognised for their work, so thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Thank you so much for your wonderful commendation of our team in Edinburgh, especially Julie & Rebecca. Both work really hard to ensure that all transactions are as smoothly as possible, so it's great to see this appreciated. Thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi John Thank you for taking the time to review the service that you received from our team in the Edinburgh Office during your recent move. I am so pleased that you found the service quick and clear. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Jenna I am delighted to see that your experience of the service provided by our team in the Edinbugh Office was a positive one. I will happily feed back your comments to Julie. Thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Steve Thank you for your wonderful review of the service that you received recently from my colleague Julie Bruce whilst viewing a selection of our properties, it's much appreciated. Hopefully, we can tie up a property for you soon. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Cassandra Thank you for your glowing commendation of my colleague Julie Bruce during your recent search for a new family home. Julie consistently provides a great service to our customers, so your wonderful comments, whilst most welcome, do not surprise me. Wishing you all the best at this exciting time! Kind regards Penny Graham Touchstone ...

View all comments (1) Thank you so much providing such a glowing commendation of my colleague Jade, following your son's recent move. I am delighted, but not surprised, to see that you found Jade supportive and understanding during a traditionally busy time. Thanks again for taking the time to provide a review, it's much appreciated. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Lauren Thank you so much for taking the time to provide your wonderfrul review regarding my colleauge Holly following your recent move. It is always very pleasing to see my colleagues' work recognised by our customers, so again I thank you. Best wishes for your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Jacqueline Thank you for taking the time to provide a review of your recent experience with our Retirement Rentals team. I am especially pleased to see that you have highlighted both Dean & Cat for praise, as they work hard to provide a smooth tranisition for our customers. So, thanks again and best wishs for your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Lydia Thank you for your wonderful commendation of my colleague Susan Lywood's handling of your recent move. Having for worked with Susan, I know her to be friendly and knowledgable, so it is very pleasing to see her work acknowledged by our customers. Thanks again and best wishes for your new home. Kind regards Penny Graham Touchstone ...