The Letting Game
4.9/5, 805 reviews
95% recommended
95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ... show more The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.

We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.

Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.

We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.

We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.

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Latest Reviews

 View all Reviews 805
Featured Review
a
reviewed by 'Raghav'
“Finding a house in the Bristol market was quite challenging, but the team at The Letting Game made the process ......”
Featured Review
a
reviewed by 'Jane'
“We have had great advice and support - not only are we happy with the service from Tracy and The ......”
Featured Review
a
reviewed by 'Imogen Pollock'
“Amy Payne is a thoughtful, informative and friendly letting agent.She has made my Bristol flat hunting experience much smoother ......”
Featured Review
a
reviewed by 'Abigail'
“Taylor was fantastic and so friendly when she was explaining everything to me, as a new landlord she made the ......”
Featured Review
a
reviewed by 'Stuart'
“Securing a tenancy with the Letting Game has been easy and efficient. Amy was responsible for the property viewings and ......”
29th Oct 2024
reviewed by 'Amirah'
“Very responsive letting agent, staff are very friendly. Amy went above and beyond when showing the property and answering questions....”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 95% 98% £400 £5,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
305 7 429 31 2 1 2 0 24 4
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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The Letting Game Branches (view all 3)
Clifton, BS8
Harbourside, BS1
Henleaze, BS9
Featured Review
a

“Finding a house in the Bristol market was qui......”

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Sep 09,2024
Minithumbup
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Amy
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Tracy
By: 'Raghav'
Sep 09,2024
0 people found
this helpful
Finding a house in the Bristol market was quite challenging, but the team at The Letting Game made the process incredibly smooth and stress-free. I'd like to take this opportunity to express my sincere gratitude to everyone involved for making the experience so easy as ...
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Featured Review
a

“We have had great advice and support - not on......”

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Aug 29,2024
Minithumbup
By: 'Jane'
Aug 29,2024
0 people found
this helpful
We have had great advice and support - not only are we happy with the service from Tracy and The Letting Game, our tenants have also appreciated The Letting Game's professional and friendly service....
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Featured Review
a

“Amy Payne is a thoughtful, informative and fr......”

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Aug 23,2024
Minithumbdown
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Amy
By: 'Imogen Pollock'
Aug 23,2024
0 people found
this helpful
Amy Payne is a thoughtful, informative and friendly letting agent. She has made my Bristol flat hunting experience much smoother than I was expecting it to be. I would recommend her and the company to any of my friends/ colleagues....
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Featured Review
a

“Taylor was fantastic and so friendly when she......”

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Jul 31,2024
Minithumbup
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Taylor
By: 'Abigail'
Jul 31,2024
0 people found
this helpful
Taylor was fantastic and so friendly when she was explaining everything to me, as a new landlord she made the whole process very easy. Would really recommend the letting game for their clear communication, speed of work and friendliness....
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Featured Review
a

“Fast and friendly service!...”

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Aug 01,2024
Minithumbup
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Amy
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Emily
By: 'Stuart'
Aug 01,2024
0 people found
this helpful
Securing a tenancy with the Letting Game has been easy and efficient. Amy was responsible for the property viewings and the initial stages of securing the tenancy, and Emily took over with the admin/referencing after the holding deposit was paid. Both Amy and Emily ...
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“Helpful and friendly...”

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Apr 12,2018
Minithumbup
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Samantha
By: 'Saadiyah'
Apr 12,2018
0 people found
this helpful
Ben Giles was professional and prompt with his responses. Managed to get a tenant within my time scale. Have been using Ben again for new tenant....
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Comment on agent fees
The administration department could improved if there's less a single point of contact.
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“Honest, Decent and Reliable...”

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Apr 12,2018
Minithumbup
By: 'Natasha'
Apr 12,2018
0 people found
this helpful
I am a Landlady in Bristol and one of the most important things is to get the right tenant. Ben and his colleagues have always found good tenants. Ben has an excellent, friendly, approachable and professional manner. I didn't think I would ever say this ...
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Comment on agent fees
They have a simple and easy to follow fee structure and they are competitive.
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“Excellent service...”

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Apr 12,2018
Minithumbup
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Samantha
By: 'Sue'
Apr 12,2018
0 people found
this helpful
Ben and the staff at henleaze have been extremely professional, always keeping me up to date on the lettings progress and finding suitable tenants for my properties. I can recommend them as agents and will use them again. They were always polite and helpful when ...
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Comment on agent fees
Agents fees are reasonable. I have used other agents and paid more for a less than satisfactory service. I believe they are worth the money.
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“Renting for the first time...”

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Apr 11,2018
Minithumbdown
By: 'Holly'
Apr 11,2018
0 people found
this helpful
The Letting Game was great at making my moving into my first rented apartment as smooth as possible. The team were friendly and clear in every part of the process. Georgia was lovely to work with....
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Comment on agent fees
Their fees are very expensive, especially compared to some other agencies, but they were lovely to work with and I have no complaints.
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“Fantastic service...”

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Apr 11,2018
Minithumbup
By: 'Skiff'
Apr 11,2018
0 people found
this helpful
I am a landlady and a first time user of The Letting Game. I cannot speak highly enough of them. They are professional, friendly and efficient. Ben Giles has been an absolute pleasure to deal with and he and his team (notably Chloe Raw) have ...
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Comment on agent fees
Fair - in line with other letting agents.
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“Really helpful and approachable. Thank you for going the extra mile and waiting for me when I turned up at the wrong address....”

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Apr 11,2018
Minithumbup
By: 'Gareth'
Apr 11,2018
0 people found
this helpful
I was very happy with the customer service as mentioned above. I am new to Bristol and found Georgia and the team very helpful with great channels of communication....
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Comment on agent fees
I rent a relatively cheap place so the fees were easily earned.
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“1 Bayswater Ave...”

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Apr 10,2018
Minithumbup
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Alex
By: 'IH'
Apr 10,2018
0 people found
this helpful
The guys made this as painless as possible. I would have preferred to have seen the AST in advance of signing, however, everything was in order and I am very happy with the service so far....
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Comment on agent fees
Good
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“The Letting Game Review...”

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Apr 03,2018
Minithumbup
By: 'Betty'
Apr 03,2018
0 people found
this helpful
I have found all staff at the Letting Game, most helpful from the first phone call making an enquiry about letting my house right through to finding a tenant. They talked me through their processes in a clear way and gave me all the information ...
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Comment on agent fees
Good value for money.
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“Bonnie and Anna...”

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Apr 01,2018
Minithumbup
By: 'Dan'
Apr 01,2018
0 people found
this helpful
Bonnie takes a great personal approach to her service and has gone out of her way a couple of times now in dealing with building management to resolve issues that have sometimes been out of her hands. She responds quickly to any questions raised and ...
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Comment on agent fees
This is only my first property in the Bristol area but from the little I've seen the agency fees look to be about average across the competition.
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“Letting Game...”

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Mar 29,2018
Minithumbup
By: 'Ted'
Mar 29,2018
0 people found
this helpful
The Letting Game have been excellent throughout the process of moving in to our property and into the initial phase of our tenancy. Our references and paperwork were sorted within the week, despite having a very long lead time on the move (two months). Leading ...
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Comment on agent fees
The fees were expensive, however I'd rather pay a little more for a better service, which is what we have received.
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“Excellent service...”

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Mar 28,2018
Minithumbup
By: 'ArnosSt'
Mar 28,2018
0 people found
this helpful
We have been very happy with the excellent way in which The Letting Game, and in particular Anna Sage, manage our house in Bristol. We live in Sydney and therefore its really important to us that the property is well looked after, and any problems ...
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“Fast at reacting. Tip Top. Better then the rest...”

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Mar 28,2018
Minithumbup
By: 'Power10'
Mar 28,2018
0 people found
this helpful
In the very short time i've dealt with the Letting Game, Bonnie has been exceptional when dealing with some 'minor' niggles me and my flatmate have had since newly moving in to a flat. Cant stress enough, especially when compared to previous lettings agents. The ...
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“Excellent service...”

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Mar 28,2018
Minithumbup
By: 'Nita'
Mar 28,2018
0 people found
this helpful
I am a new landlord, and it is extremely helpful having Bonnie and team manage my property. They have been excellent at responding promptly to queries and concerns. It has been reassuring to know that my property is being looked after well. Thank you!...
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“Great company to work for as a trades person...”

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Mar 28,2018
Minithumbup
By: 'Pass'
Mar 28,2018
0 people found
this helpful
We work very closely with a superb team on the letting side, including Anna, Bonnie and Vicki, we work as a great team, all are great at communicating which I believe to be key, to a great business, so this helps us both to providing ...
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“Tenant Review...”

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Mar 28,2018
Minithumbup
By: 'Hannah'
Mar 28,2018
0 people found
this helpful
Bonnie has been very helpful during my tenancy in relation to maintanence requests. She has been prompt to contact us about the issue and to sort out a contractor and always follows up to see if the work was carried out to our standard. Overall ...
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“Prompt and Competitive...”

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Mar 28,2018
Minithumbup
By: 'Theresa'
Mar 28,2018
0 people found
this helpful
After reviewing various agents I chose The letting Game! Ben in particular has been extremely helpful and efficient, They where very prompt in dealing with my let....
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Comment on agent fees
Very pleased paid more with the last agent I used!
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“Satisfied...”

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Mar 28,2018
Minithumbup
By: 'Colin'
Mar 28,2018
0 people found
this helpful
Having lived in my property my situation changed and needed to rent it out which I was very nervous about after watching all these tv programs tenants from hell ect!! I contacted the letting game and my mind was put at rest after a meeting ...
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“Punctual, professional and reliable...”

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Mar 28,2018
Minithumbup
By: 'Deepesh'
Mar 28,2018
0 people found
this helpful
We have been staying at Linden Court for a little over 3 months now and our experience with the staff at the Henleaze office of the letting game, in particular Anna Sage and Bonnie Patterson has been fantastic. Any damages or maintenance related issues are dealt ...
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“Great Service...”

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Mar 28,2018
Minithumbup
By: 'Kevin'
Mar 28,2018
0 people found
this helpful
Letting Game have provided me excellent service. Bonnie always keeps me up to date and is patient and informative on all lines of communication. They go the extra mile in communicating with my tenants and always keep me in the loop....
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“First class customer service...”

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Mar 23,2018
Minithumbup
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Jack
By: 'Steven'
Mar 23,2018
0 people found
this helpful
Experienced team with great individuals to help let my property. Any questions are always answered and my property is always filled before the previous tennant leaves. A wealth of experience from day 1 which was over 8 years ago! This has made my life so much easier :)...
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Comment on agent fees
Very good, below average rates
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“Good at dealing with my neurosis!...”

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Mar 23,2018
Minithumbup
By: 'Very'
Mar 23,2018
0 people found
this helpful
I have a lovely flat in Bristol which I lived in for a number of years - then situations changed and I decided to rent it out. Frankly it was a very scary moment to rent out somewhere that I'd lavished love on. I wanted ...
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Comment on agent fees
No comment really. I elect to have the most expensive plan but I consider it great value for the service I get - and it means that experts are doing the jobs that I wouldn't have a clue how to do!
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“A new landlord's experience- very pleased...”

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Mar 23,2018
Minithumbup
By: 'Gail'
Mar 23,2018
0 people found
this helpful
I have been highly satisfied with my dealings with The Letting Game and Ben Giles and his team. A very professional approach, responsive, and they do what they say they will!...
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Comment on agent fees
Fees seem appropriate for the task .
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“Letting Game's Anna Sage...”

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Mar 23,2018
Minithumbup
By: 'Ally'
Mar 23,2018
0 people found
this helpful
Anna is a thoroughly excellent agent, even though I am scatterbrained landlady. Any problems with my property get sorted swiftly, and I can always rely on a prompt reply. Highly recommended....
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Comment on agent fees
The fees seem fair compared to the local market.
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“Best Game in Town!...”

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Mar 23,2018
Minithumbup
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Claire
By: 'Mrs'
Mar 23,2018
0 people found
this helpful
Everyone at The Letting Game does a splendid job taking care of my properties, but right now I'd like to sing the praises of these two ladies. Bonnie is currently working very hard, helping me to manage a complicated schedule of repair works that would ...
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Comment on agent fees
Very reasonable.
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“Letting of 40 Queensdown gardens...”

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Mar 20,2018
Minithumbup
By: 'Steve'
Mar 20,2018
0 people found
this helpful
From the first meeting with Ben I knew the letting game were the right company to help me let my property. When I first met with Ben he explained the whole process and made the whole thing extremely easy for me. For a first time ...
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Comment on agent fees
Good
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“Flat let...”

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Mar 19,2018
Minithumbup
By: 'Great'
Mar 19,2018
0 people found
this helpful
Ben has let my flat 3 times in a highly efficient and competitive manner in terms of fees. He always gets a great rent....
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Comment on agent fees
always fair and reasonable.
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“Very efficient-very professional...”

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Mar 19,2018
Minithumbup
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Jack
By: 'Chris'
Mar 19,2018
0 people found
this helpful
I recently got back into the 'letting game' and asked Jack and Ben to find me a tenant. Having a brand new property in the centre I wanted to find just the right tenant but in a timely manner. This company gave fantastic advice, acted ...
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Comment on agent fees
You pay for a professional service. Simples
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“Ben is not only down to earth but professional at ......”

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Jan 29,2018
Minithumbup
By: 'Ryan'
Jan 29,2018
0 people found
this helpful
Ben is not only down to earth but professional at the same time and is happy to drop you a phone call when needed, always feels like he gets to know the agent properly!...
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“I have recently engaged The letting game to manage my ......”

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Jan 19,2018
Minithumbup
By: 'Jax'
Jan 19,2018
0 people found
this helpful
I have recently engaged The letting game to manage my properties in Bristol. The process from my previous agent has gone reasonably smoothly, considering the previous agent gave very little help towards this. Ben has been attentive during the procedure and very helpful. I am ...
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good
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“Anna is friendly and efficient, sorting out ongoing issues other ......”

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Jan 13,2018
Minithumbup
By: 'Alison'
Jan 13,2018
0 people found
this helpful
Anna is friendly and efficient, sorting out ongoing issues other staff didn't manage to fix. She is very re-active and returns calls and gives updates when she promises. I have confidence that my property is in safe hands....
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Comment on agent fees
Confidence has been restored through Anna's care and efficiency and I am happy to pay my fee for the standard of service she has given.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents

Awards won by The Letting Game

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