“Horrible experience from start to finish. Onl......”
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1 Star Review
Mar 29,2020
By:
'Monika'
Mar 29,2020
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £1150 Would you recommend?: No
Postcode: BS2
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £1150 Postcode: BS2
3people found this helpful
Horrible experience from start to finish. Only thing making up for their service it is that the flat is great and in a great location, but I wouldn’t have gone for it if I knew what to expect from touchstone. Rude, so hard to ... read full review
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(1)
Hi Monika
I am sorry to see that you have encountered a number of issues around communication, had to wait for works to be carried out and have had uncertainty over charges as you've moved out. I would like to investigate each issue that you’ve raised in further detail, and ask if you could kindly email us at: [email protected] confirming the address of the property that you have just vacated.
I look forward to hearing from you. Thank you.
Kind regards
Natalie James
To ...
“Very easy process...”
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5 Star Review
Mar 24,2020
By:
'Karis'
Mar 24,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £650 Would you recommend?: Yes
Postcode: EH12
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £650 Postcode: EH12
0people found this helpful
Very easy process, quick, simple and kept informed throughout.
East form to fill out and Julie kept me upto date with everything.... read full review
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(1)
Hi Karis,
Thank you for taking the time to provide such positive feedback for the service you received from my colleague Julie Bruce. It's great to hear that the process was quick and simple and that you were kept well communicated throughout. Thanks again.
Best wishes and good health in your new home.
Kind regards
Natalie James
Touchstone ...
“Never return calls or emails...”
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3 Star Review
Mar 19,2020
Amy
By:
'Tash'
Mar 19,2020
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: KA7
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: KA7
0people found this helpful
Absolutely ridiculous to get a hold of, never reply to emails or call back despite numerous attempts to get in touch with them. Once a contractor has attended and submitted a quote it takes at least 4 weeks to hear from anyone and get the job ... read full review
“Extremely helpful, informative, been informed......”
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5 Star Review
Mar 18,2020
By:
'MK'
Mar 18,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH12
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH12
0people found this helpful
Extremely helpful, informative, been informed at all times. Definitely recommend. Been a pleasure to work with Julie.
Thank you for making the whole process easy for us. Extremely grateful... read full review
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(1)
Thank you for your 5* rating and also your great review of the service that you have received from my colleague in the Edinburgh office, Julie Bruce. I'm delighted to see that you found Julie easy to work with and that this made the moving process easier for you.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“Really great company. Got back to us quickly ......”
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5 Star Review
Mar 03,2020
By:
'Megan'
Mar 03,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £650 Would you recommend?: Yes
Postcode: EH12
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £650 Postcode: EH12
0people found this helpful
Really great company. Got back to us quickly and we got what we wanted. We are extremely happy with the outcome and it overall went very quick for us.... read full review
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(1)
Hi Megan
Thank you for reviewing the service that you received recently from my colleagues in the Edinburgh office, it's much appreciated. I'm delighted to see that everything went smoothly for you. Thanks again.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“Had a viewing at a couple of times with Julie......”
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5 Star Review
Feb 27,2020
By:
'Kerr'
Feb 27,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £650 Would you recommend?: Yes
Postcode: EH15
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £650 Postcode: EH15
0people found this helpful
Had a viewing at a couple of times with Julie in Edinburgh. This was the first time I had viewed a property and I was made to feel at ease straight away.
She was welcoming and took tome to learn about me and my other ... read full review
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(1)
Hi Kerr
Thank you for taking the time to provide such a glowing review of the service you received recently from my colleague, Julie Bruce. You're right, Julie is a credit to Touchstone but it's great to receive such positive feedback from our customers, and it's much appreciated.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“Nightmare...”
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1 Star Review
Feb 24,2020
By:
'Sehrish'
Feb 24,2020
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £800 Would you recommend?: No
Postcode: M12
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £800 Postcode: M12
2people found this helpful
We have been dealing with * who was very nice when she wanted us to sign the tenancy agreement. The day we gave our notice to leave the property, it has been a nightmare. Even though we are entitled to full deposit, we still haven't received ... read full review
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(1)
Hi Sehrish
I am sorry to see that you have encountered a delay with the return of your deposit following your vacating the property.
In order to investigate further for you, please could I ask that you email us: [email protected] confirming the address of the property that you have just vacated.
I look forward to hearing from you. Thank you.
Kind regards
Penny Graham
Touchstone ...
“I had a fantastic experience with touchstone.......”
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5 Star Review
Feb 20,2020
By:
'Jessica'
Feb 20,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Property Management
Rent PCM: £795 Would you recommend?: Yes
Postcode: EH12
I had a fantastic experience with touchstone. Julie was brilliant and helped me so much! Thank you for everything you have done and for the fab timescale!... read full review
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(1)
Hi Jessica
Thank you for taking the time to leave such a wonderful review about the service you received recently from my colleague, Julie Bruce. It's great to receive such positive feedback and it's much appreciated.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“They gave been very good I'm the offer of my ......”
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5 Star Review
Feb 12,2020
Lian
By:
'Sarah'
Feb 12,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £650 Would you recommend?: Yes
Postcode: EH6
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £650 Postcode: EH6
0people found this helpful
They gave been very good I'm the offer of my new flat I'm so happy Julie was really lovely and helpful they are understanding and fair... read full review
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(1)
Hi Sarah
Thank you for reviewing the service that you received recently from my colleague, Julie Bruce. It's always great to see our colleagues' good work acknowledged by our customers, so thank you.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“Julie was really friendly and professional wh......”
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5 Star Review
Feb 11,2020
By:
'Georgia'
Feb 11,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £795 Would you recommend?: Yes
Postcode: EH42
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £795 Postcode: EH42
0people found this helpful
Julie was really friendly and professional when viewing the property, answered all our questions and the process was very quick. We can’t wait to move in to our property.... read full review
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(1)
Hi Georgia
Thank you for taking the time to rate our service and provide such a glowing commendation of my colleague, Julie Bruce, it's much appreciated.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“Amazing flat, amazing price and amazing commu......”
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5 Star Review
Feb 10,2020
By:
'Andy'
Feb 10,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: AB21
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: AB21
0people found this helpful
Amazing flat, amazing price and amazing communication. So easy to deal with. I Can not wait to move in now.... read full review
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(1)
Hi Andy
Thank you for your 5-star rating and great review, it's much appreciated.
I hope that all goes well with the move.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“An absolute nightmare. When we moved in the f......”
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1 Star Review
Feb 08,2020
By:
'Matt'
Feb 08,2020
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £760 Would you recommend?: No
Postcode: YO1
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £760 Postcode: YO1
1people found this helpful
An absolute nightmare. When we moved in the flat was dirty, oven broken, and water leaking from the flat above. But we're still expected to pay for a professional clean before we leave!
Approximately once a month a fire alarm will go off which can ... read full review
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(1)
Hi Matt
I am sorry that you have experienced some difficulties vacating your property.
Please could I ask that you email us direct using: [email protected] with details of your property and the issues you are encountering and we will look into this matter for you.
Kind regards
Penny Graham
Touchstone ...
“Arrogant and contemptible staff...”
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1 Star Review
Feb 02,2020
Matthew
By:
'Andrew'
Feb 02,2020
Branch: London, 305 Grays Inn Road
Services: Lettings (as a Tenant)
Rent PCM: £2816 Would you recommend?: No
Postcode: W2
Branch: London, 305 Grays Inn Road
Lettings (as a Tenant)
Rent PCM: £2816 Postcode: W2
0people found this helpful
Paid £650/wk for a one bedroom that was provided in an unclean state at move-in date. I dealt with Mr Matthew Achilles and Mr Matthew Johnston who both had the arrogance to attempt to make it my problem to resolve. Stay away from these people.... read full review
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(1)
Hi Andrew
I am sorry that upon move-in you found the cleanliness of your new home was below our usual standard.
Since writing your review, I understand that you have again corresponded with our Matt Johnstone and that further cleaning has been carrried out.
With this matter behind us, I hope that you are now able to settle in and start enjoying your new home.
Kind regards
Penny Graham
Touchstone ...
“Julie was excellent, communication was great....”
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5 Star Review
Jan 31,2020
By:
'Eilidh'
Jan 31,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £650 Would you recommend?: Yes
Postcode: EH16
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £650 Postcode: EH16
0people found this helpful
Julie was excellent, communication was great.
I viewed two flats with her and she was very helpful and knew all the answers to my questions.... read full review
View all comments
(1)
Hi Eilidh
Thank you for your review of the service that you received recently from my colleague, Julie Bruce. It's always great to receive such positive feedback from our customers, so thank you.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“Julie was amazing can not thank her enough fo......”
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5 Star Review
Jan 31,2020
By:
'Suzanne'
Jan 31,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Property Management
Rent PCM: £545 Would you recommend?: Yes
Postcode: EH14
Julie was amazing can not thank her enough for her help on property viewings she went above and beyond. Would use again and pass on to friends and family.... read full review
View all comments
(1)
Hi Suzanne
Thank you for taking the time to review the service that you received recently from my colleague, Julie Bruce, in our Edinburgh office, it's much appreciated.
It's always great to read that our customers are happy to recommend our services to friends and family, so thank you.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“Complete satisfaction.....”
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5 Star Review
Jan 27,2020
Shonah
By:
'Richard'
Jan 27,2020
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Services: Lettings (as a Tenant)
Rent PCM: £875 Would you recommend?: Yes
Postcode: MK12
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Lettings (as a Tenant)
Rent PCM: £875 Postcode: MK12
0people found this helpful
We had our hearts set on this flat and Shonah Wright went above and beyond to make it happen for us. We couldn't ask for anything else. Thank you so much Shonah... read full review
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(1)
Hi Richard
Thank you for your wonderful review of the service provided recently by my colleague, Shonah Wright. It's much appreciated. From personal experience, I know Shonah to be both efficient and most definitely customer focussed.
Best wishes in your new home.
Kind regards
Penny Graham ...
“I am absolutely delighted to get this flat. T......”
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5 Star Review
Jan 16,2020
By:
'daniel'
Jan 16,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £620 Would you recommend?: Yes
Postcode: EH30
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £620 Postcode: EH30
0people found this helpful
I am absolutely delighted to get this flat. The lady that showed me around was very professional and knew her stuff. I can't wait to move in... read full review
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(1)
Hi Daniel
Thank you for your 5-star review and feedback, it's really appreciated.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“Caroline Evans is the best. We worked with C......”
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5 Star Review
Jan 08,2020
Caroline
By:
'Punita'
Jan 08,2020
Branch: London, 305 Grays Inn Road
Services: Lettings (as a Tenant)
Rent PCM: £4300 Would you recommend?: Yes
Postcode: W2
Branch: London, 305 Grays Inn Road
Lettings (as a Tenant)
Rent PCM: £4300 Postcode: W2
0people found this helpful
Caroline Evans is the best.
We worked with Caroline Evans and she was the best. Extremely professional, polite, understanding and helpful. She was very efficient as she helped us get into the property we had liked ensuring all necessary documentation was submitted in a timely ... read full review
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(1)
Hi Punita
Wow! Thank you so much for your glowing commendation of my colleague, Caroline Evans, and the service that she has provided to you recently. Having worked with Caroline for several years, I know her to be conscientious and professional but also approachable and helpful.
Thanks again for your review, it's much appreciated.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“Service was first rate from start to finish a......”
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5 Star Review
Dec 13,2019
Lian
By:
'David'
Dec 13,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £650 Would you recommend?: Yes
Postcode: EH17
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £650 Postcode: EH17
0people found this helpful
Service was first rate from start to finish all in all I would not hesitate to apply again for housing if the need required.... read full review
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(1)
Hi David
Thank you so much for taking the time to review the service that you received recently from my colleagues in our Edinburgh office, it's very much appreciated.
I am delighted that, if needed, you would use our services again. Says it all, really. Thank you.
Happy holidays.
Kind regards
Penny Graham
Touchstone ...
“Have bought and sold many properties over the......”
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5 Star Review
Nov 27,2019
Dean
Cat
By:
'S'
Nov 27,2019
Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Services: Lettings (as a Tenant)
Rent PCM: £695 Would you recommend?: Yes
Postcode: TS14
Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Lettings (as a Tenant)
Rent PCM: £695 Postcode: TS14
0people found this helpful
Have bought and sold many properties over the years, but have never rented a property before. Were terrified of the 'leap into the unknown' , but the staff at Touchstone reassured us and made it as easy as it could possibly have been. Our grateful thanks ... read full review
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(1)
Thank you for taking the time to review the service that you received recently from my colleagues, Dean & Cat. Both are very customer orientated and friendly, so I am delighted to see their work appreciated by our customers.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
“Very helpful staff members!...”
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5 Star Review
Nov 27,2019
By:
'Anton'
Nov 27,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH7
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH7
0people found this helpful
Really helpful responsive staff! Helped me in no time at all, would recommend touchstone to everyone. 5/5 great customer service.... read full review
View all comments
(1)
Thank you for your glowing commendation of the service that you received recently from our team in Edinburgh, it's much appreciated. It's always very pleasing to see my colleagues recognised for their work, so thanks again.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“I've been renting with Touchstone for a year ......”
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5 Star Review
Nov 22,2019
By:
'Daniela'
Nov 22,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £630 Would you recommend?: Yes
Postcode: EH15
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £630 Postcode: EH15
1people found this helpful
I've been renting with Touchstone for a year now and I cannot rate it high enough.
My first experience was with Julie Bruce; a kind, helpful and caring agent who couldn't possibly do more to make a stressful situation as easy on me as possible.
... read full review
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(1)
Thank you so much for your wonderful commendation of our team in Edinburgh, especially Julie & Rebecca. Both work really hard to ensure that all transactions are as smoothly as possible, so it's great to see this appreciated. Thanks again.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“Clear process, well explained, and with quick......”
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5 Star Review
Nov 18,2019
By:
'John'
Nov 18,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £550 Would you recommend?: Yes
Postcode: EH5
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £550 Postcode: EH5
0people found this helpful
Clear process, well explained, and with quick response to followup questions, progressing quickly from viewing to application to offer. Much quicker to respond to viewing booking than other agencies I've worked with!... read full review
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(1)
Hi John
Thank you for taking the time to review the service that you received from our team in the Edinburgh Office during your recent move. I am so pleased that you found the service quick and clear.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“We were shown around two properties by Julie ......”
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5 Star Review
Nov 18,2019
By:
'Jenna'
Nov 18,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £650 Would you recommend?: Yes
Postcode: EH12
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £650 Postcode: EH12
0people found this helpful
We were shown around two properties by Julie who made sure we were aware of all necessary details and we had a quick turn around from viewing to application and response which I really appreciated. Julie was friendly and informative. Thank you!... read full review
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(1)
Hi Jenna
I am delighted to see that your experience of the service provided by our team in the Edinbugh Office was a positive one. I will happily feed back your comments to Julie. Thank you.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“Yes Julie Bruce was brilliant and patient. Sh......”
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5 Star Review
Nov 14,2019
By:
'Steve'
Nov 14,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £550 Would you recommend?: Yes
Postcode: FK8
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £550 Postcode: FK8
1people found this helpful
Yes Julie Bruce was brilliant and patient. Showed me some great properties. Looking on renting one off them. She was professional too... read full review
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(1)
Hi Steve
Thank you for your wonderful review of the service that you received recently from my colleague Julie Bruce whilst viewing a selection of our properties, it's much appreciated.
Hopefully, we can tie up a property for you soon.
Kind regards
Penny Graham
Touchstone ...
“We would like to thank Julie for the outstand......”
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5 Star Review
Nov 13,2019
By:
'Cassandra'
Nov 13,2019
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH14
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH14
1people found this helpful
We would like to thank Julie for the outstanding service she provided my partner and I. After seeing her at 2 flat viewings, she took it upon herself to ask what we were looking for as we are an expecting couple and some flats more suitable ... read full review
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(1)
Hi Cassandra
Thank you for your glowing commendation of my colleague Julie Bruce during your recent search for a new family home. Julie consistently provides a great service to our customers, so your wonderful comments, whilst most welcome, do not surprise me.
Wishing you all the best at this exciting time!
Kind regards
Penny Graham
Touchstone ...
“Our contact person was Jade. She has been so ......”
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5 Star Review
Nov 11,2019
By:
'J'
Nov 11,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £600 Would you recommend?: Yes
Postcode: NG1
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £600 Postcode: NG1
0people found this helpful
Our contact person was Jade. She has been so supportive, knowledgeable and a 'God's Send' in my son getting his first 'home' My son works 12 hour shifts and by agreement from James, I was the port of contact, whilst he could get some sleep and ... read full review
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(1)
Thank you so much providing such a glowing commendation of my colleague Jade, following your son's recent move. I am delighted, but not surprised, to see that you found Jade supportive and understanding during a traditionally busy time.
Thanks again for taking the time to provide a review, it's much appreciated.
Kind regards
Penny Graham
Touchstone ...
“Holly was such a great help and always respon......”
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5 Star Review
Oct 31,2019
Holly
By:
'Lauren'
Oct 31,2019
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £675 Would you recommend?: Yes
Postcode: L4
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £675 Postcode: L4
0people found this helpful
Holly was such a great help and always responded very quickly
It took 3 days between viewing and being accepted for a property
Very professional and thank you for all the help... read full review
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(1)
Hi Lauren
Thank you so much for taking the time to provide your wonderfrul review regarding my colleauge Holly following your recent move. It is always very pleasing to see my colleagues' work recognised by our customers, so again I thank you.
Best wishes for your new home.
Kind regards
Penny Graham
Touchstone ...
“Our whole experience with your agency has bee......”
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5 Star Review
Oct 29,2019
Cat
Dean
By:
'Jacqueline'
Oct 29,2019
Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Services: Lettings (as a Tenant)
Rent PCM: £795 Would you recommend?: Yes
Postcode: NE61
Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Lettings (as a Tenant)
Rent PCM: £795 Postcode: NE61
0people found this helpful
Our whole experience with your agency has been efficient throughout.We are grateful for the help and advice you gave us and for a smooth transaction enabling us to move promptly.
Both Dean and Cat provide a service equal to none.... read full review
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(1)
Hi Jacqueline
Thank you for taking the time to provide a review of your recent experience with our Retirement Rentals team. I am especially pleased to see that you have highlighted both Dean & Cat for praise, as they work hard to provide a smooth tranisition for our customers.
So, thanks again and best wishs for your new home.
Kind regards
Penny Graham
Touchstone ...
“I am a very new tenant of a property managed ......”
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5 Star Review
Oct 28,2019
Susan
By:
'Lydia'
Oct 28,2019
Branch: London, 305 Grays Inn Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W9
Branch: London, 305 Grays Inn Road
Lettings (as a Tenant)
Postcode: W9
0people found this helpful
I am a very new tenant of a property managed by Touchstone CPS. I can only comment on the move-in process at this time, but it went very smoothly! Susan was a pleasure to liaise with - she gave me all the information I needed, ... read full review
View all comments
(1)
Hi Lydia
Thank you for your wonderful commendation of my colleague Susan Lywood's handling of your recent move. Having for worked with Susan, I know her to be friendly and knowledgable, so it is very pleasing to see her work acknowledged by our customers.
Thanks again and best wishes for your new home.
Kind regards
Penny Graham
Touchstone ...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit our website for our Complaints Procedure: