Tucker Gardner
1.8/5, 108 reviews
19% recommended
55% sales valuation accuracy
63% sales fee satisfaction
No company information

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Latest Reviews

 View all Reviews 108
7th Jun 2024
reviewed by 'Jossy'
“Deany Harris, is an asset to the team, she has shown high professionalism and empathy in her line of work. ......”
6th Jun 2023
reviewed by 'Danielle'
“we have had a brilliant professional services from James, he couldn't be more helpful,, great commination thank you....”
31st Mar 2023
reviewed by 'Soraya'
“Friendly, professional and knowledgable team. The are aware of the property market. Deborah Hunt visited my property. She is very ......”
2nd Feb 2023
reviewed by 'Landlady'
“Worst experience with a letting agent in 20 years of being a landlady.Don't trust them to perform a check-out service ......”
31st Dec 2022
reviewed by 'Dan'
“I recently requested Tuckers estate agents, in Histon to come and value my property. I WISH I HAD NEVER BOTHERED. ......”
5th Oct 2022
reviewed by 'Bridget'
“I went in to Tucker Gardner to ask a few questions about buying a property to let. My questions were ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 55% 63% £162,000 £900,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 14 7 49 4 2 1 1 1 21
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Tucker Gardner Branches (view all 5)
Cambridge, CB2
Ely, CB7
Great Shelford, CB22
Histon, CB4
Saffron Walden, CB10

“Had terrible experience with this company. Al......”

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Dec 03,2019
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By: 'Jim'
Dec 03,2019
4 people found
this helpful
Had terrible experience with this company. Always held rental with the excuse of system issues; hired contractors who did poor quality jobs and charged us a lot of money; nobody came out to take responsibilities when damages made to our property, lots of excuses; play ...
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“I have been dealing with Rachel who has been ......”

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Nov 30,2019
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Rachel
By: 'Neil'
Nov 30,2019
0 people found
this helpful
I have been dealing with Rachel who has been absolutely fantastic in all respects!I will highly recommend Tucker Gardner to all my friends and family!Rachel is a credit to your company??...
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“I would give Tucker Gardner less than a star ......”

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Nov 14,2019
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Lukasz
By: 'I'
Nov 14,2019
7 people found
this helpful
I would give Tucker Gardner less than a star if that were possible. First off, it took forever to get anyone to respond to any problem with the property, no matter how often the problem was reported whether online or through calls. In my second ...
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“Evicted due to false information...”

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Jun 09,2019
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jack
By: 'Sheree'
Jun 09,2019
6 people found
this helpful
We have rented with Tucker & Gardner for over 4 1/2 years now. We have been fighting a section 21 to end the tenancy as the owner was given incorrect information which led to the action. We have now received a court order saying we have to leave. All ...
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“Completely failed to fulfill their property management contractual obligations by ......”

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Jun 05,2019
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By: 'Paul'
Jun 05,2019
5 people found
this helpful
Completely failed to fulfill their property management contractual obligations by carrying out any property inspections on our house whilst we were overseas. Absolutely useless. Avoid at all costs if you want to protect your property investment....
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“Deposit - crooks...”

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Jun 01,2019
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By: 'Olli'
Jun 01,2019
7 people found
this helpful
Be aware that they will by all means get part of your deposit deducted. They don't do necessary repairs, but try to get you to pay for them. They are crooks and cheats....
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Comment on agent fees
Extremely bad
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“Landlord avoid them at all costs !...”

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May 01,2019
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By: 'Isabel'
May 01,2019
10 people found
this helpful
Bunch of dishonest property managers. Very unprofessional, dismissive ,do not respond to emails. They have not done property inspections as agreed. If their contractors do repairs ,it cost 3 times more normal charges . End of tenancy deliberately missed what have been missing or damaged . Do not ...
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“Criminally bad...”

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Apr 25,2019
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By: 'Edward'
Apr 25,2019
4 people found
this helpful
Deeply dishonest and irresponsible company - as you can see in others reviews. On top of their lies, harassment and general disorganisation they also breached GDPR regulators whilst letting to us by sending someone else's contract. Avoid them!...
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“Erratic,...”

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Apr 10,2019
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By: 'Rob'
Apr 10,2019
5 people found
this helpful
Some good agents, but too many deadbeats. Like many other reviewers I had the 'delight' of turning up to a viewing, waiting for the agent to arrive (late) and without keys, thereby wasting my journey and taking time out of the working day. Inventories are ...
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“Excellent...”

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Apr 02,2019
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Alexandra
By: 'Jezza'
Apr 02,2019
0 people found
this helpful
Alexandra has been excellent and I would not hesitate in recommending her. She has a situation, recommends the action to be taken and gets on with it. Things therefore get done with little fuss, which I as a landlord really appreciate....
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Comment on agent fees
Very reasonable
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“Appreciation...”

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Mar 25,2019
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alexandra
By: 'Mrs'
Mar 25,2019
0 people found
this helpful
Work is done professionally and with efficiency, pleased with your performance since looking after our flat. You have been giving us feedback promptly on all issues regarding the flat. We would like to take this opportunity to wishing you all the best and keep up ...
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Comment on agent fees
Good
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“Worse than useless...”

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Mar 17,2019
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Maxine
By: 'tilly'
Mar 17,2019
6 people found
this helpful
Renting with Tucker Gardner is definitely the WORST decision we made. Absolutely do not do it. You have to chase them at least 5 times to get a response to any email, they are hugely incompetent at dealing with tenant issues and lack any common sense. ...
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Comment on agent fees
average
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“NIGHTMARE! Avoid renting with Tucker Gardner!...”

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Oct 28,2018
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By: 'Agnes'
Oct 28,2018
4 people found
this helpful
Rented with TG for 6 years and it was a HORRIBLE experience. They are extremely difficult to get hold of, they will try to make you pay for the repairs they (landlord) should be responsible for or just ignore the issues we reported. When we handed ...
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Comment on agent fees
Fees kind of average I guess but they will have a set of fees when you move in and then you may get a different list of fees when moving out. Check the paperwork!
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“Simply the best...”

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Aug 29,2018
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Tamsin
By: 'Elaine'
Aug 29,2018
0 people found
this helpful
First time at selling a property and was I glad that Tamsin had been allocated to deal with this. She was very professional friendly and kept me informed of everything that was going on. She would call every week with an update even if there ...
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Comment on agent fees
For the service and work that I received I cannot fault the fees it was worth every penny
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“Outstanding...”

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Aug 15,2018
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Jon
By: 'Peter'
Aug 15,2018
1 people found
this helpful
The agent Jon has outstanding local knowledge of the area. Out of 4 tendering estate agents he was the most certain about the market. As it turned out he was absolutely correct about what the market could bear. When the various offers came in he gave ...
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Comment on agent fees
Very reasonable at or just below the average
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“Outstanding...”

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Aug 15,2018
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Jon
By: 'Peter'
Aug 15,2018
1 people found
this helpful
The agent Jon has outstanding local knowledge of the area. Out of 4 tendering estate agents he was the most certain about the market. As it turned out he was absolutely correct about what the market could bear. When the various offers came in he gave ...
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Comment on agent fees
Very reasonable at or just below the average
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“Nightmare...”

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Aug 13,2018
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By: 'Kat'
Aug 13,2018
5 people found
this helpful
I rented a property through Tucker Gardner in Ely 6 years ago. The shower in on-suite was leaking from day 1. We reported the problem at least 5 times and nothing ever got done about it! The boiler broke during our last winter at the property and we ...
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Comment on agent fees
Bad
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“Avoid agency...”

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Jun 14,2018
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By: 'Helena'
Jun 14,2018
6 people found
this helpful
As stated before, is a really unprofessional company and takes a long time to communicate with them. Every time you try to contact them they will pass you to a different agent who have no idea about the issues you have been trying to solve. ...
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“Just don't...”

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Apr 20,2018
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By: 'ZedZed'
Apr 20,2018
7 people found
this helpful
What did they do for their money? End of tenancy and they missed loads of things then tell us how well they've looked after us. Watch tem like hawks, though that'll make you wonder why you're paying for fully managed!...
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Comment on agent fees
Too high
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“Tenant Review...”

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Apr 07,2018
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Maxine
By: 'Ishan'
Apr 07,2018
6 people found
this helpful
Very poorly performing in terms of managing a property on behalf of their landlords. They don't reply to emails and ignore problems reported by tenants. I had a leaking waterpipe first reported in 21 Nov 2017. Following multiple emails, the only time they sent someone to urgently ...
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“Poor services...”

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Mar 22,2018
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By: 'VFournier'
Mar 22,2018
6 people found
this helpful
Very frustrating experience to say the least. They don't reply to emails, ignore problems reported by tenants, say they will carry out inspections every 6 months which they don't do....
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Comment on agent fees
Why are we paying fees when they don't do the job properly?
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“This is by far the worst letting company I have ......”

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Mar 15,2018
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By: 'Unhappy'
Mar 15,2018
4 people found
this helpful
This is by far the worst letting company I have ever encountered. They are rude and dismissive. Tucker Gardner is utterly incompetent and genuinely does not care about their tenants. They are only out for money and nothing more. I have been trying to have ...
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Comment on agent fees
They are paid for absolutely nothing!!! In three years they have never done anything for me. Never!!! When I need a new key to the gate I was told to just go down the the agency that manages the building myself.
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“I wanted to thank Jon who came to view our ......”

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Feb 23,2018
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Jon
By: 'Outstanding'
Feb 23,2018
2 people found
this helpful
I wanted to thank Jon who came to view our property in Longstanton. The whole experience was really simple and from the initial phone call to the valuation the customer services was outstanding. At the evaluation Jon was incredibly professional, complimentary and exceptional in his ...
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“Extremely poor communication regarding whether our application was successful took ......”

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Jan 11,2018
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By: 'E'
Jan 11,2018
5 people found
this helpful
Extremely poor communication regarding whether our application was successful took several phone calls to find out what was happening. Did not return our calls....
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Comment on agent fees
High fees
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“Tucker gardner are very unprofessional agent and have worse customer ......”

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Jan 05,2018
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Deborah
By: 'Gul'
Jan 05,2018
3 people found
this helpful
Tucker gardner are very unprofessional agent and have worse customer service, Me and my husband have booked a viewing for 35 Enniskillen Road this morning at 10.45. We left our offices and went there to view the property. waited there for half hour and try to call ...
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Comment on agent fees
Worse agents, Very unprofessional, very unethical.
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“It all started well by busy, but interesting afternoon filled ......”

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Dec 01,2017
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By: 'First'
Dec 01,2017
1 people found
this helpful
It all started well by busy, but interesting afternoon filled with viewings.But the communication and the customer care was more than disappointing. After placing an offer, they have broken our trust and word.Further more we were not even informed about the sellers decision......
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“Have used Tucker Gardner to manage a rental property for ......”

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Oct 31,2017
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By: 'aidy'
Oct 31,2017
8 people found
this helpful
Have used Tucker Gardner to manage a rental property for several years. They seem to have gone rapidly downhill since I first started to use them and I've experienced the following: 1. Despite being told that the property would be inspected every 6 months the property was ...
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Comment on agent fees
Fees are about average.
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“Never rent anything via this agency!! Our manager never answered ......”

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Oct 08,2017
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Jessica
By: 'Christina'
Oct 08,2017
4 people found
this helpful
Never rent anything via this agency!! Our manager never answered our emails although we had some problems and questions about the property. They charge huge money for everything and they do nothing.. Best avoided....
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“Disgraceful customer service. If you are a seller DON'T USE ......”

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Sep 29,2017
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By: 'Rita'
Sep 29,2017
10 people found
this helpful
Disgraceful customer service. If you are a seller DON'T USE TUCKER GARDNER!!! They don't pass on offers from viewers in an attempt to get a slightly higher offer but you will end up losing potential buyers. Jessica and Elizabeth are both totally useless, are downright ...
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“I have been using TG at Ely for well over ......”

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Sep 13,2017
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Alison
By: 'Steve'
Sep 13,2017
9 people found
this helpful
I have been using TG at Ely for well over a year to manage a property that we have locally The business relationship has been plagued with issue after issue, all of which can be attributed to poor management practice, resulting in poor customer service. ...
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Comment on agent fees
This agents letting fees are certainly on the low side at 6%, but as the old adage says, you get what you pay for.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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