100% lettings valuation accuracy
86% lettings fee satisfaction
Latest Reviews
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28th Oct 2024
reviewed by 'Stuart'
16th Oct 2024
reviewed by 'Eireanne'
16th Oct 2024
reviewed by 'GAYNA HENDLEY'
14th Oct 2024
reviewed by 'Prathiba Thimmappa'
29th Sep 2024
reviewed by 'Amanda'
27th Sep 2024
reviewed by 'Conor'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 86% | £350 | £4,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 349 | 82 | 0 | 0 | 0 | 0 | 24 | 6 |
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Touchstone CPS Ltd Branches (view all 4)
Oct 16,2022
Oct 16,2022
0
people found
this helpful
this helpful
Was in desperate need of a flat and Touchstone were very efficient (and quick) in getting me one. Leanne showed me around the flat and was very helpful. Thanks, really appreciate your help....
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Oct 18, 2022
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(1)
Hi John
That's great news! We're so pleased that we could help you find a new home. Thanks too for highlighting our colleague, Leanne. She'll be chuffed that you've taken the time to post a review, so thanks again.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
Oct 10,2022
Oct 10,2022
0
people found
this helpful
this helpful
The property was a great price in a great location. All the touchstone staff were very helpful and quick at responding whenever I needed assistance....
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Oct 18, 2022
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(1)
Hi Holly
Thank you for providing a review for Touchstone following your search to find a new home recently. It's always appreciated when we receive feedback from our customers, and we're delighted that you found our colleagues helpful and responsive whenever you needed them. Thanks again.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
Oct 04,2022
Oct 04,2022
0
people found
this helpful
this helpful
I have had nothing but bad customer service from this managing company, maintenance works are delayed constantly to the point if I want anything done I have to go to environmental health. The ombudsman awarded me compensation and are now being difficult awarding me this....
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Oct 04, 2022
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(1)
Hello Nikita
Given the nature of the review, we feel it more appropriate to discuss this offline. We believe all maintenance reports have either been or are being attended to. The partial award made by the TPO is being processed and will be honoured within the TPO’s timeframe.
We hope that this clarifies the matter but would ask that if you have any further queries or concerns that you contact us direct at [email protected] for further assistance. Thank you.
Kind regard ...
Sep 19,2022
Sep 19,2022
0
people found
this helpful
this helpful
We moved in back in March, the property wasn’t very clean and there were quite a few problems with the flat itself, which the property manager assured would be fixed in the following week or two of moving in. Then he left, and didn’...
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Sep 21, 2022
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(1)
Hi Rach
Thank you for providing feedback of your experience with us. Naturally we are disappointed that our service hasn’t met the standards that you should expect, and we are sorry for this.
So that we can progress matters for you, please could you email us at [email protected] with details of your property and any outstanding issues, and a colleague will be in contact with you shortly.
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Jul 12,2022
Jul 12,2022
0
people found
this helpful
this helpful
The company the agents use to fix things are rubbish. advertised balcony which now can't use. Money grabbing. Multiple issues...
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Jul 12, 2022
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(1)
Hi Alina
Thank you for reaching out to us. We are very sorry to read that you have experienced some difficulties with our appointed contractors and your balcony.
Please could I ask that you contact us at [email protected] with details of your property and all outstanding issues, and a colleague will be in contact with you.
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Jun 29,2022
Jun 29,2022
0
people found
this helpful
this helpful
I have had the same issue with a neighbour who lives above me causing so much excessive noise day and night that I can’t even relax in my own home for over 7 months now.
I have brought this to the attention of my property ...
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Jul 13, 2022
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(1)
Hi Grace
We are very sorry to see that you have been experiencing difficulties with your neighbour. Please could we ask that you contact us direct at [email protected] with details of your property and any outstanding issues and a colleague will be in contact with you.
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Jun 28,2022
Jun 28,2022
0
people found
this helpful
this helpful
My experience as a tenant with Touchstone, Edinburgh has been terrible so far (and imagine I haven't even moved in to my new apartment yet).
Several little things have happened that would normally be red flags but probably the most important one has been with ...
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Jul 13, 2022
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(1)
Hi Arkan
We are disappointed to read the comments in your review as this isn't the service that Touchstone desires for its customers. Please could we ask that you contact us direct at [email protected] with details of your property, so that we can raise the points raised with the relevant team?
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Jun 04,2022
Jun 04,2022
0
people found
this helpful
this helpful
Great place to live apart from Manager.
I moved out due to his bad attitude.
Real pity as it is a really nice place!...
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Jun 21, 2022
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Hi Isa
Thank you for providing your feedback about our service. We are pleased that you enjoyed your time in your property but we are naturally disappointed to see that you felt the need to move out due to issues with your property manager. In such circumstances, we would encourage our customers to contact us via [email protected] to raise any concerns or issues and a colleague will reach out to see how best to move forward.
We are sorry to see you go but wish you well for the ...
Apr 19,2022
Apr 19,2022
0
people found
this helpful
this helpful
Both Charlotte Reid and Donovan Hlabangana are amazing and really helpful property managers.
I had to move flat due to a divorce and I ended up renting another flat with touchstone and their help has been great.
Really professional and caring at the same time....
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Apr 26, 2022
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(1)
Hi Stavros
Thank you so much for providing your wonderful review of the service you received recently from my colleagues Charlotte and Donovan, it is very much appreciated.
I am delighted to see that you have found them both professional and caring. I’ll ensure that your comments are relayed to them.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
Mar 15,2022
Mar 15,2022
1
people found
this helpful
this helpful
Great Property Manager!
Donavan was extremely helpful and kind when showing us the property. I was in crutches due to an injury and he was very courteous in holding doors open for me and asking if I needed anything. The application process was also made ...
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Mar 15, 2022
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(1)
Hi Jack
Thank you so much for your wonderful review of the service that you have received recently from our colleague Donovan in the Edinburgh office, it is very much appreciated.
We are delighted that you found Donovan helpful and kind with both viewings and the move-in process. I'll have great pleasure in relaying your kind comments back to Donovan and the Team.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
Feb 10,2022
Feb 10,2022
0
people found
this helpful
this helpful
Went to view a property today which was a new build in Edinburgh. The agent Karolina was exceptional and professional in her business and would highly recommend this business and there associates. They have all been professional with there communication throughout. If i could give ...
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Feb 21, 2022
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(1)
Hi Paul
Thank you for your glowing commendation of the service you received from us recently in your search for a new home, particularly to Karolina in the Edinburgh office, it's much appreciated.
I will ensure that your comments are passed on to Karolina and the team.
Best wishes to you.
Kind regards
Penny Graham
Touchstone ...
Feb 08,2022
Feb 08,2022
0
people found
this helpful
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Leanne Reid - Touchstone:
Leanne was very helpful and friendly from the very beginning. She helped us get the flat we want, decide the moving in date that suit us, and solve any problem in the flat very smoothly....
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Feb 21, 2022
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(1)
Hi Abdullah
Thanks so much for taking the time to provide your review of the service you received recently from our colleague Leanne Reid in our Edinburgh office, it's much appreciated. I will be sure to pass on your comments to Leanne. Thanks again.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
Feb 07,2022
Feb 07,2022
0
people found
this helpful
this helpful
Being a newcomer in Edinburgh, we were struggling to find a house. The housing season was crazy and we were viewing houses after houses with rejections in our plate and not finding a good place to live in. For us, the way Touchstone handles their ...
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Feb 08, 2022
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(1)
Hi Fattah
Thank you so much for your wonderful review of your new home. I am delighted that your search for a home is at an end and that you are enjoying your new space.
Thanks too for your comments about the service you received during your search for a new home, it's great to be able to share this feedback with the team.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Dec 20,2021
Dec 20,2021
0
people found
this helpful
this helpful
Absolutely amazing, 1st flat and answering all my hundreds of endless questions. Replies so quickly and always helps with anything I'm needing....
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Dec 21, 2021
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(1)
Hi Yasmin
Thank you for taking the time to leave your lovely review at this busy time, it's much appreciated.
We're delighted that you found our colleagues helpful when guiding you through your first tenancy. I'll be sure to feed back your review to our colleagues in the Edinburgh office. Thanks again.
Best wishes to you in your new home, for Christmas and the New Year.
Kind regards
Penny Graham
Touchstone ...
Nov 22,2021
Nov 22,2021
0
people found
this helpful
this helpful
Never in my life have i ever dealt with a company like this. Get ready on moving out of your house cause you will be billed for EVERYTHING. We lived in a house for 5 years and amongst other things were billed £25 for a mat that ...
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Nov 23, 2021
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(1)
Hi Heidi
I am sorry that you experienced issues during your tenancy and now, following your check-out.
I understand that the matter has been raised with the Dispute Service and we await to their decision in due course.
Kind regards
Penny Graham
Touchstone ...
Oct 02,2021
Oct 02,2021
0
people found
this helpful
this helpful
Horrific service. Everyone ignores emails amd calls. Constant parking fines . No help with property management. They do not care !...
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Oct 05, 2021
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(1)
Hi Nadia
I am really sorry to see that you have been unhappy with the our service recently.
So that we can assist you further, please could you contact us at [email protected] using the the ref: allAgents with details of your property and what we can help you with, and a colleague will be in touch shortly.
Kind regards
Penny Graham
Touchstone ...
Sep 30,2021
Sep 30,2021
0
people found
this helpful
this helpful
Efficient, professional and friendly. We rented from Touchstone for a year and compared to previous letting agents we have dealt with they have been great. Jessica was always prompt and helpful and really easy to communicate with, very friendly and great service. We felt confident ...
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Oct 05, 2021
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Hi Becky
Thank you for taking the time to rate and review our service, it's much appreciated. I was particularly pleased to see your wonderful feedback about my colleague, Jessica. I will pass this on Jessica and the team.
Best wishes to you for the future.
Kind regards
Penny Graham
Touchstone ...
Sep 29,2021
Sep 29,2021
0
people found
this helpful
this helpful
Poor communication, poor property cleanliness on move in, repairs not completed to a good standard and needed redoing. Just Bad...
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Sep 30, 2021
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(1)
Hi Nick
Apologies that the cleanliness of your new property has fallen short on this occasion. Thank you for your feedback about the repairs, we will feed this back to the team.
I understand that you are in direct contact with my colleague Charley regarding this matter, so hopefully the matter can now be brought to a mutually agreeable conclusion.
Kind regards
Penny Graham
Touchstone ...
Sep 29,2021
Sep 29,2021
0
people found
this helpful
this helpful
Very little care or effort for their clients who pay good money. Been waiting two weeks on a response now, now matter how many time I email it's just radio silence. Property managers don't double check the information they receive therefor they can cause much ...
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Sep 29, 2021
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Hi Kayleigh
Thank you for taking the time to leave a review. Apologies that our customer service recently has not met the standard that you should expect.
So that we can assist you with your enquiry, please could you use ref Trustpilot and contact us at [email protected] with details of your property and how we can help.
Kind regards
Penny Graham
Touchstone ...
Aug 04,2021
Aug 04,2021
2
people found
this helpful
this helpful
My property manager is rude and unhelpful.
I have been with touchstone for 4 years. Everything was dealt with in a timely manner and felt the customer care/service was next to none, Last year or it may have been 2019 we receive a new property manager ...
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Aug 05, 2021
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Hi Sophie
We are sorry to hear about the issues that you have raised in your review regarding the buzzer and the service you have received. Please can you contact us at [email protected] with the ref allAgents and we will investigate this matter further for you.
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Aug 03,2021
Aug 03,2021
0
people found
this helpful
this helpful
Any issues I had when moving in were dealt with quickly and with an almost immediate reply so great work!...
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Aug 04, 2021
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Hi Emma
Thank you for your wonderful feedback regarding the service that you have received recently, it's much appreciated.
We are delighted that you received a prompt and professional response to your queries from our colleagues in the Edinburgh Office.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Aug 02,2021
Aug 02,2021
0
people found
this helpful
this helpful
I have recently had a leak in my bathroom and my toilet flush stopped working…Matthew Catlow has been on the ball since he was aware of the leak. Clear communication and understanding & had quickly gotten both of my issues rectified. He's lovely to speak ...
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Aug 04, 2021
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Hi Amber
Thank you for your 5* rating and feedback of the service you have received from our colleague Matthew Catlow. It's great to hear that you have confidence in him that any future issues will be dealt with just as promptly and professionally.
Your feedback is greatly appreciated, and will be passed back to both Matthew and the wider team.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
Jul 05,2021
Jul 05,2021
1
people found
this helpful
this helpful
Not allowed to leave 0 stars unfortunately. As a tenant they could not be worse. They ignore requests for essential repairs, do not reply to complaints, and the emergency contacts for repairs needing immediate attention are ignored. As a landlord they will save you from having ...
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Jul 05, 2021
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Hi Lorna
Thank you for reaching out to us.
I am sorry that you have experienced some issues with maintenance. To assist you further with this, please could you contact us at [email protected] with details of your property and all outstanding issues. The team can then investigate and update you on progress.
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Jun 02,2021
Jun 02,2021
0
people found
this helpful
this helpful
We left our touchstone property in April. We had experienced water ingress so the property would have had to be completely redecorated and carpets replaced and we spent 5 hours cleaning a 2 bedroom property when we had emptied it. They then tried to take £150 from our ...
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Jun 03, 2021
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Hi Lee,
We are sorry that you are experiencing a delay with the return of your deposit following the move out of your property. We would like to address this immediately for you, so can we ask you to please forward us the property address you have vacated at: [email protected]
We look forward to resolving this for you.
Kind regards
Natalie James
Touchstone ...
Apr 27,2021
Apr 27,2021
0
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this helpful
this helpful
Professional polite and very fast response and on the point of the subject. Thank you and have a nice day....
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May 05, 2021
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Hi Cosmin
Thank you so much for your wonderful review of our service, it's very much appreciated.
With kind regards
Penny Graham
Touchstone ...
Apr 22,2021
Apr 22,2021
0
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this helpful
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Not usually a fan of estate agents,, but it's been a pleasure renting through Touchstone and their wider team. Would highly recommend.....
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Apr 26, 2021
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Hi Atif
Thank you so much for your 5-star rating and wonderful review of the service that you received recently from Touchstone, it's very much appreciated.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
Apr 07,2021
Apr 07,2021
2
people found
this helpful
this helpful
Communication between agency and tenants is extremely deficient. The opposite of problemsolving.
If you re reading this review one advise. It is quicker and cheaper to sort your own problem rather than asking to the agency....
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Apr 07, 2021
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Hi Enrique
I am very sorry to see that you have found contacting us difficult recently.
Please may I ask that you contact us at [email protected] with details of your property and any outstanding matters so that we can look into this for you?
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Apr 07,2021
Apr 07,2021
0
people found
this helpful
this helpful
Thank you to Amy Goodlass for being so helpful and organising our new tenancy.
Amy has been very quick and responsive and has kept us up to date with everything.
Thank you Amy....
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Apr 09, 2021
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Hi Alexander
Thank you so much for your wonderful review of the service that you received from my colleague Amy Goodlass recently, it's much appreciated.
Having worked with Amy for some time now, I know how hard she works to provide the best possible service but it's always great to see this acknowledged by our customers, so thank you.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
Apr 05,2021
Apr 05,2021
3
people found
this helpful
this helpful
Disgusted by this company trying to retain our deposit despite the checkout report saying 'all good & fair wear & tear' ( apparently they employ a company to do the checkout reports but they don't have to take any notice Of said report, in other words SCAM!! )
when ...
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Apr 09, 2021
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Dear Mrs Lynden
In response to your posts, I am sorry that on this occasion our inventory processes were not up to the expected standard and this unfortunately led to the need for the TDS’ involvement.
As my colleague Dan has confirmed, the property was freshly redecorated and cleaned prior to your moving in to the property. However, it is evident from the photographs that some areas were missed. Please be assured that we have fed back your comments to both the inventory company and our ...
Feb 25,2021
Feb 25,2021
0
people found
this helpful
this helpful
Sometimes no or slow response to maintenance issues raised and they have to be repeatedly chased up, still sometimes with no action being taken. They ask you to log maintenance requests on an online portal but seem to respond slowly to requests there and direct ...
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Feb 25, 2021
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Hi Melody,
Thank you for reaching out to us regarding issues with the responsiveness of maintenance at your property. I have raised this with your property manager asking her to address anything outstanding for you. If you would like to address any matters directly then please feel free to email us at [email protected].
Kind regards
Natalie James
Touchstone ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit our website for our Complaints Procedure:
https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 10:29 AM 11/02/2020 by Penny Graham
https://www.touchstoneresi.co.uk/complaints-procedure
Best Letting Agent in EH16 
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