View all comments (1) Hi Nick Apologies that the cleanliness of your new property has fallen short on this occasion. Thank you for your feedback about the repairs, we will feed this back to the team. I understand that you are in direct contact with my colleague Charley regarding this matter, so hopefully the matter can now be brought to a mutually agreeable conclusion. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Kayleigh Thank you for taking the time to leave a review. Apologies that our customer service recently has not met the standard that you should expect. So that we can assist you with your enquiry, please could you use ref Trustpilot and contact us at [email protected] with details of your property and how we can help. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Sophie We are sorry to hear about the issues that you have raised in your review regarding the buzzer and the service you have received. Please can you contact us at [email protected] with the ref allAgents and we will investigate this matter further for you. We look forward to hearing from you. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Emma Thank you for your wonderful feedback regarding the service that you have received recently, it's much appreciated. We are delighted that you received a prompt and professional response to your queries from our colleagues in the Edinburgh Office. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Amber Thank you for your 5* rating and feedback of the service you have received from our colleague Matthew Catlow. It's great to hear that you have confidence in him that any future issues will be dealt with just as promptly and professionally. Your feedback is greatly appreciated, and will be passed back to both Matthew and the wider team. Thanks again. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Lorna Thank you for reaching out to us. I am sorry that you have experienced some issues with maintenance. To assist you further with this, please could you contact us at [email protected] with details of your property and all outstanding issues. The team can then investigate and update you on progress. We look forward to hearing from you. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Lee, We are sorry that you are experiencing a delay with the return of your deposit following the move out of your property. We would like to address this immediately for you, so can we ask you to please forward us the property address you have vacated at: [email protected] We look forward to resolving this for you. Kind regards Natalie James Touchstone ...

View all comments (1) Hi Cosmin Thank you so much for your wonderful review of our service, it's very much appreciated. With kind regards Penny Graham Touchstone ...

View all comments (1) Hi Atif Thank you so much for your 5-star rating and wonderful review of the service that you received recently from Touchstone, it's very much appreciated. Thanks again. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Enrique I am very sorry to see that you have found contacting us difficult recently. Please may I ask that you contact us at [email protected] with details of your property and any outstanding matters so that we can look into this for you? We look forward to hearing from you. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Alexander Thank you so much for your wonderful review of the service that you received from my colleague Amy Goodlass recently, it's much appreciated. Having worked with Amy for some time now, I know how hard she works to provide the best possible service but it's always great to see this acknowledged by our customers, so thank you. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

View all comments (3) Dear Mrs Lynden In response to your posts, I am sorry that on this occasion our inventory processes were not up to the expected standard and this unfortunately led to the need for the TDS’ involvement. As my colleague Dan has confirmed, the property was freshly redecorated and cleaned prior to your moving in to the property. However, it is evident from the photographs that some areas were missed. Please be assured that we have fed back your comments to both the inventory company and our ...

View all comments (1) Hi Melody, Thank you for reaching out to us regarding issues with the responsiveness of maintenance at your property. I have raised this with your property manager asking her to address anything outstanding for you. If you would like to address any matters directly then please feel free to email us at [email protected]. Kind regards Natalie James Touchstone ...

View all comments (3) Hi Claire We are very sorry to see your update. Apologies for not responding sooner but we weren't advised of your update by the allAgents system. Please could I ask that you contact us via [email protected] with details of any outstanding issues so that we can work on a solution for you? We look forward to hearing from you. Kind regards Penny Graham Touchstone ...

View all comments (1) TDS have ruled in our favour and returned our full deposit- obviously the photo evidence we kept showed them exactly how this property was handed over to us, which did not correlate with the standards applied on our checkout. Dealing with touchstone has been an eye opener -shady is an understatement! If they try this trick with every tenant they must be rubbing their hands together. ...

View all comments (1) Hi James and Scott, Thank you for your wonderful feedback regarding our colleague Lyndsey. We will pass your comments back to her, and are delighted that you received a prompt and professional response to your queries. Best wishes in your new home. Kind regards Natalie James Touchstone ...

View all comments (1) Hi Hannah We are sorry to hear that you have been experiencing some difficulty contacting us recently. Please could you email [email protected] with details of your property and any outstanding issues so that we can investigate further for you? We look forward to hearing from you. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Margaret, Thank you kindly for sharing that your recent situation has been handled with understanding and care. Wishing you a safe and Happy Christmas. Best regards Natalie, Penny and the wider Touchstone Team ...

View all comments (1) Hi David Thank you so much for taking the time to review the service that you received from Touchstone during your time renting with us. We are delighted that your experience was a positive one. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Tony, Thank you for your 5* feedback for our colleagues Charlotte and Jude. It's fantastic to hear that you've great confidence in our team and any issues you've experienced have been dealt with promptly and professionally. Your feedback is greatly appreciated, and will be passed back to both Charlotte and Jude. Kind regards Natalie James Touchstone ...

View all comments (1) Good morning Joel and Diana, Thank you for 5* review regarding our colleague Amy Goodlass. We are delighted that you found her service professional and responsive to your questions. Best wishes in your new home. Kind regards Natalie James Touchstone ...

View all comments (1) Hi Jamie, Thank you for taking the time to provide feedback regarding our colleague Lian. We are delighted that you found Lian was able to respond to your maintenance and queries in a professional and responsive manner. Your feedback is very much appreciated. We wish you well in your new home when you move house shortly. Kindest regards Natalie James Touchstone ...

View all comments (1) Hi Michelle, We are delighted to hear that you found our colleague Julie helpful and informative. Thank you for taking the time to leave your 5* star review. Best wished in your new home. Kind regards Natalie James Touchstone ...

View all comments (1) Hi Stacey, I am sorry to hear that you have encountered a number of issues around communication. I have checked your records and can see that your move out administration is going through now. If there is anything that you would like us to address then please feel free to email us on [email protected] Wishing you the best in your new home. Kind regards Natalie James Touchstone ...

View all comments (1) Hi Carrie, Thank you for your glowing 5* review for our colleague Shirene. We are delighted that you found her service helpful and responsive. Your feedback is much appreciated. Kind regards Natalie James Touchstone ...

View all comments (1) Hi Kyle, Thankyou for your 5* review of our services, and its great to hear that everything has been carried out in a professional manner. Wishing you all the very best in your new home. Kind regards Natalie James Touchstone ...

View all comments (1) Hi Margaret and William, Thankyou both very much for your 5* feedback for our colleagues Sarah and Julie. We are delighted that you found their service helpful and approachable. Wishing you many happy years in your new home at Cocklerow Bank. Best wishes Natalie James Touchstone ...

View all comments (1) Hi Mohamad, Could you please forward onto me your property address so that I can look into this as a priority for you. My email is [email protected]. Many thanks Natalie James Touchstone ...

View all comments (1) Hi Anna, Your review has been passed to your property manager who will pick up any outstanding issues directly with you. Kindest regards Natalie James Touchstone ...

View all comments (1) Hi Maria, Thank you for taking the time to leave your 5* review regarding your experience of our lettings process. We are delighted that you found the process easy and straightforward, and were well communicated with throughout. Wishing you all the very best in your new home. Kind regards Natalie James Touchstone ...