Touchstone CPS Ltd
4.3/5, 463 reviews
81% recommended
100% lettings valuation accuracy
86% lettings fee satisfaction
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Latest Reviews

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28th Oct 2024
reviewed by 'Stuart'
“Dont expect any repairs to get done, emails to get replied too. Lots of tenants do what they wish, and ......”
16th Oct 2024
reviewed by 'Eireanne'
“John has been absolutely amazing throughout the whole process, very informative and knowledgeable. Gave us all the information we needed ......”
16th Oct 2024
reviewed by 'GAYNA HENDLEY'
“John was fab throughout the process, from the viewing to picking up the keys. Really hassle free - thanks!...”
14th Oct 2024
reviewed by 'Prathiba Thimmappa'
“John is excellent at what he does. He provided me with detailed information. And when I wanted to a later ......”
29th Sep 2024
reviewed by 'Amanda'
“Great experience finding and renting a flat through touchstone and John, no question was left unanswered and all paperwork etc ......”
27th Sep 2024
reviewed by 'Conor'
“Had a great experience from the viewing to my move in date especially thanks to John!...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 86% £350 £4,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 349 82 0 0 0 0 24 6
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Touchstone CPS Ltd Branches (view all 4)
Bath, BA2
Edinburgh, EH16
London, WC1X
Retirement Rentals, BA2

“I've really enjoyed living at Trevithick Court and have found ......”

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Nov 15,2017
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By: 'Ryan'
Nov 15,2017
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I've really enjoyed living at Trevithick Court and have found the management of a positive on the whole. Whilst I've interracted with many staff in their offices Kelly has been my main contact and font of all knowledge If it weren't for needing another bedroom ...
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Comment on agent fees
Don’t recal the amount but no where near the extortionate amount many charge
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By: Penny Graham
Nov 21, 2017
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Hi Ryan. Many thanks for reviewing the service that you have received from Touchstone to date and especially for your commendation of my colleague, Kelly Fordham, it is much appreciated. Thanks again for your time and good luck in your new home. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Since being a tennant at varney road nottingham, everything ive ......”

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Nov 15,2017
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By: 'Angela'
Nov 15,2017
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Since being a tennant at varney road nottingham, everything ive asked for dawn as been very approchable and got things done. Always been at the end of the phone with any queries i have and ill highly recommend being a tennant with touchstone....
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Comment on agent fees
Good
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By: Penny Graham
Nov 21, 2017
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Hi Angela. Many thanks for your wonderful review of our customer service and the service that you have received from my colleague, Dawn. It is very pleasing to see Dawn's hard work acknowledged so I will ensure that your comments are passed on up the line. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Our flat was flooded and severely damaged. Dawn let us ......”

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Nov 08,2017
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By: 'Tess-bentley'
Nov 08,2017
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Our flat was flooded and severely damaged. Dawn let us have 2 months free rent and let us have our deposit back- she fought our case as the electricians/ scaffolders/ roofers was extremely slow and Didn't communicate with me and the other tenant....
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Comment on agent fees
Good- reasonable
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By: Penny Graham
Nov 10, 2017
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Hi Tess. Many thanks for taking the time to review our service to you, it is much appreciated. Thanks too for your comments about my colleague, Dawn. She is a valued member of the team and as such, it's great to see her hard work recognised. Thanks again. Penny Graham, Touchstone CPS Ltd ...

“From the second i put my application right through to ......”

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Nov 07,2017
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Oliver
By: 'Jade'
Nov 07,2017
0 people found
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From the second i put my application right through to me moving in and after, Olly, has been absolutely amazing!! He has listened and understood any concerns I've had, and has straight away put my mind at ease, or found the answer to my question. ...
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Comment on agent fees
Good
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By: Penny Graham
Nov 07, 2017
View all comments (1)
Hi Jade. Wow! Thanks for your glowing commendation of my colleague, Olly. It is always great to see my colleagues recognised for their hard work. Thanks again for taking the time to review our company, it really is much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Since being with touchstones dawn skelton has been very accommodating ......”

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Nov 05,2017
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By: 'Angela'
Nov 05,2017
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Since being with touchstones dawn skelton has been very accommodating and sorted things straight away, and always been at the end of the phone with any queries i may have. I would reccommend anyone to deal with touchstones....
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Comment on agent fees
Good
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By: Penny Graham
Nov 07, 2017
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Hi Angela. Thank you so much for your review of our service but especially your comments about my colleague, Dawn, as it is well deserved. Thank you for taking the time to review our company. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Having not had to move for over 10 years, I initially ......”

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Nov 01,2017
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By: 'Derek'
Nov 01,2017
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Having not had to move for over 10 years, I initially found the process daunting. Charlotte however made the whole process feel simple. Excellent telephone manner, very friendly and made me feel totally and completely at ease. I would have no problem doing it all again ...
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Comment on agent fees
Reasonable agent’s fees compared to a lot that I have seen.
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By: Penny Graham
Nov 01, 2017
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Hi Derek. Thank you for your glowing commendation of my colleague, Charlotte. It is always very pleasing to see such positive feedback from our tenants about our colleagues recognising them for their hard work. Thanks again. Kind regard Penny Graham, Touchstone CPS Ltd ...

“Touchstone are a VERY efficient and organized at both property ......”

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Nov 01,2017
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By: 'Gina'
Nov 01,2017
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Touchstone are a VERY efficient and organized at both property management and email responses, especially Linsey Derrick who I contacted 7 yrs later and she provided me with ALL the info I needed on the NBD....
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By: Penny Graham
Nov 01, 2017
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Hi Gina. Thank you so much for your great review of our service and especially your comments about my colleague, Linsey Derrick. It's always great to see my colleagues recognised for their good work. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“great company to rent through, although there has been a ......”

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Oct 28,2017
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Holly
By: 'Shannon'
Oct 28,2017
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great company to rent through, although there has been a few hiccups with the house it has all been handled really well and sorted. holly has managed this extremely well and thank you...
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Comment on agent fees
brilliant
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By: Penny Graham
Nov 01, 2017
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Hi Shannon. Thank you for taking the time to leave your review of our company and especially my colleague, Holly Thwaites, it's much appreciated. I will pass your comments to both Holly and her manager. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“I would like to leave a HUGE mention for Oliver ......”

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Oct 26,2017
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Oliver
By: 'Kerry'
Oct 26,2017
0 people found
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I would like to leave a HUGE mention for Oliver McClellan within 30hrs he had us accepted with a property, He has provided myself and mum with a wonderful stress free experience. He also wanted us to give him a follow up call when I ...
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Comment on agent fees
very reasonable fees compared to other agents who charge a fee for more than one applicant
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By: Penny Graham
Nov 01, 2017
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Hi Kerry & Susanne. Thank for for your great review of the service that my colleague Oliver McClellan has provided to you both. We really appreciate our tenants taking the time to give feedback on our service. Best wishes in your new home. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Dawn has been very helpful in helping us to end ......”

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Oct 19,2017
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By: 'pinky_blue'
Oct 19,2017
0 people found
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Dawn has been very helpful in helping us to end my tenancy early. She has been particularly accommodating with helping to extend the tenancy by a week when my original plans for moving had to be changed....
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Comment on agent fees
N/A
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By: Penny Graham
Oct 20, 2017
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Hi. Thank you so much for taking the time to review our service and especially that of my colleagues, Dawn Skelton and Monty Kareem-Saad, it's much appreciated. It is always pleasing to see read such positive reviews of my colleagues and the service that they provide to our tenants. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...

“I am currently renting a property through touchstone and I ......”

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Oct 19,2017
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By: 'Emma'
Oct 19,2017
0 people found
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I am currently renting a property through touchstone and I have only ever dealt with Monty. He has always been extremely helpful and professional at all times. Whenever I have rang to discuss an issues he has been very efficient and reliable in dealing with ...
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By: Penny Graham
Oct 20, 2017
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Hi Emma. Thank you for your great review of the service that you have received from my colleague, Monty. It's great to see that Monty is providing such great customer service and that he is being recognised for his work. Thank you for taking the time to post your review, it is very much appreciated and I will be sure to let Monty and his manager know. Kind regards, Penny Graham, Touchstone CPS Ltd ...

“Mr Kareem-Saad it's incredibly helpful in assisting us with our ......”

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Oct 17,2017
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By: 'David'
Oct 17,2017
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Mr Kareem-Saad it's incredibly helpful in assisting us with our flat in Reading. He is swift to respond, and He is very friendly. Every job it's done very quick and professional. Thank you Mr Monty!...
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By: Penny Graham
Nov 01, 2017
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Hi David. Thank for your glowing review of the service that you have received from my colleague, Monty, it is much appreciated. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“I am very satisfied with Touchstone especially Caroline who is ......”

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Oct 10,2017
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Caroline
By: 'Shiang'
Oct 10,2017
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I am very satisfied with Touchstone especially Caroline who is the main contact. She delivers a professional and smart service and she is willing to help. I strongly recommend this company....
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By: Penny Graham
Oct 10, 2017
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Hi Shiang. Thank you so much for your wonderful review of our service and especially that of my colleague, Caroline, in our London Office. It's always great to read such reviews, so thank you for taking the tie to leave your review, it is much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Shirley has restored my faith in touchstone always helpful pleasant ......”

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Oct 03,2017
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Shirley
By: 'Karen'
Oct 03,2017
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Shirley has restored my faith in touchstone always helpful pleasant and professional -nothing too much trouble would recommend her every time...
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Comment on agent fees
Fees are very high in comparison to other agents
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By: Penny Graham
Oct 03, 2017
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Hi Karen. Thank you for taking the time to review the service that you have received from Touchstone and especially my colleague, Shirley Driver, it's much appreciated. I have worked with Shirley for several years and know her work ethic so it's great to see that recognised. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd. ...

“Mr Kareem-Saad has been incredibly helpful in assisting us with ......”

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Oct 01,2017
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By: 'Wonderful'
Oct 01,2017
0 people found
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Mr Kareem-Saad has been incredibly helpful in assisting us with our flat. He is swift to respond, incredibly polite and friendly, and it has been a pleasure to correspond with him. Thank you....
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Comment on agent fees
Good
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By: Penny Graham
Oct 03, 2017
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Hi. Thank you so much for your glowing review of the service provided by my colleague, Monty, it's much appreciated. I will be sure to pass on your wonderful comments to Monty and his manager. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Shirley is incredibly efficient and very easy to talk to. ......”

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Sep 29,2017
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Shirley
By: 'Paul'
Sep 29,2017
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Shirley is incredibly efficient and very easy to talk to. Whenever I ask for something to be rectified at the property, she always ensures that a contractor contacts me almost immediately and sorts the issue out. It is a pleasure and a comfort having Shirley ...
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Comment on agent fees
Good
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By: Penny Graham
Sep 29, 2017
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Hi Paul. Thank you for taking the time to leave such a great review of the service you have received from my colleague, Shirley Driver, it's much appreciated. I have worked with Shirley for several years and so I know that she's easy to deal with and highly efficient but it's always great to see a colleague recognised for the service they provide to our customers, so thank you. Kind regards Penny Graham, Touchstone CPS Ltd ...

“I have dealt with Shirley drive since 2010 and Daisy Jenkins ......”

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Sep 29,2017
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Shirley
By: 'Kesha'
Sep 29,2017
0 people found
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I have dealt with Shirley drive since 2010 and Daisy Jenkins since 2015 and quite a few other property managers over the last few years Also last year on about tenant fees changing which is begin of next year...
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Comment on agent fees
Good
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By: Penny Graham
Sep 29, 2017
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Hi Kesha. Thank you for your 5 star review of my colleagues Shirley & Daisy, it's much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Very professional and dedicated person, she did everything she could ......”

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Sep 28,2017
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Caroline
By: 'Guido'
Sep 28,2017
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Very professional and dedicated person, she did everything she could to move us in the flat as soon as possible, and we were in in 3 days....
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By: Penny Graham
Sep 29, 2017
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Hi Guido. Thank you so much for your glowing commendation of the service you received from my colleague, Caroline Evans. It is always very pleasing to see my colleagues recognised for their hard work. Kind regards Penny Graham, Touchstone CPS Ltd ...

“I rented a property from touchstone on a short lease ......”

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Sep 28,2017
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By: 'Mark'
Sep 28,2017
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I rented a property from touchstone on a short lease and my first point of contact was Dawn Skeleton from the Wolverton branch she was really helpful with any questions or concerns I had with the tenancy.My lease as recently ended and another member ...
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Comment on agent fees
Fees were quite reasonable
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By: Penny Graham
Sep 29, 2017
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Hi Mark. Many thanks for your review of our service and especially that received from both Dawn and Charlotte. It's great to see colleagues recognised for their work, so thank you for taking the time to leave your review. Kind regards Penny Graham, Touchstone CPS Ltd ...

“My elderly mother lives in a rented property that is ......”

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Sep 22,2017
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By: 'Alex/Mavra'
Sep 22,2017
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My elderly mother lives in a rented property that is managed by this agent. She has been living there for over 25 years and since then the agents changed hands many times. The landlord is Tescos and does absolutely nothing to the property, it is decaying, ...
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Comment on agent fees
N/A
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By: Penny Graham
Sep 22, 2017
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Hi Alex. Thank you so much for your glowing commendation of my colleague, Monty. I was delighted to read your comments and have forwarded your review to Monty's managers so that Monty receives the recognition that he deserves. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...

“Excellent service. We always got replies from our requests within ......”

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Sep 21,2017
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Matt
By: 'Flore'
Sep 21,2017
0 people found
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Excellent service. We always got replies from our requests within a couple of hours. Matt has always made sure we were attended on as promptly as possible. I would totally recommend....
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By: Penny Graham
Sep 22, 2017
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Hi Flore. Thank you for taking the time to review of our service and especially that given by my colleagues, Matt Johnstone & Matt Achilles, it's much appreciated. Kind regards, Penny Graham, Touchstone CPS Ltd ...

“Shirley has always been very professional with a very positive ......”

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Sep 20,2017
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Shirley
By: 'Marie'
Sep 20,2017
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Shirley has always been very professional with a very positive attitude nothing was ever to much trouble for her, she really is an asset to your company. Please pass my comments on to her. Thank you....
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By: Penny Graham
Sep 20, 2017
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Hi Marie. Many thanks for your glowing review of my colleague, Shirley Driver. It is very much appreciated and it is always great to see a colleague recognised for their hard work. I will be happy to pass on your comments to both Shirley and our management team. Thanks again. Best wishes, Penny Graham, Touchstone CPS Ltd ...

“I contacted Touchstone (Milton Keynes Branch) yesterday (12 Sept) concerning a ......”

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Sep 18,2017
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By: 'Ian'
Sep 18,2017
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I contacted Touchstone (Milton Keynes Branch) yesterday (12 Sept) concerning a problem with one of their properties, blocked gutters, which was causing rainwater to run down the exterior of my own property. After explaining the problem to Tiryn, she said that she would deal with it ...
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Comment on agent fees
N/A
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By: Penny Graham
Sep 19, 2017
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Hi Ian. Many thanks for your review of Touchstone's service and especially that of my colleague, Tiryn. It's always great to see a colleague recognised for their hard work, so thank you for taking the time to leave a review, it's much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...

“I want to say massive thanks to this man. Always ......”

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Sep 10,2017
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By: 'Zac'
Sep 10,2017
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I want to say massive thanks to this man. Always very helpfull with great attitude. He knows how to sorted out the problem's. I'm very happy that he is our agent. Really recommend him....
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Comment on agent fees
Excellent
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By: Penny Graham
Sep 12, 2017
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Hi Zac. Many thanks for taking the time to review our service and particularly that of my colleague, Monty, it's much appreciated. Kind regards, Penny Graham, Touchstone CPS Ltd ...

“Great and friendly service. Always replying to emails quickly and ......”

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Sep 01,2017
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Shirley
By: 'Lou'
Sep 01,2017
0 people found
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Great and friendly service. Always replying to emails quickly and very professional. Miles better than previous letting agents used in the past....
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Comment on agent fees
Fair fees, and always knew what I was paying for and why.
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By: Penny Graham
Sep 06, 2017
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Hi Lou. Thank you for taking to time to review our service and especially for recognising my colleague, Shirley Driver, for her hard work. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...

“I reported a fault with our oven which manifested itself ......”

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Sep 01,2017
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By: 'J'
Sep 01,2017
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I reported a fault with our oven which manifested itself on the Friday evening of a Bank Holiday weekend! Unfortunately, we had to forego a family roast lunch over the weekend but was more concerned that I needed to do some baking for a local ...
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Comment on agent fees
N/A
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By: Penny Graham
Sep 06, 2017
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Hi Mr & Mrs Eastbourne. Thank you so much of your glowing review of my colleague, Harley Jones, and the service that you've received recently. It is always a pleasure to see a colleague recognised for their hard work, so thank you for taking to the time to write your review, it's much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Nothing but helpful in what I found myself in a ......”

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Aug 29,2017
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Jane
By: 'Jean'
Aug 29,2017
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Nothing but helpful in what I found myself in a difficult situation having to vacate and juggle family issues Thank you to you all including Mela...
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Comment on agent fees
N/A
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By: Penny Graham
Sep 06, 2017
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Hi Jean. Thank you so much for your great review of the service you have received from Touchstone and especially, Mela, it's much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Throughout our time renting our current property from Touchstone, we ......”

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Aug 25,2017
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By: 'Lydia'
Aug 25,2017
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Throughout our time renting our current property from Touchstone, we have been genuinely impressed with how fantastic we have been treated by the staff in the Milton Keynes office, especially Dawn. Dawn Skelton has been our go-to person if there have been any problems or ...
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Comment on agent fees
Very reasonable
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By: Penny Graham
Aug 29, 2017
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Hi Lydia. Many thanks for taking the time to review both our service and your contact with my colleague, Dawn Skelton, it's much appreciated. It's always great to see a colleague recognised for their work, thank you. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Initially I had a little trouble making contact with your ......”

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Aug 21,2017
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By: 'Tim'
Aug 21,2017
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Initially I had a little trouble making contact with your office on the numbers I had, but when I made contact with Kelly Fordham, she took the issues I had, on board, dealt with them efficiently and kept in contact with me to keep me ...
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Comment on agent fees
Fair
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By: Penny Graham
Sep 06, 2017
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Hi Tim. Thank you for taking the time to review our service and especially for your commendation of my colleague, Kelly Fordham, it's always great to see a colleague recognised for their work. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...

“I would just like to say I'm really happy with ......”

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Aug 18,2017
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Holly
By: 'Hayley'
Aug 18,2017
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I would just like to say I'm really happy with the service provided with both parties involved, everyone was really efficient with the whole process and especially keeping me up to date thorough out. I was surprised and happy with how quickly you got me ...
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Comment on agent fees
Good
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By: Penny Graham
Sep 06, 2017
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Hi Hayley. Thank you for taking the time to review our service and especially for recognising my colleague, Holly, for her hard work, it's much appreciated. Thanks again and kind regards, Penny Graham, Touchstone CPS Ltd ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:

https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 10:29 AM 11/02/2020 by Penny Graham

Awards won by Touchstone CPS Ltd

Regional Awards won by Touchstone CPS Ltd

Individual Branch Awards

Edinburgh, EH16

Bath, BA2



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