The Letting Game
4.9/5, 805 reviews
95% recommended
95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ... show more The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.

We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.

Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.

We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.

We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.

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Latest Reviews

 View all Reviews 805
Featured Review
a
reviewed by 'Raghav'
“Finding a house in the Bristol market was quite challenging, but the team at The Letting Game made the process ......”
Featured Review
a
reviewed by 'Jane'
“We have had great advice and support - not only are we happy with the service from Tracy and The ......”
Featured Review
a
reviewed by 'Imogen Pollock'
“Amy Payne is a thoughtful, informative and friendly letting agent.She has made my Bristol flat hunting experience much smoother ......”
Featured Review
a
reviewed by 'Abigail'
“Taylor was fantastic and so friendly when she was explaining everything to me, as a new landlord she made the ......”
Featured Review
a
reviewed by 'Stuart'
“Securing a tenancy with the Letting Game has been easy and efficient. Amy was responsible for the property viewings and ......”
29th Oct 2024
reviewed by 'Amirah'
“Very responsive letting agent, staff are very friendly. Amy went above and beyond when showing the property and answering questions....”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 95% 98% £400 £5,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
305 7 429 31 2 1 2 0 24 4
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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The Letting Game Branches (view all 3)
Clifton, BS8
Harbourside, BS1
Henleaze, BS9
Featured Review
a

“Finding a house in the Bristol market was qui......”

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Sep 09,2024
Minithumbup
Staff profile picture
Amy
Staff profile picture
Tracy
By: 'Raghav'
Sep 09,2024
0 people found
this helpful
Finding a house in the Bristol market was quite challenging, but the team at The Letting Game made the process incredibly smooth and stress-free. I'd like to take this opportunity to express my sincere gratitude to everyone involved for making the experience so easy as ...
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Featured Review
a

“We have had great advice and support - not on......”

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Aug 29,2024
Minithumbup
By: 'Jane'
Aug 29,2024
0 people found
this helpful
We have had great advice and support - not only are we happy with the service from Tracy and The Letting Game, our tenants have also appreciated The Letting Game's professional and friendly service....
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Featured Review
a

“Amy Payne is a thoughtful, informative and fr......”

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Aug 23,2024
Minithumbdown
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Amy
By: 'Imogen Pollock'
Aug 23,2024
0 people found
this helpful
Amy Payne is a thoughtful, informative and friendly letting agent. She has made my Bristol flat hunting experience much smoother than I was expecting it to be. I would recommend her and the company to any of my friends/ colleagues....
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Featured Review
a

“Taylor was fantastic and so friendly when she......”

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Jul 31,2024
Minithumbup
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Taylor
By: 'Abigail'
Jul 31,2024
0 people found
this helpful
Taylor was fantastic and so friendly when she was explaining everything to me, as a new landlord she made the whole process very easy. Would really recommend the letting game for their clear communication, speed of work and friendliness....
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Featured Review
a

“Fast and friendly service!...”

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Aug 01,2024
Minithumbup
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Amy
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Emily
By: 'Stuart'
Aug 01,2024
0 people found
this helpful
Securing a tenancy with the Letting Game has been easy and efficient. Amy was responsible for the property viewings and the initial stages of securing the tenancy, and Emily took over with the admin/referencing after the holding deposit was paid. Both Amy and Emily ...
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“I have been a long standing customer of the letting ......”

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Jan 10,2018
Minithumbup
By: 'LynnieB'
Jan 10,2018
0 people found
this helpful
I have been a long standing customer of the letting game and have watched it grow. I am pleased with the help and feedback from the team there and are happy to recommend them....
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“The team are doing a great job managing our property ......”

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Jan 04,2018
Minithumbup
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Claire
By: 'Thomas'
Jan 04,2018
0 people found
this helpful
The team are doing a great job managing our property for us. We really appreciate how proactively everything is handled and we highly recommend the team....
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Comment on agent fees
Ok - good service for the fees.
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“I'm very appreciative of the attentive,professional and personal service ......”

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Dec 26,2017
Minithumbup
By: 'SK'
Dec 26,2017
0 people found
this helpful
I'm very appreciative of the attentive,professional and personal service from Ben and the team. The friendliness and readiness to understand and assist with individual requirements is really valued. Thank you to all....
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Comment on agent fees
Fair
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“We have had a few maintenance issues with our property ......”

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Dec 21,2017
Minithumbup
By: 'Al'
Dec 21,2017
0 people found
this helpful
We have had a few maintenance issues with our property in a short space of time but Anna was very quick to report and efficient in getting them looked into by professionals and rectifying them. We know our query or job is in safe hands ...
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“All the staff at The Letting Game are excellent, they ......”

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Dec 21,2017
Minithumbup
By: 'Helene'
Dec 21,2017
0 people found
this helpful
All the staff at The Letting Game are excellent, they reply promptly to all enquiries and keep you informed at all stages of each process. They are all very easy to deal with, nothing ever seems too much trouble. I highly recommend them as a ...
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Comment on agent fees
The agency fees are very reasonable given the level of service received.
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“As a first time landlord using the Letting Game services ......”

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Dec 21,2017
Minithumbup
By: 'Simon'
Dec 21,2017
0 people found
this helpful
As a first time landlord using the Letting Game services I have been very impressed and happy with all aspects of the service provided by the whole team. From the initial visit by Maya to the marketing and subsequent Letting via Ben, Harry, Chloe, Heather, ...
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Comment on agent fees
very competitive fees in comparison with other Letting agents in Bristol - made even better when backed up by excellent service.
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“Maya's customer care is excellent. I always feel completely assured ......”

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Dec 20,2017
Minithumbup
By: 'Mel'
Dec 20,2017
0 people found
this helpful
Maya's customer care is excellent. I always feel completely assured that she will deal with any of my queries efficiently and quickly and she does. Maya is friendly, approachable and makes her customers feel important and valued. She is highly professional and is fully deserving ...
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Comment on agent fees
Consideration is given on a case by case basis, which is a positive.
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“I have found the staff at 'The Letting Game' to ......”

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Dec 20,2017
Minithumbup
By: 'Mrs'
Dec 20,2017
0 people found
this helpful
I have found the staff at 'The Letting Game' to be polite and helpful, dealing efficiently with any queries or questions I may have. I have found them to be punctual when meeting me at properties and they provide me, as a landlord, with updates ...
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Comment on agent fees
I am happy with the fees charged.
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“The Letting Game have been very helpful and professional with ......”

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Dec 13,2017
Minithumbup
By: 'SteveMH'
Dec 13,2017
0 people found
this helpful
The Letting Game have been very helpful and professional with us since day 1. We felt let down by our previous letting agent, however we have been pleased with the service provided by The Letting Game so far and hope to continue using The Letting Game ...
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Comment on agent fees
Fees are fair and slightly lower than our previous letting agent.
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“Sam has been absolutely fantastic in assisting with the let ......”

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Dec 13,2017
Minithumbup
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Samantha
By: 'Neil'
Dec 13,2017
0 people found
this helpful
Sam has been absolutely fantastic in assisting with the let of a property in the Bristol area. She is extremely professional, knowledgeable, quick to respond to various queries and is a general pleasure to deal with - I couldn't recommend her or The Letting Game ...
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Comment on agent fees
Very reasonable for the service provided.
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“All the team at The Letting Game have been great. ......”

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Dec 12,2017
Minithumbup
By: 'Nick'
Dec 12,2017
0 people found
this helpful
All the team at The Letting Game have been great. I've never had to worry about responses and they've taken all of the stress away that my previous agents left me with! They are very well priced and I wish them all the success they ...
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Comment on agent fees
Very well priced
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“As a landlord with properties in various parts of the ......”

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Dec 12,2017
Minithumbup
By: 'LHO'
Dec 12,2017
0 people found
this helpful
As a landlord with properties in various parts of the UK I must say that the Letting Game are the best agency I deal with. I nearly sold this property after the experience with the previous agent but am now glad I didn't....
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Comment on agent fees
Fair
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“As a landlord with a few student properties I have ......”

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Dec 11,2017
Minithumbup
By: 'Pete'
Dec 11,2017
0 people found
this helpful
As a landlord with a few student properties I have had nothing but positive experiences dealing with Ben, Jack and the rest of the Letting Game team. They haven't failed to let a property for me yet, they give me good guidance on rents and ...
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Comment on agent fees
Market rate and as expected
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“I have used Letting Game for over 6 years. They provide ......”

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Dec 11,2017
Minithumbup
By: 'Ollie'
Dec 11,2017
0 people found
this helpful
I have used Letting Game for over 6 years. They provide an extremely efficient service, signing up new tenants for the next academic year well in advance. The quality of the tenants they chose have always been decent & reliable. I would highly recommend them as agents ...
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Comment on agent fees
Fees are in line with the market but the level of service feels like I’m getting value for money.
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“The Letting Game have let our rental property twice now ......”

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Dec 11,2017
Minithumbup
By: 'Nigel'
Dec 11,2017
0 people found
this helpful
The Letting Game have let our rental property twice now and we are in discussions already about year 3. I found Ben Giles to be very knowledgeable and confident and we like the service very much. We will continue to let our property with them because ...
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Comment on agent fees
Reasonable and as expected.
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“Very pleased with the service provided. Prompt response, efficient valuation ......”

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Dec 06,2017
Minithumbup
By: 'Chris'
Dec 06,2017
0 people found
this helpful
Very pleased with the service provided. Prompt response, efficient valuation process. Property rented within 24hrs. Excellent communication throughout. Highly recommended....
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Comment on agent fees
Very reasonable
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“The Letting Game has come on in leaps and bounds ......”

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Dec 05,2017
Minithumbup
By: 'Robicer'
Dec 05,2017
0 people found
this helpful
The Letting Game has come on in leaps and bounds in recent years to become one of if not the leading letting agency in Bristol when so many others arrive at sunrise and are gone by sunset. All members of staff are friendly, smart, professional ...
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Comment on agent fees
Very reasonable
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“Excellent all-round portfolio-management service, from investment acquisition, tenant-finding and setting ......”

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Dec 05,2017
Minithumbup
By: 'VLS'
Dec 05,2017
0 people found
this helpful
Excellent all-round portfolio-management service, from investment acquisition, tenant-finding and setting up for first let, through to full management of the tenancies from check-in on day one to check-out when the tenancy ends. Seamless hand-overs between tenancies, too. Wouldn't be fair for me to select individuals ...
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Comment on agent fees
Very reasonable, and they're prepared go the extra mile to keep me and my tenants happy.
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“Excellent all-round portfolio-management service, from investment acquisition, tenant-finding and setting ......”

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Dec 05,2017
Minithumbup
By: 'VLS'
Dec 05,2017
0 people found
this helpful
Excellent all-round portfolio-management service, from investment acquisition, tenant-finding and setting up for first let, through to full management of the tenancies from check-in on day one to check-out when the tenancy ends. Seamless hand-overs between tenancies, too. Wouldn't be fair for me to select individuals ...
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Comment on agent fees
Very reasonable, and they're prepared go the extra mile to keep me and my tenants happy.
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“Samantha & the team have always been very helpful and responded ......”

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Nov 30,2017
Minithumbup
By: 'Dawn'
Nov 30,2017
0 people found
this helpful
Samantha & the team have always been very helpful and responded quickly to any queries. We have let three properties with them now and they continue to find us good tenants. Definitely the best experience we've had with agents! Dawn Hopkins...
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Comment on agent fees
Good value
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“Absolutely fantastic! Wouldn't use anyone else. Great communication and very ......”

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Nov 30,2017
Minithumbup
Staff profile picture
Samantha
By: 'Andy'
Nov 30,2017
0 people found
this helpful
Absolutely fantastic! Wouldn't use anyone else. Great communication and very trustworthy. They always go above and beyond to help in anyway possible....
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Comment on agent fees
Very well priced and great value.
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“I have been renting for a couple of years with ......”

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Nov 23,2017
Minithumbup
By: 'Antonino'
Nov 23,2017
0 people found
this helpful
I have been renting for a couple of years with the letting game and would not think about going anywhere else! One of the main winning attributes of the letting game is Bens friendly and professional approach, he is always happy to answer questions and ...
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“Many thanks to Ben and team for their help with ......”

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Nov 22,2017
Minithumbup
By: 'Nita'
Nov 22,2017
0 people found
this helpful
Many thanks to Ben and team for their help with letting my property. As a new landlord, it has been great to have such an efficient and friendly team to guide me through the process. Everyone has been brilliant in answering questions. Thank you!...
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“We have been working with the Letting Game for several ......”

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Nov 15,2017
Minithumbup
By: 'Peter'
Nov 15,2017
0 people found
this helpful
We have been working with the Letting Game for several years & have always found them very professional in all apects of the letting process...
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“Very professional, prompt, in my opinion gave an accurate valuation, ......”

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Nov 14,2017
Minithumbup
By: 'Private'
Nov 14,2017
0 people found
this helpful
Very professional, prompt, in my opinion gave an accurate valuation, let the property within 48 hours and handled all paperwork thereafter with speed, efficiency and accuracy. I for one will certainly use again. Excellent....
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Comment on agent fees
Very reasonable.
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“Anna has done a great job managing a couple of ......”

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Nov 09,2017
Minithumbup
By: 'Andrew'
Nov 09,2017
0 people found
this helpful
Anna has done a great job managing a couple of my properties and I would be happy to recommend The Letting Game to others. Given the good experience I have had so far I am moving some other properties over to them that were previously ...
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Comment on agent fees
Fees are typical of others in area I think.
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“I have been using the Letting Game for a number ......”

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Nov 08,2017
Minithumbup
By: 'Gerlando'
Nov 08,2017
0 people found
this helpful
I have been using the Letting Game for a number of years now and can't fault the service at all. Ben, Maya and Harry are all extremely organised and courteous. I have used other letting agents and nothing comes close to the experience with the ...
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Comment on agent fees
Good
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“The Letting Game have successfully let 2 of my Bristol properties. ......”

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Nov 08,2017
Minithumbup
By: 'Jeff'
Nov 08,2017
0 people found
this helpful
The Letting Game have successfully let 2 of my Bristol properties. I have been pleased with their professionalism throughout the process. Both properties were let within 10 days in November which is traditionally a rather slow period for letting properties....
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Comment on agent fees
The Letting Game's fees are very competitive and saved me a considerable sum.
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“Really good service.Staff members were very helpful with any ......”

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Nov 07,2017
Minithumbup
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Alex
By: 'Kyrie'
Nov 07,2017
0 people found
this helpful
Really good service. Staff members were very helpful with any queries we had and helped us with any problems along the way. Very quick to respond to any questions....
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Comment on agent fees
Good
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“Very responsive and helpful. I live in Australia and whenever ......”

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Nov 06,2017
Minithumbup
By: 'Brad'
Nov 06,2017
0 people found
this helpful
Very responsive and helpful. I live in Australia and whenever i send Anna an email she has always responded overnight for me. She has been really helpful organising quotes for repair work and following up phoning contractors with our questions. When i'm stuck on the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents

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