Julie was brilliant throughout the whole procces, kept it nice and simple always very informative and quick to reply with any questions I had. Absolutely no problems at all.... read full review
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(1)
Hi Stefan,
Thank you for wonderful review for our colleague Julie. We're very pleased that you found her service responsive and informative.
Best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
“Great service!...”
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5 Star Review
Oct 06,2020
By:
'Fran'
Oct 06,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £545 Would you recommend?: Yes
Postcode: EH8
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £545 Postcode: EH8
0people found this helpful
Great service!
Julie was really nice during our visit to the property, she arrived on time, explained really clearly how mid rent works (it is my first time) and how the contactless contract and starting day will be arrange. She answer professionally to all my ... read full review
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(1)
Hi Fran,
Your feedback regarding our colleague Julie is vey much appreciated. We're very pleased that you found her service professional and informative.
Thanks again, and best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
“Fantastic...”
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5 Star Review
Oct 05,2020
By:
'Kelsey'
Oct 05,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £660 Would you recommend?: No
Postcode: EH22
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £660 Postcode: EH22
0people found this helpful
Julie who done the viewing was amazing! Answered all the questions I had and was super friendly. Would definitely recommend x... read full review
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(1)
Hi Kelsey,
Thank you for your 5* star review for Julie in our Edinburgh team. We're delighted that you found her helpful and friendly.
Best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
“Both andreea and Jessica was very understandi......”
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5 Star Review
Sep 21,2020
By:
'Chris'
Sep 21,2020
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: HU7
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: HU7
0people found this helpful
Both andreea and Jessica was very understanding and listened to my concerns, help wherever possible, nothing was too much! Both credits to the company. Thank you... read full review
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(1)
Hi Chris,
Thank you for your 5* star review and for leaving such wonderful feedback about our colleagues Andreea and Jessica. We're very pleased you found their service understanding and helpful. Your appreciation will be passed on.
Thanks again and best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
“Brilliant service...”
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5 Star Review
Sep 11,2020
By:
'Courtney'
Sep 11,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £675 Would you recommend?: Yes
Postcode: EH14
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £675 Postcode: EH14
0people found this helpful
Julie was so helpful from start to finish and always answered any questions that we had. She was great at explaining things to use both and made us feel so relaxed at the viewing. We really appreciate all her help in getting us in to ... read full review
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(1)
Hi Courtney,
Your feedback regarding our colleague Julie is very much appreciated, so thank you for taking the time to leave your 5* review. We're delighted that you felt at ease throughout the process.
Wishing you all the best in your new home.
Kind regards
Natalie James
Touchstone ...
“Professional, efficient and on very high level service...”
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5 Star Review
Sep 11,2020
By:
'Manuel'
Sep 11,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Property Management
Rent PCM: £650 Would you recommend?: Yes
Postcode: EH16
I am very positive suprised of standards in your company. So good experience. Absolutely number one, Julie and Rebbeca. Julie is a lovely person, very open and friendly. Perfect communication, very kind and polite. Absolutely no stress during the viewing. Brilliant service! Keep it up, ... read full review
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(1)
Hi Manuel,
Thank you for your five* rating and also of your great review of the service you have received from our colleagues Julie and Rebecca. We're very pleased you've found the process stress free.
Best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
“Great communication... clear concise and busi......”
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5 Star Review
Sep 03,2020
By:
'John'
Sep 03,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH21
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH21
0people found this helpful
Great communication... clear concise and businesslike put me at ease immediately and guided me through the viewing and application process.... read full review
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(1)
Hi John,
Thank you for your 5 star review and for taking the time to leave such a positive review about the service you have received. We're delighted that the lettings journey has been smooth for you.
Best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
“Very smooth process, from the application for......”
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5 Star Review
Aug 28,2020
Amy
By:
'Jawad'
Aug 28,2020
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £1100 Would you recommend?: Yes
Postcode: EH7
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £1100 Postcode: EH7
0people found this helpful
Very smooth process, from the application form submission to hand over. All done extremely smoothly considering i was abroad for most of the process.... read full review
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(1)
Hi Jawad,
Thank you for taking the time to leave your five star review and feedback. We are delighted that you found the journey from application through to handover a smooth process.
Wishing you the best in your new home.
Kind regards
Natalie James
Touchstone ...
“It took touchstone over 2 years to repair our......”
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1 Star Review
Aug 18,2020
By:
'Terry'
Aug 18,2020
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: They manage our building
Sold price: £230 Would you recommend?: No
Postcode: CT18
Branch: Bath, 2 Crescent Office Park Clarks Way
They manage our building
Sold price: £230 Postcode: CT18
1people found this helpful
It took touchstone over 2 years to repair our leaking roof. The roof allowed water to seep into one of the bedrooms which caused the ceiling to fill with mould. The agent I dealt with * was extremely incompetent and unhelpful. In fact she was so unhelpful ... read full review
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(1)
Hi Terry,
Would you kindly email me across your property address so that I can look into this for you? My email is [email protected]
I look forward to hearing from you.
Kind regards
Natalie James
Touchstone ...
“Although there was an initial mix up. With ke......”
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5 Star Review
Aug 17,2020
By:
'Lisa'
Aug 17,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £560 Would you recommend?: Yes
Postcode: EH11
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £560 Postcode: EH11
0people found this helpful
Although there was an initial mix up. With keys, Julie went above and beyond to arrange with her boss, to make sure I could See the property the day after. The customer service was great, quick Responses and accommodating to my wish to have a ... read full review
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(1)
Hi Lisa,
Thank you for your feedback regarding our colleague Julie. Its great to hear that her service went above and beyond, and that this process has moved at pace and been accommodating for you.
We are looking forward to moving you in.
Many thanks
Natalie James
Touchstone ...
“ON LINE PORTAL...”
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5 Star Review
Aug 14,2020
By:
'Jeffrey'
Aug 14,2020
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH5
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: EH5
0people found this helpful
WAS VERY HELP FULL AND A VERY QUICK RESPONSE , STILL NEED HELP AND AWAITING TO HEAR AGAIN IF CHRIS CAN HELP ME... read full review
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(1)
Hi Jeffrey,
Thank you for your feedback regarding my colleague Chris being responsive and helpful. I have forwarded on your review and hope that we can continue to help you moving forward.
Many thanks once again.
Kind regards
Natalie James
Touchstone ...
“Very pleased with my experience with Julie at......”
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5 Star Review
Aug 10,2020
By:
'Lorna'
Aug 10,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £670 Would you recommend?: Yes
Postcode: EH23
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £670 Postcode: EH23
0people found this helpful
Very pleased with my experience with Julie at Touchstone. Far exceeds the other agencies I have been recently dealing with. Professional, courteous, knowledgeable and with a personal touch, I would highly recommend their services.... read full review
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(1)
Hi Lorna
Thank you for taking the time to leave such wonderful feedback regarding our colleague Julie. We're pleased that you found her service professional and knowledgable but also having a personal touch.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“I would give touchstone 0 stars if i could, w......”
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1 Star Review
Aug 07,2020
By:
'Alex'
Aug 07,2020
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £585 Would you recommend?: No
Postcode: DN12
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £585 Postcode: DN12
0people found this helpful
I would give touchstone 0 stars if i could, what an absolute disgusting and appuling company! Robbing so and so's and made my life a living hell, they have no manners and are rude and tried charging me everything they could, TDS are currently handling it ... read full review
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(1)
Hi Alex,
Thank you for your time on the phone today. Following our conversations we will investigate further with our third party and update you as arranged.
Many thanks for your feedback.
Kind regards
Natalie James
Touchstone ...
“The process for one tenant moving out and the......”
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2 Star Review
Aug 06,2020
By:
'Maxine'
Aug 06,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £629 Would you recommend?: No
Postcode: EH14
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £629 Postcode: EH14
1people found this helpful
The process for one tenant moving out and the other one staying . Joint tenancy to a sole tenancy was beyond stressful . The company does not do a “change in tenancy agreement “ so we had to terminate the joint agreement and create another one . This left ... read full review
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(1)
Hi Maxine,
Thank you for your time on the phone today and for your feedback, which is gratefully received. As discussed I will be back in touch with you to regarding your queries.
Kind regards
Natalie James
Touchstone ...
“Michael Daly...”
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5 Star Review
Aug 05,2020
Kelly
By:
'Michael'
Aug 05,2020
Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Services: Lettings (as a Tenant)
Rent PCM: £600 Would you recommend?: Yes
Postcode: M20
Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Lettings (as a Tenant)
Rent PCM: £600 Postcode: M20
0people found this helpful
My mother enjoyed some happy years in Parkfield Court and when her health declined and she had to be transferred to a nursing home Kelly Egan was very helpful and made a potentially arduous situation very easy. I can't thank her enough and would recommend ... read full review
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(1)
Hi Michael,
We're very pleased that your mum enjoyed some happy years in Parkfield Court, and that our colleague Kelly Egan was able to help at a very difficult time. Thank you for your kind feedback, of which will be passed on to Kelly.
Best wishes
Natalie James
Touchstone ...
“Touchstone recommendation...”
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5 Star Review
Jul 31,2020
By:
'Jessica'
Jul 31,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £640 Would you recommend?: Yes
Postcode: EH12
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £640 Postcode: EH12
0people found this helpful
Julie was amazing and got us a beautiful flat in such a short amount of time! A very quick process and such fast responses from Julie and was such a lovely person to speak to. Can’t recommend touchstone enough for everything they have done ... read full review
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(1)
Hi Jessica,
Thank you for the wonderful feedback you have given regarding our colleague Julie. We're pleased that you found her service prompt and that the process was carried out quickly for you.
Best wishes in your new and beautiful flat.
Kind regards
Natalie James
Touchstone ...
“Best landlord I've ever had. It must be in th......”
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5 Star Review
Jul 28,2020
By:
'Louise'
Jul 28,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £610 Would you recommend?: Yes
Postcode: EH6
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £610 Postcode: EH6
0people found this helpful
Best landlord I've ever had. It must be in the company culture because everyone I've ever interacted with there always treats you as an individual. They listen to your needs, they're helpful and kind. Use these guys whenever you can.... read full review
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(1)
Hi Louise,
Thank you for your wonderful feedback regarding the service you've received from our colleagues in Edinburgh. Its great to hear that you found them helpful, kind and responsive to your needs.
Your feedback is greatly appreciated. Wishing you all the very best in your new home.
Kind regards
Natalie James
Touchstone ...
“Julie who showed me around my property was so......”
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5 Star Review
Jul 20,2020
By:
'Jessica'
Jul 20,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £640 Would you recommend?: Yes
Postcode: EH14
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £640 Postcode: EH14
0people found this helpful
Julie who showed me around my property was so pleasant to be around. She was friendly and informative. She made me feel right at home!
The perfect balance between professional and personal... read full review
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(1)
Hi Jessica
Thank you for your wonderful review and feedback regarding our colleague Julie. We are delighted that her professional, friendly and informative style made you feel at home.
Best wishes in your new home, and thanks again.
Kind regards
Natalie James
Touchstone ...
“Great service and excellent communication. The entire process was simple ......”
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5 Star Review
Jul 17,2020
By:
'Troy'
Jul 17,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £640 Would you recommend?: Yes
Postcode: EH41
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £640 Postcode: EH41
0people found this helpful
Great service and excellent communication. The entire process was simple and I was contacted regular with updates. Would recommend this service to others.... read full review
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(1)
Hi Troy,
Thank you your five star review highlighting how simple the letting process was, and that you'd recommend our services to others. Your feedback is much appreciated.
Best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
“very simple and professional touchstone was......”
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5 Star Review
Jul 17,2020
By:
'Kerry'
Jul 17,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £454 Would you recommend?: Yes
Postcode: PA3
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £454 Postcode: PA3
0people found this helpful
very simple and professional
touchstone was amazing with my application. i received a reply regarding interest within 24hrs. the video tour was amazing. once my application was in, i again received my offer within 24hrs.
it was all very proficient and well organised. there was ... read full review
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(1)
Hi Kerry,
Thank you for your 5 star rating and feedback that you found our service simple, proficient and professional. We are delighted that this process went smoothly for you.
Thanks again and best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
“Was given an offer on a new build property th......”
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1 Star Review
Jul 16,2020
By:
'Wesley'
Jul 16,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (Prospective customer)
Rent PCM: £550 Would you recommend?: No
Postcode: EH6
Was given an offer on a new build property that I accepted and paid the deposit for. It only had 2 weeks to go until I could move in, in the first week on April, then the lockdown meant that it was put on hold. Then ... read full review
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(1)
Hi Wesley,
Thank you for letting us know that you are experiencing difficulties with moving into one of our new properties. I will be in touch directly with you to assist with any information you require. Please do feel free to contact me in the meantime directly at [email protected].
Kind regards
Natalie James
Touchstone ...
“Great service and excellent communication. Th......”
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5 Star Review
Jul 14,2020
By:
'Troy'
Jul 14,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £640 Would you recommend?: Yes
Postcode: EH41
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £640 Postcode: EH41
0people found this helpful
Great service and excellent communication. The entire process was pleasant and I was kept informed the entire time. Would recommend this service to anyone looking for housing.... read full review
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £519 Would you recommend?: No
Postcode: EH14
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £519 Postcode: EH14
0people found this helpful
Genuinely helpful Property management company,
my property manager did communicated with me during my termination and I have received my security deposit.
Thanks
Mel... read full review
“Absolutely outstanding service from start to ......”
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5 Star Review
Jul 07,2020
By:
'kevin'
Jul 07,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £575 Would you recommend?: Yes
Postcode: AB21
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £575 Postcode: AB21
0people found this helpful
Absolutely outstanding service from start to finish.
Communication throughout was excellent and the process of our application from enquiring about the property to our application being successful and accepted was less than 1 week. Would highly recommend using this company.
Very professional staff, helpful and friendly. ... read full review
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(1)
Hi Kevin & Jenny
Thank you so much for your glowing review of the service that you received recently from our colleagues in the Edinburgh office, it's much appreciated. We're delighted that you found our colleagues helpful and friendly yet professional.
Thanks again and best wishes to you both in your new home.
Kind regards
Penny Graham
Touchstone ...
“Couldn’t have been dealt with anymore smoothl......”
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5 Star Review
Jul 07,2020
By:
'Sandy'
Jul 07,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH16
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH16
0people found this helpful
Couldn’t have been dealt with anymore smoothly by Julie. Very helpful and professional. Would recommend this service to anyone looking for housing.... read full review
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(1)
Hi Sandy
Thank you for your wonderful review and feedback about your recent interactions with my colleague, Julie Bruce, it's much appreciated. We're delighted that everything went smoothly for you and that you would be seeking to recommend Touchstone in future, thank you.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“Quick and easy communication...”
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5 Star Review
Jul 02,2020
By:
'Cheryl'
Jul 02,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £540 Would you recommend?: Yes
Postcode: EH16
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £540 Postcode: EH16
0people found this helpful
Great communication with Julie and the staff at Touchstone. Quick response to emails and answered all my questions. The viewing of the flat was made easy with the covid19 restrictions.... read full review
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(1)
Hi Cheryl,
Thank you for reviewing the service that you received recently from Julie and our colleagues in the Edinburgh office, it's much appreciated. We're delighted to hear that everything was made easy for you despite the current Covid restrictions.
Thanks again and best wishes in your new home.
Kind regards
Natalie James
Touchstone Resi ...
“Great support...”
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5 Star Review
Jun 22,2020
Lian
By:
'Margaret'
Jun 22,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: FK2
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: FK2
0people found this helpful
Over the past couple of years I have experienced an ongoing issue affecting my tenancy. During this time I have had exceptional support from Lian Dingwall, Property Manager. I want to take this opportunity to give my sincere thanks.... read full review
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(1)
Hi Margaret,
Thank you for taking the time to pass back your thanks for the exceptional service our colleague Lian Dingwall has provided to you. It's great to hear that you've received such exceptional service and support from her.
Thanks again.
Best wishes
Natalie James
Touchstone Resi ...
“Alana Burgess and Jade Grant have both been e......”
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5 Star Review
May 27,2020
Alana
By:
'Gary'
May 27,2020
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £1150 Would you recommend?: Yes
Postcode: BN21
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £1150 Postcode: BN21
0people found this helpful
Alana Burgess and Jade Grant have both been excellent in dealing with my rental and garden housekeeping. I have rented with Touchstone four nearly four years and would have no hesitation in making a recommendation.... read full review
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(1)
Hi Gary,
Thank you for taking the time to provide such a wonderful review about our colleagues Alana Burgess and Jade Grant. We're delighted to hear that you have found their service excellent and would have no hesitation in recommending Touchstone.
Best wishes to you.
Kind regards
Natalie James
Touchstone Resi ...
“No one cares about anything... All you care a......”
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1 Star Review
May 22,2020
By:
'Anna'
May 22,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH12
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH12
3people found this helpful
No one cares about anything... All you care about is money. Very disappointing and humiliating service which takes advantage of those who simply have to rent! If you don't like it you can move out- that's what I have been advised!... read full review
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(1)
Hi Anna,
Thank you for your time on the telephone today. As discussed I will be looking into the matter we discussed and will update you further.
Kindest regards
Natalie James
Touchstone Resi ...
“So upset because of service...”
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1 Star Review
Apr 01,2020
Shaun
By:
'Katalin'
Apr 01,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £750 Would you recommend?: No
Postcode: EH6
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £750 Postcode: EH6
2people found this helpful
The meeting was in early March. We agreed for an apartment that we will live there from the 1st of April and for three weeks they could not give us an answer.
In connection with the current situation in the country, they generally wrote to ... read full review
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(1)
Hi Katalin,
Thank you very much for your feedback. We have responded back to you directly to address your concerns.
Kind regards,
Natalie James
Touchstone ...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit our website for our Complaints Procedure: