Stonehouse Estates
4.6/5, 44 reviews
91% recommended
75% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
85% lettings fee satisfaction
At Stonehouse Estates, we understand the stresses of moving residence and every effort is made by our trained team of negotiators to make the experience as undemanding and smooth as possible. We have a passion for delivering the very best in customer service, ensuring that you receive sound advice and ... show more At Stonehouse Estates, we understand the stresses of moving residence and every effort is made by our trained team of negotiators to make the experience as undemanding and smooth as possible. We have a passion for delivering the very best in customer service, ensuring that you receive sound advice and the highest level of professionalism at all times. From the initial valuation to the final completion, we recognise that communication is of paramount importance and we keep in regular contact with all parties throughout the progress of the transaction.
Our affiliation with all the Estate Agent governing bodies, including the 'Ombudsman Scheme for Estate Agents' the 'National Association of Estate Agents' (NAEA) , SAFE agent, & 'The National Approved Letting Scheme' protects vendors, buyers, landlords & tenants, offering you peace of mind at all times. All client monies are protected by the TDS scheme which we subscribe too.
Established since 1999 and with an excellent local knowledge to our advantage, we have the necessary edge required when both marketing a property or finding the right home for you.

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Latest Reviews

 View all Reviews 44
18th Apr 2023
reviewed by 'Abigail'
“We were so fortunate to have Wayne support us with our purchase. There were a number of times when we ......”
20th Feb 2023
reviewed by 'Weldon'
“Very pleased that the sale went through smoothly and quickly, despite last year's economic roller-coaster. Many thanks to Wayne who ......”
19th Feb 2023
reviewed by 'Ammoni Consulting Limited'
“Excellent service from Stonehouse and the agent Wayne during the purchasing process, Wayne liaison with the seller has been crucial ......”
7th Oct 2022
reviewed by 'Gary'
“I would highly recommend Wayne from Stonehouse estate agency, Wayne went beyond the call of duty to ensure that our ......”
7th Oct 2022
reviewed by 'Antoinette'
“Stonehouse, in particular Wayne are wonderful. I found him to be honest, transparent, knowledgeable and above all positive. He sold ......”
5th Oct 2022
reviewed by 'Amelia'
“I can highly recommend Wayne and the team at Stonehouse Estates. Wayne helped us purchase our first flat and was ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 100% £357,000 £510,000
Lettings 89% 85% £320 £2,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 1 19 2 3 0 6 0 0 1
Areas covered
  • N19
  • N5
  • NW3
  • NW5
  • N8
  • N12
  • N7
  • N10
  • N6
  • NW6
  • NW1
Address

Stonehouse Estate Agents175 Junction Road
London
London
N19 5QA
020 7281 7281

update staff | update details

Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:30
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA NALS TPOS Sales TPOS Lettings TPOS TDS SAGEagent
Rankings
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Letting agents
Latest Properties

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“Worked with Kurt and he really did change my perception ......”

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Dec 16,2014
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By: 'Chris'
Dec 16,2014
0 people found
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Worked with Kurt and he really did change my perception of letting agents in general and I was very impressed overall with the level of professionalism and hard work he put in to make sure we got our dream flat in Finsbury Park. Really nice ...
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“Stonehouse Estates provided an excellent service when letting my flat. ......”

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Dec 15,2014
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By: 'DJ'
Dec 15,2014
0 people found
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Stonehouse Estates provided an excellent service when letting my flat. It was listed online within 24 hours and viewings quickly arranged. Excellent communication throughout the whole process. Akis Sotirou and Kurt Gonzales were particularly helpful. Highly recommended....
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“I instructed Stonehouse Estates to rent a flat of mine 2 ......”

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Dec 08,2014
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By: 'Mrs'
Dec 08,2014
0 people found
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I instructed Stonehouse Estates to rent a flat of mine 2 weeks ago. Within 24 hours, they had attended the flat, taken photographs and started advertising the property. Within a couple of hours of the property being advertised an interested couple had viewed the property and offered ...
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Comment on agent fees
not a problem - very satisfied
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“We have been in a property managed by Stonehouse for ......”

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Nov 12,2014
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By: 'Chris'
Nov 12,2014
0 people found
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We have been in a property managed by Stonehouse for the past 4 years. I honestly can't complement the service the property team have provided enough. Always responded in a timely manner to all our requests for support and assistance, while being willing to go that ...
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“We have been in a property managed by Stonehouse for ......”

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Nov 11,2014
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By: 'Chris'
Nov 11,2014
0 people found
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We have been in a property managed by Stonehouse for the past 4 years. I honestly can't complement the service the property team have provided enough. Always responded in a timely manner to all our requests for support and assistance, while being willing to go that ...
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“Me and my housemate is were having trouble finding a ......”

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Oct 14,2014
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By: 'Shuaib'
Oct 14,2014
0 people found
this helpful
Me and my housemate is were having trouble finding a good priced and adequate place to live during our second year or university. After many failed attempts with other landlords and estate agents, we came across STONEHOUSE. Instantly, Kurt Gonzales was extremely helpful when trying ...
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“Really unprofessional , you have to fight to get your deposit ......”

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Sep 08,2014
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By: 'Bret'
Sep 08,2014
20 people found
this helpful
Really unprofessional , you have to fight to get your deposit back, they manufactured expenses to deduct money from our deposit , Keep away they are crooks...
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By: Tony
Sep 08, 2014
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Dear Bret , we have checked our records and cannot find any recent tenancies with your name and we have not let anything recently for £320 PCM so we can only put your review down to someone playing games and trying to blacken our name as our service is always impeccable and we strive to keep up the highest standards at times . WE URGE ALLAGENTS.COM TO INVESTIGATE THIS FURTHER AS THESE FAKE REVIEWS NEED TO BE STAMPED OUT . The review sight where these sort of reviews do not happen is google re ...

“Stonehouse has been marketing and letting several buy to let ......”

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Mar 31,2014
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By: 'K.Everett'
Mar 31,2014
0 people found
this helpful
Stonehouse has been marketing and letting several buy to let properties that I own in the North London since 2004. I have found this company to be honest and professional. Recently I have found that all their current staff appears to be acting in a very ...
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“The staff at this Estate Agents are extremely friendly and ......”

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Mar 26,2014
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By: 'Jon'
Mar 26,2014
0 people found
this helpful
The staff at this Estate Agents are extremely friendly and efficient. They source good calibre applicants for our rental properties within a short timescale and fees are very reasonable. Highly recommended....
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“A first rate service from all the staff at Stonehouse ......”

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Mar 19,2014
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By: 'tony'
Mar 19,2014
0 people found
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A first rate service from all the staff at Stonehouse Estates. Friendly, reliable and efficient. I have used their services as a buyer and letting and can honestly say they are one of the few estate agents you can trust which as most people know ...
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“Stonehouse Estates have been an excellent agency to deal with ......”

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Sep 09,2013
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By: 'Rick'
Sep 09,2013
0 people found
this helpful
Stonehouse Estates have been an excellent agency to deal with throughout the course of my tenancy. Alex was proactive in showing me flats in my budget in the area that I wanted, stayed and worked beyond office hours for me to sign tenancy agreements, and ...
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“If it was possible to give less than one star ......”

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May 30,2013
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Tony
By: 'Best'
May 30,2013
24 people found
this helpful
If it was possible to give less than one star I would. This agent was extremely useless, although somewhat efficient before the letting actually started - ie in ensuring their own income. However, they did not keep accurate accounts and those they did send me ...
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What agent could do to change your mind?
Impossible. By their own admission they failed and even when they promised to improve they didn't! I can't see how that could change anyone's mind. Only a complete change of management and overhaul could possibly improve this company.
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By: tony michaels, managing director
Jul 31, 2013
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Dear "Best Landlady" we have no idea who this review is from as we have not had a complaint of this nature at all. We take all complaints very seriously as we are always looking to improve our service so if you could please get in touch with us, we would like to discuss the matter further. The 2 names mentioned in your review do not work in the departemnets that you are complaining about either so this makes it even more difficult for us to deal with your complaint so please get in touch as so ...

“I rented a flat from this firm, I noticed that ......”

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Jan 18,2013
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By: 'Elli'
Jan 18,2013
25 people found
this helpful
I rented a flat from this firm, I noticed that the are good until you put your money down, after that they became very greedy, very pushy , and unprofessional Please avoid them for your own good...
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By: tony michaels, managing director
Jul 31, 2013
View all comments (1)
Hi Elli, thanks for the review as we are always looking of ways in which we can improve our service. We never had a complaint of this nature so please get in touch with us so we can get to the bottom of this and make sure we are doing things the right way as all our staff are fully trained and we make it a point to send them all on regular ARLA / NAEA courses as customer service is key and we focus on this as a prority. our regular team meetings always focus on customer service and professiona ...

“No problems with this agencyI arranged a viewing over the ......”

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Jul 02,2012
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By: 'Now'
Jul 02,2012
2 people found
this helpful
No problems with this agency I arranged a viewing over the phone with a chap called Stav; he answered all my questions and made a viewing for the weekend. We met at the property where he was on time, his property knowledge was sharp and ...
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Was this helpful? Yes
By: tony Michaels, managing director
Jul 31, 2013
View all comments (1)
thanks for the positive feedback. its good to see that all our hard work and exceptional training methods pay off. all reviews are taken on board as we are continually looking to improve our service in all departments. ...

Vendor Fees

1.5% plus VAT

Landlord Fees

10% plus VAT

Tenant Fees

No fees set.
Last updated at 21/05/2024, 5:11 PM by tony Hadjimichael
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Ombudsman
Last updated at 4:11 PM 21/05/2024 by tony Hadjimichael

Awards won by Stonehouse Estates

Regional Awards won by Stonehouse Estates

Individual Branch Awards

London, N19



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