Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH15
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH15
0people found this helpful
From a tenants point of view, there are very few if any positive interactions I had with Touchstone. From the start of the tenancy things were difficult. On our first day we were given an incorrect code to unlock a keybox with our keys in ... read full review
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(1)
Hello
Thank you for bringing these issues to our attention. We are very sorry that your experience with us did not run smoothly.
We appreciate that you’ve probably already been in contact with us about this but if you still need assistance with the points raised or if you’d like to raise anything further with us, please email us at [email protected] using the Ref: allAgents with details of your property and any outstanding matters. Thank you.
Kind regards
Touchstone ...
“Communication excellent. Polite. Always able ......”
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5 Star Review
Jul 31,2023
kaila
By:
'Gianni Honey'
Jul 31,2023
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £950 Would you recommend?: Yes
Postcode: S2
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £950 Postcode: S2
0people found this helpful
Communication excellent. Polite. Always able to answer questions. Kaila is an asset to the company. Cheers.... read full review
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(1)
Hi Gianni
Thank you for providing such a wonderful review for our colleague, Kaila. We're delighted to note that you've found Kaila so helpful, she'll be thrilled to hear this!
Best wishes to you in your new home.
Thanks again.
Touchstone ...
“Lyndsey Eaton has been by far the best housin......”
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4 Star Review
Jul 26,2023
Lyndsey
By:
'Maxine'
Jul 26,2023
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH14
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH14
0people found this helpful
Lyndsey Eaton has been by far the best housing officer we have seen over the last 6 years in our area . Took on a back log of work including overspill from COVID . Deals with any issues I have had quickly and Efficiently .... read full review
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(1)
Hi Maxine
Thank you for your glowing commendation of our colleague Lyndsey!
Customer care is important to us, so we really appreciate you taking the time to acknowledge the help and assistance provided by Lyndsey recently. Coming from a long term customer, it’s great for us to see and Lyndsey will be chuffed with your review, so thanks again.
Best wishes to you.
Kind regards
Touchstone ...
“Excellent service from Krzysztof Lubuszewski,......”
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5 Star Review
Jun 30,2023
Krzysztof
By:
'Liza McDermid'
Jun 30,2023
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH15
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH15
0people found this helpful
Excellent service from Krzysztof Lubuszewski, I have had some issues obtaining an application for the new properties at Kane Neuk and he resolved this quickly and answered my other questions. He provided help and advice and followed up with emails to confirm I had what ... read full review
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(1)
Hi Liza
Thank you so much for taking the time to post about your recent experience with us. Thanks too for the glowing commendation for our colleague, Krzysztof, he'll be chuffed with your comments.
We are so happy that Krzysztof was able to assist you.
Best wishes to you.
Touchstone ...
“Kaila and Jenna were exceptional. Both very p......”
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5 Star Review
May 24,2023
Jenna
By:
'Michelle'
May 24,2023
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: LA3
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: LA3
0people found this helpful
Kaila and Jenna were exceptional. Both very patient with what was a stressful time for me. They were mazing and kept me up to date with everything that was going on. Amazing. Thank you so very much for your help... read full review
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(1)
Hi Michelle
Thank you for sharing your experience with us, we really appreciate it. For many, searching for a new home and moving can be a very stressful time, so we're delighted to see that with Kalia & Jenna's help, things went smoothly for you.
We will pass your feedback to both Kaila & Jenna, it'll make their day!
Best wishes to you in your new home.
Kind regards
Touchstone ...
“Excellent customer service, good communicatio......”
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5 Star Review
Mar 22,2023
ivana
By:
'Hazel'
Mar 22,2023
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH42
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH42
0people found this helpful
Excellent customer service, good communication throughout the whole process! This made me feel at ease knowing if I had a question, it would be answered promptly, and completely. I am grateful for such an easy and efficient transaction.... read full review
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(1)
Hi Hazel
Thank you so much for your wonderful review of the service that you received recently from our team in the Edinburgh office, we really do appreciate your time on this.
It’s wonderful to receive such positive feedback about service from our customers. The team will be delighted with you comments, so thanks again.
Best wishes
Touchstone ...
“This company will provide you with a very 'ex......”
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1 Star Review
Feb 23,2023
ivana
By:
'Jordan Eccles'
Feb 23,2023
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £530 Would you recommend?: No
Postcode: EH42
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £530 Postcode: EH42
0people found this helpful
This company will provide you with a very 'extensive' initial report of the condition of the property before moving in but this will omit any damage that they don't want you to see. They will then push you to sign the tenancy form accepting this ... read full review
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(1)
Hi Jordan
We are sorry that you are unhappy with the outcome of your recent tenancy check-out.
Finalising deposits can be contentious but our colleagues aim to be professional throughout negotiations. We are sorry if you felt that this was not the case.
Moving forward, please be assured that your review will be fed back to the management team.
Best wishes to you in your new home.
Kind regards
Touchstone ...
“I have signed a contract to rent a property. ......”
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5 Star Review
Feb 21,2023
By:
'TV'
Feb 21,2023
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NG1
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: NG1
0people found this helpful
I have signed a contract to rent a property. The agents were quick to respond and explained things very well.... read full review
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(1)
Hi TV
Thank you for posting a review about your recent experience with our company, we really appreciate it. We're delighted that you have found our colleagues prompt and helpful with their responses.
Best wishes to you in your new home.
Kind regards
Touchstone ...
“The portal is not that easy to use ask questi......”
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4 Star Review
Feb 17,2023
By:
'Anthony'
Feb 17,2023
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PO7
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: PO7
0people found this helpful
The portal is not that easy to use ask questions I don't have answers to when reporting a repair however when phoning in in the operator was very helpful in trying to sort my problems out... read full review
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(1)
Hi Anthony
Thank you for your feedback about our customer portal, it's really useful. We're sorry that you have had difficulty with our system and apologise for any inconvenience that this may have caused you. I will pass on your comments to our Systems Team for their consideration.
In the meantime, if these matters are still outstanding, please contact us at [email protected] using the Ref: allAgents with details of your property, and a colleague will be in contact with you s ...
“Unsatisfied quality of service - unreliable...”
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2 Star Review
Jan 12,2023
By:
'Disappointed'
Jan 12,2023
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £825 Would you recommend?: No
Postcode: EH6
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £825 Postcode: EH6
0people found this helpful
Quality of service much worse than that I received from my previous agent. Long time waiting for any response - questions remain unanswered. Accuracy of information about property rented not sufficient - hard to settle in a new place and start functioning normally without possessing ... read full review
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(1)
Hi
We are sorry that you’ve had a negative experience with us but thank you for bringing these issues to our attention.
If there’s anything that you are still waiting on from us, please email us at [email protected] using the Ref: allAgents with details of your property and any outstanding matters, and a colleague will be in touch with you.
We look forward to hearing from you.
Kind regards
Touchstone ...
“The experience has been fantastic!!!after tr......”
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5 Star Review
Nov 01,2022
ivana
By:
'ESTHER ADESALU'
Nov 01,2022
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £690 Would you recommend?: Yes
Postcode: EH53
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £690 Postcode: EH53
0people found this helpful
The experience has been fantastic!!!
after trying to secure an accommodation for two months now
We are forever grateful !!!
THANK YOU .... read full review
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(1)
Hi Esther
Thank you for taking the time to share your experience with us, it really is appreciated. We're delighted that we were able to help you in your search for a new home.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
“Getting an accommodation was really terrify ......”
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5 Star Review
Nov 01,2022
By:
'kay'
Nov 01,2022
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH53
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH53
0people found this helpful
Getting an accommodation was really terrify and mind disturbing for 2months, but TOUCHSTONE CPS ltd came to my rescue and the experience was fantastic and i will forever be grateful.... read full review
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(1)
Hi Kay
Thanks so much for sharing your experience with us, it's means a lot to us. We're delighted that we could help you in your search for a new home.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
“Lettings...”
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5 Star Review
Oct 29,2022
Matthew
By:
'Rosemary'
Oct 29,2022
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £595 Would you recommend?: Yes
Postcode: EH54
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £595 Postcode: EH54
0people found this helpful
Since I enquired about the property advertised everything has went smoothly.
All the staff members I dealt with were very helpful, nothing was too much trouble.... read full review
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(1)
Hi Rosemary
Thank you for sharing your experience, it means a lot to us.
It's great to see that you everything went smoothly for you and that you found our colleagues helpful.
Thanks again for your time, we really do appreciate it.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
“Was in desperate need of a flat and Touchston......”
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5 Star Review
Oct 16,2022
Leanne
By:
'John'
Oct 16,2022
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £725 Would you recommend?: Yes
Postcode: EH17
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £725 Postcode: EH17
0people found this helpful
Was in desperate need of a flat and Touchstone were very efficient (and quick) in getting me one. Leanne showed me around the flat and was very helpful. Thanks, really appreciate your help.... read full review
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(1)
Hi John
That's great news! We're so pleased that we could help you find a new home. Thanks too for highlighting our colleague, Leanne. She'll be chuffed that you've taken the time to post a review, so thanks again.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
“The property was a great price in a great loc......”
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5 Star Review
Oct 10,2022
Leanne
By:
'Holly'
Oct 10,2022
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £562 Would you recommend?: Yes
Postcode: EH7
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £562 Postcode: EH7
0people found this helpful
The property was a great price in a great location. All the touchstone staff were very helpful and quick at responding whenever I needed assistance.... read full review
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(1)
Hi Holly
Thank you for providing a review for Touchstone following your search to find a new home recently. It's always appreciated when we receive feedback from our customers, and we're delighted that you found our colleagues helpful and responsive whenever you needed them. Thanks again.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
“I have had nothing but bad customer service f......”
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1 Star Review
Oct 04,2022
Rae
By:
'Nikita Hulin'
Oct 04,2022
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BS34
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: BS34
0people found this helpful
I have had nothing but bad customer service from this managing company, maintenance works are delayed constantly to the point if I want anything done I have to go to environmental health. The ombudsman awarded me compensation and are now being difficult awarding me this.... read full review
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(1)
Hello Nikita
Given the nature of the review, we feel it more appropriate to discuss this offline. We believe all maintenance reports have either been or are being attended to. The partial award made by the TPO is being processed and will be honoured within the TPO’s timeframe.
We hope that this clarifies the matter but would ask that if you have any further queries or concerns that you contact us direct at [email protected] for further assistance. Thank you.
Kind regard ...
“Does anyone even work here??...”
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1 Star Review
Sep 19,2022
Matthew
By:
'Rach'
Sep 19,2022
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH14
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH14
0people found this helpful
We moved in back in March, the property wasn’t very clean and there were quite a few problems with the flat itself, which the property manager assured would be fixed in the following week or two of moving in. Then he left, and didn’... read full review
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(1)
Hi Rach
Thank you for providing feedback of your experience with us. Naturally we are disappointed that our service hasn’t met the standards that you should expect, and we are sorry for this.
So that we can progress matters for you, please could you email us at [email protected] with details of your property and any outstanding issues, and a colleague will be in contact with you shortly.
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
“The company the agents use to fix things are ......”
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1 Star Review
Jul 12,2022
By:
'Alina'
Jul 12,2022
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £850 Would you recommend?: No
Postcode: NG1
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £850 Postcode: NG1
0people found this helpful
The company the agents use to fix things are rubbish. advertised balcony which now can't use. Money grabbing. Multiple issues... read full review
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(1)
Hi Alina
Thank you for reaching out to us. We are very sorry to read that you have experienced some difficulties with our appointed contractors and your balcony.
Please could I ask that you contact us at [email protected] with details of your property and all outstanding issues, and a colleague will be in contact with you.
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
“I have had the same issue with a neighbour wh......”
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1 Star Review
Jun 29,2022
By:
'Grace'
Jun 29,2022
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £639 Would you recommend?: No
Postcode: EH16
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £639 Postcode: EH16
0people found this helpful
I have had the same issue with a neighbour who lives above me causing so much excessive noise day and night that I can’t even relax in my own home for over 7 months now.
I have brought this to the attention of my property ... read full review
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(1)
Hi Grace
We are very sorry to see that you have been experiencing difficulties with your neighbour. Please could we ask that you contact us direct at [email protected] with details of your property and any outstanding issues and a colleague will be in contact with you.
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
“My experience as a tenant with Touchstone, Ed......”
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1 Star Review
Jun 28,2022
By:
'arkan'
Jun 28,2022
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH13
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH13
0people found this helpful
My experience as a tenant with Touchstone, Edinburgh has been terrible so far (and imagine I haven't even moved in to my new apartment yet).
Several little things have happened that would normally be red flags but probably the most important one has been with ... read full review
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(1)
Hi Arkan
We are disappointed to read the comments in your review as this isn't the service that Touchstone desires for its customers. Please could we ask that you contact us direct at [email protected] with details of your property, so that we can raise the points raised with the relevant team?
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
“Great place. Poor management!...”
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3 Star Review
Jun 04,2022
Colin
By:
'Isa'
Jun 04,2022
Branch: Edinburgh, 1 Hay Aveune
Services: They manage our building
Sold price: £650 Would you recommend?: No
Postcode: FK2
Branch: Edinburgh, 1 Hay Aveune
They manage our building
Sold price: £650 Postcode: FK2
0people found this helpful
Great place to live apart from Manager.
I moved out due to his bad attitude.
Real pity as it is a really nice place!... read full review
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(1)
Hi Isa
Thank you for providing your feedback about our service. We are pleased that you enjoyed your time in your property but we are naturally disappointed to see that you felt the need to move out due to issues with your property manager. In such circumstances, we would encourage our customers to contact us via [email protected] to raise any concerns or issues and a colleague will reach out to see how best to move forward.
We are sorry to see you go but wish you well for the ...
“Both Charlotte Reid and Donovan Hlabangana ar......”
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5 Star Review
Apr 19,2022
Donavan
By:
'Stavros Bourmpoulas'
Apr 19,2022
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH8
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH8
0people found this helpful
Both Charlotte Reid and Donovan Hlabangana are amazing and really helpful property managers.
I had to move flat due to a divorce and I ended up renting another flat with touchstone and their help has been great.
Really professional and caring at the same time.... read full review
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(1)
Hi Stavros
Thank you so much for providing your wonderful review of the service you received recently from my colleagues Charlotte and Donovan, it is very much appreciated.
I am delighted to see that you have found them both professional and caring. I’ll ensure that your comments are relayed to them.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
“Great Property Manager!Donavan was extremel......”
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5 Star Review
Mar 15,2022
Donavan
By:
'Jack'
Mar 15,2022
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH15
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH15
1people found this helpful
Great Property Manager!
Donavan was extremely helpful and kind when showing us the property. I was in crutches due to an injury and he was very courteous in holding doors open for me and asking if I needed anything. The application process was also made ... read full review
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(1)
Hi Jack
Thank you so much for your wonderful review of the service that you have received recently from our colleague Donovan in the Edinburgh office, it is very much appreciated.
We are delighted that you found Donovan helpful and kind with both viewings and the move-in process. I'll have great pleasure in relaying your kind comments back to Donovan and the Team.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
“Went to view a property today which was a new......”
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5 Star Review
Feb 10,2022
By:
'Paul Kavanagh'
Feb 10,2022
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH13
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH13
0people found this helpful
Went to view a property today which was a new build in Edinburgh. The agent Karolina was exceptional and professional in her business and would highly recommend this business and there associates. They have all been professional with there communication throughout. If i could give ... read full review
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(1)
Hi Paul
Thank you for your glowing commendation of the service you received from us recently in your search for a new home, particularly to Karolina in the Edinburgh office, it's much appreciated.
I will ensure that your comments are passed on to Karolina and the team.
Best wishes to you.
Kind regards
Penny Graham
Touchstone ...
“Leanne Reid - Touchstone: Leanne was very h......”
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5 Star Review
Feb 08,2022
Leanne
By:
'Abdullah Abdulaziz'
Feb 08,2022
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH13
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Postcode: EH13
0people found this helpful
Leanne Reid - Touchstone:
Leanne was very helpful and friendly from the very beginning. She helped us get the flat we want, decide the moving in date that suit us, and solve any problem in the flat very smoothly.... read full review
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(1)
Hi Abdullah
Thanks so much for taking the time to provide your review of the service you received recently from our colleague Leanne Reid in our Edinburgh office, it's much appreciated. I will be sure to pass on your comments to Leanne. Thanks again.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
“Being a newcomer in Edinburgh, we were strugg......”
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5 Star Review
Feb 07,2022
By:
'Fattah'
Feb 07,2022
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £750 Would you recommend?: Yes
Postcode: EH16
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £750 Postcode: EH16
0people found this helpful
Being a newcomer in Edinburgh, we were struggling to find a house. The housing season was crazy and we were viewing houses after houses with rejections in our plate and not finding a good place to live in. For us, the way Touchstone handles their ... read full review
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(1)
Hi Fattah
Thank you so much for your wonderful review of your new home. I am delighted that your search for a home is at an end and that you are enjoying your new space.
Thanks too for your comments about the service you received during your search for a new home, it's great to be able to share this feedback with the team.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“Absolutely amazing, 1st flat and answering al......”
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5 Star Review
Dec 20,2021
Matthew
By:
'Yasmin'
Dec 20,2021
Branch: Edinburgh, 1 Hay Aveune
Services: Lettings (as a Tenant)
Rent PCM: £580 Would you recommend?: Yes
Postcode: EH14
Branch: Edinburgh, 1 Hay Aveune
Lettings (as a Tenant)
Rent PCM: £580 Postcode: EH14
0people found this helpful
Absolutely amazing, 1st flat and answering all my hundreds of endless questions. Replies so quickly and always helps with anything I'm needing.... read full review
View all comments
(1)
Hi Yasmin
Thank you for taking the time to leave your lovely review at this busy time, it's much appreciated.
We're delighted that you found our colleagues helpful when guiding you through your first tenancy. I'll be sure to feed back your review to our colleagues in the Edinburgh office. Thanks again.
Best wishes to you in your new home, for Christmas and the New Year.
Kind regards
Penny Graham
Touchstone ...
“Get ready to be ripped off...”
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1 Star Review
Nov 22,2021
By:
'Heidi'
Nov 22,2021
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £875 Would you recommend?: No
Postcode: GL3
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £875 Postcode: GL3
0people found this helpful
Never in my life have i ever dealt with a company like this. Get ready on moving out of your house cause you will be billed for EVERYTHING. We lived in a house for 5 years and amongst other things were billed £25 for a mat that ... read full review
View all comments
(1)
Hi Heidi
I am sorry that you experienced issues during your tenancy and now, following your check-out.
I understand that the matter has been raised with the Dispute Service and we await to their decision in due course.
Kind regards
Penny Graham
Touchstone ...
“Horrific service. Everyone ignores emails and phone calls ......”
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1 Star Review
Oct 02,2021
By:
'Nadia'
Oct 02,2021
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: KT10
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: KT10
0people found this helpful
Horrific service. Everyone ignores emails amd calls. Constant parking fines . No help with property management. They do not care !... read full review
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(1)
Hi Nadia
I am really sorry to see that you have been unhappy with the our service recently.
So that we can assist you further, please could you contact us at [email protected] using the the ref: allAgents with details of your property and what we can help you with, and a colleague will be in touch shortly.
Kind regards
Penny Graham
Touchstone ...
“Efficient, professional and friendly......”
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5 Star Review
Sep 30,2021
Jessica
By:
'Becky'
Sep 30,2021
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £1050 Would you recommend?: Yes
Postcode: M21
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £1050 Postcode: M21
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Efficient, professional and friendly. We rented from Touchstone for a year and compared to previous letting agents we have dealt with they have been great. Jessica was always prompt and helpful and really easy to communicate with, very friendly and great service. We felt confident ... read full review
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Hi Becky
Thank you for taking the time to rate and review our service, it's much appreciated. I was particularly pleased to see your wonderful feedback about my colleague, Jessica. I will pass this on Jessica and the team.
Best wishes to you for the future.
Kind regards
Penny Graham
Touchstone ...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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