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(1)
Hi Nick
Apologies that the cleanliness of your new property has fallen short on this occasion. Thank you for your feedback about the repairs, we will feed this back to the team.
I understand that you are in direct contact with my colleague Charley regarding this matter, so hopefully the matter can now be brought to a mutually agreeable conclusion.
Kind regards
Penny Graham
Touchstone ...
“Very little care or effort for their clients ......”
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1 Star Review
Sep 29,2021
By:
'Kayleigh'
Sep 29,2021
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £815 Would you recommend?: No
Postcode: EH16
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £815 Postcode: EH16
0people found this helpful
Very little care or effort for their clients who pay good money. Been waiting two weeks on a response now, now matter how many time I email it's just radio silence. Property managers don't double check the information they receive therefor they can cause much ... read full review
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(1)
Hi Kayleigh
Thank you for taking the time to leave a review. Apologies that our customer service recently has not met the standard that you should expect.
So that we can assist you with your enquiry, please could you use ref Trustpilot and contact us at [email protected] with details of your property and how we can help.
Kind regards
Penny Graham
Touchstone ...
“My property manager is rude and unhelpful.I......”
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1 Star Review
Aug 04,2021
By:
'Sophie'
Aug 04,2021
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £623 Would you recommend?: No
Postcode: EH14
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £623 Postcode: EH14
2people found this helpful
My property manager is rude and unhelpful.
I have been with touchstone for 4 years. Everything was dealt with in a timely manner and felt the customer care/service was next to none, Last year or it may have been 2019 we receive a new property manager ... read full review
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(1)
Hi Sophie
We are sorry to hear about the issues that you have raised in your review regarding the buzzer and the service you have received. Please can you contact us at [email protected] with the ref allAgents and we will investigate this matter further for you.
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
“Quick and efficient help...”
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5 Star Review
Aug 03,2021
Matthew
By:
'Emma'
Aug 03,2021
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH14
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH14
0people found this helpful
Any issues I had when moving in were dealt with quickly and with an almost immediate reply so great work!... read full review
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(1)
Hi Emma
Thank you for your wonderful feedback regarding the service that you have received recently, it's much appreciated.
We are delighted that you received a prompt and professional response to your queries from our colleagues in the Edinburgh Office.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“Great service...”
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5 Star Review
Aug 02,2021
Matthew
By:
'Amber'
Aug 02,2021
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: AB21
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: AB21
0people found this helpful
I have recently had a leak in my bathroom and my toilet flush stopped working…Matthew Catlow has been on the ball since he was aware of the leak. Clear communication and understanding & had quickly gotten both of my issues rectified. He's lovely to speak ... read full review
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(1)
Hi Amber
Thank you for your 5* rating and feedback of the service you have received from our colleague Matthew Catlow. It's great to hear that you have confidence in him that any future issues will be dealt with just as promptly and professionally.
Your feedback is greatly appreciated, and will be passed back to both Matthew and the wider team.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
“Not allowed to leave 0 stars unfortunately. A......”
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1 Star Review
Jul 05,2021
By:
'Lorna'
Jul 05,2021
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £670 Would you recommend?: No
Postcode: EH23
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £670 Postcode: EH23
1people found this helpful
Not allowed to leave 0 stars unfortunately. As a tenant they could not be worse. They ignore requests for essential repairs, do not reply to complaints, and the emergency contacts for repairs needing immediate attention are ignored. As a landlord they will save you from having ... read full review
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(1)
Hi Lorna
Thank you for reaching out to us.
I am sorry that you have experienced some issues with maintenance. To assist you further with this, please could you contact us at [email protected] with details of your property and all outstanding issues. The team can then investigate and update you on progress.
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
“Avoid...”
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2 Star Review
Jun 02,2021
By:
'Lee'
Jun 02,2021
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £715 Would you recommend?: No
Postcode: EH21
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £715 Postcode: EH21
0people found this helpful
We left our touchstone property in April. We had experienced water ingress so the property would have had to be completely redecorated and carpets replaced and we spent 5 hours cleaning a 2 bedroom property when we had emptied it. They then tried to take £150 from our ... read full review
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(1)
Hi Lee,
We are sorry that you are experiencing a delay with the return of your deposit following the move out of your property. We would like to address this immediately for you, so can we ask you to please forward us the property address you have vacated at: [email protected]
We look forward to resolving this for you.
Kind regards
Natalie James
Touchstone ...
“Professional polite and very fast response an......”
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5 Star Review
Apr 27,2021
By:
'Cosmin Ciocan'
Apr 27,2021
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH14
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH14
0people found this helpful
Professional polite and very fast response and on the point of the subject. Thank you and have a nice day.... read full review
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(1)
Hi Cosmin
Thank you so much for your wonderful review of our service, it's very much appreciated.
With kind regards
Penny Graham
Touchstone ...
“Not usually a fan of estate agents,, but it's......”
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5 Star Review
Apr 22,2021
By:
'Atif'
Apr 22,2021
Branch: London, 305 Grays Inn Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NG1
Branch: London, 305 Grays Inn Road
Lettings (as a Tenant)
Postcode: NG1
0people found this helpful
Not usually a fan of estate agents,, but it's been a pleasure renting through Touchstone and their wider team. Would highly recommend..... read full review
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(1)
Hi Atif
Thank you so much for your 5-star rating and wonderful review of the service that you received recently from Touchstone, it's very much appreciated.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
“Communication between agency and tenants is e......”
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1 Star Review
Apr 07,2021
Jessica
By:
'Enrique'
Apr 07,2021
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Property Management
Would you recommend?: No
Postcode: M21
Branch: Bath, 2 Crescent Office Park Clarks Way
Property Management
Postcode: M21
2people found this helpful
Communication between agency and tenants is extremely deficient. The opposite of problemsolving.
If you re reading this review one advise. It is quicker and cheaper to sort your own problem rather than asking to the agency.... read full review
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(1)
Hi Enrique
I am very sorry to see that you have found contacting us difficult recently.
Please may I ask that you contact us at [email protected] with details of your property and any outstanding matters so that we can look into this for you?
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
“Thank you to Amy Goodlass for being so helpfu......”
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5 Star Review
Apr 07,2021
Amy
By:
'Alexander'
Apr 07,2021
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH7
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: EH7
0people found this helpful
Thank you to Amy Goodlass for being so helpful and organising our new tenancy.
Amy has been very quick and responsive and has kept us up to date with everything.
Thank you Amy.... read full review
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(1)
Hi Alexander
Thank you so much for your wonderful review of the service that you received from my colleague Amy Goodlass recently, it's much appreciated.
Having worked with Amy for some time now, I know how hard she works to provide the best possible service but it's always great to see this acknowledged by our customers, so thank you.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
“Deposit withheld by touchstone - OVERRULED by TDS...”
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1 Star Review
Apr 05,2021
By:
'Amanda Lynden'
Apr 05,2021
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £1250 Would you recommend?: No
Postcode: BS34
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £1250 Postcode: BS34
3people found this helpful
Disgusted by this company trying to retain our deposit despite the checkout report saying 'all good & fair wear & tear' ( apparently they employ a company to do the checkout reports but they don't have to take any notice Of said report, in other words SCAM!! )
when ... read full review
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(3)
Dear Mrs Lynden
In response to your posts, I am sorry that on this occasion our inventory processes were not up to the expected standard and this unfortunately led to the need for the TDS’ involvement.
As my colleague Dan has confirmed, the property was freshly redecorated and cleaned prior to your moving in to the property. However, it is evident from the photographs that some areas were missed. Please be assured that we have fed back your comments to both the inventory company and our ...
“Sometimes no or slow response to maintenance ......”
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2 Star Review
Feb 25,2021
By:
'Melody'
Feb 25,2021
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH8
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH8
0people found this helpful
Sometimes no or slow response to maintenance issues raised and they have to be repeatedly chased up, still sometimes with no action being taken. They ask you to log maintenance requests on an online portal but seem to respond slowly to requests there and direct ... read full review
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(1)
Hi Melody,
Thank you for reaching out to us regarding issues with the responsiveness of maintenance at your property. I have raised this with your property manager asking her to address anything outstanding for you. If you would like to address any matters directly then please feel free to email us at [email protected].
Kind regards
Natalie James
Touchstone ...
“Absolutely abysmal service....”
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1 Star Review
Feb 08,2021
By:
'Claire'
Feb 08,2021
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £562 Would you recommend?: No
Postcode: EH6
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £562 Postcode: EH6
2people found this helpful
Absolutely abysmal service. Routinely ignore maintenance requests. Have just written my second formal complaint about an issue that has been ongoing for over two years and is continuing to worsen. Have no hope in getting it fixed. Rent, of course, continues to increase.... read full review
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(3)
Hi Claire
We are very sorry to see your update. Apologies for not responding sooner but we weren't advised of your update by the allAgents system.
Please could I ask that you contact us via [email protected] with details of any outstanding issues so that we can work on a solution for you?
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
“When we took the property on it was filthy! ......”
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1 Star Review
Jan 27,2021
By:
'Amanda'
Jan 27,2021
Branch: London, 305 Grays Inn Road
Services: Lettings (as a Tenant)
Rent PCM: £1250 Would you recommend?: No
Postcode: BS34
Branch: London, 305 Grays Inn Road
Lettings (as a Tenant)
Rent PCM: £1250 Postcode: BS34
0people found this helpful
When we took the property on it was filthy! Covid meant we could not attend the handover In person and had only viewed the property online. I took lots of photos and emailed them to Touchstone-who claimed it HAD been cleaned, not surprisingly they weren't ... read full review
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(1)
TDS have ruled in our favour and returned our full deposit- obviously the photo evidence we kept showed them exactly how this property was handed over to us, which did not correlate with the standards applied on our checkout. Dealing with touchstone has been an eye opener -shady is an understatement! If they try this trick with every tenant they must be rubbing their hands together. ...
“I found dealing with Lyndsey Eaton delightful......”
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5 Star Review
Jan 20,2021
By:
'James'
Jan 20,2021
Branch: Edinburgh, 1 Hay Aveune
Services: Property Management
Would you recommend?: Yes
Postcode: EH6
Branch: Edinburgh, 1 Hay Aveune
Property Management
Postcode: EH6
0people found this helpful
I found dealing with Lyndsey Eaton delightful,she certainly knows her job ,and is very knowledgeable in all aspects of property management,Lyndsey’s pleasant and go ahead attitude in my enquires about my problem was handled promptly,and I look forward to dealing with ... read full review
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(1)
Hi James and Scott,
Thank you for your wonderful feedback regarding our colleague Lyndsey. We will pass your comments back to her, and are delighted that you received a prompt and professional response to your queries.
Best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
“Very unhelpful letting agency, would not reco......”
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1 Star Review
Jan 08,2021
By:
'Hannah Shaw'
Jan 08,2021
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £675 Would you recommend?: No
Postcode: G20
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £675 Postcode: G20
0people found this helpful
Very unhelpful letting agency, would not recommend. Never reply to emails that are urgent, unhelpful staff. Don’t care about tenants , only care about making money.... read full review
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(1)
Hi Hannah
We are sorry to hear that you have been experiencing some difficulty contacting us recently. Please could you email [email protected] with details of your property and any outstanding issues so that we can investigate further for you?
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
“Rent...”
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5 Star Review
Dec 08,2020
Lian
By:
'Margaret'
Dec 08,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £660 Would you recommend?: Yes
Postcode: FK2
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £660 Postcode: FK2
0people found this helpful
Needed help talking over my current financial situation. This was handled with understanding and care. Very happy with temporary arrangements.... read full review
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(1)
Hi Margaret,
Thank you kindly for sharing that your recent situation has been handled with understanding and care. Wishing you a safe and Happy Christmas.
Best regards
Natalie, Penny and the wider Touchstone Team ...
“Always quick to sort out any problems very pr......”
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5 Star Review
Dec 04,2020
Amy
By:
'David'
Dec 04,2020
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £580 Would you recommend?: Yes
Postcode: SN3
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £580 Postcode: SN3
0people found this helpful
Always quick to sort out any problems very proactive
In the 5 years I was there
Very quick to sort out return of deposit... read full review
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(1)
Hi David
Thank you so much for taking the time to review the service that you received from Touchstone during your time renting with us. We are delighted that your experience was a positive one.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
“Charlotte Young and Jude Bragg on the AR6 des......”
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5 Star Review
Nov 25,2020
Charlotte
By:
'Tony'
Nov 25,2020
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: They manage our estate
Would you recommend?: Yes
Postcode: GL20
Branch: Bath, 2 Crescent Office Park Clarks Way
They manage our estate
Postcode: GL20
0people found this helpful
Charlotte Young and Jude Bragg on the AR6 desk consistently provide a service second to none, The co-ordination of good quality workmen in a very timely fashion by these two gives me great confidence that when I report an issue they will be dealt with ... read full review
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(1)
Hi Tony,
Thank you for your 5* feedback for our colleagues Charlotte and Jude. It's fantastic to hear that you've great confidence in our team and any issues you've experienced have been dealt with promptly and professionally. Your feedback is greatly appreciated, and will be passed back to both Charlotte and Jude.
Kind regards
Natalie James
Touchstone ...
“Professional and Reliable...”
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5 Star Review
Nov 18,2020
Amy
By:
'Joel'
Nov 18,2020
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH7
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: EH7
0people found this helpful
Amy Goodlass was very professional. She made our move swift, specially if you take in account the current circumstances.
Amy was also very patient, replying to all questions we had in a timely manner, either by email or phone.
I am sure we can continue ... read full review
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(1)
Good morning Joel and Diana,
Thank you for 5* review regarding our colleague Amy Goodlass. We are delighted that you found her service professional and responsive to your questions. Best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
“Before Lian Dingwall took over our experience......”
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5 Star Review
Nov 18,2020
Lian
By:
'Jamie'
Nov 18,2020
Branch: Edinburgh, 1 Hay Aveune
Services: They manage our building
Sold price: £642 Would you recommend?: Yes
Postcode: EH16
Branch: Edinburgh, 1 Hay Aveune
They manage our building
Sold price: £642 Postcode: EH16
0people found this helpful
Before Lian Dingwall took over our experience was less than stellar to be honest. We were never given a key for the back garden to take our bins out so we were told to get a key cut ourselves from one of our neighbours. Otherwise ... read full review
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(1)
Hi Jamie,
Thank you for taking the time to provide feedback regarding our colleague Lian. We are delighted that you found Lian was able to respond to your maintenance and queries in a professional and responsive manner. Your feedback is very much appreciated. We wish you well in your new home when you move house shortly.
Kindest regards
Natalie James
Touchstone ...
“Julie was fantastic as showing me the propert......”
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5 Star Review
Oct 27,2020
By:
'Michelle'
Oct 27,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £540 Would you recommend?: Yes
Postcode: EH6
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £540 Postcode: EH6
0people found this helpful
Julie was fantastic as showing me the property and answering any questions I had. I was offered to view the property before the viewing time as well which was handy.... read full review
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(1)
Hi Michelle,
We are delighted to hear that you found our colleague Julie helpful and informative. Thank you for taking the time to leave your 5* star review.
Best wished in your new home.
Kind regards
Natalie James
Touchstone ...
“My husband and I sent countless emails for re......”
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1 Star Review
Oct 21,2020
Kelly
By:
'Stacey'
Oct 21,2020
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £630 Would you recommend?: No
Postcode: EH14
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £630 Postcode: EH14
1people found this helpful
My husband and I sent countless emails for repairs to Touchstone, many of them went unnoticed, sometimes waiting weeks for a reply (when we chased aready). Things that were an emergency were never treated as an emergency (black mold, broken boiler, no hot water or ... read full review
View all comments
(1)
Hi Stacey,
I am sorry to hear that you have encountered a number of issues around communication. I have checked your records and can see that your move out administration is going through now. If there is anything that you would like us to address then please feel free to email us on [email protected]
Wishing you the best in your new home.
Kind regards
Natalie James
Touchstone ...
“Shirene is an excellent PM, professional, hel......”
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5 Star Review
Oct 14,2020
By:
'Carrie'
Oct 14,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £528 Would you recommend?: Yes
Postcode: EH6
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £528 Postcode: EH6
0people found this helpful
Shirene is an excellent PM, professional, helpful and always quick to respond to any queries I have. She has been very helpful arranging the reinstatement of my kitchen/living room ceiling and also arranged for new flooring in the property.... read full review
View all comments
(1)
Hi Carrie,
Thank you for your glowing 5* review for our colleague Shirene. We are delighted that you found her service helpful and responsive.
Your feedback is much appreciated.
Kind regards
Natalie James
Touchstone ...
“Showed me around the property...”
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5 Star Review
Oct 13,2020
By:
'Kyle'
Oct 13,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH17
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH17
0people found this helpful
Showed me around the property, explaining everything clearly whilst following Covid protocol of maintaining social distancing rules, wearing mask and using hand sanitizer.... read full review
View all comments
(1)
Hi Kyle,
Thankyou for your 5* review of our services, and its great to hear that everything has been carried out in a professional manner. Wishing you all the very best in your new home.
Kind regards
Natalie James
Touchstone ...
“Sarah and Julie were very helpful with picki......”
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5 Star Review
Oct 13,2020
By:
'Maregaret'
Oct 13,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £795 Would you recommend?: Yes
Postcode: EH15
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £795 Postcode: EH15
0people found this helpful
Sarah and Julie were very helpful with picking a house for us. Nothing was to much trouble and very easy to approach. Look forward to many happy years in our new home at Cocklerow Bank, Millerhill
Margaret Love and William Morgan... read full review
View all comments
(1)
Hi Margaret and William,
Thankyou both very much for your 5* feedback for our colleagues Sarah and Julie. We are delighted that you found their service helpful and approachable.
Wishing you many happy years in your new home at Cocklerow Bank.
Best wishes
Natalie James
Touchstone ...
“Really bad customer service. Appliance doesn’......”
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1 Star Review
Oct 12,2020
Amy
By:
'Mohamad'
Oct 12,2020
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £1345 Would you recommend?: No
Postcode: CB22
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £1345 Postcode: CB22
0people found this helpful
Really bad customer service. Appliance doesn’t work!! No one cares. No keys for the first week of rental!! Flat was dirty at key exchange... and more... read full review
View all comments
(1)
Hi Mohamad,
Could you please forward onto me your property address so that I can look into this as a priority for you. My email is [email protected].
Many thanks
Natalie James
Touchstone ...
“Nice flat but very cold and rooms are smaller......”
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2 Star Review
Oct 09,2020
By:
'Anna'
Oct 09,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £650 Would you recommend?: Yes
Postcode: EH15
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £650 Postcode: EH15
1people found this helpful
Nice flat but very cold and rooms are smaller than what is says as double rooms
Made some complains same day I moved it then shortly after there was a lockdown since the lock down got lifted they've not deemed it fit to contact me ... read full review
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(1)
Hi Anna,
Your review has been passed to your property manager who will pick up any outstanding issues directly with you.
Kindest regards
Natalie James
Touchstone ...
“Very pleased...”
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5 Star Review
Oct 07,2020
By:
'Maria'
Oct 07,2020
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £560 Would you recommend?: Yes
Postcode: EH8
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £560 Postcode: EH8
0people found this helpful
Our agent was very proactive. She helped us find an apartment promptly. She asked the right questions to identify our needs and wishes and quickly matched them with the properties she had available. She was in touch with us at all moments and was flexible ... read full review
View all comments
(1)
Hi Maria,
Thank you for taking the time to leave your 5* review regarding your experience of our lettings process. We are delighted that you found the process easy and straightforward, and were well communicated with throughout. Wishing you all the very best in your new home.
Kind regards
Natalie James
Touchstone ...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit our website for our Complaints Procedure: