Thornley Groves
3.7/5, 314 reviews
69% recommended
98% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
71% lettings fee satisfaction
Established in 1991 from a single branch in Altrincham, today Thornley Groves has 8  offices, employs 80 staff, sells £250m of property per annum, handles over 3,000 lets and manages more than 1,400 properties for landlords across Central Manchester and South Manchester. show more Established in 1991 from a single branch in Altrincham, today Thornley Groves has 8  offices, employs 80 staff, sells £250m of property per annum, handles over 3,000 lets and manages more than 1,400 properties for landlords across Central Manchester and South Manchester.

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Latest Reviews

 View all Reviews 314
19th Dec 2023
reviewed by 'Cal'
“Useless estate agent if you looking for someone to manage your property. Irresponsible and don’t care about landlord. They ......”
13th Oct 2023
reviewed by 'mohammed'
“The absolute most unprofessional company that I have ever dealt with and very incompetent staff, not everyone but majority of ......”
5th Oct 2023
reviewed by 'Joe'
“They are the most disgusting company I have ever come across. They are liars, they are greedy, they are unwilling ......”
12th Sep 2023
reviewed by 'Alaeddin hussain'
“professional hard working suppoertive kind and generous with thie rtime...”
4th Aug 2023
reviewed by 'Joseph'
“SIMPLY AWFUL-AVOID!!!!…If it was a possible option scoring would be less than zero!! The worst student letting experience ever ......”
14th Oct 2022
reviewed by 'Adrian'
“Do not rent with this company (Didsbury) They are completely untrustworthy and will keep your deposit!Any problems you may ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 100% £21,950 £650,000
Lettings 80% 71% £400 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
48 12 76 72 40 2 45 0 9 10
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Thornley Groves Branches (view all 11)
Altrincham, WA14
Didsbury, M20
Hale, WA15
Manchester, M2
Manchester M1, M1
Manchester Northern Quarter, M4
Sale, M33
Salford City Point, M3

“Following an earlier enquiry more than a month back, Marc ......”

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Oct 26,2015
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By: 'Ryan'
Oct 26,2015
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Following an earlier enquiry more than a month back, Marc sent regular updates with possible properties. When I enquires again in person in the office he was able to make two appointments for the next day for two properties that suited my needs. As I ...
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“He has reacted very promptly to my requests. Eg He ......”

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Oct 24,2015
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Scott
By: 'Hariss'
Oct 24,2015
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He has reacted very promptly to my requests. Eg He has contacted the accountancy service for a special statement indicating a summary of repairs done on the property. This is useful for the tax office....
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Scott! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“We recently sold our property through Thornley Groves (Hale) and ......”

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Oct 23,2015
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Stacey
By: 'Paul'
Oct 23,2015
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We recently sold our property through Thornley Groves (Hale) and our main Sales Agent was Stacey Hickson. Her professionalism, commitment and dedication to selling our property was outstanding and she arranged and attended most of our viewings and ensured we received feedback on a regular ...
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Comment on agent fees
Hugely satisfactory, excellent service delivered.
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“I have lived in City Point 2 for over three years ......”

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Oct 23,2015
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By: 'Tenant'
Oct 23,2015
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I have lived in City Point 2 for over three years now. The flat has required a lot of work over the years. After many unanswered requests to Thornley Groves it was a relief when Michael took over the management of the property. Work that has ...
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“It's an unfortunate fact that estate agents are often regarded ......”

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Oct 23,2015
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Sarah Bullough
By: 'Carol'
Oct 23,2015
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It's an unfortunate fact that estate agents are often regarded as horrid. But this lot were rather nice. Despite being scarily dynamic and smart, they were humorous, compassionate and patient. Nothing was a problem, no question too silly. They kept me informed, achieved my price ...
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“Thornley Groves handled the sale of a large ground floor ......”

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Oct 22,2015
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Stacey
By: 'Caroline'
Oct 22,2015
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Thornley Groves handled the sale of a large ground floor apartment on behalf of our elderly parents. At all times the staff we dealt with were courteous and helpful. Stacey Hickson was particularly approachable, always responded quickly to enquiries and was at all times mindful ...
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Comment on agent fees
Very good value for money and nothing unexpected added on. 1% +VAT
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“We have been customers of Thornley Groves for over 6 years. ......”

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Oct 22,2015
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Lauren
By: 'Tracey'
Oct 22,2015
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We have been customers of Thornley Groves for over 6 years. All of the staff we have dealt with have been very professional, efficient and helpful, I would also like to mention Michele Deeks and Rachel in addition to the 2 mentioned above. We are very happy ...
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“Lori went out of her to accomodate appointments for us ......”

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Oct 21,2015
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Lori
By: 'Ewald'
Oct 21,2015
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Lori went out of her to accomodate appointments for us to view properties at short notice. Our solicitor was particularly slow but thankfully Lori was always there to keep the vendor happy, help us with any queries and expedite the sale. We dealt with her ...
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“All in all a very helpful service from start to ......”

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Oct 21,2015
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Jessica
By: 'Kathy'
Oct 21,2015
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All in all a very helpful service from start to finish. Friendly staff and good response time. My only negative remark would be our details were passed on to a third party who have since been constantly calling us in relation to broadband and energy ...
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“Visits were always arranged in a timely manner and I ......”

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Oct 21,2015
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Stuart
By: 'Jon'
Oct 21,2015
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Visits were always arranged in a timely manner and I was never kept waiting. I was always kept informed of progress on purchase and any developments that took place in a manner that suited my needs. I would recommend...
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“Just wanted to say a big 'thank you ' to ......”

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Oct 20,2015
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Jack
By: 'Marina'
Oct 20,2015
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Just wanted to say a big 'thank you ' to Jack Robins for supporting us in checking in our next tenants. We had to move in some furniture and as we are based in London could only do this on a Sunday. Jack went out ...
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“I would just like to say a HUGE thank you ......”

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Oct 20,2015
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By: 'Sandy'
Oct 20,2015
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I would just like to say a HUGE thank you to all the team at Thornley Groves, Urmston. I am so pleased with the way they dealt with my property purchase. Oliver was always very responsive as the purchase required working with vendor who lived ...
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Oliver and Mark! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“I used Thornley Groves as they had taken over my ......”

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Oct 19,2015
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Oliver
By: 'Dilys'
Oct 19,2015
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I used Thornley Groves as they had taken over my previous agents. They agreed to charge the same as I had paid before. They found a new tenant for me within weeks and had shown several potential tenants round within a few days. They agreed ...
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Comment on agent fees
reasonable for the area
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“It took almost 6 months for our purchase and not mention ......”

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Oct 17,2015
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Stuart
By: 'Helen'
Oct 17,2015
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It took almost 6 months for our purchase and not mention the stress. Abigail has been very helpful and without her help I doubt it would have been done on time. She is very responsible and thoughtful, even after sale has been completed still offered a ...
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“Really quick and smooth transaction from these too above and ......”

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Oct 17,2015
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Jessica
By: 'Billy'
Oct 17,2015
0 people found
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Really quick and smooth transaction from these too above and made there company proud. Would go back again and use this estate agents...
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N/a
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“Fantastic service from start to finish,...”

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Oct 17,2015
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By: 'Kelly'
Oct 17,2015
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Fantastic service from start to finish,...
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“Thornley Groves were initially recommended by a friend. I have ......”

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Oct 16,2015
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Jane
By: 'Thornley'
Oct 16,2015
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Thornley Groves were initially recommended by a friend. I have found them very professional at all times, in particular Mark Latham the Manager at the Urmston branch has always been honest and open with me. I would also like to commend Oliver Gallagher who also ...
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“Abigail was there since day one to provide support and ......”

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Oct 16,2015
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By: 'Neofytos'
Oct 16,2015
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Abigail was there since day one to provide support and detailed information through this process. Always cheerful and ready to help she made the procedures clear and neat. Definitely the best agent i ever had to deal with. 10/10...
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“Oliver has been excellent and extremely efficient at organising the ......”

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Oct 16,2015
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Oliver
By: 'Oliver'
Oct 16,2015
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Oliver has been excellent and extremely efficient at organising the entire process of renting out our apartment. Any potential issues were pro-actively dealt with before there was a problem and the level of communication was the best I have ever experienced. I couldn't recommend Oliver ...
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“The property in question is a two bed flat on ......”

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Oct 16,2015
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Oliver
By: 'cdlynham'
Oct 16,2015
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The property in question is a two bed flat on the border of the Northern Quarter in Manchester. It was for my son until he got married earlier this year, so this whole process was new and a little daunting. Oliver came and clearly explained ...
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Comment on agent fees
There is a large rental market in Manchester especially with the universities, hence the agents need to be competitive and flexible so I was able to negotiate what I felt was a good deal. Oliver was very relaxed and easy to deal with when it came to discussing the agent fees.
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“Tom showed a personal interest in our sale throughout the ......”

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Oct 16,2015
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By: 'Chris'
Oct 16,2015
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Tom showed a personal interest in our sale throughout the process as well as being highly professional from his first visit. He has kept us up to date with progress and offered clear, expert advice where needed. I'd have no hesitation is recommending or using ...
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“Integrity and honesty is what you want from an agent ......”

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Oct 16,2015
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Oliver
By: 'John'
Oct 16,2015
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Integrity and honesty is what you want from an agent and Oliver at Thornley Groves has both. Rented the property within 2 weeks from initial visit and the team have done a nice job with settling in new tenant and have generally exceeded my expectations. Thank ...
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“The team were brilliant throughout my purchased, they liaised with ......”

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Oct 15,2015
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By: 'Adele'
Oct 15,2015
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The team were brilliant throughout my purchased, they liaised with property seller and chased up where necessary. There was always a staff member on hand when you rang, and Oliver always returned calls quickly. I would definitely use them again....
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Comment on agent fees
I purchased the property so don't know about the fees paid.
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“Although my property tok 3 atempts to sell, this was through ......”

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Oct 15,2015
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By: 'Hendo'
Oct 15,2015
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Although my property tok 3 atempts to sell, this was through no fault by them. Every step along the process, they have been helpful and professional in every way......
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Comment on agent fees
AlL ok and happy..
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“We first met Oliver when we viewed the property we ......”

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Oct 15,2015
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By: 'M'
Oct 15,2015
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We first met Oliver when we viewed the property we are currently buying. He showed us round the property and was professional with his advice and approach. We were certainly keen on the house after our visit and went back on a couple of occasions ...
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“The service from start to finish was seamless. Rachel knows ......”

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Oct 14,2015
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Rachel
By: 'Syed'
Oct 14,2015
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The service from start to finish was seamless. Rachel knows the Hale Lettings market inside out and confidently marketed the property with three offers within days for rent figure in excess of previous. Communication in the office with everyone I dealt with was excellent and ...
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“Oliver was first class with us from beginning to end. ......”

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Oct 14,2015
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By: 'Carole'
Oct 14,2015
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Oliver was first class with us from beginning to end. He is the perfect gentleman. His efforts for us were beyond the call of duty. What a credit he is to Thornley Groves....
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“An absolutely disgusting service that still hasn't ended. Dates to ......”

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Oct 12,2015
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By: 'jmsdool'
Oct 12,2015
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An absolutely disgusting service that still hasn't ended. Dates to move in changed with less than 48 hours notice, flat dirty upon arrival, numerous maintenance issues still not resolved. Inventory still not returned, moved in mid June and now its October. Over charged me and failed ...
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By: Sophie Jones
Oct 13, 2015
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Hello jmsdool. Thank you for writing your review on AllAgents and mentioned in my email to you on 5th August, you have received apologies from myself, Adam Snape and Rhea Kennedy for the inconvenience you encountered moving into the property. As previously mentioned, as soon as we realised the condition of the property would not be acceptable, we tried to re-arrange the tenancy start date. This was not an option for you so we tried to limit the inconvenience as much as possible. The day that yo ...

“Samuel Turner was very polite and helpful as we went ......”

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Oct 12,2015
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Samuel
By: 'David'
Oct 12,2015
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Samuel Turner was very polite and helpful as we went through the process of relocating to Hale. He answered my questions promptly which as a first time tenant that was very important...
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“Tom has been excellent to deal with in the purchase ......”

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Oct 12,2015
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By: 'Sarah'
Oct 12,2015
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Tom has been excellent to deal with in the purchase of a property in Altrincham. He has always returned calls promptly and is courteous and professional in his work ethic....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 5:27 PM 15/10/2015 by Mark Latham

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