55% sales valuation accuracy
63% sales fee satisfaction
No company information
Latest Reviews
View all Reviews 108
7th Jun 2024
reviewed by 'Jossy'
6th Jun 2023
reviewed by 'Danielle'
31st Mar 2023
reviewed by 'Soraya'
2nd Feb 2023
reviewed by 'Landlady'
31st Dec 2022
reviewed by 'Dan'
5th Oct 2022
reviewed by 'Bridget'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 55% | 63% | £162,000 | £900,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 14 | 7 | 49 | 4 | 2 | 1 | 1 | 1 | 21 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Tucker Gardner Branches (view all 5)
Sep 05,2017
Sep 05,2017
4
people found
this helpful
this helpful
Tucker Gardner used to be an excellent agency but sadly it is now appalling. We are landlords and had terrible experiences with them. Experiences with our last tenant could easily be made into a horror story....jail bird, men demanding * and fraudulent attempts to let!! ...
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Comment on agent fees
Probably the same as other agents but by comparison extremely poor service.
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Sep 01,2017
Sep 01,2017
5
people found
this helpful
this helpful
Extremely poor service. Bad experience right from the beginning. They don't return calls, don't reply to emails, and don't provide the information you need. An absolute nightmare! I saw the previous bad reviews but still decided to go with them because we were desperate to ...
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Comment on agent fees
The service is not worth the fee paid.
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Aug 16,2017
Aug 16,2017
7
people found
this helpful
this helpful
I do not wish to make a personal attack on Yvette. The lamentable experience I have had over six years of Tucker Gardner's management of our property is almost certainly a reflection of the wider organisation.
Although I paid over £1000 annually for their 'management' I ...
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Comment on agent fees
Exorbitant given the scant amount they did to justify them.
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Aug 18, 2017
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(1)
We are very sorry to hear of your negative experience with us, please could we ask that you contact Mary Crofts, Lettings Branch Manager, 01223 229610, who would be keen to discuss any shortcomings in your experience with you. Kind regards ...
Jul 13,2017
Jul 13,2017
2
people found
this helpful
this helpful
We are buyers and have had horrible experiences with this agency from the start. We found a property online we wanted to view, rang Tucker Gardner up, and they took 3 entire weeks, over 20 phone calls of chasing, and several emails to finally just book a ...
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Jul 13, 2017
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(1)
Firstly, I would like to say I am very sorry that you are not happy with your experience dealing with Tucker Gardner so far. I can assure you that we take any negative feedback very seriously.
I would like to point out that your request to view the property in question was first received on Tuesday 27th June. Unfortunately the sellers were unable to accommodate the times you initially requested, however we were able to confirm an appointment for the 3rd of July, less than a week after the i ...
Jul 06,2017
Jul 06,2017
3
people found
this helpful
this helpful
The worst agency I ever had during my last 3 years in the UK. Guys, I wish you would be smart to check agency reviews on the internet before you start your tenancy.
So here is my advice: RUN AND NEVER COME BACK TO THEM. Scroll ...
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Comment on agent fees
Worst.
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Jun 27,2017
Jun 27,2017
2
people found
this helpful
this helpful
My emails are not responded to, my calls are not returned, I have outlined many problems with the property since moving in in April which have not been acknowledged. I was told that I would be allocated a new property manager 1 month ago because of ...
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Comment on agent fees
Absolute disgrace that we paid £450 in fees and never heard from them again
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Jun 15,2017
Jun 15,2017
6
people found
this helpful
this helpful
I am a military member stationed at RAF Mildenhall, and I worked with TuckerGardner for over a month to try to rent a property in Soham. The entire experience was beyond stressful. I am new to both the military and to England's letting services, so ...
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May 26,2017
May 26,2017
2
people found
this helpful
this helpful
Agents are unhelpful and seem to be biased to foreign applicants. They give false information and then take the fees. We are now stuck and is most likely to be homeless in less than 2 weeks because we already gave our notice as per advise by ...
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Comment on agent fees
Fees are too much for the rubbish service they provide.
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May 27, 2017
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Good morning, I am sorry to hear this and we are keen to sort your grievance as soon as possible, please contact our Branch Manager, Mary Crofts, directly on 01223 229610, who will be more than happy to assist you. Kind regards ...
May 05,2017
May 05,2017
1
people found
this helpful
this helpful
Last one month we are requesting for the garden cleaning for our house as it was not tidy up whe you handover the property to us and you agreed it will be done in 2 or 3 days from the handover. However we made a lots of ...
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May 05, 2017
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We are sorry to hear of your frustration regarding the delayed gardening – it was unfortunate that the extremely rapid turn around between your interest shown and the two working day to move in there after meant that the gardening could not be completed in advance. However, at this time of year, many of the gardening firms are showing some delay so we have now instructed an alternative contractor, who plans to attend to the works on Monday. I hope this leaves you feeling more satisfied. K ...
Apr 21,2017
Apr 21,2017
10
people found
this helpful
this helpful
The worst agent I have ever come across. No notification of the change from Russells to Tucker Gardner. Tucker Gardener staff have been rude on the phone when I can eventually speak to someone. They have been abusive on the phone. If I ever leave ...
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Comment on agent fees
These are the highest fees around. And they do nothing for them!
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Apr 19,2017
Apr 19,2017
8
people found
this helpful
this helpful
This is by far the worst lettings agents I have ever rented with. The service they offer their tenants is horrific. I'm beyond the point of despair with them and now have had to sent a handwritten letter to my landlord explaining how awful things ...
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Comment on agent fees
Extortionate, higheSt fees on the market and they charge for contract renewal
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Apr 20, 2017
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(1)
Good afternoon
We are really sorry to hear of your disappointment with the service you have received. I would like to make sure this is dealt with as soon as possible but am finding it difficult to locate which property your comments relate to as unfortunately I can't see your name or a property address mentioned.
Please could I ask that you contact our Lettings Manager directly at [email protected] who will be on hand to deal with this matter promptly.
Kind ...
Jan 18,2017
Jan 18,2017
9
people found
this helpful
this helpful
AVOID AT ALL COSTS! Tucker Gardner Ely - formally Russells. Horrifically bad customer service in all areas from the very beginning. They do not return phone calls. Emails are very rarely responded too, only usually after sending multiple chasers for any kind of response. No ...
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Comment on agent fees
High admin fees to send out documents which had to be corrected every time!
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Jan 18, 2017
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Thank you for your review. I am sorry to hear that you have experienced problems and we would like the opportunity to discuss these with you so we can ensure better service in future. Please could you contact your local branch and request a copy of the complaints procedure so we can obtain full details and investigate matters for you. Many thanks. ...
Jan 16,2017
Jan 16,2017
3
people found
this helpful
this helpful
We rented with TG for 2 years and having rented for over 16 years in UK cities this is my worst experience yet. Our property manager regularly changed with no communication, they lost our contract and asked to make a copy of ours and lost track of ...
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Comment on agent fees
Extortionate for poor service.
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Jan 17, 2017
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(1)
Hi Sarah I am sorry to hear of the issues you have experienced. If you would like to contact the Cambridge Manager on 01223 350800 we would be more than happy to discuss any problems with you. We do also have formal complaints procedure and I am able to provide this information if you'd like to get in touch. ...
Nov 27,2016
Nov 27,2016
6
people found
this helpful
this helpful
Is the worst agency I have ever had. I had a problem with a wall that is making the property in danger and my health. After two weeks they haven't done anything yet. Not the first time they don't solve a problem and give excuses ...
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Nov 28, 2016
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Thank you for your review. I have checked with the team in Ely and I understand that they are in the process of arranging a second opinion, as the first contractor is not sure of the source of the moisture. Unfortunately, this does take time however they will speak to the second contractor again today to ensure he attends as soon as possible. Please do feel free to call the office if you require a further update. ...
Oct 27,2016
Oct 27,2016
5
people found
this helpful
this helpful
I requested a Saturday viewing appointment and was told that there would be no viewings on that day at all as one of the staff members had an injury. How there is no one else available or more than 1 member of staff on a Saturday ...
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Oct 28, 2016
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(1)
Good afternoon, we have looked into this and can confirm we have an appointment booked for you. We hope this viewing is successful and the property is of interest to you. If you have any further queries please do not hesitate in contacting our Ely Branch directly on 01353 616130. Kind regards ...
Oct 24,2016
Oct 24,2016
6
people found
this helpful
this helpful
First off the fee for letting was astronomical, compared to other letting agents, im not sure what I paid for? I asked several times before moving if I could have the mattress removed, and nobody got back to me whatsoever, I had to set up ...
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Comment on agent fees
Most expensive out of everywhere I looked at, and jog worth it as in my opinion they did nothing, didn't even set up the standing order for rent
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Oct 25, 2016
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(1)
Dear Holly, We are sorry you were dissatisfied with the service you received, please feel free to contact the branch to discuss your concerns and we will be happy to assist. It is worth noting that no third party would be able to amend a standing order on your behalf. Additionally all fees are detailed to clients before confirming they are happy to proceed. Kind regards ...
Jul 09,2016
Jul 09,2016
6
people found
this helpful
this helpful
Best avoided. Set off to a good start with getting the house valued, photographed and listed. But that was that. We were assigned office manager as sales negotiator when trying to sell a house that listed as second most expensive on their list. Their lack ...
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What agent could do to change your mind?
Competitive at 1%, but not the cheapest. Yet, given your experience I'd rate them as massively overpriced.Attached Filesnbsp;
Comment on agent fees
Competitive at 1%, but not the cheapest. Yet, given your experience I'd rate them as massively overpriced.
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Jun 06,2016
Jun 06,2016
2
people found
this helpful
this helpful
I have rented for over 10 years and this is the worst experience yet. By a long way. The poor communication to us as a tenant and internally between the rental management team and sales team is staggering. With no notice and after just a few ...
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Comment on agent fees
Bad in the context of the poor communication and also short tenancy period.
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Jun 06, 2016
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Good morning. Thank you for your comments, unfortunately you do not appear to have provided any contact details. Please contact us directly and we can discuss this further and try to resolve your issues. Kind regards ...
Dec 09,2015
Dec 09,2015
2
people found
this helpful
this helpful
The Agent Jordan was unprofessional during the process, encouraging bidding unilaterally and he was not fair with all parties puting offers forward for this property. He neglected to communicate in writing the offers received along the process, coming across as superficial and partisan. We had ...
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Dec 10, 2015
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Dear Mr James Milner,
Thank you for your comments. I am disappointed that you have not used my feedback as an opportunity to address the issues in you agency and learn from this experience.
My message was not triggered by frustration of losing, it is coming out of frustration of participating in an unfair process, like losing a football match with a corrupted referee, you will be frustrated as well.
It is absolutely not true that your agent/agency has informed us in writing about the offer ...
Dec 07,2015
Dec 07,2015
2
people found
this helpful
this helpful
Staff avoid contact and NEVER return calls.. I really should have looked these cowboys up before letting from them.. Absolutly awful service... MUST AVOID...
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What agent could do to change your mind?
Staff avoid all calls and NEVER call back.. The worst service I have ever come accross!Attached Filesnbsp;
Comment on agent fees
over ‚£400 to do an ‚£8.50 credit check is crazy! I carry these out myself and it takes 15mins!!!
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Dec 07, 2015
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(1)
Thank you for your comment. Please feel free to contact the office and speak to the branch manager if you are unhappy about any aspect of the service, we always welcome feedback and would be keen to resolve any outstanding issues.
In respect of fees, these cover the referencing, administratory costs and significant legal fees to produce a tenancy agreement that protects the tenants interests. We regularly carry out market surveys to ensure our fee remains competetive and it is worth noting t ...
Nov 21,2015
Nov 21,2015
6
people found
this helpful
this helpful
I had a viewing at 2 o clock in Ely but I got there 1 hour earlier (I drove all the way from Kent) waiting outside the house. Until 2.15 nobody showed up so I called them at the office and asked them about it. The lady told ...
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Nov 23, 2015
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Thank you for your comments. We do, of course, take our reputation very seriously and work very hard to ensure a positive experience for our customers. In this instance, we do not have a staff member called 'Kate' so I am unable to make enquiries to see what actually happened. If you had indeed booked a viewing with TuckerGardner and were there on time, then I have no doubt that an agent would have been there to meet you. Sometimes external factors (such as traffic) mean that both ourselves and ...
Oct 11,2015
Oct 11,2015
3
people found
this helpful
this helpful
First of all, this is one of the most expensive agencies I have ever used (high admin and moving out fees, requirement to have professionally cleaned carpets when moving out etc.).
The property was not in a good condition at all when we moved in: ...
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Sep 28,2015
Sep 28,2015
0
people found
this helpful
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The agent promised to deal with issues arising from
a) leaking into the lounge area from outside;
b) failure to secure the door system;
c) failure to ensure a TV service supply to the lounge.
All these issues were not satisfactorily dealt with during the ...
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What agent could do to change your mind?
Nothing they are appalling.Attached Filesnbsp;
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Oct 06, 2015
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Thank you for your review. As we have already sought to explain, the issues you mention were all issues that should be covered by the agents who manage the whole block. Our management was limited to the flat itself so, although we reported your issues each and every time, the block management were not as responsive as we would like. As frustrating for us as it was for you, as we would prefer to get the work completed and allow you to enjoy your tenancy. We were, at your request, not carrying out ...
Aug 25,2015
Aug 25,2015
8
people found
this helpful
this helpful
I have had the misfortune to be a tenant of 2 properties managed by Tucker Gardner. The first was managed by the Cambridge office and the second by the Ely office. Common themes have occured with both. At both properties we have had domestic appliance (dishwasher) ...
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What agent could do to change your mind?
No commentAttached Filesnbsp;
Comment on agent fees
No comment
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Jun 30,2015
Jun 30,2015
0
people found
this helpful
this helpful
Hannah Kahn at the Gt Shelfdord office was extremly helpful in providing crucial admin data which was needed for a dispute with a tenant. Hannah is extremly prompt and efficient in her communications and no doubt an asset to the wider team....
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May 08,2015
May 08,2015
8
people found
this helpful
this helpful
Found them incompetent from start to finish and decided not to take either house because of the attitude of the two girls I dealt with. One viewing, the girl turned up late and with the wrong set of keys. She tried to make it my ...
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What agent could do to change your mind?
The agent could have been polite and respectful. I do not want to hear staff swearing when I am in a professional office with my child. Turning up on time to appointments would at least have been something.Attached Filesnbsp;
Comment on agent fees
When she showed me the fees they were the highest I had seen out of the agents I visited.
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Apr 20,2015
Apr 20,2015
10
people found
this helpful
this helpful
The worst agent and staff I have ever had the misfortune to meet. * the manager is an absolute disgrace. Got annoyed and condescending with me on the phone when I chased for the 6th time in a month for a faulty boiler. I discovered an ...
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Comment on agent fees
Daylight robbery. They did not do half of what they were supposed to do for the fees paid
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Apr 21, 2015
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TuckerGardner are well aware of this tenants' perceived grievances and continue to try and negotiate a fair settlement on behalf of all parties. We are, as always, working within best practice guidelines and will, of course, comply fully with any TDS dispute outcome. The nature of the comments above do not reflect our experience of the tenancy or the end of tenancy procedure. ...
Apr 09,2015
Apr 09,2015
1
people found
this helpful
this helpful
Possibly the worst apartment I've lived at. I've lived in 4 different countries in different apartments, but, this one, which we rented was the worst! We literally
an away from it. The service which these guys provide should be rated among the worst possible which one ...
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Mar 18,2015
Mar 18,2015
0
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Several major problems with the property I rent with 2 others have taken months to resolve. My impression is that it's either an unwillingness to want to assist us, or incompetence; either way their inaction warrants compensation and is causing damage to the property.
One instance ...
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Mar 23, 2015
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TuckerGardner have spoken with this tenant and explained our position. Unfortunately, we act as custodians of the landlords money and are unable to make any decisions regarding expenditure without his authority. Although the tenant understands our dilemma, we do agree that this is of no help to the tenant and we are continuing to do our very best to get all outstanding issues resolved. ...
Jan 09,2015
Jan 09,2015
4
people found
this helpful
this helpful
Arranged 2 viewings a week in advance for a move from the the north east. Agent cancelled both viewings without informing us, in part because they failed to note our details down correctly. Had we not been checking properties online and seen one was de-listed we ...
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What agent could do to change your mind?
Contacted us in good time to cancel an appointment for a let property Contacted us in good time to cancel an appointment due to conflicts with sitting tenants Attempted to accomodate us at second property with late viewing to fit round tenants needs Taken down accurate contact details as given Not lied about using contact details to leave messages that were never left Attempted to contact other branches of Tuckers to locate other suitable properties for us to viewAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
