Touchstone CPS Ltd
4.3/5, 446 reviews
80% recommended
100% lettings valuation accuracy
85% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 85% £350 £4,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 334 81 0 0 0 0 23 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Julie was brilliant throughout the whole proc......”

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Oct 06,2020
Minithumbup
By: 'Stefan'
Oct 06,2020
0 people found
this helpful
Julie was brilliant throughout the whole procces, kept it nice and simple always very informative and quick to reply with any questions I had. Absolutely no problems at all....
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By: Natalie James
Oct 06, 2020
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Hi Stefan, Thank you for wonderful review for our colleague Julie. We're very pleased that you found her service responsive and informative. Best wishes in your new home. Kind regards Natalie James Touchstone ...

“Great service!...”

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Oct 06,2020
Minithumbup
By: 'Fran'
Oct 06,2020
0 people found
this helpful
Great service! Julie was really nice during our visit to the property, she arrived on time, explained really clearly how mid rent works (it is my first time) and how the contactless contract and starting day will be arrange. She answer professionally to all my ...
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By: Natalie James
Oct 06, 2020
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Hi Fran, Your feedback regarding our colleague Julie is vey much appreciated. We're very pleased that you found her service professional and informative. Thanks again, and best wishes in your new home. Kind regards Natalie James Touchstone ...

“Fantastic...”

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Oct 05,2020
Minithumbdown
By: 'Kelsey'
Oct 05,2020
0 people found
this helpful
Julie who done the viewing was amazing! Answered all the questions I had and was super friendly. Would definitely recommend x...
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By: Natalie James
Oct 06, 2020
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Hi Kelsey, Thank you for your 5* star review for Julie in our Edinburgh team. We're delighted that you found her helpful and friendly. Best wishes in your new home. Kind regards Natalie James Touchstone ...

“Both andreea and Jessica was very understandi......”

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Sep 21,2020
Minithumbup
By: 'Chris'
Sep 21,2020
0 people found
this helpful
Both andreea and Jessica was very understanding and listened to my concerns, help wherever possible, nothing was too much! Both credits to the company. Thank you...
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By: Natalie James
Sep 22, 2020
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Hi Chris, Thank you for your 5* star review and for leaving such wonderful feedback about our colleagues Andreea and Jessica. We're very pleased you found their service understanding and helpful. Your appreciation will be passed on. Thanks again and best wishes in your new home. Kind regards Natalie James Touchstone ...

“Brilliant service...”

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Sep 11,2020
Minithumbup
By: 'Courtney'
Sep 11,2020
0 people found
this helpful
Julie was so helpful from start to finish and always answered any questions that we had. She was great at explaining things to use both and made us feel so relaxed at the viewing. We really appreciate all her help in getting us in to ...
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By: Natalie James
Sep 14, 2020
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Hi Courtney, Your feedback regarding our colleague Julie is very much appreciated, so thank you for taking the time to leave your 5* review. We're delighted that you felt at ease throughout the process. Wishing you all the best in your new home. Kind regards Natalie James Touchstone ...

“Professional, efficient and on very high level service...”

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Sep 11,2020
Minithumbup
By: 'Manuel'
Sep 11,2020
0 people found
this helpful
I am very positive suprised of standards in your company. So good experience. Absolutely number one, Julie and Rebbeca. Julie is a lovely person, very open and friendly. Perfect communication, very kind and polite. Absolutely no stress during the viewing. Brilliant service! Keep it up, ...
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By: Natalie James
Sep 14, 2020
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Hi Manuel, Thank you for your five* rating and also of your great review of the service you have received from our colleagues Julie and Rebecca. We're very pleased you've found the process stress free. Best wishes in your new home. Kind regards Natalie James Touchstone ...

“Great communication... clear concise and busi......”

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Sep 03,2020
Minithumbup
By: 'John'
Sep 03,2020
0 people found
this helpful
Great communication... clear concise and businesslike put me at ease immediately and guided me through the viewing and application process....
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By: Natalie James
Sep 07, 2020
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Hi John, Thank you for your 5 star review and for taking the time to leave such a positive review about the service you have received. We're delighted that the lettings journey has been smooth for you. Best wishes in your new home. Kind regards Natalie James Touchstone ...

“Very smooth process, from the application for......”

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Aug 28,2020
Minithumbup
Amy
By: 'Jawad'
Aug 28,2020
0 people found
this helpful
Very smooth process, from the application form submission to hand over. All done extremely smoothly considering i was abroad for most of the process....
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By: Natalie James
Sep 01, 2020
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Hi Jawad, Thank you for taking the time to leave your five star review and feedback. We are delighted that you found the journey from application through to handover a smooth process. Wishing you the best in your new home. Kind regards Natalie James Touchstone ...

“It took touchstone over 2 years to repair our......”

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Aug 18,2020
Minithumbdown
By: 'Terry'
Aug 18,2020
1 people found
this helpful
It took touchstone over 2 years to repair our leaking roof. The roof allowed water to seep into one of the bedrooms which caused the ceiling to fill with mould. The agent I dealt with * was extremely incompetent and unhelpful. In fact she was so unhelpful ...
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By: Natalie James
Aug 19, 2020
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Hi Terry, Would you kindly email me across your property address so that I can look into this for you? My email is [email protected] I look forward to hearing from you. Kind regards Natalie James Touchstone ...

“Although there was an initial mix up. With ke......”

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Aug 17,2020
Minithumbup
By: 'Lisa'
Aug 17,2020
0 people found
this helpful
Although there was an initial mix up. With keys, Julie went above and beyond to arrange with her boss, to make sure I could See the property the day after. The customer service was great, quick Responses and accommodating to my wish to have a ...
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By: Natalie James
Aug 17, 2020
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Hi Lisa, Thank you for your feedback regarding our colleague Julie. Its great to hear that her service went above and beyond, and that this process has moved at pace and been accommodating for you. We are looking forward to moving you in. Many thanks Natalie James Touchstone ...

“ON LINE PORTAL...”

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Aug 14,2020
Minithumbup
By: 'Jeffrey'
Aug 14,2020
0 people found
this helpful
WAS VERY HELP FULL AND A VERY QUICK RESPONSE , STILL NEED HELP AND AWAITING TO HEAR AGAIN IF CHRIS CAN HELP ME...
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By: Natalie James
Aug 17, 2020
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Hi Jeffrey, Thank you for your feedback regarding my colleague Chris being responsive and helpful. I have forwarded on your review and hope that we can continue to help you moving forward. Many thanks once again. Kind regards Natalie James Touchstone ...

“Very pleased with my experience with Julie at......”

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Aug 10,2020
Minithumbup
By: 'Lorna'
Aug 10,2020
0 people found
this helpful
Very pleased with my experience with Julie at Touchstone. Far exceeds the other agencies I have been recently dealing with. Professional, courteous, knowledgeable and with a personal touch, I would highly recommend their services....
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By: Penny Graham
Aug 11, 2020
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Hi Lorna Thank you for taking the time to leave such wonderful feedback regarding our colleague Julie. We're pleased that you found her service professional and knowledgable but also having a personal touch. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“I would give touchstone 0 stars if i could, w......”

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Aug 07,2020
Minithumbdown
By: 'Alex'
Aug 07,2020
0 people found
this helpful
I would give touchstone 0 stars if i could, what an absolute disgusting and appuling company! Robbing so and so's and made my life a living hell, they have no manners and are rude and tried charging me everything they could, TDS are currently handling it ...
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By: Natalie James
Aug 07, 2020
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Hi Alex, Thank you for your time on the phone today. Following our conversations we will investigate further with our third party and update you as arranged. Many thanks for your feedback. Kind regards Natalie James Touchstone ...

“The process for one tenant moving out and the......”

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Aug 06,2020
Minithumbdown
By: 'Maxine'
Aug 06,2020
1 people found
this helpful
The process for one tenant moving out and the other one staying . Joint tenancy to a sole tenancy was beyond stressful . The company does not do a “change in tenancy agreement “ so we had to terminate the joint agreement and create another one . This left ...
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By: Natalie James
Aug 07, 2020
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Hi Maxine, Thank you for your time on the phone today and for your feedback, which is gratefully received. As discussed I will be back in touch with you to regarding your queries. Kind regards Natalie James Touchstone ...

“Michael Daly...”

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Aug 05,2020
Minithumbup
Kelly
By: 'Michael'
Aug 05,2020
0 people found
this helpful
My mother enjoyed some happy years in Parkfield Court and when her health declined and she had to be transferred to a nursing home Kelly Egan was very helpful and made a potentially arduous situation very easy. I can't thank her enough and would recommend ...
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By: Natalie James
Aug 06, 2020
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Hi Michael, We're very pleased that your mum enjoyed some happy years in Parkfield Court, and that our colleague Kelly Egan was able to help at a very difficult time. Thank you for your kind feedback, of which will be passed on to Kelly. Best wishes Natalie James Touchstone ...

“Touchstone recommendation...”

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Jul 31,2020
Minithumbup
By: 'Jessica'
Jul 31,2020
0 people found
this helpful
Julie was amazing and got us a beautiful flat in such a short amount of time! A very quick process and such fast responses from Julie and was such a lovely person to speak to. Can’t recommend touchstone enough for everything they have done ...
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By: Natalie James
Aug 03, 2020
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Hi Jessica, Thank you for the wonderful feedback you have given regarding our colleague Julie. We're pleased that you found her service prompt and that the process was carried out quickly for you. Best wishes in your new and beautiful flat. Kind regards Natalie James Touchstone ...

“Best landlord I've ever had. It must be in th......”

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Jul 28,2020
Minithumbup
By: 'Louise'
Jul 28,2020
0 people found
this helpful
Best landlord I've ever had. It must be in the company culture because everyone I've ever interacted with there always treats you as an individual. They listen to your needs, they're helpful and kind. Use these guys whenever you can....
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By: Natalie James
Jul 29, 2020
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Hi Louise, Thank you for your wonderful feedback regarding the service you've received from our colleagues in Edinburgh. Its great to hear that you found them helpful, kind and responsive to your needs. Your feedback is greatly appreciated. Wishing you all the very best in your new home. Kind regards Natalie James Touchstone ...

“Julie who showed me around my property was so......”

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Jul 20,2020
Minithumbup
By: 'Jessica'
Jul 20,2020
0 people found
this helpful
Julie who showed me around my property was so pleasant to be around. She was friendly and informative. She made me feel right at home! The perfect balance between professional and personal...
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By: Natalie James
Jul 21, 2020
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Hi Jessica Thank you for your wonderful review and feedback regarding our colleague Julie. We are delighted that her professional, friendly and informative style made you feel at home. Best wishes in your new home, and thanks again. Kind regards Natalie James Touchstone ...

“Great service and excellent communication. The entire process was simple ......”

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Jul 17,2020
Minithumbup
By: 'Troy'
Jul 17,2020
0 people found
this helpful
Great service and excellent communication. The entire process was simple and I was contacted regular with updates. Would recommend this service to others....
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By: Natalie James
Jul 17, 2020
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Hi Troy, Thank you your five star review highlighting how simple the letting process was, and that you'd recommend our services to others. Your feedback is much appreciated. Best wishes in your new home. Kind regards Natalie James Touchstone ...

“very simple and professional touchstone was......”

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Jul 17,2020
Minithumbup
By: 'Kerry'
Jul 17,2020
0 people found
this helpful
very simple and professional touchstone was amazing with my application. i received a reply regarding interest within 24hrs. the video tour was amazing. once my application was in, i again received my offer within 24hrs. it was all very proficient and well organised. there was ...
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By: Natalie James
Jul 17, 2020
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Hi Kerry, Thank you for your 5 star rating and feedback that you found our service simple, proficient and professional. We are delighted that this process went smoothly for you. Thanks again and best wishes in your new home. Kind regards Natalie James Touchstone ...

“Was given an offer on a new build property th......”

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Jul 16,2020
Minithumbdown
By: 'Wesley'
Jul 16,2020
1 people found
this helpful
Was given an offer on a new build property that I accepted and paid the deposit for. It only had 2 weeks to go until I could move in, in the first week on April, then the lockdown meant that it was put on hold. Then ...
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By: Natalie James
Jul 17, 2020
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Hi Wesley, Thank you for letting us know that you are experiencing difficulties with moving into one of our new properties. I will be in touch directly with you to assist with any information you require. Please do feel free to contact me in the meantime directly at [email protected]. Kind regards Natalie James Touchstone ...

“Great service and excellent communication. Th......”

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Jul 14,2020
Minithumbup
By: 'Troy'
Jul 14,2020
0 people found
this helpful
Great service and excellent communication. The entire process was pleasant and I was kept informed the entire time. Would recommend this service to anyone looking for housing....
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“Genuinely helpful Property management company......”

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Jul 09,2020
Minithumbdown
By: 'Rui'
Jul 09,2020
0 people found
this helpful
Genuinely helpful Property management company, my property manager did communicated with me during my termination and I have received my security deposit. Thanks Mel...
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“Absolutely outstanding service from start to ......”

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Jul 07,2020
Minithumbup
By: 'kevin'
Jul 07,2020
0 people found
this helpful
Absolutely outstanding service from start to finish. Communication throughout was excellent and the process of our application from enquiring about the property to our application being successful and accepted was less than 1 week. Would highly recommend using this company. Very professional staff, helpful and friendly. ...
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By: Penny Graham
Jul 09, 2020
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Hi Kevin & Jenny Thank you so much for your glowing review of the service that you received recently from our colleagues in the Edinburgh office, it's much appreciated. We're delighted that you found our colleagues helpful and friendly yet professional. Thanks again and best wishes to you both in your new home. Kind regards Penny Graham Touchstone ...

“Couldn’t have been dealt with anymore smoothl......”

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Jul 07,2020
Minithumbup
By: 'Sandy'
Jul 07,2020
0 people found
this helpful
Couldn’t have been dealt with anymore smoothly by Julie. Very helpful and professional. Would recommend this service to anyone looking for housing....
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By: Penny Graham
Jul 09, 2020
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Hi Sandy Thank you for your wonderful review and feedback about your recent interactions with my colleague, Julie Bruce, it's much appreciated. We're delighted that everything went smoothly for you and that you would be seeking to recommend Touchstone in future, thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Quick and easy communication...”

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Jul 02,2020
Minithumbup
By: 'Cheryl'
Jul 02,2020
0 people found
this helpful
Great communication with Julie and the staff at Touchstone. Quick response to emails and answered all my questions. The viewing of the flat was made easy with the covid19 restrictions....
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By: Natalie James
Jul 03, 2020
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Hi Cheryl, Thank you for reviewing the service that you received recently from Julie and our colleagues in the Edinburgh office, it's much appreciated. We're delighted to hear that everything was made easy for you despite the current Covid restrictions. Thanks again and best wishes in your new home. Kind regards Natalie James Touchstone Resi ...

“Great support...”

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Jun 22,2020
Minithumbup
Lian
By: 'Margaret'
Jun 22,2020
0 people found
this helpful
Over the past couple of years I have experienced an ongoing issue affecting my tenancy. During this time I have had exceptional support from Lian Dingwall, Property Manager. I want to take this opportunity to give my sincere thanks....
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By: Natalie James
Jun 22, 2020
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Hi Margaret, Thank you for taking the time to pass back your thanks for the exceptional service our colleague Lian Dingwall has provided to you. It's great to hear that you've received such exceptional service and support from her. Thanks again. Best wishes Natalie James Touchstone Resi ...

“Alana Burgess and Jade Grant have both been e......”

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May 27,2020
Minithumbup
Alana
By: 'Gary'
May 27,2020
0 people found
this helpful
Alana Burgess and Jade Grant have both been excellent in dealing with my rental and garden housekeeping. I have rented with Touchstone four nearly four years and would have no hesitation in making a recommendation....
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By: Natalie James
May 28, 2020
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Hi Gary, Thank you for taking the time to provide such a wonderful review about our colleagues Alana Burgess and Jade Grant. We're delighted to hear that you have found their service excellent and would have no hesitation in recommending Touchstone. Best wishes to you. Kind regards Natalie James Touchstone Resi ...

“No one cares about anything... All you care a......”

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May 22,2020
Minithumbdown
By: 'Anna'
May 22,2020
3 people found
this helpful
No one cares about anything... All you care about is money. Very disappointing and humiliating service which takes advantage of those who simply have to rent! If you don't like it you can move out- that's what I have been advised!...
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By: Natalie James
May 22, 2020
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Hi Anna, Thank you for your time on the telephone today. As discussed I will be looking into the matter we discussed and will update you further. Kindest regards Natalie James Touchstone Resi ...

“So upset because of service...”

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Apr 01,2020
Minithumbdown
Shaun
By: 'Katalin'
Apr 01,2020
2 people found
this helpful
The meeting was in early March. We agreed for an apartment that we will live there from the 1st of April and for three weeks they could not give us an answer. In connection with the current situation in the country, they generally wrote to ...
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Attachments

Review file
Review file
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By: Natalie James
Apr 06, 2020
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Hi Katalin, Thank you very much for your feedback. We have responded back to you directly to address your concerns. Kind regards, Natalie James Touchstone ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:

https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 10:29 AM 11/02/2020 by Penny Graham

Awards won by Touchstone CPS Ltd

Regional Awards won by Touchstone CPS Ltd

Individual Branch Awards

Edinburgh, EH16

Bath, BA2



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