100% lettings valuation accuracy
86% lettings fee satisfaction
Latest Reviews
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28th Nov 2024
reviewed by 'Chelsea'
25th Nov 2024
reviewed by 'Marzena'
28th Oct 2024
reviewed by 'Stuart'
16th Oct 2024
reviewed by 'Eireanne'
16th Oct 2024
reviewed by 'GAYNA HENDLEY'
14th Oct 2024
reviewed by 'Prathiba Thimmappa'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 86% | £350 | £4,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 351 | 82 | 0 | 0 | 0 | 0 | 24 | 6 |
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Touchstone CPS Ltd Branches (view all 4)
Apr 05,2021
Apr 05,2021
3
people found
this helpful
this helpful
Disgusted by this company trying to retain our deposit despite the checkout report saying 'all good & fair wear & tear' ( apparently they employ a company to do the checkout reports but they don't have to take any notice Of said report, in other words SCAM!! )
when ...
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Apr 09, 2021
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Dear Mrs Lynden
In response to your posts, I am sorry that on this occasion our inventory processes were not up to the expected standard and this unfortunately led to the need for the TDS’ involvement.
As my colleague Dan has confirmed, the property was freshly redecorated and cleaned prior to your moving in to the property. However, it is evident from the photographs that some areas were missed. Please be assured that we have fed back your comments to both the inventory company and our ...
Feb 25,2021
Feb 25,2021
0
people found
this helpful
this helpful
Sometimes no or slow response to maintenance issues raised and they have to be repeatedly chased up, still sometimes with no action being taken. They ask you to log maintenance requests on an online portal but seem to respond slowly to requests there and direct ...
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Feb 25, 2021
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(1)
Hi Melody,
Thank you for reaching out to us regarding issues with the responsiveness of maintenance at your property. I have raised this with your property manager asking her to address anything outstanding for you. If you would like to address any matters directly then please feel free to email us at [email protected].
Kind regards
Natalie James
Touchstone ...
Feb 08,2021
Feb 08,2021
2
people found
this helpful
this helpful
Absolutely abysmal service. Routinely ignore maintenance requests. Have just written my second formal complaint about an issue that has been ongoing for over two years and is continuing to worsen. Have no hope in getting it fixed. Rent, of course, continues to increase....
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Mar 30, 2021
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(3)
Hi Claire
We are very sorry to see your update. Apologies for not responding sooner but we weren't advised of your update by the allAgents system.
Please could I ask that you contact us via [email protected] with details of any outstanding issues so that we can work on a solution for you?
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Jan 27,2021
Jan 27,2021
0
people found
this helpful
this helpful
When we took the property on it was filthy! Covid meant we could not attend the handover In person and had only viewed the property online. I took lots of photos and emailed them to Touchstone-who claimed it HAD been cleaned, not surprisingly they weren't ...
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Apr 05, 2021
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TDS have ruled in our favour and returned our full deposit- obviously the photo evidence we kept showed them exactly how this property was handed over to us, which did not correlate with the standards applied on our checkout. Dealing with touchstone has been an eye opener -shady is an understatement! If they try this trick with every tenant they must be rubbing their hands together. ...
Jan 20,2021
Jan 20,2021
0
people found
this helpful
this helpful
I found dealing with Lyndsey Eaton delightful,she certainly knows her job ,and is very knowledgeable in all aspects of property management,Lyndsey’s pleasant and go ahead attitude in my enquires about my problem was handled promptly,and I look forward to dealing with ...
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Jan 21, 2021
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(1)
Hi James and Scott,
Thank you for your wonderful feedback regarding our colleague Lyndsey. We will pass your comments back to her, and are delighted that you received a prompt and professional response to your queries.
Best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
Jan 08,2021
Jan 08,2021
0
people found
this helpful
this helpful
Very unhelpful letting agency, would not recommend. Never reply to emails that are urgent, unhelpful staff. Don’t care about tenants , only care about making money....
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Jan 11, 2021
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(1)
Hi Hannah
We are sorry to hear that you have been experiencing some difficulty contacting us recently. Please could you email [email protected] with details of your property and any outstanding issues so that we can investigate further for you?
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Dec 08,2020
Dec 08,2020
0
people found
this helpful
this helpful
Needed help talking over my current financial situation. This was handled with understanding and care. Very happy with temporary arrangements....
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Dec 21, 2020
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(1)
Hi Margaret,
Thank you kindly for sharing that your recent situation has been handled with understanding and care. Wishing you a safe and Happy Christmas.
Best regards
Natalie, Penny and the wider Touchstone Team ...
Dec 04,2020
Dec 04,2020
0
people found
this helpful
this helpful
Always quick to sort out any problems very proactive
In the 5 years I was there
Very quick to sort out return of deposit...
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Dec 07, 2020
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(1)
Hi David
Thank you so much for taking the time to review the service that you received from Touchstone during your time renting with us. We are delighted that your experience was a positive one.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
Nov 25,2020
Nov 25,2020
0
people found
this helpful
this helpful
Charlotte Young and Jude Bragg on the AR6 desk consistently provide a service second to none, The co-ordination of good quality workmen in a very timely fashion by these two gives me great confidence that when I report an issue they will be dealt with ...
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Nov 25, 2020
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Hi Tony,
Thank you for your 5* feedback for our colleagues Charlotte and Jude. It's fantastic to hear that you've great confidence in our team and any issues you've experienced have been dealt with promptly and professionally. Your feedback is greatly appreciated, and will be passed back to both Charlotte and Jude.
Kind regards
Natalie James
Touchstone ...
Nov 18,2020
Nov 18,2020
0
people found
this helpful
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Amy Goodlass was very professional. She made our move swift, specially if you take in account the current circumstances.
Amy was also very patient, replying to all questions we had in a timely manner, either by email or phone.
I am sure we can continue ...
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Nov 25, 2020
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Good morning Joel and Diana,
Thank you for 5* review regarding our colleague Amy Goodlass. We are delighted that you found her service professional and responsive to your questions. Best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
Nov 18,2020
Nov 18,2020
0
people found
this helpful
this helpful
Before Lian Dingwall took over our experience was less than stellar to be honest. We were never given a key for the back garden to take our bins out so we were told to get a key cut ourselves from one of our neighbours. Otherwise ...
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Nov 25, 2020
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(1)
Hi Jamie,
Thank you for taking the time to provide feedback regarding our colleague Lian. We are delighted that you found Lian was able to respond to your maintenance and queries in a professional and responsive manner. Your feedback is very much appreciated. We wish you well in your new home when you move house shortly.
Kindest regards
Natalie James
Touchstone ...
Oct 27,2020
Oct 27,2020
0
people found
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Julie was fantastic as showing me the property and answering any questions I had. I was offered to view the property before the viewing time as well which was handy....
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Oct 30, 2020
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(1)
Hi Michelle,
We are delighted to hear that you found our colleague Julie helpful and informative. Thank you for taking the time to leave your 5* star review.
Best wished in your new home.
Kind regards
Natalie James
Touchstone ...
Oct 21,2020
Oct 21,2020
1
people found
this helpful
this helpful
My husband and I sent countless emails for repairs to Touchstone, many of them went unnoticed, sometimes waiting weeks for a reply (when we chased aready). Things that were an emergency were never treated as an emergency (black mold, broken boiler, no hot water or ...
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Oct 21, 2020
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(1)
Hi Stacey,
I am sorry to hear that you have encountered a number of issues around communication. I have checked your records and can see that your move out administration is going through now. If there is anything that you would like us to address then please feel free to email us on [email protected]
Wishing you the best in your new home.
Kind regards
Natalie James
Touchstone ...
Oct 14,2020
Oct 14,2020
0
people found
this helpful
this helpful
Shirene is an excellent PM, professional, helpful and always quick to respond to any queries I have. She has been very helpful arranging the reinstatement of my kitchen/living room ceiling and also arranged for new flooring in the property....
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Oct 16, 2020
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(1)
Hi Carrie,
Thank you for your glowing 5* review for our colleague Shirene. We are delighted that you found her service helpful and responsive.
Your feedback is much appreciated.
Kind regards
Natalie James
Touchstone ...
Oct 13,2020
Oct 13,2020
0
people found
this helpful
this helpful
Showed me around the property, explaining everything clearly whilst following Covid protocol of maintaining social distancing rules, wearing mask and using hand sanitizer....
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Oct 19, 2020
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Hi Kyle,
Thankyou for your 5* review of our services, and its great to hear that everything has been carried out in a professional manner. Wishing you all the very best in your new home.
Kind regards
Natalie James
Touchstone ...
Oct 13,2020
Oct 13,2020
0
people found
this helpful
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Sarah and Julie were very helpful with picking a house for us. Nothing was to much trouble and very easy to approach. Look forward to many happy years in our new home at Cocklerow Bank, Millerhill
Margaret Love and William Morgan...
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Oct 19, 2020
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Hi Margaret and William,
Thankyou both very much for your 5* feedback for our colleagues Sarah and Julie. We are delighted that you found their service helpful and approachable.
Wishing you many happy years in your new home at Cocklerow Bank.
Best wishes
Natalie James
Touchstone ...
Oct 12,2020
Oct 12,2020
0
people found
this helpful
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Really bad customer service. Appliance doesn’t work!! No one cares. No keys for the first week of rental!! Flat was dirty at key exchange... and more...
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Oct 12, 2020
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Hi Mohamad,
Could you please forward onto me your property address so that I can look into this as a priority for you. My email is [email protected].
Many thanks
Natalie James
Touchstone ...
Oct 09,2020
Oct 09,2020
1
people found
this helpful
this helpful
Nice flat but very cold and rooms are smaller than what is says as double rooms
Made some complains same day I moved it then shortly after there was a lockdown since the lock down got lifted they've not deemed it fit to contact me ...
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Oct 09, 2020
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Hi Anna,
Your review has been passed to your property manager who will pick up any outstanding issues directly with you.
Kindest regards
Natalie James
Touchstone ...
Oct 07,2020
Oct 07,2020
0
people found
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Our agent was very proactive. She helped us find an apartment promptly. She asked the right questions to identify our needs and wishes and quickly matched them with the properties she had available. She was in touch with us at all moments and was flexible ...
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Oct 08, 2020
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Hi Maria,
Thank you for taking the time to leave your 5* review regarding your experience of our lettings process. We are delighted that you found the process easy and straightforward, and were well communicated with throughout. Wishing you all the very best in your new home.
Kind regards
Natalie James
Touchstone ...
Oct 06,2020
Oct 06,2020
0
people found
this helpful
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Julie was brilliant throughout the whole procces, kept it nice and simple always very informative and quick to reply with any questions I had. Absolutely no problems at all....
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Oct 06, 2020
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Hi Stefan,
Thank you for wonderful review for our colleague Julie. We're very pleased that you found her service responsive and informative.
Best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
Oct 06,2020
Oct 06,2020
0
people found
this helpful
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Great service!
Julie was really nice during our visit to the property, she arrived on time, explained really clearly how mid rent works (it is my first time) and how the contactless contract and starting day will be arrange. She answer professionally to all my ...
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Oct 06, 2020
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Hi Fran,
Your feedback regarding our colleague Julie is vey much appreciated. We're very pleased that you found her service professional and informative.
Thanks again, and best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
Oct 05,2020
Oct 05,2020
0
people found
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Julie who done the viewing was amazing! Answered all the questions I had and was super friendly. Would definitely recommend x...
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Oct 06, 2020
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Hi Kelsey,
Thank you for your 5* star review for Julie in our Edinburgh team. We're delighted that you found her helpful and friendly.
Best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
Sep 21,2020
Sep 21,2020
0
people found
this helpful
this helpful
Both andreea and Jessica was very understanding and listened to my concerns, help wherever possible, nothing was too much! Both credits to the company. Thank you...
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Sep 22, 2020
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Hi Chris,
Thank you for your 5* star review and for leaving such wonderful feedback about our colleagues Andreea and Jessica. We're very pleased you found their service understanding and helpful. Your appreciation will be passed on.
Thanks again and best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
Sep 11,2020
Sep 11,2020
0
people found
this helpful
this helpful
Julie was so helpful from start to finish and always answered any questions that we had. She was great at explaining things to use both and made us feel so relaxed at the viewing. We really appreciate all her help in getting us in to ...
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Sep 14, 2020
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Hi Courtney,
Your feedback regarding our colleague Julie is very much appreciated, so thank you for taking the time to leave your 5* review. We're delighted that you felt at ease throughout the process.
Wishing you all the best in your new home.
Kind regards
Natalie James
Touchstone ...
Sep 11,2020
Sep 11,2020
0
people found
this helpful
this helpful
I am very positive suprised of standards in your company. So good experience. Absolutely number one, Julie and Rebbeca. Julie is a lovely person, very open and friendly. Perfect communication, very kind and polite. Absolutely no stress during the viewing. Brilliant service! Keep it up, ...
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Sep 14, 2020
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Hi Manuel,
Thank you for your five* rating and also of your great review of the service you have received from our colleagues Julie and Rebecca. We're very pleased you've found the process stress free.
Best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
Sep 03,2020
Sep 03,2020
0
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this helpful
Great communication... clear concise and businesslike put me at ease immediately and guided me through the viewing and application process....
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Sep 07, 2020
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Hi John,
Thank you for your 5 star review and for taking the time to leave such a positive review about the service you have received. We're delighted that the lettings journey has been smooth for you.
Best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
Aug 28,2020
Aug 28,2020
0
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Very smooth process, from the application form submission to hand over. All done extremely smoothly considering i was abroad for most of the process....
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Sep 01, 2020
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Hi Jawad,
Thank you for taking the time to leave your five star review and feedback. We are delighted that you found the journey from application through to handover a smooth process.
Wishing you the best in your new home.
Kind regards
Natalie James
Touchstone ...
Aug 18,2020
Aug 18,2020
1
people found
this helpful
this helpful
It took touchstone over 2 years to repair our leaking roof. The roof allowed water to seep into one of the bedrooms which caused the ceiling to fill with mould. The agent I dealt with * was extremely incompetent and unhelpful. In fact she was so unhelpful ...
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Aug 19, 2020
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Hi Terry,
Would you kindly email me across your property address so that I can look into this for you? My email is [email protected]
I look forward to hearing from you.
Kind regards
Natalie James
Touchstone ...
Aug 17,2020
Aug 17,2020
0
people found
this helpful
this helpful
Although there was an initial mix up. With keys, Julie went above and beyond to arrange with her boss, to make sure I could See the property the day after. The customer service was great, quick Responses and accommodating to my wish to have a ...
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Aug 17, 2020
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Hi Lisa,
Thank you for your feedback regarding our colleague Julie. Its great to hear that her service went above and beyond, and that this process has moved at pace and been accommodating for you.
We are looking forward to moving you in.
Many thanks
Natalie James
Touchstone ...
Aug 14,2020
Aug 14,2020
0
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WAS VERY HELP FULL AND A VERY QUICK RESPONSE , STILL NEED HELP AND AWAITING TO HEAR AGAIN IF CHRIS CAN HELP ME...
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Aug 17, 2020
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Hi Jeffrey,
Thank you for your feedback regarding my colleague Chris being responsive and helpful. I have forwarded on your review and hope that we can continue to help you moving forward.
Many thanks once again.
Kind regards
Natalie James
Touchstone ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit our website for our Complaints Procedure:
https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 10:29 AM 11/02/2020 by Penny Graham
https://www.touchstoneresi.co.uk/complaints-procedure
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