100% lettings valuation accuracy
86% lettings fee satisfaction
Latest Reviews
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28th Oct 2024
reviewed by 'Stuart'
16th Oct 2024
reviewed by 'Eireanne'
16th Oct 2024
reviewed by 'GAYNA HENDLEY'
14th Oct 2024
reviewed by 'Prathiba Thimmappa'
29th Sep 2024
reviewed by 'Amanda'
27th Sep 2024
reviewed by 'Conor'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 86% | £350 | £4,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 349 | 82 | 0 | 0 | 0 | 0 | 24 | 6 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Touchstone CPS Ltd Branches (view all 4)
Aug 06,2020
Aug 06,2020
1
people found
this helpful
this helpful
The process for one tenant moving out and the other one staying . Joint tenancy to a sole tenancy was beyond stressful . The company does not do a “change in tenancy agreement “ so we had to terminate the joint agreement and create another one . This left ...
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Aug 07, 2020
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(1)
Hi Maxine,
Thank you for your time on the phone today and for your feedback, which is gratefully received. As discussed I will be back in touch with you to regarding your queries.
Kind regards
Natalie James
Touchstone ...
Aug 05,2020
Aug 05,2020
0
people found
this helpful
this helpful
My mother enjoyed some happy years in Parkfield Court and when her health declined and she had to be transferred to a nursing home Kelly Egan was very helpful and made a potentially arduous situation very easy. I can't thank her enough and would recommend ...
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Aug 06, 2020
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Hi Michael,
We're very pleased that your mum enjoyed some happy years in Parkfield Court, and that our colleague Kelly Egan was able to help at a very difficult time. Thank you for your kind feedback, of which will be passed on to Kelly.
Best wishes
Natalie James
Touchstone ...
Jul 31,2020
Jul 31,2020
0
people found
this helpful
this helpful
Julie was amazing and got us a beautiful flat in such a short amount of time! A very quick process and such fast responses from Julie and was such a lovely person to speak to. Can’t recommend touchstone enough for everything they have done ...
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Aug 03, 2020
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Hi Jessica,
Thank you for the wonderful feedback you have given regarding our colleague Julie. We're pleased that you found her service prompt and that the process was carried out quickly for you.
Best wishes in your new and beautiful flat.
Kind regards
Natalie James
Touchstone ...
Jul 28,2020
Jul 28,2020
0
people found
this helpful
this helpful
Best landlord I've ever had. It must be in the company culture because everyone I've ever interacted with there always treats you as an individual. They listen to your needs, they're helpful and kind. Use these guys whenever you can....
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Jul 29, 2020
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Hi Louise,
Thank you for your wonderful feedback regarding the service you've received from our colleagues in Edinburgh. Its great to hear that you found them helpful, kind and responsive to your needs.
Your feedback is greatly appreciated. Wishing you all the very best in your new home.
Kind regards
Natalie James
Touchstone ...
Jul 20,2020
Jul 20,2020
0
people found
this helpful
this helpful
Julie who showed me around my property was so pleasant to be around. She was friendly and informative. She made me feel right at home!
The perfect balance between professional and personal...
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Jul 21, 2020
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Hi Jessica
Thank you for your wonderful review and feedback regarding our colleague Julie. We are delighted that her professional, friendly and informative style made you feel at home.
Best wishes in your new home, and thanks again.
Kind regards
Natalie James
Touchstone ...
Jul 17,2020
Jul 17,2020
0
people found
this helpful
this helpful
Great service and excellent communication. The entire process was simple and I was contacted regular with updates. Would recommend this service to others....
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Jul 17, 2020
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Hi Troy,
Thank you your five star review highlighting how simple the letting process was, and that you'd recommend our services to others. Your feedback is much appreciated.
Best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
Jul 17,2020
Jul 17,2020
0
people found
this helpful
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very simple and professional
touchstone was amazing with my application. i received a reply regarding interest within 24hrs. the video tour was amazing. once my application was in, i again received my offer within 24hrs.
it was all very proficient and well organised. there was ...
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Jul 17, 2020
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Hi Kerry,
Thank you for your 5 star rating and feedback that you found our service simple, proficient and professional. We are delighted that this process went smoothly for you.
Thanks again and best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
Jul 16,2020
Jul 16,2020
1
people found
this helpful
this helpful
Was given an offer on a new build property that I accepted and paid the deposit for. It only had 2 weeks to go until I could move in, in the first week on April, then the lockdown meant that it was put on hold. Then ...
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Jul 17, 2020
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Hi Wesley,
Thank you for letting us know that you are experiencing difficulties with moving into one of our new properties. I will be in touch directly with you to assist with any information you require. Please do feel free to contact me in the meantime directly at [email protected].
Kind regards
Natalie James
Touchstone ...
Jul 14,2020
Jul 14,2020
0
people found
this helpful
this helpful
Great service and excellent communication. The entire process was pleasant and I was kept informed the entire time. Would recommend this service to anyone looking for housing....
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Jul 09,2020
Jul 09,2020
0
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Genuinely helpful Property management company,
my property manager did communicated with me during my termination and I have received my security deposit.
Thanks
Mel...
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Jul 07,2020
Jul 07,2020
0
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Absolutely outstanding service from start to finish.
Communication throughout was excellent and the process of our application from enquiring about the property to our application being successful and accepted was less than 1 week. Would highly recommend using this company.
Very professional staff, helpful and friendly. ...
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Jul 09, 2020
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Hi Kevin & Jenny
Thank you so much for your glowing review of the service that you received recently from our colleagues in the Edinburgh office, it's much appreciated. We're delighted that you found our colleagues helpful and friendly yet professional.
Thanks again and best wishes to you both in your new home.
Kind regards
Penny Graham
Touchstone ...
Jul 07,2020
Jul 07,2020
0
people found
this helpful
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Couldn’t have been dealt with anymore smoothly by Julie. Very helpful and professional. Would recommend this service to anyone looking for housing....
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Jul 09, 2020
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(1)
Hi Sandy
Thank you for your wonderful review and feedback about your recent interactions with my colleague, Julie Bruce, it's much appreciated. We're delighted that everything went smoothly for you and that you would be seeking to recommend Touchstone in future, thank you.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Jul 02,2020
Jul 02,2020
0
people found
this helpful
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Great communication with Julie and the staff at Touchstone. Quick response to emails and answered all my questions. The viewing of the flat was made easy with the covid19 restrictions....
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Jul 03, 2020
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Hi Cheryl,
Thank you for reviewing the service that you received recently from Julie and our colleagues in the Edinburgh office, it's much appreciated. We're delighted to hear that everything was made easy for you despite the current Covid restrictions.
Thanks again and best wishes in your new home.
Kind regards
Natalie James
Touchstone Resi ...
Jun 22,2020
Jun 22,2020
0
people found
this helpful
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Over the past couple of years I have experienced an ongoing issue affecting my tenancy. During this time I have had exceptional support from Lian Dingwall, Property Manager. I want to take this opportunity to give my sincere thanks....
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Jun 22, 2020
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Hi Margaret,
Thank you for taking the time to pass back your thanks for the exceptional service our colleague Lian Dingwall has provided to you. It's great to hear that you've received such exceptional service and support from her.
Thanks again.
Best wishes
Natalie James
Touchstone Resi ...
May 27,2020
May 27,2020
0
people found
this helpful
this helpful
Alana Burgess and Jade Grant have both been excellent in dealing with my rental and garden housekeeping. I have rented with Touchstone four nearly four years and would have no hesitation in making a recommendation....
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May 28, 2020
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(1)
Hi Gary,
Thank you for taking the time to provide such a wonderful review about our colleagues Alana Burgess and Jade Grant. We're delighted to hear that you have found their service excellent and would have no hesitation in recommending Touchstone.
Best wishes to you.
Kind regards
Natalie James
Touchstone Resi ...
May 22,2020
May 22,2020
3
people found
this helpful
this helpful
No one cares about anything... All you care about is money. Very disappointing and humiliating service which takes advantage of those who simply have to rent! If you don't like it you can move out- that's what I have been advised!...
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May 22, 2020
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(1)
Hi Anna,
Thank you for your time on the telephone today. As discussed I will be looking into the matter we discussed and will update you further.
Kindest regards
Natalie James
Touchstone Resi ...
Apr 01,2020
Apr 01,2020
2
people found
this helpful
this helpful
The meeting was in early March. We agreed for an apartment that we will live there from the 1st of April and for three weeks they could not give us an answer.
In connection with the current situation in the country, they generally wrote to ...
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Apr 06, 2020
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Hi Katalin,
Thank you very much for your feedback. We have responded back to you directly to address your concerns.
Kind regards,
Natalie James
Touchstone ...
Mar 29,2020
Mar 29,2020
3
people found
this helpful
this helpful
Horrible experience from start to finish. Only thing making up for their service it is that the flat is great and in a great location, but I wouldn’t have gone for it if I knew what to expect from touchstone. Rude, so hard to ...
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Mar 30, 2020
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Hi Monika
I am sorry to see that you have encountered a number of issues around communication, had to wait for works to be carried out and have had uncertainty over charges as you've moved out. I would like to investigate each issue that you’ve raised in further detail, and ask if you could kindly email us at: [email protected] confirming the address of the property that you have just vacated.
I look forward to hearing from you. Thank you.
Kind regards
Natalie James
To ...
Mar 24,2020
Mar 24,2020
0
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Very easy process, quick, simple and kept informed throughout.
East form to fill out and Julie kept me upto date with everything....
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Mar 25, 2020
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Hi Karis,
Thank you for taking the time to provide such positive feedback for the service you received from my colleague Julie Bruce. It's great to hear that the process was quick and simple and that you were kept well communicated throughout. Thanks again.
Best wishes and good health in your new home.
Kind regards
Natalie James
Touchstone ...
Mar 19,2020
Mar 19,2020
0
people found
this helpful
this helpful
Absolutely ridiculous to get a hold of, never reply to emails or call back despite numerous attempts to get in touch with them. Once a contractor has attended and submitted a quote it takes at least 4 weeks to hear from anyone and get the job ...
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Mar 18,2020
Mar 18,2020
0
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Extremely helpful, informative, been informed at all times. Definitely recommend. Been a pleasure to work with Julie.
Thank you for making the whole process easy for us. Extremely grateful...
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Mar 24, 2020
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Thank you for your 5* rating and also your great review of the service that you have received from my colleague in the Edinburgh office, Julie Bruce. I'm delighted to see that you found Julie easy to work with and that this made the moving process easier for you.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Mar 03,2020
Mar 03,2020
0
people found
this helpful
this helpful
Really great company. Got back to us quickly and we got what we wanted. We are extremely happy with the outcome and it overall went very quick for us....
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Mar 10, 2020
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Hi Megan
Thank you for reviewing the service that you received recently from my colleagues in the Edinburgh office, it's much appreciated. I'm delighted to see that everything went smoothly for you. Thanks again.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Feb 27,2020
Feb 27,2020
0
people found
this helpful
this helpful
Had a viewing at a couple of times with Julie in Edinburgh. This was the first time I had viewed a property and I was made to feel at ease straight away.
She was welcoming and took tome to learn about me and my other ...
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Feb 28, 2020
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Hi Kerr
Thank you for taking the time to provide such a glowing review of the service you received recently from my colleague, Julie Bruce. You're right, Julie is a credit to Touchstone but it's great to receive such positive feedback from our customers, and it's much appreciated.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Feb 24,2020
Feb 24,2020
2
people found
this helpful
this helpful
We have been dealing with * who was very nice when she wanted us to sign the tenancy agreement. The day we gave our notice to leave the property, it has been a nightmare. Even though we are entitled to full deposit, we still haven't received ...
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Feb 25, 2020
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Hi Sehrish
I am sorry to see that you have encountered a delay with the return of your deposit following your vacating the property.
In order to investigate further for you, please could I ask that you email us: [email protected] confirming the address of the property that you have just vacated.
I look forward to hearing from you. Thank you.
Kind regards
Penny Graham
Touchstone ...
Feb 20,2020
Feb 20,2020
0
people found
this helpful
this helpful
I had a fantastic experience with touchstone. Julie was brilliant and helped me so much! Thank you for everything you have done and for the fab timescale!...
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Feb 28, 2020
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Hi Jessica
Thank you for taking the time to leave such a wonderful review about the service you received recently from my colleague, Julie Bruce. It's great to receive such positive feedback and it's much appreciated.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Feb 12,2020
Feb 12,2020
0
people found
this helpful
this helpful
They gave been very good I'm the offer of my new flat I'm so happy Julie was really lovely and helpful they are understanding and fair...
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Feb 21, 2020
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Hi Sarah
Thank you for reviewing the service that you received recently from my colleague, Julie Bruce. It's always great to see our colleagues' good work acknowledged by our customers, so thank you.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Feb 11,2020
Feb 11,2020
0
people found
this helpful
this helpful
Julie was really friendly and professional when viewing the property, answered all our questions and the process was very quick. We can’t wait to move in to our property....
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Feb 21, 2020
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Hi Georgia
Thank you for taking the time to rate our service and provide such a glowing commendation of my colleague, Julie Bruce, it's much appreciated.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Feb 10,2020
Feb 10,2020
0
people found
this helpful
this helpful
Amazing flat, amazing price and amazing communication. So easy to deal with. I Can not wait to move in now....
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Feb 11, 2020
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Hi Andy
Thank you for your 5-star rating and great review, it's much appreciated.
I hope that all goes well with the move.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Feb 08,2020
Feb 08,2020
1
people found
this helpful
this helpful
An absolute nightmare. When we moved in the flat was dirty, oven broken, and water leaking from the flat above. But we're still expected to pay for a professional clean before we leave!
Approximately once a month a fire alarm will go off which can ...
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Feb 11, 2020
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Hi Matt
I am sorry that you have experienced some difficulties vacating your property.
Please could I ask that you email us direct using: [email protected] with details of your property and the issues you are encountering and we will look into this matter for you.
Kind regards
Penny Graham
Touchstone ...
Feb 02,2020
Feb 02,2020
0
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Paid £650/wk for a one bedroom that was provided in an unclean state at move-in date. I dealt with Mr Matthew Achilles and Mr Matthew Johnston who both had the arrogance to attempt to make it my problem to resolve. Stay away from these people....
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Feb 04, 2020
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Hi Andrew
I am sorry that upon move-in you found the cleanliness of your new home was below our usual standard.
Since writing your review, I understand that you have again corresponded with our Matt Johnstone and that further cleaning has been carrried out.
With this matter behind us, I hope that you are now able to settle in and start enjoying your new home.
Kind regards
Penny Graham
Touchstone ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit our website for our Complaints Procedure:
https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 10:29 AM 11/02/2020 by Penny Graham
https://www.touchstoneresi.co.uk/complaints-procedure
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