View all comments (1) Hello Thank you for bringing these issues to our attention. We are very sorry that your experience with us did not run smoothly. We appreciate that you’ve probably already been in contact with us about this but if you still need assistance with the points raised or if you’d like to raise anything further with us, please email us at [email protected] using the Ref: allAgents with details of your property and any outstanding matters. Thank you. Kind regards Touchstone ...

View all comments (1) Hi Gianni Thank you for providing such a wonderful review for our colleague, Kaila. We're delighted to note that you've found Kaila so helpful, she'll be thrilled to hear this! Best wishes to you in your new home. Thanks again. Touchstone ...

View all comments (1) Hi Maxine Thank you for your glowing commendation of our colleague Lyndsey! Customer care is important to us, so we really appreciate you taking the time to acknowledge the help and assistance provided by Lyndsey recently. Coming from a long term customer, it’s great for us to see and Lyndsey will be chuffed with your review, so thanks again. Best wishes to you. Kind regards Touchstone ...

View all comments (1) Hi Liza Thank you so much for taking the time to post about your recent experience with us. Thanks too for the glowing commendation for our colleague, Krzysztof, he'll be chuffed with your comments. We are so happy that Krzysztof was able to assist you. Best wishes to you. Touchstone ...

View all comments (1) Hi Michelle Thank you for sharing your experience with us, we really appreciate it. For many, searching for a new home and moving can be a very stressful time, so we're delighted to see that with Kalia & Jenna's help, things went smoothly for you. We will pass your feedback to both Kaila & Jenna, it'll make their day! Best wishes to you in your new home. Kind regards Touchstone ...

View all comments (1) Hi Hazel Thank you so much for your wonderful review of the service that you received recently from our team in the Edinburgh office, we really do appreciate your time on this. It’s wonderful to receive such positive feedback about service from our customers. The team will be delighted with you comments, so thanks again. Best wishes Touchstone ...

View all comments (1) Hi Jordan We are sorry that you are unhappy with the outcome of your recent tenancy check-out. Finalising deposits can be contentious but our colleagues aim to be professional throughout negotiations. We are sorry if you felt that this was not the case. Moving forward, please be assured that your review will be fed back to the management team. Best wishes to you in your new home. Kind regards Touchstone ...

View all comments (1) Hi TV Thank you for posting a review about your recent experience with our company, we really appreciate it. We're delighted that you have found our colleagues prompt and helpful with their responses. Best wishes to you in your new home. Kind regards Touchstone ...

View all comments (1) Hi Anthony Thank you for your feedback about our customer portal, it's really useful. We're sorry that you have had difficulty with our system and apologise for any inconvenience that this may have caused you. I will pass on your comments to our Systems Team for their consideration. In the meantime, if these matters are still outstanding, please contact us at [email protected] using the Ref: allAgents with details of your property, and a colleague will be in contact with you s ...

View all comments (1) Hi We are sorry that you’ve had a negative experience with us but thank you for bringing these issues to our attention. If there’s anything that you are still waiting on from us, please email us at [email protected] using the Ref: allAgents with details of your property and any outstanding matters, and a colleague will be in touch with you. We look forward to hearing from you. Kind regards Touchstone ...

View all comments (1) Hi Esther Thank you for taking the time to share your experience with us, it really is appreciated. We're delighted that we were able to help you in your search for a new home. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Kay Thanks so much for sharing your experience with us, it's means a lot to us. We're delighted that we could help you in your search for a new home. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Rosemary Thank you for sharing your experience, it means a lot to us. It's great to see that you everything went smoothly for you and that you found our colleagues helpful. Thanks again for your time, we really do appreciate it. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi John That's great news! We're so pleased that we could help you find a new home. Thanks too for highlighting our colleague, Leanne. She'll be chuffed that you've taken the time to post a review, so thanks again. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Holly Thank you for providing a review for Touchstone following your search to find a new home recently. It's always appreciated when we receive feedback from our customers, and we're delighted that you found our colleagues helpful and responsive whenever you needed them. Thanks again. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hello Nikita Given the nature of the review, we feel it more appropriate to discuss this offline. We believe all maintenance reports have either been or are being attended to. The partial award made by the TPO is being processed and will be honoured within the TPO’s timeframe. We hope that this clarifies the matter but would ask that if you have any further queries or concerns that you contact us direct at [email protected] for further assistance. Thank you. Kind regard ...

View all comments (1) Hi Rach Thank you for providing feedback of your experience with us. Naturally we are disappointed that our service hasn’t met the standards that you should expect, and we are sorry for this. So that we can progress matters for you, please could you email us at [email protected] with details of your property and any outstanding issues, and a colleague will be in contact with you shortly. We look forward to hearing from you. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Alina Thank you for reaching out to us. We are very sorry to read that you have experienced some difficulties with our appointed contractors and your balcony. Please could I ask that you contact us at [email protected] with details of your property and all outstanding issues, and a colleague will be in contact with you. We look forward to hearing from you. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Grace We are very sorry to see that you have been experiencing difficulties with your neighbour. Please could we ask that you contact us direct at [email protected] with details of your property and any outstanding issues and a colleague will be in contact with you. We look forward to hearing from you. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Arkan We are disappointed to read the comments in your review as this isn't the service that Touchstone desires for its customers. Please could we ask that you contact us direct at [email protected] with details of your property, so that we can raise the points raised with the relevant team? We look forward to hearing from you. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Isa Thank you for providing your feedback about our service. We are pleased that you enjoyed your time in your property but we are naturally disappointed to see that you felt the need to move out due to issues with your property manager. In such circumstances, we would encourage our customers to contact us via [email protected] to raise any concerns or issues and a colleague will reach out to see how best to move forward. We are sorry to see you go but wish you well for the ...

View all comments (1) Hi Stavros Thank you so much for providing your wonderful review of the service you received recently from my colleagues Charlotte and Donovan, it is very much appreciated. I am delighted to see that you have found them both professional and caring. I’ll ensure that your comments are relayed to them. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Jack Thank you so much for your wonderful review of the service that you have received recently from our colleague Donovan in the Edinburgh office, it is very much appreciated. We are delighted that you found Donovan helpful and kind with both viewings and the move-in process. I'll have great pleasure in relaying your kind comments back to Donovan and the Team. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Paul Thank you for your glowing commendation of the service you received from us recently in your search for a new home, particularly to Karolina in the Edinburgh office, it's much appreciated. I will ensure that your comments are passed on to Karolina and the team. Best wishes to you. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Abdullah Thanks so much for taking the time to provide your review of the service you received recently from our colleague Leanne Reid in our Edinburgh office, it's much appreciated. I will be sure to pass on your comments to Leanne. Thanks again. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Fattah Thank you so much for your wonderful review of your new home. I am delighted that your search for a home is at an end and that you are enjoying your new space. Thanks too for your comments about the service you received during your search for a new home, it's great to be able to share this feedback with the team. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Yasmin Thank you for taking the time to leave your lovely review at this busy time, it's much appreciated. We're delighted that you found our colleagues helpful when guiding you through your first tenancy. I'll be sure to feed back your review to our colleagues in the Edinburgh office. Thanks again. Best wishes to you in your new home, for Christmas and the New Year. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Heidi I am sorry that you experienced issues during your tenancy and now, following your check-out. I understand that the matter has been raised with the Dispute Service and we await to their decision in due course. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Nadia I am really sorry to see that you have been unhappy with the our service recently. So that we can assist you further, please could you contact us at [email protected] using the the ref: allAgents with details of your property and what we can help you with, and a colleague will be in touch shortly. Kind regards Penny Graham Touchstone ...

View all comments (1) Hi Becky Thank you for taking the time to rate and review our service, it's much appreciated. I was particularly pleased to see your wonderful feedback about my colleague, Jessica. I will pass this on Jessica and the team. Best wishes to you for the future. Kind regards Penny Graham Touchstone ...