Touchstone CPS Ltd
4.3/5, 463 reviews
81% recommended
100% lettings valuation accuracy
86% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 463
28th Oct 2024
reviewed by 'Stuart'
“Dont expect any repairs to get done, emails to get replied too. Lots of tenants do what they wish, and ......”
16th Oct 2024
reviewed by 'Eireanne'
“John has been absolutely amazing throughout the whole process, very informative and knowledgeable. Gave us all the information we needed ......”
16th Oct 2024
reviewed by 'GAYNA HENDLEY'
“John was fab throughout the process, from the viewing to picking up the keys. Really hassle free - thanks!...”
14th Oct 2024
reviewed by 'Prathiba Thimmappa'
“John is excellent at what he does. He provided me with detailed information. And when I wanted to a later ......”
29th Sep 2024
reviewed by 'Amanda'
“Great experience finding and renting a flat through touchstone and John, no question was left unanswered and all paperwork etc ......”
27th Sep 2024
reviewed by 'Conor'
“Had a great experience from the viewing to my move in date especially thanks to John!...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 86% £350 £4,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 349 82 0 0 0 0 24 6
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Touchstone CPS Ltd Branches (view all 4)
Bath, BA2
Edinburgh, EH16
London, WC1X
Retirement Rentals, BA2

“I love the flat, however touchstone can be a ......”

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May 07,2024
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Paige
By: 'Nicola'
May 07,2024
0 people found
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I love the flat, however touchstone can be a lot better. Every time I phone, it rings and rings with no one answering at all. When I send a message on the Residently app, no one replies. However when I report an issue, it does ...
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By: Penny Graham
May 09, 2024
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Hi Nicola Thank you for sharing your experience with us. We're delighted to hear that you love your flat and appreciate your feedback as it enables us to better serve our customers. We’re sorry that you have been experiencing some difficulty getting through to our Edinburgh Office recently, that must have been frustrating for you. Your property manager Paige's direct number is located at the bottom of the email she recently sent to all customers, in case you need to get in touch with ...

“Paige has been great in communicating with me......”

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May 07,2024
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Paige
By: 'Fipe'
May 07,2024
0 people found
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Paige has been great in communicating with me through the emails....
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By: Penny Graham
May 09, 2024
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Hello Thank you for taking the time to review Touchstone; we really appreciate it. It's great to hear that you've found communicating with Paige to be nice and easy, she'll be delighted with your comments, as are we ?. Kind regards Touchstone ...

“Paige always goes above and beyond…...”

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May 07,2024
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Paige
By: 'Grace Pool'
May 07,2024
0 people found
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Paige has always gone above and beyond to help and ensure that everything is correct at the property....
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By: Penny Graham
May 09, 2024
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Hi Grace Thank you for taking the time to let us know about your recent experience with our colleague, Paige. It’s wonderful when we hear such positive things about our colleagues from our customers. Thank you for your kind words, we appreciate it, and we're sure that Paige will too ?. It's good to hear that you're happy with your home and that everything went smoothly with Paige's help. Best wishes Touchstone ...

“Kaila was always there to answer any question......”

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Apr 18,2024
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kaila
By: 'Dan'
Apr 18,2024
0 people found
this helpful
Kaila was always there to answer any questions we had and was great at reaching out first when anything was required. Helped the process run smoothly and relieved stress by keeping us updated throughout the process....
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By: Penny Graham
Apr 18, 2024
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Hi Dan It’s wonderful when we receive such positive feedback from our customers, so thank you. Thanks too for your praise of our colleague Kaila and the service she provided recently. Kaila works hard to make the process as seamless as possible for her customers, so she will be delighted with your feedback?. Kind regards Touchstone ...

“They have helped me so much with the problems......”

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Mar 21,2024
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By: 'Louise'
Mar 21,2024
0 people found
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They have helped me so much with the problems i have. Such nice people to talk to and helpful....
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By: Penny Graham
Mar 21, 2024
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Hi Louise Thank you for taking the time to share your experience with Touchstone, it means a lot to us. We are delighted to have been able to assist you during your time with us, and on into the future. Thanks again for your review, the team will be delighted with your feedback. Best wishes. Touchstone ...

“3 weeks without a washing machine...”

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Mar 20,2024
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By: 'G'
Mar 20,2024
0 people found
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I have been without a washing machine for 3 weeks, it takes 2 days to get a washer delivered....
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By: Penny Graham
Mar 21, 2024
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Hello G Thank you for your feedback. We are sorry for the inconvenience caused and thank you for patience whilst we deal with this matter for you. Since emailing us earlier this week, we understand that our colleagues are now in direct contact and working to find the best solution for you. Kind regards Touchstone ...

“Shockingly awful. AVOID RENTING WITH THEM. Tr......”

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Feb 27,2024
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By: 'Hannah'
Feb 27,2024
0 people found
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Shockingly awful. AVOID RENTING WITH THEM. Trying to move out, and their lack of reaction to me and other agents for references has cost me 2 different homes. I'm on the verge of homelessness because of them. When it comes to giving them money they're right ...
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By: Penny Graham
Feb 28, 2024
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Hello Hannah Thank you for your feedback. We are sorry to see that your experience with us has left you feeling dissatisfied. So that we can look into how we can get things moving for you, please could you contact us at [email protected] using the Ref: allAgents with details of your property and any outstanding matters. Thank you. We look forward to hearing from you. Kind regards Touchstone ...

“Would not recommend, less than 1 star deserve......”

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Feb 12,2024
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By: 'Cgritt'
Feb 12,2024
0 people found
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Would not recommend, less than 1 star deserved! BREECH CONTRACT...
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By: Penny Graham
Feb 13, 2024
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Hello Carolyn We are very sorry that you felt the need to post your review. We value our customers feedback and I understand that you have been in communication with the team about your concerns. The team will be happy to look at any further comments you may have. Please feel free to contact us at [email protected] using the Ref: allAgents with any outstanding issues, and a colleague will be in contact with you shortly. Kind regards Touchstone ...

“Super happy with Touchstone service!The lett......”

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Feb 02,2024
Minithumbup
By: 'Lucia'
Feb 02,2024
0 people found
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Super happy with Touchstone service! The letting process was very quick and smooth. Nigel answered immediately every question and doubt we had, and even if there were a few things not in place the day we got our keys, they solved it and arranged it ...
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By: Penny Graham
Feb 02, 2024
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Hi Lucia We're delighted to see that you found your recent experience with our team in Edinburgh both quick and smooth. Thank you for posting your review, Nigel and the rest of the team will be chuffed with your feedback. Best wishes to you in your new home. Kind regards Touchstone ...

“Everything was made simple and quickly taken ......”

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Nov 30,2023
Minithumbup
By: 'Coral'
Nov 30,2023
0 people found
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Everything was made simple and quickly taken care of. Support is offered if needed to set up all bills and when I have contacted the office through email or phone, I have been given a swift reply. There is initially a lot of paperwork in ...
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By: Penny Graham
Dec 05, 2023
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Hi Coral Thank you for your 5* rating and for posting your lovely review about our service. We really do appreciate all feedback from our customers but it's especially pleasing to see a happy customer and a team's work appreciated. Thank you. Best wishes to you in your new home. Kind regards Touchstone ...

“Stress free...”

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Nov 28,2023
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Krzysztof
By: 'Michaela Mclaughlin'
Nov 28,2023
0 people found
this helpful
I can not be more satisfied & amazed at how easy the process was on finding my new home from the application to contracts plus help & advise it was all so easy and done with a week more or less,such a stress free experience thank ...
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By: Penny Graham
Nov 29, 2023
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Hi Michaela Thank you so much for your sharing your recent experience with us in finding your new home. We are delighted that you found the process easy and stress free. Thanks too for tagging Krzysztof, he'll be delighted with the mention! Best wishes to you in your new home. Kind regards Touchstone ...

“If I could rate the service lower I would. Yo......”

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Sep 28,2023
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Lewis
By: 'Jacqueline boyle'
Sep 28,2023
0 people found
this helpful
If I could rate the service lower I would. You are a complete and utter joke. The safety of tenants is the furthest from your agenda. And it’s a complete joke you’ve even included a survey on the back of your email, considering ...
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By: Penny Graham
Oct 04, 2023
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Hello Jacqueline Thank you for sharing your experience with us. We really do appreciate all feedback from our customers. We are very sorry to see that you have been experiencing issues with the communal areas in your building and for any inconvenience that this may have caused you. Your comments have been noted and passed to the team for review. Kind regards Touchstone ...

“This is the first time to dealt with such a c......”

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Sep 15,2023
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kaila
By: 'Mohamed Mahgoub'
Sep 15,2023
0 people found
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This is the first time to dealt with such a company. Jack and Kayla were very helpful and quick in their response. They explained everything to me as I am new to the UK and this is my first rental here. I really appreciated their ...
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By: Penny Graham
Sep 19, 2023
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Hi Mohamed Thank you for sharing your experience with us, it's much appreciated.. We are delighted that the process ran smoothly for you and that you found both Jack & Kayla helpful and patient during this time. Best wishes to you in your new home. Kind regards Touchstone ...

“Needs some improvements...”

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Sep 05,2023
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Krzysztof
By: 'Timi'
Sep 05,2023
0 people found
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The communication should be looked at, as most of the time emails are not answered at all. Im unsure if it because of lack of care or lack of work force to carry out these tasks. You might give information on missing things after move ...
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By: Penny Graham
Sep 06, 2023
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Hi Timi Thank you for your review, and for highlighting the issues you have encountered recently. We are sorry for any inconvenience caused. Please be assured that your feedback will be shared with the team for review to see where improvements can be made going forward. If you have any matters currently outstanding, feel free to contact us at [email protected] using the Ref: Allagents with details of your property, and a colleague will be in touch. Kind regards Touchsto ...

“Very slow to respond and even then no real so......”

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Sep 01,2023
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Lewis
By: 'Sarah'
Sep 01,2023
0 people found
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Very slow to respond and even then no real solution offered! Lots of outstanding complaints awaiting resolution...
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By: Penny Graham
Sep 06, 2023
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Hello Sarah Thank you for taking the time to rate and review our company, we appreciate all feedback. We are very sorry that you have experienced some delays recently when dealing with the team but would ask that if you have any issues outstanding, please contact us at [email protected] using the Ref: Allagents with details of your property with any outstanding matters, and a colleague will reach out to you. Kind regards Touchstone ...

“Billies response was prompt and feedback ti......”

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Aug 17,2023
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Billie
By: 'Akpan Jackson'
Aug 17,2023
0 people found
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Billies response was prompt and feedback timely. Thank you billie...
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By: Penny Graham
Aug 17, 2023
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Hello Akpan Thank you so much for providing your review for our colleague, Billie. It's always lovely for us to read and Billie will be delighted with your feedback. Thanks again. Kind regards Touchstone ...

“They were friendly, professional and apt to a......”

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Aug 17,2023
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kaila
By: 'Ademola'
Aug 17,2023
0 people found
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They were friendly, professional and apt to address all my concerns....
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By: Penny Graham
Aug 17, 2023
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Hello Ademola Thank you for taking the time to rate and review the service provided to you by Touchstone colleague Kaila. We really appreciate our customer's feedback and Kaila will be delighted to read your feedback, so thanks again. Kind regards Touchstone ...

“Tenants Point of View...”

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Aug 11,2023
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By: 'Ex. Tenant'
Aug 11,2023
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From a tenants point of view, there are very few if any positive interactions I had with Touchstone. From the start of the tenancy things were difficult. On our first day we were given an incorrect code to unlock a keybox with our keys in ...
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By: Penny Graham
Aug 15, 2023
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Hello Thank you for bringing these issues to our attention. We are very sorry that your experience with us did not run smoothly. We appreciate that you’ve probably already been in contact with us about this but if you still need assistance with the points raised or if you’d like to raise anything further with us, please email us at [email protected] using the Ref: allAgents with details of your property and any outstanding matters. Thank you. Kind regards Touchstone ...

“Communication excellent. Polite. Always able ......”

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Jul 31,2023
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kaila
By: 'Gianni Honey'
Jul 31,2023
0 people found
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Communication excellent. Polite. Always able to answer questions. Kaila is an asset to the company. Cheers....
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By: Penny Graham
Aug 02, 2023
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Hi Gianni Thank you for providing such a wonderful review for our colleague, Kaila. We're delighted to note that you've found Kaila so helpful, she'll be thrilled to hear this! Best wishes to you in your new home. Thanks again. Touchstone ...

“Lyndsey Eaton has been by far the best housin......”

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Jul 26,2023
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Lyndsey
By: 'Maxine'
Jul 26,2023
0 people found
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Lyndsey Eaton has been by far the best housing officer we have seen over the last 6 years in our area . Took on a back log of work including overspill from COVID . Deals with any issues I have had quickly and Efficiently ....
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By: Penny Graham
Jul 27, 2023
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Hi Maxine Thank you for your glowing commendation of our colleague Lyndsey! Customer care is important to us, so we really appreciate you taking the time to acknowledge the help and assistance provided by Lyndsey recently. Coming from a long term customer, it’s great for us to see and Lyndsey will be chuffed with your review, so thanks again. Best wishes to you. Kind regards Touchstone ...

“Excellent service from Krzysztof Lubuszewski,......”

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Jun 30,2023
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Krzysztof
By: 'Liza McDermid'
Jun 30,2023
0 people found
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Excellent service from Krzysztof Lubuszewski, I have had some issues obtaining an application for the new properties at Kane Neuk and he resolved this quickly and answered my other questions. He provided help and advice and followed up with emails to confirm I had what ...
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By: Penny Graham
Jul 04, 2023
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Hi Liza Thank you so much for taking the time to post about your recent experience with us. Thanks too for the glowing commendation for our colleague, Krzysztof, he'll be chuffed with your comments. We are so happy that Krzysztof was able to assist you. Best wishes to you. Touchstone ...

“Kaila and Jenna were exceptional. Both very p......”

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May 24,2023
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Jenna
By: 'Michelle'
May 24,2023
0 people found
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Kaila and Jenna were exceptional. Both very patient with what was a stressful time for me. They were mazing and kept me up to date with everything that was going on. Amazing. Thank you so very much for your help...
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By: Mrs Penny Graham
May 24, 2023
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Hi Michelle Thank you for sharing your experience with us, we really appreciate it. For many, searching for a new home and moving can be a very stressful time, so we're delighted to see that with Kalia & Jenna's help, things went smoothly for you. We will pass your feedback to both Kaila & Jenna, it'll make their day! Best wishes to you in your new home. Kind regards Touchstone ...

“Excellent customer service, good communicatio......”

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Mar 22,2023
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ivana
By: 'Hazel'
Mar 22,2023
0 people found
this helpful
Excellent customer service, good communication throughout the whole process! This made me feel at ease knowing if I had a question, it would be answered promptly, and completely. I am grateful for such an easy and efficient transaction....
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By: Penny Graham
Mar 30, 2023
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Hi Hazel Thank you so much for your wonderful review of the service that you received recently from our team in the Edinburgh office, we really do appreciate your time on this. It’s wonderful to receive such positive feedback about service from our customers. The team will be delighted with you comments, so thanks again. Best wishes Touchstone ...

“This company will provide you with a very 'ex......”

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Feb 23,2023
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ivana
By: 'Jordan Eccles'
Feb 23,2023
0 people found
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This company will provide you with a very 'extensive' initial report of the condition of the property before moving in but this will omit any damage that they don't want you to see. They will then push you to sign the tenancy form accepting this ...
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By: Penny Graham
Feb 28, 2023
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Hi Jordan We are sorry that you are unhappy with the outcome of your recent tenancy check-out. Finalising deposits can be contentious but our colleagues aim to be professional throughout negotiations. We are sorry if you felt that this was not the case. Moving forward, please be assured that your review will be fed back to the management team. Best wishes to you in your new home. Kind regards Touchstone ...

“I have signed a contract to rent a property. ......”

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Feb 21,2023
Minithumbup
By: 'TV'
Feb 21,2023
0 people found
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I have signed a contract to rent a property. The agents were quick to respond and explained things very well....
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By: Mrs Penny Graham
Feb 21, 2023
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Hi TV Thank you for posting a review about your recent experience with our company, we really appreciate it. We're delighted that you have found our colleagues prompt and helpful with their responses. Best wishes to you in your new home. Kind regards Touchstone ...

“The portal is not that easy to use ask questi......”

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Feb 17,2023
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By: 'Anthony'
Feb 17,2023
0 people found
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The portal is not that easy to use ask questions I don't have answers to when reporting a repair however when phoning in in the operator was very helpful in trying to sort my problems out...
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By: Penny Graham
Feb 21, 2023
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Hi Anthony Thank you for your feedback about our customer portal, it's really useful. We're sorry that you have had difficulty with our system and apologise for any inconvenience that this may have caused you. I will pass on your comments to our Systems Team for their consideration. In the meantime, if these matters are still outstanding, please contact us at [email protected] using the Ref: allAgents with details of your property, and a colleague will be in contact with you s ...

“Unsatisfied quality of service - unreliable...”

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Jan 12,2023
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By: 'Disappointed'
Jan 12,2023
0 people found
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Quality of service much worse than that I received from my previous agent. Long time waiting for any response - questions remain unanswered. Accuracy of information about property rented not sufficient - hard to settle in a new place and start functioning normally without possessing ...
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By: Penny Graham
Jan 12, 2023
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Hi We are sorry that you’ve had a negative experience with us but thank you for bringing these issues to our attention. If there’s anything that you are still waiting on from us, please email us at [email protected] using the Ref: allAgents with details of your property and any outstanding matters, and a colleague will be in touch with you. We look forward to hearing from you. Kind regards Touchstone ...

“The experience has been fantastic!!!after tr......”

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Nov 01,2022
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ivana
By: 'ESTHER ADESALU'
Nov 01,2022
0 people found
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The experience has been fantastic!!! after trying to secure an accommodation for two months now We are forever grateful !!! THANK YOU ....
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By: Mrs Penny Graham
Nov 04, 2022
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Hi Esther Thank you for taking the time to share your experience with us, it really is appreciated. We're delighted that we were able to help you in your search for a new home. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

“Getting an accommodation was really terrify ......”

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Nov 01,2022
Minithumbup
By: 'kay'
Nov 01,2022
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Getting an accommodation was really terrify and mind disturbing for 2months, but TOUCHSTONE CPS ltd came to my rescue and the experience was fantastic and i will forever be grateful....
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By: Mrs Penny Graham
Nov 04, 2022
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Hi Kay Thanks so much for sharing your experience with us, it's means a lot to us. We're delighted that we could help you in your search for a new home. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

“Lettings...”

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Oct 29,2022
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Matthew
By: 'Rosemary'
Oct 29,2022
0 people found
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Since I enquired about the property advertised everything has went smoothly. All the staff members I dealt with were very helpful, nothing was too much trouble....
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By: Penny Graham
Nov 01, 2022
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Hi Rosemary Thank you for sharing your experience, it means a lot to us. It's great to see that you everything went smoothly for you and that you found our colleagues helpful. Thanks again for your time, we really do appreciate it. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:

https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 10:29 AM 11/02/2020 by Penny Graham

Awards won by Touchstone CPS Ltd

Regional Awards won by Touchstone CPS Ltd

Individual Branch Awards

Edinburgh, EH16

Bath, BA2



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