86% lettings valuation accuracy
89% lettings fee satisfaction
About UsTenant Link has been letting in Southampton for over twenty years, we have a philosophy of always putting ourselves in the position of our customers. Which we believe has contributed to our success. We have a portfolio of over five hundred properties, from customers who benefit from our Full ...
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About Us
Tenant Link has been letting in Southampton for over twenty years, we have a philosophy of always putting ourselves in the position of our customers. Which we believe has contributed to our success. We have a portfolio of over five hundred properties, from customers who benefit from our Full Management Service, to those who just want a contract correctly administered.
Our Customers
Through the last decade Tenant Link has let to students, professionals and companies. Successfully managing properties from large six bed houses to small studio flats. Our well trained and motivated staff have been in the forefront of developing better working practices to make sure every customer receives the same high level of service.
Our Working Charter
To always provide a service to our landlords and tenants that is honest and reliable. Providing a good working environment to our staff and to endeavor to be Southampton's finest letting agent.
Tenant Link has been letting in Southampton for over twenty years, we have a philosophy of always putting ourselves in the position of our customers. Which we believe has contributed to our success. We have a portfolio of over five hundred properties, from customers who benefit from our Full Management Service, to those who just want a contract correctly administered.
Our Customers
Through the last decade Tenant Link has let to students, professionals and companies. Successfully managing properties from large six bed houses to small studio flats. Our well trained and motivated staff have been in the forefront of developing better working practices to make sure every customer receives the same high level of service.
Our Working Charter
To always provide a service to our landlords and tenants that is honest and reliable. Providing a good working environment to our staff and to endeavor to be Southampton's finest letting agent.
Latest Reviews
View all Reviews 92
25th Jul 2024
reviewed by 'Rana'
31st Jan 2023
reviewed by 'Notmyname'
20th Sep 2021
reviewed by 'Chris Idoko'
25th Sep 2019
reviewed by 'Anne'
20th Sep 2019
reviewed by 'Ranjeet'
10th Sep 2019
reviewed by 'Brett'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 86% | 89% | £300 | £2,210 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 24 | 0 | 49 | 11 | 0 | 0 | 1 | 0 | 3 | 4 |
Areas covered
- SO15
- SO16
- SO17
- SO18
- SO19
- SO14
- SO53
- SO50
Address
19 London Road
Southampton
Hampshire
SO15 2AE
02380366555
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Apr 25,2017
Apr 25,2017
0
people found
this helpful
this helpful
Jonathon was very helpful at each stage of the process; he gave us a comprehensive description of the house and was very honest with us. Moreover, he was happy to answer any questions we had and provided very good customer service....
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Comment on agent fees
Fees were quite expensive but the service provided was good so it was worthwhile.
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Apr 25,2017
Apr 25,2017
0
people found
this helpful
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Mr Field is a very helpful agent who keeps us informed of issues and responds rapidly when required. His prompt and effective action resolves issues and we do not worry about our property being managed effectively....
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Comment on agent fees
Fees from the agency are reasonable
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Apr 25,2017
Apr 25,2017
1
people found
this helpful
this helpful
I have been with Tenant Link for 14 years and have known Janine for many of those years. She has supported me in a very professional manner and has helped me enormously with all the issues that are faced as one of her landladys, absolute star!
...
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Comment on agent fees
No issues
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Apr 24,2017
Apr 24,2017
0
people found
this helpful
this helpful
Jonathan came out to host a viewing at a house with less than an hour's notice. Knowledgeable about the property and how our payments would work. Has a strong relationship with our landlord so communication is quick and efficient, will discuss potential improvements with the ...
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Comment on agent fees
Fees were reasonable, larger than other agencies deposits but not crazy.
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Apr 24,2017
Apr 24,2017
0
people found
this helpful
this helpful
Tenant Link have been the lettings Agency for my property since September 2014.
I have been extrermely satisfied with the service thay have provided and the professional attitude to both the tenant and the owner.
My first contact with the company was via Janine who I ...
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Comment on agent fees
The fees are very reasonable
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Apr 24,2017
Apr 24,2017
0
people found
this helpful
this helpful
We have always found Janine and her team to be polite and efficient, and to date they have never let us down in the several years we have been with them....
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Comment on agent fees
We have always been able to negotiate with this Agent to agree a mutually acceptable and favourable rate.
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Apr 24,2017
Apr 24,2017
0
people found
this helpful
this helpful
Tenant links and the agent Sunday has been quiet supportive during the entire process from viewing upto handing over keys. Provided all details necessary to make decisions. There was bit of confusion initially around rent, but understand that is about when Landlord communicated. Overall experience ...
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Jan 25,2017
Jan 25,2017
1
people found
this helpful
this helpful
I was notified on the morning of my first booked viewing that they could not find the keys for the property and thought that the contractor still had them. They promised to give me a call back as soon as they had found the keys, ...
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Dec 12,2016
Dec 12,2016
1
people found
this helpful
this helpful
Janine & Jacky were especially helpful and understanding with stressful times of looking for a home. Wonderful and truly lovely people....
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Comment on agent fees
Cheaper in comparison to other agents. Worth looking into
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Oct 25,2016
Oct 25,2016
1
people found
this helpful
this helpful
The service I received was professional and efficient. My needs were met and the friendly staff helped me through the stressful task of finding a place to live. I am more than satisfied with the final result....
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Comment on agent fees
Good
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Yes
Oct 06,2016
Oct 06,2016
1
people found
this helpful
this helpful
Terrible customer service. They will literally try to rob you of your deposit once you move out regardless of how well you look after the property. I suggest you look elsewhere as this firm is not a good one. I promise ....
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Comment on agent fees
Terrible
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Yes
Jul 11,2016
Jul 11,2016
5
people found
this helpful
this helpful
By Far the Best Agent in Southampton! Janine worked extremely hard to find a property for us that met our requirements.
She listened to what we wanted and worked on our behalf to ensure that we only viewed properties that were to our needs. Every ...
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Comment on agent fees
Good! The cheapest fees I found on London Road for residential Lettings.
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Jul 11,2016
Jul 11,2016
5
people found
this helpful
this helpful
Have gone through tenant link for my second year uni accommodation and I am really happy with their service. After being with a letting agent which I will not name for my first year I was very doubtful of this but Tenant link have been ...
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Comment on agent fees
Very affordable
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Jul 02,2016
Jul 02,2016
1
people found
this helpful
this helpful
Just horrendous. Refused to give us the keys until 3.45, (because they were very busy all day they said. Complete fabrication , the office was empty) then an hour before told us the inventory wasn't finished so we couldn't have the keys for a further hour after ...
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What agent could do to change your mind?
Too high for the service. My time is worth more than their service cost me.Attached Filesnbsp;
Comment on agent fees
Too high for the service. My time is worth more than their service cost me.
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Jul 11, 2016
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(1)
Dear Jesse,
Thank you for your review.
I cannot find you as a Tenant with Tenant Link under the name of Jesse Marcel so would be grateful if you could contact me on 02380 366555 to discuss the matter further.
I can confirm that on 1st July we book tenants a time to move in which is suitable for the new tenants at the time of booking, the times are agreed with all new tenants a week prior to move in. I have checked our move in diary to see who moved in at 15:45 and it has given me a proper ...
May 16,2016
May 16,2016
4
people found
this helpful
this helpful
All very professional °Å¸ËœÅ only ever had two problems and both were fixed the same day nothing more to say apart from...thank you...
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Comment on agent fees
As agents fees go good
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May 16,2016
May 16,2016
5
people found
this helpful
this helpful
Tenant Link responded as quickly as possible to emails, were clear on what documentation was required, were friendly to deal with, and got us a flat.
Jon was polite, amicable and easy to talk to....
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Comment on agent fees
Fees were good.
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May 12,2016
May 12,2016
3
people found
this helpful
this helpful
Dishonest to the point of being *. Rented a student house a few years ago, had 5 rooms but only 4 of us, it was suggested that we lie about another person being in the 5th room and 'pull a housing benefit scam' as they put it -we ...
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Comment on agent fees
Bad
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May 12, 2016
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(1)
Good afternoon, We have just received this review through and due to the nature of your complaint we need to address the certain issues as these are actually classed as slander and directly can affect our business.
First and foremost I need to clarify that this complaint is actually for Tenant Link and not an agent with a similar name such as 'Tenant Direct' or 'Lettings Direct'.
These accusations are something I can strictly state would never happen at Tenant Link. We follow strict protocol a ...
Feb 10,2015
Feb 10,2015
4
people found
this helpful
this helpful
I am a landlord with 14 properties in the Southampton area and have been using Tenant Link as my letting agent on a tenant find basis for 13 years During that time we have developed an excellent working relationship based on their professional and friendly approach to ...
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Feb 10,2015
Feb 10,2015
4
people found
this helpful
this helpful
Been with tenant link for around 7 years. Excellent service and never have any major issues under their watch. Viva La Tenant Link!...
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Jun 19,2014
Jun 19,2014
5
people found
this helpful
this helpful
From the moment we bought the property with tenants in situ and Tenant Link managing the property for the previous owners, nothing has been too much trouble for them. I have appreciated their calm and incredibly helpful approach and sensible advice. Compared with the other ...
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Jun 03,2014
Jun 03,2014
5
people found
this helpful
this helpful
Staff are always very welcoming to us as landlords and to the tenants we bring to the office. All the paperwork (credit checks, contracts, references, guarantor forms) are efficiently dealt with. Questions from us and the tenants are answered in full and within a reasonable ...
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Apr 24,2014
Apr 24,2014
5
people found
this helpful
this helpful
Tenant Link have managed the lettings on my Southampton properties for the last 5 years.
In comparison to other agents I have used previously they have always been attentive & been proactive in dealing with any management issues before they escalated & proved more costly.
A friendly & efficient ...
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Apr 14,2014
Apr 14,2014
5
people found
this helpful
this helpful
When I was searching for a house I was struggling as needed something fairly quick and a lot of agents couldn't help. Tenant link however did and the whole process was superb as they handle it all in house which makes it a lot easier. ...
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Mar 26,2014
Mar 26,2014
5
people found
this helpful
this helpful
I have used Tenant Link for all my properties in excess of 12 years and have always found them highly effective in all their dealings with me. Good response time and problem solving capabilities....
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Mar 26,2014
Mar 26,2014
4
people found
this helpful
this helpful
On my first contact with Tenant Link I found them very helpful and patient with the long list of questions I had about renting out my property. I was never kept waiting by them and they also tried to respond quickly to my enquiries. They ...
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Dec 03,2013
Dec 03,2013
1
people found
this helpful
this helpful
Called tenant link 6 times to arrange a viewing for a commercial property. I never haf aby returned valles and was denied a direct line to the person responsible for viewings. I have never dealt with such a cowboy organisation....
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What agent could do to change your mind?
You should all be dismissed with immediate effect. Your totally incompetent.Attached Filesnbsp;
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Mar 25, 2014
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(1)
Dear Steve,
Further to your above comments, I would like to confirm that some of our commercial units are marketed on an advertisement only basis and the particular property that you were interested in was on this scheme. With this service we market the Landlord's properties and all applicants details are passed over to the Landlord's directly. Your details were passed over to the individual owner of the property each time that you contacted us but on this occasion you were not a successful ...
Aug 15,2012
Aug 15,2012
2
people found
this helpful
this helpful
I am a tenant at one of their properties and at the beginning they were great sorted everything out quickly and well but by the end of the tenancy when the viewings started they became terrible. Not only did they just turn up without telling ...
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What agent could do to change your mind?
If they had simply phoned to ask for viewings or texted with 24 hours notice we would be more than willing to comply. It's just their lack of common decency that has caused me to never what to deal with them or put anyone else in this position.Attached Filesnbsp;
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Feb 07,2012
Feb 07,2012
3
people found
this helpful
this helpful
We have recently taken a property through Tenant Link and I must say that they provided a great service for us. Tenant Link went out of their way to show us all of their properties that matched our requirements. . I must admit that Tenant Links ...
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Oct 05,2011
Oct 05,2011
2
people found
this helpful
this helpful
I had quite a lot of problems with the property when I moved in; no shower for over 4 days, the heaters didn't work, and they did not fixed them, however they let me a small electric heater during my tenancy.
I never gave them any ...
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Jun 30,2009
Jun 30,2009
1
people found
this helpful
this helpful
I was a student at the University of Southampton and lived in a tenant link property in my first year and they were fine, landlord was good and helpful and deposit was returned in full. For my final year however they charged as ...
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Jul 14, 2009
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Dear Anthony,
We are sorry you are feeling like this regarding your deposit return.
As you are aware, you and your fellow housemates left the five bedroom house in a terrible condition, and we had tenants moving into the house on the 1st July 2009. We had to employ a cleaner to remove all of your rubbish, food from fridges and freezers, bathrooms and kitchen were left filthy, and bedrooms all needed a good clean! We paid the cleaner the full amount we deducted from your deposit and did'nt ...
Vendor Fees
N/ALandlord Fees
No fees set.Tenant Fees
Permitted payments only Last updated at 21/03/2023, 11:06 AM by Janine GosdenComplaints Procedure
For all complaints, please post to:
Office Manager
19 London Road
Southampton
SO15 2AE
or email the Office Manager on:
[email protected]
Last updated at 10:06 AM 21/03/2023 by Janine Gosden
Office Manager
19 London Road
Southampton
SO15 2AE
or email the Office Manager on:
[email protected]
