Streets Ahead
4.6/5, 1607 reviews
92% recommended
88% sales valuation accuracy
81% sales fee satisfaction
No company information

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Latest Reviews

 View all Reviews 1607
21st Sep 2024
reviewed by 'Margherita'
“Streets Ahead is a terribile letting agency. I pay for full management no dedicated property manager in months. The Tenancy ......”
29th Aug 2024
reviewed by 'Lesley'
“I have have found streets ahead to be the worst agent I have ever had to deal with. They do ......”
6th Nov 2023
reviewed by 'Lukman'
“It was a wonderful experience dealing with Street Ahead, in particular Autumn Bailey and Emma. I have been searching with ......”
5th Jul 2023
reviewed by 'Ant'
“They need to train there staff to be more respectful and polite specially over the phone....”
20th Dec 2022
reviewed by 'Tom'
“Useless and will take everything possible from you. Left us without access to any water for over a week and ......”
15th Dec 2022
reviewed by 'Theresa'
“I am very pleased with the help Gemma gave me when I was looking for a property to rent, very ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 88% 81% £175,000 £777,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
231 37 690 72 178 3 265 2 113 16
Opening Hours
  • Monday: 08:30 - 19:00
  • Tuesday: 08:30 - 19:00
  • Wednesday: 08:30 - 19:00
  • Thursday: 08:30 - 19:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Relocation Agent Network
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Streets Ahead Branches (view all 7)
Coulsdon, CR5
Croydon, CR0
Croydon, CR0
Crystal Palace, SE19
London, SE25
Purley, CR8
South Croydon, CR2

“Streets Ahead have proved to be one of the worst ......”

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Oct 11,2016
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By: 'roger'
Oct 11,2016
10 people found
this helpful
Streets Ahead have proved to be one of the worst companies I've ever had to deal with. We have been renting a property managed by them for almost 3 years now and getting a basic response from them is like getting blood from a stone. They ...
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“Unprofessional, not respectful or helpful. They will argue and fight ......”

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Oct 11,2016
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By: 'Lisaroy'
Oct 11,2016
5 people found
this helpful
Unprofessional, not respectful or helpful. They will argue and fight with you when its their own fault. Just the agency overall is *,save yourself the hassle....
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By: Jonathan Claustres
Oct 11, 2016
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Hi "Lisaroy" I'm sorry you're not happy with the service you received, please call me on my direct line 02087607081 or alternatively please email me to discuss further so I can look into this further and hopefully rectify the problem. We aim to give the best customer service possible so if this is not happening I would like to hear more about it to get this rectified. kind regards Jonathan Claustres Lettings Manager ...

“On Monday I moved into a house let by Streets ......”

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Sep 28,2016
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By: 'David'
Sep 28,2016
8 people found
this helpful
On Monday I moved into a house let by Streets Ahead, and in 20 years of private renting, they have been by far the worst agents I have ever dealt with. They charged me £400 in nebulous fees, some of which were not mentioned until after I'd ...
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By: Lucy Day
Sep 28, 2016
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Dear Mr Haviliand, On behalf of Streets Ahead, I am sincerely sorry that our level of customer service has not met either of our expectations. Our director, Mr O'Hare has been informed of your situation and a senior member of Streets Ahead will be in touch within 24 hours to resolve the issues that you have raised within your review. Please do not hesitate to contact myself if I can be of any further assistance. My email address is: [email protected] Thank you for taking the t ...

“I am writing this review as a disappointed landlord who ......”

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Sep 04,2016
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By: 'Overseas'
Sep 04,2016
11 people found
this helpful
I am writing this review as a disappointed landlord who has had a terrible experience with Streets Ahead. Objectively speaking the letting service is actually decent and efficient , specifically Nick Durkin. However I hope to be doing many landlords a favour by saying DO NOT ...
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Comment on agent fees
Bad given the level of service.
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By: Amir Ghomshei
Sep 05, 2016
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Hello, I am very sorry to hear that our customer service has fallen short. Please can you contact me directly on [email protected] so I can look into this matter further for you. Kind regards Amir ...

“My husband and I are very pleased with the professional ......”

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Aug 31,2016
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By: 'Raquel'
Aug 31,2016
0 people found
this helpful
My husband and I are very pleased with the professional service we received from your company. The exceptional support we received from the staff when we made enquires made the whole process of selling our property easy. At all times the staff was pleasant, courteous ...
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Comment on agent fees
You are given value for the fees charged.
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“Look smart are smart. Total customer focus from start to ......”

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May 26,2016
Minithumbup
By: 'MMG'
May 26,2016
0 people found
this helpful
Look smart are smart. Total customer focus from start to finish - you feel as if you have someone on your side!...
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Comment on agent fees
Standard
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“Typical estate agent approach to winning new customers ie wack ......”

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Jan 05,2016
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Lisa
By: 'Mark'
Jan 05,2016
3 people found
this helpful
Typical estate agent approach to winning new customers ie wack up the prospective rent to win the business then slowly chip the landlord down. Wanted to sign up with them and they change their fees charged depending on whom I am talking to. Also I ...
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What agent could do to change your mind?
Too salesy
Attached Filesnbsp;
Comment on agent fees
Too salesy
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“Streets ahead is the most horrible, terrible service provider, they ......”

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Dec 15,2015
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By: 'sbm'
Dec 15,2015
11 people found
this helpful
Streets ahead is the most horrible, terrible service provider, they don't have the courtesy to even reply to emails or calls, moved rom a rented property more than a month ago , and they haven't returned deposit , they done care to respond to mails or calls, ...
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“My experience was poor and incorrect communication, incompetence and loss ......”

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Dec 04,2015
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By: 'Bad'
Dec 04,2015
6 people found
this helpful
My experience was poor and incorrect communication, incompetence and loss of time and money, using Streetahead, Crystal Palace as my Letting Agents. The communication was always an issue, as I felt that I was chasing them for information they should have provided automatically. Spanish tenants ...
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What agent could do to change your mind?
Better communication and competence. There was misguiding information and they did not do the reference checks correctly. This should be something that they do on a regular basis and so should do efficiently.
Attached Filesnbsp;
Comment on agent fees
I negotiated the fees as it was more expensive than other agents quoted.
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“I would just like to say a massive thank you ......”

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Nov 05,2015
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By: 'Richard'
Nov 05,2015
1 people found
this helpful
I would just like to say a massive thank you to Jon at Streets Ahead SE19! I had just completed on a property in Crystal Palace and went to all the agents to decide who I would choose to let it. Of all the agents ...
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Comment on agent fees
In line with the other agents but probably worth more.
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“The worse company I have ever had the displeasure of ......”

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Oct 29,2015
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By: 'SDK'
Oct 29,2015
7 people found
this helpful
The worse company I have ever had the displeasure of dealing with. We were informed on viewing the property we would have allocated parking only to be told on the day we moved in that the parking space was not available! Due to a private ...
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By: Nick Durkin
Oct 29, 2015
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Dear SDK Firstly I'm very sorry you have felt the need to write this review about your experience with Streets Ahead. We pride ourselves on delivering excellent customer service and clearly on this occasion we have failed to do so. I would like the opportunity to discuss this further with you and carry out a full investigation. Please contact me on [email protected] Kind Regards Nick Durkin Lettings Manager ...

“This is about poor customer service overall, about not attending ......”

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Oct 10,2015
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Emma
By: 'Dhruva'
Oct 10,2015
4 people found
this helpful
This is about poor customer service overall, about not attending to maintenance issues in time and above all not returning calls and providing updates. My fridge has not been working for about 4 weeks now. I was told on 21st Sep. that an order has been ...
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“Gail and Lisa at purley were absolutely magnificent. I made ......”

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Sep 29,2015
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Lisa
By: 'Ellen'
Sep 29,2015
0 people found
this helpful
Gail and Lisa at purley were absolutely magnificent. I made enquires about purchasing a property to rent out and manage hence was looking for a company that could offer me all these services. As a potential first time landlord I approached Streets Ahead in Purely. ...
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Comment on agent fees
Average
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“There is no initiative from The agent. When we had ......”

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Sep 21,2015
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By: 'Mukta'
Sep 21,2015
3 people found
this helpful
There is no initiative from The agent. When we had some minor problems highlighted by the tenant, they took too long to inform me. Moreover the council added a documentation, which I was not told. Cost me an extra £350. Over priced. Brilliant selling skills, very ...
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What agent could do to change your mind?
Delivery on promises. Inform the landlord of legal requirement.
Attached Filesnbsp;
Comment on agent fees
Over committed on rental value
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“miss informed (lied) about the sky bein fine to be ......”

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Jul 07,2015
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By: 'Darren'
Jul 07,2015
4 people found
this helpful
miss informed (lied) about the sky bein fine to be installed, which is now costing me 300£ to be removed, after 6 days in the property the apartment flooded & also no help from the agents. They didn't know who to contact to get it resolved! Was told ...
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By: Gary O'Hare
Sep 01, 2015
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Dear Darren, I am very sorry to hear of the issues that you have raised ranging from Sky to un-returned calls. I would be happy to hear from you in order to rectify and address these issues at your earliest convenience. My direct contact number is 020 8655 4709. Kind Regards Gary O'Hare Director ...

“First off they sent agents to our house to give ......”

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Jun 23,2015
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By: 'Anonymous'
Jun 23,2015
7 people found
this helpful
First off they sent agents to our house to give us a load of rubbish about their awards and how they are ahead of the competition. The promise that by paying them a percentage of the monthly rent that we receive, they will take care ...
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“Jonathan was outstanding - guiding us through the process of ......”

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Jun 09,2015
Minithumbup
By: 'Louise'
Jun 09,2015
2 people found
this helpful
Jonathan was outstanding - guiding us through the process of letting our flat and finding nothing too much trouble. He managed to get us a much better rental return than we expected, thank you....
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“John was extremely helpful in finding me a short term ......”

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Jun 08,2015
Minithumbup
By: 'Andy'
Jun 08,2015
1 people found
this helpful
John was extremely helpful in finding me a short term lease for an overseas staff member who was visiting the UK for an extended period. The property was within Budget and found very quickly. John certainly went the extra mile. Thank you so much, Andy...
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“I would Like to congratule Streets Ahead Cristal Palace Brach ......”

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May 29,2015
Minithumbup
By: 'Jonathan'
May 29,2015
1 people found
this helpful
I would Like to congratule Streets Ahead Cristal Palace Brach for having and excellent team, that are always helping theirs costumer in a such efficient manners. Especially Mr. Jonathan Claustres who deal with my needs in finding a new property in a really excellent way....
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Comment on agent fees
I think is really a reasonable price for such prontitud and good excellent costumers services.
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“Jamaal is a highly professional yet down to earth and ......”

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May 29,2015
Minithumbup
By: 'Yushara'
May 29,2015
0 people found
this helpful
Jamaal is a highly professional yet down to earth and easy to talk to person. Always willing to help and goes that extra mile to provide great customer service. I would recommend Jamaal to anyone who is looking for a property. I can say with ...
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“I would like to highly recommend Lewis Hay for his ......”

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May 29,2015
Minithumbup
By: 'Raluca'
May 29,2015
0 people found
this helpful
I would like to highly recommend Lewis Hay for his promptitude. He has been very helpful with all the issues I had in the rented property....
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“I would totally recommend Streets Ahead Coulsdon. My property had ......”

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May 21,2015
Minithumbup
By: 'Lindsey'
May 21,2015
0 people found
this helpful
I would totally recommend Streets Ahead Coulsdon. My property had some issues, but the team, especially Clare worked their socks off to make the sale happen. We actually sold 3 properties with them, which was a mammoth task, but Clare and the team never gave up. ...
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“This estate agents is the poorest I have ever dealt ......”

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May 13,2015
Minithumbdown
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Lisa
By: 'Unhappy'
May 13,2015
5 people found
this helpful
This estate agents is the poorest I have ever dealt with they have poor customer service. They are very nice before you sign the documents and pay the money, they then ignore you if anything goes wrong and lie to you about what is being ...
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What agent could do to change your mind?
Better customer service actually help the tenants and get things sorted don't lie to people's faces and on the phone Do as what is said one the website and be a better estate agent instead of money grabbers
Attached Filesnbsp;
Comment on agent fees
estate agent fees are to high Cleaning bill is unrealistic
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“Me and my girlfriend had been searching for a property ......”

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May 13,2015
Minithumbup
By: 'Chris'
May 13,2015
2 people found
this helpful
Me and my girlfriend had been searching for a property to rent with no success for a couple of months. We met Jonathan who showed us the property which we instantly wanted. He was very reassuring that he would submit our offer as quickly as ...
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“Jonathan was extremely helpful and produce exactly what we were ......”

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Apr 30,2015
Minithumbup
By: 'Shane'
Apr 30,2015
2 people found
this helpful
Jonathan was extremely helpful and produce exactly what we were looking for on several occasions, this gave us a great selection of property's to choose from until we found the right one. He would also make himself available for viewings at time that would suit ...
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Comment on agent fees
Reasonable
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“I haven't been too experienced in looking for a property, ......”

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Apr 26,2015
Minithumbup
By: 'Eirida'
Apr 26,2015
1 people found
this helpful
I haven't been too experienced in looking for a property, and Jonathan was able to provide great guidance and advice. He was able to accommodate my needs in a property, in terms of what I could afford. Highly recommended, thank you very much!...
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“Really impressed with the service from both Marvin and Jonathan. ......”

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Mar 26,2015
Minithumbup
By: 'Laura'
Mar 26,2015
0 people found
this helpful
Really impressed with the service from both Marvin and Jonathan. Marvin took me to view the property and was very friendly, approachable and honest. He has since remained a regular point of contact for myself and my housemates throughout the referencing process and endeavours to ...
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Comment on agent fees
Not in a position to comment on fees yet
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“Marvin has been really helpful from the start. Our previous ......”

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Mar 26,2015
Minithumbup
By: 'FButt'
Mar 26,2015
1 people found
this helpful
Marvin has been really helpful from the start. Our previous living situation has been leas than ideal but marvin has helped us throughout and ensured that the whole process ran smoothly. Would hugely recommend this branch and specifically marvin to any future customers!!!...
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“Myself and my 2 friends dealt with Marvin at Streets Ahead ......”

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Mar 26,2015
Minithumbup
By: 'ADonnelly'
Mar 26,2015
1 people found
this helpful
Myself and my 2 friends dealt with Marvin at Streets Ahead in regards to a letting. We have not had a great experience with agencies in the past few months and it was a breath of fresh air to finally deal with Marvin! He has been ...
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“We would like to take the opportunity to thank Marvin ......”

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Mar 16,2015
Minithumbup
By: 'J'
Mar 16,2015
1 people found
this helpful
We would like to take the opportunity to thank Marvin who has proven to be very professional as well as a kind person. I would definitely recommend Marvin to anyone who it is actively looking for a property to rent....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Streets Ahead

Regional Awards won by Streets Ahead

Individual Branch Awards

London, SE19



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