100% lettings valuation accuracy
86% lettings fee satisfaction
Latest Reviews
View all Reviews 463
28th Oct 2024
reviewed by 'Stuart'
16th Oct 2024
reviewed by 'Eireanne'
16th Oct 2024
reviewed by 'GAYNA HENDLEY'
14th Oct 2024
reviewed by 'Prathiba Thimmappa'
29th Sep 2024
reviewed by 'Amanda'
27th Sep 2024
reviewed by 'Conor'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 86% | £350 | £4,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 349 | 82 | 0 | 0 | 0 | 0 | 24 | 6 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Touchstone CPS Ltd Branches (view all 4)
Jul 09,2024
Jul 09,2024
0
people found
this helpful
this helpful
Good Morning,
I had a very good experience with this company and especially the agent John who was helpful, polite and understanding throughout the whole experience....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 11, 2024
View all comments
(1)
Hi Ryley
Hearing that you had such a positive experience with Touchstone makes us very happy. Thank you for taking the time to recognise the hard work of our colleague John. It's good to know that you found John courteous and supportive whilst guiding you through the application and move-in process, so thank you.
Best wishes to you in your new home.
Kind regards
Touchstone ...
Jul 09,2024
Jul 09,2024
0
people found
this helpful
this helpful
I am very happy with Billie Dunn's work. He was literally the first agent seriously interested in the technical condition of the apartment...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 11, 2024
View all comments
(1)
Hi Karina
We appreciate you sharing your experience with us. We are pleased to hear that with Billie's assistance you are happy in your new home. Thanks again.
Kind regards
Touchstone ...
Jul 08,2024
Jul 08,2024
0
people found
this helpful
this helpful
The service could not have been better! We were kept up to date every step of the way and the turnaround from contract to getting the keys could not have been quicker....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 11, 2024
View all comments
(1)
Hi Beth
We are pleased to hear that our colleague John was able to guide you through the application process to move-in quickly and efficiently. We'll be sure to pass on your kind words to John, thank you.
Best wishes to you in your new home.
Kind regards
Touchstone ...
Jun 06,2024
Jun 06,2024
0
people found
this helpful
this helpful
Professional, very kind and always helpful and responsive. Highly recommended....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 13, 2024
View all comments
(1)
Hi Norbert
Thank you for your review and your recommendation; we appreciate the time spent on this. We're pleased to hear that you found our colleague, Paige, to be helpful and responsive; this is exactly what Paige aims for!
Best wishes
Touchstone ...
Jun 06,2024
Jun 06,2024
0
people found
this helpful
this helpful
I am happy with the said property as it is quite continent for me....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 13, 2024
View all comments
(1)
Hello
Thank you taking the time to leave a review for us and for tagging our colleague Ivana. It's fantastic to hear that you're pleased with both our service and the property ?
Best wishes.
Touchstone ...
Jun 06,2024
Jun 06,2024
0
people found
this helpful
this helpful
I am satisfied with the service. I have been getting good response for any issues I had.
Thanks....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 05,2024
Jun 05,2024
0
people found
this helpful
this helpful
Hi Billie Dunn, things are going well,can you replace a new stand dry stand for clothes in our building back garden . It's damaged thank you for the help.
...read full review
Was this helpful?
Yes
Yes
Jun 05, 2024
View all comments
(1)
Hello Mad
Thank you for your post; we're pleased to hear that everything is going well.
Just to confirm, your message was forwarded to our colleague Billie, and we understand she is now in contact about the clothes line.
Kind regards
Penny ...
Jun 05,2024
Jun 05,2024
0
people found
this helpful
this helpful
Moved into one of the new David Wilson apartments at Cammo just over 1 year ago and have found the whole experience and services provided by Touchstone to be professional, reliable and easy. My property manager Chris John was super welcoming when moving in, assuring me ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 05, 2024
View all comments
(1)
Hi Katie
We're happy to hear that you've had a good first year in your Touchstone home.
It's wonderful to hear that your property manager, John, has been attentive and that you feel supported by someone willing to assist with any queries; he'll be pleased with your feedback ?.
Looking forward to more of the same in the coming year.
Best wishes
Touchstone ...
Jun 05,2024
Jun 05,2024
0
people found
this helpful
this helpful
Touchstone has proven beyond doubt that they are reliable , supportive and attentive to the needs of their clients, would choose touch stone over again and would gladly recommend anytime....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 05, 2024
View all comments
(1)
Hi Monica
Thank you for your warm commendation of our services, it's lovely to see. Thanks too for tagging our colleague, Billie, into your review; we really appreciate it.
It is wonderful to hear that you feel supported by your property manager Billie and the wider team, and that any queries have been dealt with promptly.
Best wishes
Touchstone ...
Jun 04,2024
Jun 04,2024
0
people found
this helpful
this helpful
This is my second time renting a property with touchstone and it feels like a new management because me experience this time is not encouraging at all.first of,apartment wasn’t properly cleaned,so many things needs to be fixed which is still not ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 05, 2024
View all comments
(1)
Hello Ogunnaike
Thank you for providing feedback. We're sorry that second time around things haven't been as smooth for you as we would have liked.
We realise you have already raised this with the team, but please contact us at [email protected] with the Ref: allAgents - repairs, as well as details of your tenancy and any ongoing issues, so that we can look into it further and deal with these matters for you.
We look forward to hearing from you.
Kind regards
Touchstone ...
Jun 04,2024
Jun 04,2024
0
people found
this helpful
this helpful
Very efficient and fast problem solving. Happy with the outcome....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 05, 2024
View all comments
(1)
Hi Greta
Thank you for sharing your experience with us; we greatly appreciate it.
Thanks too for tagging our colleague Billie into your review and for providing such wonderful feedback; she will be delighted ?.
Best wishes
Touchstone ...
Jun 04,2024
Jun 04,2024
0
people found
this helpful
this helpful
Very helpful property managers (Mr. Billie Dunn & Ms. Lyndsay Eaton)....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 05, 2024
View all comments
(1)
Hi Kaz
Thank you for taking the time to review your Touchstone experience.
It's wonderful to hear that you found our colleagues Billie and Lyndsay helpful; they'll appreciate your feedback. Thank you.
Best wishes
Touchstone ...
Jun 04,2024
Jun 04,2024
0
people found
this helpful
this helpful
He has been good with the service and always attending to my needs....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 05, 2024
View all comments
(1)
Hi Muslimah
Thank you for taking the time to provide a review of our services, and especially for tagging our colleague Billie into your review; it's much appreciated.
Billie will be delighted with your feedback.
Best wishes
Touchstone ...
Jun 04,2024
Jun 04,2024
0
people found
this helpful
this helpful
Always super helpful and friendly! Could ask for a better person to help out!...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 05, 2024
View all comments
(1)
Hi Hope
What a lovely review; thank you.
It's always great to hear such positive things about our colleagues; the Edinburgh team will really appreciate your feedback.
Best wishes
Touchstone ...
Jun 04,2024
Jun 04,2024
0
people found
this helpful
this helpful
Billie handled sensitive situations very well with a fair and just way....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 05, 2024
View all comments
(1)
Hi Daniel
Thank you for sharing your experience with us; we greatly appreciate it.
Thanks too for your feedback on our colleague, Billie. It's good to know that when dealing with sensitive situations, Billie can manage them with understanding and sensitivity.
Best wishes
Touchstone ...
Jun 04,2024
Jun 04,2024
0
people found
this helpful
this helpful
Very fast response, Very polite. Good job. Thank you Billie...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 05, 2024
View all comments
(1)
Hi Ernst
Thank you for taking the time to provide your review and feedback about our colleague, Billie. We're pleased to hear you found her responsive and polite; Billie makes customer service a priority in all she does.
Best wishes
Touchstone ...
Jun 01,2024
Jun 01,2024
0
people found
this helpful
this helpful
Krzysztof is extremely helpful and the whole process was so straight forward and the team made it as stress free as possible to move 😊...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 04, 2024
View all comments
(1)
Hi Taylor
Thank you for taking the time to share your experience with us. We are pleased to hear that you found our procedures easy and that the move was stress-free for you.
We appreciate you recognising the efforts of our colleague Krzysztof and the rest of the Edinburgh team, thank you.
Best wishes to you in your new home.
Kind regards
Touchstone ...
May 29,2024
May 29,2024
0
people found
this helpful
this helpful
I have been with Touchstone for a couple of years now and I am very happy with the service. They are quick to respond to communications and always happy to help....
read full review
read full review
Was this helpful?
Yes
Yes
May 30, 2024
View all comments
(1)
Hi Kyle
Thank you for sharing your experience with Touchstone's Edinburgh office; we greatly appreciate it.
As a long-time customer, we're delighted to hear that you find us helpful and responsive. Thank you also for tagging our colleague Paige in your review, we'll be sure to let her know your feedback.
Kind regards
Touchstone ...
May 24,2024
May 24,2024
0
people found
this helpful
this helpful
Very good housing officer Paige responded immediately to my issue with my flat she is very polite and thorough in her work very professional....
read full review
read full review
Was this helpful?
Yes
Yes
May 28, 2024
View all comments
(1)
Hi Sarah
Thank you for sharing your recent experience with our colleague, Paige in the Edinburgh office.
Paige has become a valued and respected member of the Touchstone team, and it's no surprise given her ability to keep our customers informed of developments in a pleasant and professional manner.
We will pass on your comments to Paige; she will be delighted. Thank you.
Kind regards
Touchstone ...
May 23,2024
May 23,2024
0
people found
this helpful
this helpful
Wonderful experience with my property manager since she took over....
read full review
read full review
Was this helpful?
Yes
Yes
May 28, 2024
View all comments
(1)
Hello
Thank you for your wonderful feedback about our colleague, Paige. We're pleased that you found Paige helpful during your recent conversations and that our overall service has improved.
We'll pass your feedback onto the Paige, she'll be thrilled.
Kind regards
Touchstone ...
May 14,2024
May 14,2024
0
people found
this helpful
this helpful
Touchstone is quite an amazing housing agency with neat and very affordable homes. The customer service is topnotch. Response to request or complaints are treated as quick as possible...
read full review
read full review
Was this helpful?
Yes
Yes
May 15, 2024
View all comments
(1)
Hi Akinola
We appreciate you sharing your fantastic feedback on our customer service; that you thought our service was top-notch and that our colleagues were quick to respond to any questions or requests has made our day!
We also appreciate you tagging Paige, one of our colleagues, to your review; she will be pleased.
Best wishes to you in your new home.
Kind regards
Touchstone ...
May 13,2024
May 13,2024
0
people found
this helpful
this helpful
Paige has been amazing at looking after any issues. I feel like we’ve became best friends as we’ve had to speak to much. Whilst some of our views may differ on certain aspects - I do feel that Paige has our back. I ...
read full review
read full review
Was this helpful?
Yes
Yes
May 14, 2024
View all comments
(1)
Hi Richard
Thank you for your feedback, we do appreciate it.
Paige has become very popular among our customers since joining Touchstone, and it's easy to see why. Thank you for recognising Paige's efforts; she puts a lot of effort into assisting our customers while any issues are ongoing.
Thank you for being a central point of contact for Paige onsite by reporting any issues that your fellow residents have pointed out with bins, landscaping, and so on; it makes matters run more smooth ...
May 11,2024
May 11,2024
0
people found
this helpful
this helpful
Paige is very helpful and relays information quickly/concisely.
Overall I love living in this flat and hope to be here for many more years to come!...
read full review
read full review
Was this helpful?
Yes
Yes
May 14, 2024
View all comments
(1)
Hi Meg
We appreciate you sharing your experience with us. Thank you for your kind words about our colleague, Paige. She is quickly becoming a firm favourite among our customers due to her professionalism and great communication skills.
Coming from a long-time customer, we are delighted to hear that you are enjoying living in a Touchstone home ?
Best wishes
Touchstone ...
May 09,2024
May 09,2024
0
people found
this helpful
this helpful
I am pleased to express my satisfaction with the current level of support and proactive measures that are being taken to address the longstanding issues I have been facing for years....
read full review
read full review
Was this helpful?
Yes
Yes
May 09, 2024
View all comments
(1)
Hi Linda
We appreciate your time in reviewing Touchstone.
We are sorry that prior to our colleague Paige becoming your property manager, you had some unresolved issues. We are happy to hear that with Paige's help, you feel supported and that these issues are now being investigated for you.
Best wishes
Touchstone ...
May 09,2024
May 09,2024
0
people found
this helpful
this helpful
Paige has been very helpful since she assumed this position.
She responds to email in the shortest possible time.
She follows up complains and maintenance appointment until the issue is solved.
She is polite in her communication too...
read full review
read full review
Was this helpful?
Yes
Yes
May 09, 2024
View all comments
(1)
Hello Albert
Thank you for taking the time to post about your recent experience with our colleague, Paige.
We are happy to hear that you have found Paige to be very helpful and attentive in following up on any outstanding concerns since becoming your property manager.
Again, thank you; Paige will be pleased with your kind words.
Best wishes
Touchstone ...
May 07,2024
May 07,2024
0
people found
this helpful
this helpful
Paige Lahmert responds very quickly AND acts quickly. Sometimes there were problems with Contractors and she solved all the issues....
read full review
read full review
Was this helpful?
Yes
Yes
May 09, 2024
View all comments
(1)
Hi Bartosz
We appreciate your feedback about one of our colleagues, Paige. We are pleased to learn that Paige has helped to resolve any concerns quickly and that she's kept you informed along the way.
Thanks again.
Best wishes
Touchstone ...
May 07,2024
May 07,2024
0
people found
this helpful
this helpful
Paige has been a breath of fresh air to deal with since becoming our property manager. Every issue I've had, even minor things, she has dealt with quickly and kept me updated.
After having a few different property managers, it's great to have someone that ...
read full review
read full review
Was this helpful?
Yes
Yes
May 09, 2024
View all comments
(1)
Hi Donna
Thank you so much for taking the time to recognise our colleague Paige's recent excellent customer service. We're happy to hear that Paige has kept you informed and handled any issues promptly since taking over as your property manager.
Paige will be thrilled with your feedback, as are we. She's becoming a firm favourite with our customers!
Best wishes
Touchstone ...
May 07,2024
May 07,2024
0
people found
this helpful
this helpful
Have had a few issue in the past and Paige has been very helpful in getting back to me right away and getting the problem sorted which is great, so no more waiting days on a reply☺️ shame about the increase in the rent shocking 😮...
read full review
read full review
Was this helpful?
Yes
Yes
May 09, 2024
View all comments
(1)
Hi Angie
Thank you for your review; we appreciate all feedback and will feed this back to the team.
We appreciate you recognising the efforts of our colleague, Paige. We are happy to hear that with Paige's help everything is back on track.
Best wishes
Touchstone ...
May 07,2024
May 07,2024
0
people found
this helpful
this helpful
Highly recommended as they help all the way. My apartment is great and as a family we love it....
read full review
read full review
Was this helpful?
Yes
Yes
May 09, 2024
View all comments
(1)
Hi Saliu
We really appreciate you sharing your recent experience with us, thank you.
We're are pleased to hear that everything went smoothly for you and that your family are happy in your new home.
Best wishes
Touchstone ...
May 07,2024
May 07,2024
0
people found
this helpful
this helpful
Paige has made a huge difference to me since coming onboard as property manager for my tenancy. She has always got back to me very promptly and chased up repairs....
read full review
read full review
Was this helpful?
Yes
Yes
May 09, 2024
View all comments
(1)
Hi Karen
Thank you for posting your review; it's good to hear such kind words about our colleagues?.
We are very happy to hear that since Paige became your property manager, you have found her to be very helpful in resolving any issues and having good communication skills.
Best wishes.
Touchstone ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit our website for our Complaints Procedure:
https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 10:29 AM 11/02/2020 by Penny Graham
https://www.touchstoneresi.co.uk/complaints-procedure
Best Letting Agent in EH16 
Best Letting Agent in Bath 
