The Letting Game
4.9/5, 805 reviews
95% recommended
95% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.We start with people, bringing the very ... show more The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.

We start with people, bringing the very best tenants to our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.

Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.

We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.

We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.

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Latest Reviews

 View all Reviews 805
Featured Review
a
reviewed by 'Raghav'
“Finding a house in the Bristol market was quite challenging, but the team at The Letting Game made the process ......”
Featured Review
a
reviewed by 'Jane'
“We have had great advice and support - not only are we happy with the service from Tracy and The ......”
Featured Review
a
reviewed by 'Imogen Pollock'
“Amy Payne is a thoughtful, informative and friendly letting agent.She has made my Bristol flat hunting experience much smoother ......”
Featured Review
a
reviewed by 'Abigail'
“Taylor was fantastic and so friendly when she was explaining everything to me, as a new landlord she made the ......”
Featured Review
a
reviewed by 'Stuart'
“Securing a tenancy with the Letting Game has been easy and efficient. Amy was responsible for the property viewings and ......”
29th Oct 2024
reviewed by 'Amirah'
“Very responsive letting agent, staff are very friendly. Amy went above and beyond when showing the property and answering questions....”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 95% 98% £400 £5,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
305 7 429 31 2 1 2 0 24 4
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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The Letting Game Branches (view all 3)
Clifton, BS8
Harbourside, BS1
Henleaze, BS9
Featured Review
a

“Finding a house in the Bristol market was qui......”

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Sep 09,2024
Minithumbup
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Amy
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Tracy
By: 'Raghav'
Sep 09,2024
0 people found
this helpful
Finding a house in the Bristol market was quite challenging, but the team at The Letting Game made the process incredibly smooth and stress-free. I'd like to take this opportunity to express my sincere gratitude to everyone involved for making the experience so easy as ...
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Featured Review
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“We have had great advice and support - not on......”

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Aug 29,2024
Minithumbup
By: 'Jane'
Aug 29,2024
0 people found
this helpful
We have had great advice and support - not only are we happy with the service from Tracy and The Letting Game, our tenants have also appreciated The Letting Game's professional and friendly service....
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Featured Review
a

“Amy Payne is a thoughtful, informative and fr......”

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Aug 23,2024
Minithumbdown
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Amy
By: 'Imogen Pollock'
Aug 23,2024
0 people found
this helpful
Amy Payne is a thoughtful, informative and friendly letting agent. She has made my Bristol flat hunting experience much smoother than I was expecting it to be. I would recommend her and the company to any of my friends/ colleagues....
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Featured Review
a

“Taylor was fantastic and so friendly when she......”

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Jul 31,2024
Minithumbup
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Taylor
By: 'Abigail'
Jul 31,2024
0 people found
this helpful
Taylor was fantastic and so friendly when she was explaining everything to me, as a new landlord she made the whole process very easy. Would really recommend the letting game for their clear communication, speed of work and friendliness....
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Featured Review
a

“Fast and friendly service!...”

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Aug 01,2024
Minithumbup
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Amy
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Emily
By: 'Stuart'
Aug 01,2024
0 people found
this helpful
Securing a tenancy with the Letting Game has been easy and efficient. Amy was responsible for the property viewings and the initial stages of securing the tenancy, and Emily took over with the admin/referencing after the holding deposit was paid. Both Amy and Emily ...
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“Rented A Flat...”

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Mar 03,2020
Minithumbup
By: 'Kishalay'
Mar 03,2020
0 people found
this helpful
I rented my flat through The Letting Game, and they made it a very smooth process for me. They worked around my schedule, and promptly answered any queries I had. Overall, it was a very pleasant experience....
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“Ben was brilliant,...”

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Feb 28,2020
Minithumbup
By: 'David'
Feb 28,2020
0 people found
this helpful
Ben was brilliant, he did everything he said he would. After a poor experience with our previous letting agents Ben was a breath of fresh air. Everything Ben said he would do he did and we are extremely impressed....
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“The Letting Game have been managing our stude......”

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Jan 17,2020
Minithumbup
By: 'Wendy'
Jan 17,2020
0 people found
this helpful
The Letting Game have been managing our student house for 18 months. Ben and his team go out of their way to help with marketing advice and day to day management. Before we bought the property, Ben shared his expertise and gave us confidence to proceed ...
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“Would recommend...”

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Jan 15,2020
Minithumbup
By: 'Huw'
Jan 15,2020
0 people found
this helpful
As a landlord that has used two other letting agencies in the past, I can say that The Letting Game were by far the most responsive and attentive. Additionally, Ben was very quick to prepare and finalise the marketing of the property, while Tia dealt ...
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“GeorgiaThank you very much for the superb s......”

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Jan 06,2020
Minithumbup
By: 'Vince'
Jan 06,2020
0 people found
this helpful
Georgia Thank you very much for the superb service you gave us when you helped us find our flat Another company in Bristol with the initial S H could do with your professionalism !...
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“I have found this to be a great company offer......”

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Dec 15,2019
Minithumbup
By: 'David'
Dec 15,2019
0 people found
this helpful
I have found this to be a great company offering a first class service in an otherwise variable field. Ben is very helpful indeed....
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“By far the worst letting agency I have dealt ......”

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Dec 09,2019
Minithumbdown
By: 'C'
Dec 09,2019
1 people found
this helpful
By far the worst letting agency I have dealt with. They seem dedicated to getting as much money as possible for the landlords, and doing a bare minimum for tenants. We have had a catalogue of problems with the property, the agency have used unreliable ...
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“Efficient and Professional...”

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Dec 03,2019
Minithumbup
By: 'Victoria'
Dec 03,2019
0 people found
this helpful
The team at The Letting Game were efficient and professional and let our property very quickly to ideal tenants. We will be using The Letting Game to find tenants for our other properties and have no hesitation i recommending them....
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“Horrible...”

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Nov 12,2019
Minithumbdown
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Alex
By: 'Le'
Nov 12,2019
0 people found
this helpful
Quelle entreprise remplie d'incompétents et d'ignorants. Aucune conscience professionnelle , aucune communication, des frais EXORBITANTS pour un travail si médiocre . On a meme du menacer de poursuite judiciaire pour récupérer notre argent . Votre agence est une honte, et j'espère que vous ...
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“Elizabeth has been very helpful and friendly.......”

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Nov 04,2019
Minithumbup
By: 'Paula'
Nov 04,2019
0 people found
this helpful
Elizabeth has been very helpful and friendly. I have found in the past that staff in this type of industry can be very aloof and unfriendly I always think that when you are providing a service, good manners and a pleasant personality go a long ...
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“Very professional and speedy service....”

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Nov 01,2019
Minithumbup
By: 'Robbie'
Nov 01,2019
0 people found
this helpful
Very professional and speedy service. Our property was let within 2 days of going on the market. Would definitely recommend The Letting Game...
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“Tia has been excellent throughout and very he......”

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Nov 01,2019
Minithumbup
By: 'Michael'
Nov 01,2019
0 people found
this helpful
Tia has been excellent throughout and very helpful and friendly and knowledgeable, the whole process has been great!! Thank you...
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“My experience with The Letting Game was amazi......”

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Oct 31,2019
Minithumbup
By: 'James'
Oct 31,2019
0 people found
this helpful
My experience with The Letting Game was amazing. Especially working with Tia. She was a great commuicator and very supportive through the whole process, especially during what was a difficult time. Having used plenty of agencies in the past I can hand on heart say ...
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“By far the best letting agent we have used. As ......”

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Oct 31,2019
Minithumbup
By: 'Laura'
Oct 31,2019
0 people found
this helpful
By far the best letting agent we have used. As a small family business with a large property portfolio, we need a quick, reliable and professional service and The Letting Game provide that and more. Great communication from all the team. Mainly deal with Ben ...
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“Matt has been really professional, helpful, a......”

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Oct 31,2019
Minithumbup
By: 'Nadia'
Oct 31,2019
0 people found
this helpful
Matt has been really professional, helpful, and friendly whenever I've contacted The Letting Game in regards to viewings and applying to rent a property. He was also very knowledgeable about the property when viewing it and could answer my questions. He has been swift in ...
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“This agency is quite different from the rest ......”

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Oct 30,2019
Minithumbup
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Claire
By: 'Matt'
Oct 30,2019
0 people found
this helpful
This agency is quite different from the rest of its cadre. There is nothing hidden in the smallprint, nor do there appear to be unreasonable charges for insignificant tasks. Communications with me as a landlord are strong and I feel the charges are reasonable for ...
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“Beth was very quick to answer all my question......”

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Oct 29,2019
Minithumbup
By: 'Kara'
Oct 29,2019
0 people found
this helpful
Beth was very quick to answer all my questions and get back to me in a very reasonable amount of time! She was great!...
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“The Letting Game - Excellent service all round......”

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Oct 29,2019
Minithumbup
By: 'Simon'
Oct 29,2019
0 people found
this helpful
My previous experience with Letting agents had not been positive but Im delighted to say The Letting Game provided excellent service throughout the Let of my property in Bristol. Mel and the team were great to work with being both friendly and efficient. I would ...
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“Maya and Tia have sorted 2x tenants for me. ......”

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Oct 29,2019
Minithumbup
By: 'Howzer'
Oct 29,2019
0 people found
this helpful
Maya and Tia have sorted 2x tenants for me. They are both excellent, efficient and highly professional. Pleasure to deal wih them both 5/5....
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“Great service been using this company for yea......”

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Oct 28,2019
Minithumbup
By: 'Alex'
Oct 28,2019
0 people found
this helpful
Great service been using this company for years. They always find me great tenants. Would recommend them to anyone without hesitation....
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“Great Service...”

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Oct 28,2019
Minithumbup
By: 'Caroline'
Oct 28,2019
0 people found
this helpful
Professional and efficient. No issues, got the property let in no time. Always there to help. Huge thanks to The Letting Game Team....
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“Good service...”

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Oct 25,2019
Minithumbup
By: 'PetervWheeler'
Oct 25,2019
0 people found
this helpful
i chose TLG over other agents because of their friendly, positive attitude. I was not disappointed, and even though there was a change of staff, the excellent service continues....
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“As a new landlord, I've appreciated the frien......”

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Oct 25,2019
Minithumbup
By: 'Tony'
Oct 25,2019
0 people found
this helpful
As a new landlord, I've appreciated the friendly, professional service I've experienced, both with Katie and other members of the team. Nice work all of you!...
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“Matt was a great help with finding this prope......”

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Oct 25,2019
Minithumbup
By: 'Eleanor'
Oct 25,2019
0 people found
this helpful
Matt was a great help with finding this property and guiding us through the process! The staff were always very kind and understanding. Many Thanks...
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“Excellent letting service with impeccable professionalism...”

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Oct 22,2019
Minithumbup
By: 'Niamh'
Oct 22,2019
0 people found
this helpful
Excellent team of professional individuals. Efficient, contactable, punctual and generally a very slick and great operation. No complaints to be given. Very friendly and easy to talk to. Especially as a first time landlord they are a great company to work with!...
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“5 Star Experience! ?...”

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Oct 22,2019
Minithumbup
By: 'Monika'
Oct 22,2019
0 people found
this helpful
Matt Mealing has been very very helpful! I've sent him numerous emails and called a few times and he always had time to answer my questions. He answered promptly every time. He is very friendly and professional. During the viewing he has shown us everything ...
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“As a new landlord I reviewed the agents offer......”

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Oct 22,2019
Minithumbup
By: 'Brian'
Oct 22,2019
0 people found
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As a new landlord I reviewed the agents offering on allAgents. Selected The Letting Game and found the people to be enthusiastic and knowledgeable, so asked them to list my flat at a rent suggested by them and other agents, and to provide a managed ...
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“Always quick to sort out our problems and get......”

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Oct 21,2019
Minithumbup
By: 'Catherine'
Oct 21,2019
0 people found
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Always quick to sort out our problems and getting things fixed, all maintenance requests have been dealt with in a professional manner and we are happy with the service as well as there's a good communication level between us all...
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“Extremely efficient service so far. Very pro-......”

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Oct 18,2019
Minithumbup
By: 'John'
Oct 18,2019
0 people found
this helpful
Extremely efficient service so far. Very pro-active and helpful when we had questions to be answered. The Letting Game sourced new tenants at short notice and have communicated with us at every stage keeping us up to date with how things are progressing....
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“Flat toilets maintenance...”

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Oct 18,2019
Minithumbup
By: 'Guillaume'
Oct 18,2019
0 people found
this helpful
Our toilets flushing system broke in the morning. I spoke to Katie of the Letting Game just after lunch, and she contacted the landlord. They had a plumber coming the following morning to fix it....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents

Awards won by The Letting Game

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Bristol, BS9



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