100% lettings valuation accuracy
86% lettings fee satisfaction
Latest Reviews
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28th Nov 2024
reviewed by 'Chelsea'
25th Nov 2024
reviewed by 'Marzena'
28th Oct 2024
reviewed by 'Stuart'
16th Oct 2024
reviewed by 'Eireanne'
16th Oct 2024
reviewed by 'GAYNA HENDLEY'
14th Oct 2024
reviewed by 'Prathiba Thimmappa'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 86% | £350 | £4,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 351 | 82 | 0 | 0 | 0 | 0 | 24 | 6 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Touchstone CPS Ltd Branches (view all 4)
May 07,2024
May 07,2024
0
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Highly recommended as they help all the way. My apartment is great and as a family we love it....
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May 09, 2024
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Hi Saliu
We really appreciate you sharing your recent experience with us, thank you.
We're are pleased to hear that everything went smoothly for you and that your family are happy in your new home.
Best wishes
Touchstone ...
May 07,2024
May 07,2024
0
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Paige has made a huge difference to me since coming onboard as property manager for my tenancy. She has always got back to me very promptly and chased up repairs....
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May 09, 2024
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Hi Karen
Thank you for posting your review; it's good to hear such kind words about our colleagues?.
We are very happy to hear that since Paige became your property manager, you have found her to be very helpful in resolving any issues and having good communication skills.
Best wishes.
Touchstone ...
May 07,2024
May 07,2024
0
people found
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I love the flat, however touchstone can be a lot better. Every time I phone, it rings and rings with no one answering at all. When I send a message on the Residently app, no one replies. However when I report an issue, it does ...
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May 09, 2024
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Hi Nicola
Thank you for sharing your experience with us. We're delighted to hear that you love your flat and appreciate your feedback as it enables us to better serve our customers.
We’re sorry that you have been experiencing some difficulty getting through to our Edinburgh Office recently, that must have been frustrating for you.
Your property manager Paige's direct number is located at the bottom of the email she recently sent to all customers, in case you need to get in touch with ...
May 07,2024
May 07,2024
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Paige has been great in communicating with me through the emails....
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May 09, 2024
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Hello
Thank you for taking the time to review Touchstone; we really appreciate it. It's great to hear that you've found communicating with Paige to be nice and easy, she'll be delighted with your comments, as are we ?.
Kind regards
Touchstone ...
May 07,2024
May 07,2024
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Paige has always gone above and beyond to help and ensure that everything is correct at the property....
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May 09, 2024
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Hi Grace
Thank you for taking the time to let us know about your recent experience with our colleague, Paige. It’s wonderful when we hear such positive things about our colleagues from our customers. Thank you for your kind words, we appreciate it, and we're sure that Paige will too ?.
It's good to hear that you're happy with your home and that everything went smoothly with Paige's help.
Best wishes
Touchstone ...
Apr 18,2024
Apr 18,2024
0
people found
this helpful
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Kaila was always there to answer any questions we had and was great at reaching out first when anything was required. Helped the process run smoothly and relieved stress by keeping us updated throughout the process....
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Apr 18, 2024
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Hi Dan
It’s wonderful when we receive such positive feedback from our customers, so thank you.
Thanks too for your praise of our colleague Kaila and the service she provided recently. Kaila works hard to make the process as seamless as possible for her customers, so she will be delighted with your feedback?.
Kind regards
Touchstone ...
Mar 21,2024
Mar 21,2024
0
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this helpful
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They have helped me so much with the problems i have.
Such nice people to talk to and helpful....
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Mar 21, 2024
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Hi Louise
Thank you for taking the time to share your experience with Touchstone, it means a lot to us.
We are delighted to have been able to assist you during your time with us, and on into the future. Thanks again for your review, the team will be delighted with your feedback.
Best wishes.
Touchstone ...
Mar 20,2024
Mar 20,2024
0
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I have been without a washing machine for 3 weeks, it takes 2 days to get a washer delivered....
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Mar 21, 2024
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Hello G
Thank you for your feedback. We are sorry for the inconvenience caused and thank you for patience whilst we deal with this matter for you.
Since emailing us earlier this week, we understand that our colleagues are now in direct contact and working to find the best solution for you.
Kind regards
Touchstone ...
Feb 27,2024
Feb 27,2024
0
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Shockingly awful. AVOID RENTING WITH THEM. Trying to move out, and their lack of reaction to me and other agents for references has cost me 2 different homes. I'm on the verge of homelessness because of them. When it comes to giving them money they're right ...
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Feb 28, 2024
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Hello Hannah
Thank you for your feedback. We are sorry to see that your experience with us has left you feeling dissatisfied.
So that we can look into how we can get things moving for you, please could you contact us at [email protected] using the Ref: allAgents with details of your property and any outstanding matters. Thank you.
We look forward to hearing from you.
Kind regards
Touchstone ...
Feb 12,2024
Feb 12,2024
0
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Would not recommend, less than 1 star deserved! BREECH CONTRACT...
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Feb 13, 2024
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Hello Carolyn
We are very sorry that you felt the need to post your review. We value our customers feedback and I understand that you have been in communication with the team about your concerns. The team will be happy to look at any further comments you may have.
Please feel free to contact us at [email protected] using the Ref: allAgents with any outstanding issues, and a colleague will be in contact with you shortly.
Kind regards
Touchstone ...
Feb 02,2024
Feb 02,2024
0
people found
this helpful
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Super happy with Touchstone service!
The letting process was very quick and smooth. Nigel answered immediately every question and doubt we had, and even if there were a few things not in place the day we got our keys, they solved it and arranged it ...
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Feb 02, 2024
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Hi Lucia
We're delighted to see that you found your recent experience with our team in Edinburgh both quick and smooth. Thank you for posting your review, Nigel and the rest of the team will be chuffed with your feedback.
Best wishes to you in your new home.
Kind regards
Touchstone ...
Nov 30,2023
Nov 30,2023
0
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Everything was made simple and quickly taken care of. Support is offered if needed to set up all bills and when I have contacted the office through email or phone, I have been given a swift reply.
There is initially a lot of paperwork in ...
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Dec 05, 2023
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Hi Coral
Thank you for your 5* rating and for posting your lovely review about our service. We really do appreciate all feedback from our customers but it's especially pleasing to see a happy customer and a team's work appreciated. Thank you.
Best wishes to you in your new home.
Kind regards
Touchstone ...
Nov 28,2023
Nov 28,2023
0
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I can not be more satisfied & amazed at how easy the process was on finding my new home from the application to contracts plus help & advise it was all so easy and done with a week more or less,such a stress free experience thank ...
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Nov 29, 2023
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Hi Michaela
Thank you so much for your sharing your recent experience with us in finding your new home. We are delighted that you found the process easy and stress free. Thanks too for tagging Krzysztof, he'll be delighted with the mention!
Best wishes to you in your new home.
Kind regards
Touchstone ...
Sep 28,2023
Sep 28,2023
0
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If I could rate the service lower I would. You are a complete and utter joke. The safety of tenants is the furthest from your agenda. And it’s a complete joke you’ve even included a survey on the back of your email, considering ...
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Oct 04, 2023
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Hello Jacqueline
Thank you for sharing your experience with us. We really do appreciate all feedback from our customers.
We are very sorry to see that you have been experiencing issues with the communal areas in your building and for any inconvenience that this may have caused you. Your comments have been noted and passed to the team for review.
Kind regards
Touchstone ...
Sep 15,2023
Sep 15,2023
0
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This is the first time to dealt with such a company. Jack and Kayla were very helpful and quick in their response. They explained everything to me as I am new to the UK and this is my first rental here. I really appreciated their ...
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Sep 19, 2023
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Hi Mohamed
Thank you for sharing your experience with us, it's much appreciated..
We are delighted that the process ran smoothly for you and that you found both Jack & Kayla helpful and patient during this time.
Best wishes to you in your new home.
Kind regards
Touchstone ...
Sep 05,2023
Sep 05,2023
0
people found
this helpful
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The communication should be looked at, as most of the time emails are not answered at all.
Im unsure if it because of lack of care or lack of work force to carry out these tasks.
You might give information on missing things after move ...
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Sep 06, 2023
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Hi Timi
Thank you for your review, and for highlighting the issues you have encountered recently. We are sorry for any inconvenience caused.
Please be assured that your feedback will be shared with the team for review to see where improvements can be made going forward.
If you have any matters currently outstanding, feel free to contact us at [email protected] using the Ref: Allagents with details of your property, and a colleague will be in touch.
Kind regards
Touchsto ...
Sep 01,2023
Sep 01,2023
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Very slow to respond and even then no real solution offered! Lots of outstanding complaints awaiting resolution...
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Sep 06, 2023
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Hello Sarah
Thank you for taking the time to rate and review our company, we appreciate all feedback.
We are very sorry that you have experienced some delays recently when dealing with the team but would ask that if you have any issues outstanding, please contact us at [email protected] using the Ref: Allagents with details of your property with any outstanding matters, and a colleague will reach out to you.
Kind regards
Touchstone ...
Aug 17,2023
Aug 17,2023
0
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Billies response was prompt and feedback timely. Thank you billie...
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Aug 17, 2023
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Hello Akpan
Thank you so much for providing your review for our colleague, Billie. It's always lovely for us to read and Billie will be delighted with your feedback.
Thanks again.
Kind regards
Touchstone ...
Aug 17,2023
Aug 17,2023
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They were friendly, professional and apt to address all my concerns....
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Aug 17, 2023
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Hello Ademola
Thank you for taking the time to rate and review the service provided to you by Touchstone colleague Kaila. We really appreciate our customer's feedback and Kaila will be delighted to read your feedback, so thanks again.
Kind regards
Touchstone ...
Aug 11,2023
Aug 11,2023
0
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From a tenants point of view, there are very few if any positive interactions I had with Touchstone. From the start of the tenancy things were difficult. On our first day we were given an incorrect code to unlock a keybox with our keys in ...
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Aug 15, 2023
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Hello
Thank you for bringing these issues to our attention. We are very sorry that your experience with us did not run smoothly.
We appreciate that you’ve probably already been in contact with us about this but if you still need assistance with the points raised or if you’d like to raise anything further with us, please email us at [email protected] using the Ref: allAgents with details of your property and any outstanding matters. Thank you.
Kind regards
Touchstone ...
Jul 31,2023
Jul 31,2023
0
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Communication excellent. Polite. Always able to answer questions. Kaila is an asset to the company. Cheers....
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Aug 02, 2023
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Hi Gianni
Thank you for providing such a wonderful review for our colleague, Kaila. We're delighted to note that you've found Kaila so helpful, she'll be thrilled to hear this!
Best wishes to you in your new home.
Thanks again.
Touchstone ...
Jul 26,2023
Jul 26,2023
0
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Lyndsey Eaton has been by far the best housing officer we have seen over the last 6 years in our area . Took on a back log of work including overspill from COVID . Deals with any issues I have had quickly and Efficiently ....
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Jul 27, 2023
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Hi Maxine
Thank you for your glowing commendation of our colleague Lyndsey!
Customer care is important to us, so we really appreciate you taking the time to acknowledge the help and assistance provided by Lyndsey recently. Coming from a long term customer, it’s great for us to see and Lyndsey will be chuffed with your review, so thanks again.
Best wishes to you.
Kind regards
Touchstone ...
Jun 30,2023
Jun 30,2023
0
people found
this helpful
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Excellent service from Krzysztof Lubuszewski, I have had some issues obtaining an application for the new properties at Kane Neuk and he resolved this quickly and answered my other questions. He provided help and advice and followed up with emails to confirm I had what ...
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Jul 04, 2023
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Hi Liza
Thank you so much for taking the time to post about your recent experience with us. Thanks too for the glowing commendation for our colleague, Krzysztof, he'll be chuffed with your comments.
We are so happy that Krzysztof was able to assist you.
Best wishes to you.
Touchstone ...
May 24,2023
May 24,2023
0
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Kaila and Jenna were exceptional. Both very patient with what was a stressful time for me. They were mazing and kept me up to date with everything that was going on. Amazing. Thank you so very much for your help...
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May 24, 2023
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Hi Michelle
Thank you for sharing your experience with us, we really appreciate it. For many, searching for a new home and moving can be a very stressful time, so we're delighted to see that with Kalia & Jenna's help, things went smoothly for you.
We will pass your feedback to both Kaila & Jenna, it'll make their day!
Best wishes to you in your new home.
Kind regards
Touchstone ...
Mar 22,2023
Mar 22,2023
0
people found
this helpful
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Excellent customer service, good communication throughout the whole process! This made me feel at ease knowing if I had a question, it would be answered promptly, and completely. I am grateful for such an easy and efficient transaction....
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Mar 30, 2023
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Hi Hazel
Thank you so much for your wonderful review of the service that you received recently from our team in the Edinburgh office, we really do appreciate your time on this.
It’s wonderful to receive such positive feedback about service from our customers. The team will be delighted with you comments, so thanks again.
Best wishes
Touchstone ...
Feb 23,2023
Feb 23,2023
0
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This company will provide you with a very 'extensive' initial report of the condition of the property before moving in but this will omit any damage that they don't want you to see. They will then push you to sign the tenancy form accepting this ...
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Feb 28, 2023
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Hi Jordan
We are sorry that you are unhappy with the outcome of your recent tenancy check-out.
Finalising deposits can be contentious but our colleagues aim to be professional throughout negotiations. We are sorry if you felt that this was not the case.
Moving forward, please be assured that your review will be fed back to the management team.
Best wishes to you in your new home.
Kind regards
Touchstone ...
Feb 21,2023
Feb 21,2023
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I have signed a contract to rent a property. The agents were quick to respond and explained things very well....
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Feb 21, 2023
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Hi TV
Thank you for posting a review about your recent experience with our company, we really appreciate it. We're delighted that you have found our colleagues prompt and helpful with their responses.
Best wishes to you in your new home.
Kind regards
Touchstone ...
Feb 17,2023
Feb 17,2023
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The portal is not that easy to use ask questions I don't have answers to when reporting a repair however when phoning in in the operator was very helpful in trying to sort my problems out...
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Feb 21, 2023
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Hi Anthony
Thank you for your feedback about our customer portal, it's really useful. We're sorry that you have had difficulty with our system and apologise for any inconvenience that this may have caused you. I will pass on your comments to our Systems Team for their consideration.
In the meantime, if these matters are still outstanding, please contact us at [email protected] using the Ref: allAgents with details of your property, and a colleague will be in contact with you s ...
Jan 12,2023
Jan 12,2023
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Quality of service much worse than that I received from my previous agent. Long time waiting for any response - questions remain unanswered. Accuracy of information about property rented not sufficient - hard to settle in a new place and start functioning normally without possessing ...
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Jan 12, 2023
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Hi
We are sorry that you’ve had a negative experience with us but thank you for bringing these issues to our attention.
If there’s anything that you are still waiting on from us, please email us at [email protected] using the Ref: allAgents with details of your property and any outstanding matters, and a colleague will be in touch with you.
We look forward to hearing from you.
Kind regards
Touchstone ...
Nov 01,2022
Nov 01,2022
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The experience has been fantastic!!!
after trying to secure an accommodation for two months now
We are forever grateful !!!
THANK YOU ....
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Nov 04, 2022
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Hi Esther
Thank you for taking the time to share your experience with us, it really is appreciated. We're delighted that we were able to help you in your search for a new home.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit our website for our Complaints Procedure:
https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 10:29 AM 11/02/2020 by Penny Graham
https://www.touchstoneresi.co.uk/complaints-procedure
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